The Manor House Knaresborough

1 Hambleton Grove, Knaresborough HG5 0DB
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9.8 76 Reviews
  • The Manor House Knaresborough, Knaresborough
Anchor's The Manor House Knaresborough enjoys an ideal location close to Knaresborough town centre with all its shops and places to dine and drink. It provides high-quality care and luxurious facilities within a comfortable and relaxing environment. They continue to welcome new residents on both a permanent basis and for shorter stays.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a library, garden café and fully-equipped bar. The bedroom suites are large and spacious with private en suite facilities.

The Manor House Knaresborough has a great range of facilities on-site for residents to enjoy. There is a fully equipped bar, which is in regular use by residents and also serves home-made cakes. They also have a hair and beauty salon, quiet lounges and library areas. Different dining choices are offered, both in terms of menus and where residents eat.

The home provides residential care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. It works with their residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met.

The Manor House Knaresborough prides itself on care for older people living with dementia and provides on-going training to care staff to ensure their approach always reflects best practice.

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Care Provided by The Manor House Knaresborough

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Klara Spatenkova (Manager)
  • Admission Criteria
    • Please contact The Manor House Knaresborough directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Manor House Knaresborough

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,525

  • Our colleagues at The Manor House Knaresborough will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact The Manor House Knaresborough to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Manor House Knaresborough.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Manor House Knaresborough Reviews (76)

Total of 76, showing 21-40
9.8

The Manor House Knaresborough has a Review Score of 9.8 (9.833) out of 10, based on 16 reviews in the last 2 years. Over all time The Manor House Knaresborough has 76 reviews.

Overall Experience

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Date Published

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Review from M S (Niece of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my Aunty here. The staff are absolutely wonderful and I know my Aunty is receiving the best care available. She is happy and well looked after and it's a comfort knowing she is in safe hands. Thank you.

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Review from Hazel B (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has never been happier and it's such a relief to know she is happy, safe and eating well.

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Review from Tina B (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into the home in mid-April, and great plans were made to enable her to settle in. The food is excellent, and she has found the staff to be kind and thoughtful. As a daughter, my concerns regarding skincare were met - moisturising face and hands. I have been kept informed of my mother's
progress.

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Review from H N (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the standard of the care home, how clean the care home is, and the staff are so friendly and helpful. The only downside is the food could be better, it seems to be a bit up and down, but overall, the home is at a high standard.

Reply from Klara Spatenkova, Home Manager at The Manor House Knaresborough

Thank you for taking the time to review The Manor House Knaresborough and we are pleased that you rate our care and support as excellent. We are happy to discuss our food options at a mutually convenient time. Our catering team regularly review our menus with our residents' input and we continue to offer hot and cold alternatives on our menus each day for all meal times to suit our resident’s dietary requirements and preferences.


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Review from Gail S (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is relatively new to the care home and had previously lived in her own home, so we were expecting a difficult transition. However, with the expertise and caring approach from the staff, she has settled in much quicker than any of our family thought possible. Not only is she safe and well-nourished,
but her mental health has also improved noticeably. The social interaction and excellent daily activities have made a dramatic impact on her mental wellbeing.

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Review from Susanna L (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor House is the most wonderful place. I am so pleased with the care they have given my mum. The staff are friendly, always smiling, considerate, caring and just angels. I couldn't wish for a better place for my mum. Thank you so much. P.S Thank you also, for looking after us, her family.

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Review from June S (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and always accomodating.

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Review from Paul N (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled in very well, looked after very well, very happy with how she is doing. Lovely place, very clean.

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Review from Teresa W (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Manor House in May 2020 and celebrated her 90th birthday in that year. She has been kept safe and well-looked after since her arrival. She is always clean and well dressed when I visit and her room is comfortable and well appointed. It is easy to contact care staff and likewise, if
they have any concerns, they contact me immediately. The care staff are kind and communicative.

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Review from Roger M (Respite Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well. The staff were very kind.

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Review from Judith C (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at The Manor House, Knaresborough went above and beyond the call of duty in caring for both my father and father-in-law. The residents were treated with respect during their life at The Manor for over 30 months, and as their needs changed so did the care. The end of life care was given in
a loving way. During the Covid pandemic, the care home staff made every effort to allow access for visiting, although sometimes this was not possible.

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Review from Claire F (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always approachable, professional, polite, helpful and friendly. They go above and beyond to provide an outstanding level of care.

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Review from Holly S (Granddaughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in the care home for a couple of months now and we have never had an issue. The staff are always cheerful and very helpful.

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Review from Kathryn T (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy staying at the Manor House. The staff are friendly and helpful. They arrange activities that I take part in. I also enjoy things by myself so I can fit in these things as well.

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Review from Salvatore C (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not find a nicer home or better, than this one. All staff are lovely and friendly and make me and my wife very welcome.

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Review from Muriel K (Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am very happy at The Manor House. Very happy with all the care staff and happy with the activities. I join in most of the activities; I receive an activity form every week to tell me what's going on throughout the week.

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Review from Barbara M (Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy at The Manor and enjoy all activities throughout the home. The lady ours a lot of effort into the activities. All the care staff are lovely, no grumbles, and management are nice too.

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Review from Brenda R (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very conscientious, helpful and caring, but seem to have too much paperwork, so a lot of rushing about. Our hostess works tirelessly organising daily activities. I have been a resident in the home for four years and am very happy, despite the Coronavirus.

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Review from Mary H (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy, settled, love everything. All the activities under the home; attended most of the activities.

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Review from June S (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently arrived here, and so far, my experience has been very satisfactory. Staff and carers are really helpful and pleasant!

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Manor House Knaresborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Manor House Knaresborough is calculated as follows: ( (164 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Knaresborough is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Klara

Klara Spatenkova

Job Title: Home Manager

Joined: 2016

My name is Klara Spatenkova, I am the Manager at The Manor House in Knaresborough.


I qualified as a general nurse in the Czech Republic where I grew up and have lived in Harrogate for 17 years. I have been at The Manor House for over 5 years and progressed to my current position internally.


I truly believe that our team delivers person-centred care that is in accordance with Anchor's values. Our home is located in the market town of Knaresborough and has a cosy family feel. We have close community links and are always looking at new ways to engage our neighbours and local groups to enhance our residents experiences.


Joanne

Joanne Meredith

Job Title: Activities Co-ordinator

Joined: 2016

I am the Activity Co-ordinator at The Manor House in Knaresborough and have been here for six years.


I co-ordinate all of the daily activities and plan events such as seasonal fayres, entertainment and excursions. The activities are tailored to suit our residents interests and we pride ourselves in executing a person-centred approach in all we do.


I love being a part of the team here and working alongside the residents who I consider to be family. It is more than just a job to me.