The Manor House Knaresborough

1 Hambleton Grove, Knaresborough HG5 0DB
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9.8 76 Reviews
  • The Manor House Knaresborough, Knaresborough
Anchor's The Manor House Knaresborough enjoys an ideal location close to Knaresborough town centre with all its shops and places to dine and drink. It provides high-quality care and luxurious facilities within a comfortable and relaxing environment. They continue to welcome new residents on both a permanent basis and for shorter stays.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a library, garden café and fully-equipped bar. The bedroom suites are large and spacious with private en suite facilities.

The Manor House Knaresborough has a great range of facilities on-site for residents to enjoy. There is a fully equipped bar, which is in regular use by residents and also serves home-made cakes. They also have a hair and beauty salon, quiet lounges and library areas. Different dining choices are offered, both in terms of menus and where residents eat.

The home provides residential care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. It works with their residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met.

The Manor House Knaresborough prides itself on care for older people living with dementia and provides on-going training to care staff to ensure their approach always reflects best practice.

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Care Provided by The Manor House Knaresborough

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Klara Spatenkova (Manager)
  • Admission Criteria
    • Please contact The Manor House Knaresborough directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Manor House Knaresborough

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,525

  • Our colleagues at The Manor House Knaresborough will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact The Manor House Knaresborough to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Manor House Knaresborough.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Manor House Knaresborough Reviews (76)

Total of 76, showing 41-60
9.8

The Manor House Knaresborough has a Review Score of 9.8 (9.833) out of 10, based on 16 reviews in the last 2 years. Over all time The Manor House Knaresborough has 76 reviews.

Overall Experience

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Review from S R (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Five years ago, in March 2016, I became a permanent resident of The Manor House, and have never regretted my decision to do so. This is especially true in the past twelve months during the difficult year of the Covid pandemic. I am so glad to be here where I have a lovely room, am well cared for, warm,
well-fed, have friends to talk to, and a range of activities provided. There have been limited safe opportunities for visiting. Staff and residents are Covid tested regularly, and we have all had our first Covid vaccination.

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Review from Rachel J (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the staff at the Manor House know my mum and genuinely care about her well-being. They are excellent at keeping the family informed of events within the home as well as any issues mum may have personally. The same staff care for mum with as little use of agency staff as possible so, despite
her dementia, she has familiar faces around her. I feel confident that the carers know mum, her interests and moods, and are therefore well placed to know when things are not quite right and work quickly to resolve this. It's been hard not seeing mum every day during the lockdown, but staff have called with updates, brought mum to the window to wave, arranged WhatsApp chats, and allowed socially-distanced garden visits. And mum always raves about the Sunday roasts!

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Review from Sian L (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into The Manor House 2 weeks before the COVID-19 lockdown hit us all. Mum has dementia and limited mobility. She finds it difficult to talk on the telephone. The staff have been endlessly patient with our phone calls and have supported mum to use her tablet for FaceTime, giving her privacy
but being there as needed. They worked with us to give mum a lovely birthday party at the beginning of May and have enabled visits 'through glass' and now visits in the gardens. They couldn't be kinder or more flexible. This is a brilliant place.

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Review from Jane P (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in the care home for approximately three and a half years. She is happy there, well cared for and feels safe and secure.
During the current pandemic and visiting restrictions, the team at The Manor House have been very proactive in sending information and updates and facilitating
communication with family members via telephone and Facetime calls whenever requested. They have remained positive and supportive despite the very difficult circumstances and we know that Mum is being well looked after and cared for.

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Review from M K (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an attractive, modern care home which suits my mother's needs very well. Staff are caring, friendly and committed and take suggestions on board readily.

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Review from G P (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for being so wonderful. Mum is extremely well looked after. She is so happy and I am so thrilled. She is safe, warm, well-fed and really well looked after. It really helps me cope with life and my difficult situation as a carer for my husband. I am reassured she is being so well looked after
in this very difficult time we are all living through.

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Review from S S (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a very pleasant environment to live in. Staff are very friendly, but occasionally thin on the ground. My fathers biggest issue relates to food in dining room service slow, often cold food instead of hot. Quality of food, not the best, he ordered an omelette (mushroom) for lunch - it was
a very small omelette, no salad or other accompaniments with it - this was his main meal of the day, portions small.

Reply from Paula Caliskan, Manager at The Manor House Knaresborough

Thank you for taking the time to review The Manor House Knaresborough and we are pleased that you are extremely likely to recommend our home. We use a dependency tool to ensure that there are sufficient staff on each shift to provide high-quality care for our residents. Our evening meal is served from heated trolleys to ensure our food is of an appropriate temperature when served. There are always alternative menu choices available at mealtimes, and we have regular resident and relative meetings, where input into our menus is welcome.


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Review from Wendy J (Sister of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are many good and positive things about the care and service in The Manor House, but not all the staff are caring and diligent. Some are excellent, which levels my answer to satisfactory. The evening meal is poor and the soup often cold. We have heard other residents complain also. The staff are
prompt in alerting us to problems.

Reply from Paula Caliskan, Manager at The Manor House Knaresborough

Thank you for your review of The Manor House Knaresborough and we are pleased that you are likely to recommend our home. Our care staff endeavour not only to provide the highest standards of care at all times but are also particularly caring and respectful of each individual resident. Our evening meal is served from heated trollies to ensure our food is of an appropriate temperature when served. There are always alternative menu choices available at mealtimes and we have regular resident and relative meetings, where input into our menus is welcome.


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Review from Sarah R (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression is that this is a good, upmarket care home with a friendly atmosphere with hardworking, conscientious, regular staff at all levels as far as I can observe. This has greatly improved with the excellent home manager over the last 18 months-2 years. I sometimes notice there are staff
carer shortages, putting more pressure on existing staff. (Need more good, regulars).

Reply from Paula Caliskan, Manager at The Manor House Knaresborough

Thank you for your review of The Manor House Knaresborough and we are pleased that you rate our overall standard as excellent. We have recently supported a couple of our members of staff to change role to assist with their career progression. We always ensure that the required number of staff are on each shift to provide the required levels of care, where our senior members of staff actively support with this.


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Review from D T (Brother-in-law of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the overall standard of care at The Manor House. The staff are very caring and always pleasant. The residents well looked after and their needs met. The staff are also very approachable and happy to resolve any issues, problems etc. My only concern is other residents going into
my sister-in-law's room when she is not there.

Reply from Paula Caliskan, Manager at The Manor House Knaresborough

Thank you for taking the time to review The Manor House Knaresborough and we are pleased that you are extremely likely to recommend us. We have bespoke boxes with memory triggers on our bedroom doors and bold signage to aid recognition. Our staff do try and distract residents and guide them to their own abode where possible.


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Review from J P (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at The Manor House for a year and celebrated her 90th birthday there. The care she received was exceptional. The kindness of the staff, the respectful way in which she was always treated and the thought that went into her care are first representations of the wonderful place that it is.
It made the last year of her life a happy one and for that, we have Manor House to thank.

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Review from D L (Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff are most helpful and kind. Most times, nothing seems to trouble them.
Questions we put to staff are answered kindly.
Staff try to subdue our worries.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Knaresborough

Thank you so much for taking time to share your views. If there is ever anything you would like to talk about please don’t hesitate to ask a member of staff.


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Review from Anthony G (Friend of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful home, very welcoming staff who are lovely with residents and all who visit. Comfortable and inviting surroundings with lots going on to keep residents entertained, all staff got involved with activities, with the lifestyle co-ordinator who is fantastic. Even the maintenance man got
involved which created a great atmosphere in the home. Afternoon tea was served with delicious cakes and there was fruit on tables throughout the home for residents to help themselves.
The care team was always on hand and took time to talk with residents. My overall experience was excellent. Well done to The Manor House team.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Knaresborough

It is lovely to know you enjoyed visiting The Manor House, friends and families are always welcome. Thank you for sharing your experience.


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Review from Roy K (Husband of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident from February 2017. The standard of accommodation is first class and the residents are treated by the staff with care and dignity.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Many thanks for your review. We really value feedback on all aspects of our care and service as it helps us in our aim to provide the best care for each of our residents.


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Review from Stuart P (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, caring environment, loving, helpful staff and mostly well organised. Good standard of cleanliness and again really caring staff.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for sending this review. Our staff aim to provide the highest quality of care and are always available to talk with residents and their families if there is anything at all you would like to discuss.


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Review from Steve H (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a close relative is suffering from dementia, it is crucial that the team charged with caring for them has the expertise, experience, empathy and high order communication skills, which ensures that the resident's needs are met and that the relative fears and concerns are allayed.


In circumstances

where one might feel very much 'out of depth' The Manor team provides the essential reassurance.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Many thanks for sharing your experience of the care our staff provide at The Manor House. We are always available to provide support to residents and their families as needed.


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Review from M S (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House is an exceptional residential home. It is purpose built, spacious and comfortable, and the atmosphere is relaxed and calm. The home is very well managed. The manager is 'hands-on', warm and approachable, and feedback from residents and relatives is actively encouraged. All concerns are
taken seriously and addressed promptly as far as possible, however minor.


The home's greatest asset is its staff team. I have found the staff without exception to be professional, caring, patient and always respectful of residents and their needs. Residents are treated as individuals and encouraged to make choices, for example as to how much they want to join in with communal activities. The staff are always available for as long as they are needed.


Regular residents' meetings are held, and there is a varied programme of activities each week. The recent appointment of a physiotherapist reflects the careful monitoring of each resident's health need and general wellbeing.


We need more residential homes like this one, and we feel very fortunate to have found it.


Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for your review, we are delighted that we are meeting your expectations. We always aim to provide the best care for each resident according to their individual requirements, and dignity and compassion are key to our approach.


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Review from J E (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully furnished, just like going in to a 5-star hotel. Staff seem very caring.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for your review. We always aim to provide the best individualised care for each of our residents in homely, luxurious and comfortable surroundings.


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Review from K E (Respite Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere was friendly. The staff treated residents more as friends and than patients. This coupled with the beautiful setting and comfortable care made my stay.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

We are very pleased that you felt comfortable and well cared for at The Manor House. Thank you for sending this review.


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Review from B B (Wife of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring, helpful and the home is well furnished and very comfortable.
The food is good and the home is organised and well run. I could certainly recommend it.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Many thanks for taking time to write this review. We aim to provide the highest quality of care in comfortable and homely surroundings, so that each of our residents can enjoy life to the full.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Manor House Knaresborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Manor House Knaresborough is calculated as follows: ( (164 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Knaresborough is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Klara

Klara Spatenkova

Job Title: Home Manager

Joined: 2016

My name is Klara Spatenkova, I am the Manager at The Manor House in Knaresborough.


I qualified as a general nurse in the Czech Republic where I grew up and have lived in Harrogate for 17 years. I have been at The Manor House for over 5 years and progressed to my current position internally.


I truly believe that our team delivers person-centred care that is in accordance with Anchor's values. Our home is located in the market town of Knaresborough and has a cosy family feel. We have close community links and are always looking at new ways to engage our neighbours and local groups to enhance our residents experiences.


Joanne

Joanne Meredith

Job Title: Activities Co-ordinator

Joined: 2016

I am the Activity Co-ordinator at The Manor House in Knaresborough and have been here for six years.


I co-ordinate all of the daily activities and plan events such as seasonal fayres, entertainment and excursions. The activities are tailored to suit our residents interests and we pride ourselves in executing a person-centred approach in all we do.


I love being a part of the team here and working alongside the residents who I consider to be family. It is more than just a job to me.