The Manor House Knaresborough

1 Hambleton Grove, Knaresborough HG5 0DB
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9.8 76 Reviews
  • The Manor House Knaresborough, Knaresborough
Anchor's The Manor House Knaresborough enjoys an ideal location close to Knaresborough town centre with all its shops and places to dine and drink. It provides high-quality care and luxurious facilities within a comfortable and relaxing environment. They continue to welcome new residents on both a permanent basis and for shorter stays.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a library, garden café and fully-equipped bar. The bedroom suites are large and spacious with private en suite facilities.

The Manor House Knaresborough has a great range of facilities on-site for residents to enjoy. There is a fully equipped bar, which is in regular use by residents and also serves home-made cakes. They also have a hair and beauty salon, quiet lounges and library areas. Different dining choices are offered, both in terms of menus and where residents eat.

The home provides residential care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. It works with their residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met.

The Manor House Knaresborough prides itself on care for older people living with dementia and provides on-going training to care staff to ensure their approach always reflects best practice.

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Care Provided by The Manor House Knaresborough

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Klara Spatenkova (Manager)
  • Admission Criteria
    • Please contact The Manor House Knaresborough directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Manor House Knaresborough

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,525

  • Our colleagues at The Manor House Knaresborough will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact The Manor House Knaresborough to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Manor House Knaresborough.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Manor House Knaresborough Reviews (76)

Total of 76, showing 61-76
9.8

The Manor House Knaresborough has a Review Score of 9.8 (9.833) out of 10, based on 16 reviews in the last 2 years. Over all time The Manor House Knaresborough has 76 reviews.

Overall Experience

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Date Published

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Review from J G (Niece of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The one thing that is a disadvantage is the limited garden space. Nowhere for residents to walk when not allowed out on their own. This is no fault of the staff, they do organise outings and walks into town.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for your review, we value all feedback on the care and service we provide. We always aim to meet the individual needs of each of our residents at all times and have supervised garden access for residents as required. If there is anything you would like to discuss with staff at any time please don’t hesitate to ask.


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Review from D J (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home meets all my parent's needs, no special areas of concern.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for your review. We're very pleased that our care and service at The Manor House are meeting your expectations.


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Review from G S (Sister of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very attractive accommodation - always clean, sweet smelling! Care staff very patient and tolerant of difficult behaviour. Meals nicely prepared, varied menu.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for your review of The Manor House. We aim to provide the highest quality of care for every resident according to their individual requirements and to provide support to residents and their families as needed.


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Review from Rosemary S (Relative of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are friendly, clean, welcoming, helpful in any way to find, see and acknowledge any queries. The family aspects of both rooms and surroundings are excellent.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

We're very pleased you have enjoyed visiting The Manor House, many thanks for sending this review. Families and friends are always welcome to spend time with residents.


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Review from Bill B (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit a friend and a family member at The Manor House the staff are always welcoming and friendly. The atmosphere is relaxed and homely. Queries are always met in a helpful way.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for sharing your experience. We aim to provide a comfortable home from home for each of our residents, and their families and friends, to enjoy.


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Review from Jean D (Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The house has a lovely happy atmosphere, plenty of entertainment and events laid on for all tastes.


Super hair salon run by two lovely ladies. Laundry does an excellent job but short staffed. Just wish my husband could have been in a well run and beautiful home as this.


It depends on good management

and someone who listens to people's concern and then does something about them. We have a very good physiotherapist, this I have benefitted from.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

We are delighted you are enjoying all aspects of life at The Manor House. Thank you for taking the time to write this review. As you know we take all concerns seriously, we were aware of recent laundry issues and have reviewed and restructured the laundry staffing and systems.


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Review from E W (Resident) assisted by family/friend published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manor House is a new home and helps the residents with all aspects of their care, both social and residential. The atmosphere is extremely good and everyone is extremely amenable.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Many thanks for taking the time to write this review, we are pleased you are enjoying The Manor House. If there's anything you would like to discuss with staff at any time please just say, we're always available to talk with residents and their families.


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Review from K G (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run and the staff kind. The home is very smart and kept clean.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for sharing your views on The Manor House, we appreciate all feedback. Our staff always aim to provide the highest quality of individualised care for each of our residents.


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Review from R R (Daughter-in-law of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After working for the health service for 45 years, both as a nursing auxiliary and healthcare assistant working with the elderly and mental health care (now retired), I was very impressed at the overall standard of care and support given to the clients. Management and staff treated them with care, dignity
and respect.


Rooms and facilities are kept clean and tidy.


The activities at The Manor House cover a wide range of interests and are very enjoyable.


Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for sharing your experience of The Manor House. Our residents are our first priority and we aim to provide the highest quality of care. Our lifestyle coordinator organises activities and visits which residents choose to take part in according to their interests or to try something new.


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Review from Jeremy R (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents in The Manor House for over 12 months. They have been treated with dignity and respect. The facilities, meals and activities are all of a very high standard. The staff and management are both approachable and caring. The rooms are to a high standard, en-suites, and cleaned
daily. Residents and visitors are made to feel very welcome, with good lounge areas to sit and talk, as well as in well-equipped rooms. I would recommend this home to anyone.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Thank you for sending this review, it's very good to know your parents are enjoying life at The Manor House. We provide individualised care for each of our residents and we are always happy to discuss their specific needs and to support residents and their families whenever required.


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Review from David H (Husband of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into the Manor House, Knaresborough at the end of March 2017. The family chose this place as the best available in the area irrespective of price - also, it happened to be opposite the house where she lived as a child! Our experience has been that the Manor House is not just a beautiful
place, but even more important, the staff are caring, friendly, experienced and supportive. Nothing is perfect, but it is difficult to find fault. Perhaps the laundry is too good at losing clothing! Top marks to the organisation of events for residents and the meals are of a high standard. If you need a care home, then it is difficult to imagine a better place.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

Many thanks for your review of The Manor House. We aim to provide the best care for each of our residents in comfortable and homely surroundings, where family and friends are always welcome. We are aware of recent laundry issues and have reviewed and restructured the staffing and systems accordingly.


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Review from S H (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with great dignity and respect during all aspects of her care.
All the staff are helpful and friendly and always have time to talk about any aspect of her care.
Food is excellent and she has gained weight since becoming a resident.
Her room is always clean along with the wet room adjoining.
The
Manor House comes highly recommended.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough

We're delighted your Mum is enjoying life at The Manor House, thank you for taking time to submit this review. Our staff are dedicated to providing the best possible care for each of our residents according to their individual needs and requirements, to help each person live life to the full.


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Review from Nick B (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Manor House since the summer of 2016. She suffers from dementia and moving from her home in Surrey to North Yorkshire was a tumultuous event in her life. However, neither she nor I had any real need to worry as the staff at The Manor house have been fantastic in
their care and support for her since her move. The staff are very professional as well as being friendly towards her. They are genuinely fond of their residents and this shows through when either I or my family visit.


The facilities and arranged activities in this new home are excellent value particularly compared to those I had seen elsewhere. I know my mother loves it there and that the stress of leaving her home of many years has been overcome thanks to everybody's kind actions.


Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Knaresborough

Many thanks for sharing your experience of The Manor House Knaresborough. Our aim is always to provide the highest standard of individual care for each of our residents. Part of that is getting to know each person and their life history before they move, so we can help them to feel comfortable and really at home with us.


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Review from Sue (Daughter of Resident) published on 30 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly a five-star care home. The environment is of a very high standard, there is an amazing attention to detail and rooms are exceptionally well furnished. The manager is outstanding and the staff team are approachable. My mum moved to The Manor House from another care home in Harrogate and
for the same price, the standard is incomparable. Relatives are always welcomed and can help themselves to cake and refreshments which are always available. The quality of activities is good and staff put a lot of time and effort into the activities which are provided. The gardens are fabulous and my mum spent a lot of time outside in the summer time under the parasol umbrellas. I would without reservation, totally recommend this care home to anyone who is discerning and expects a high standard of care. What a relief to find somewhere so very different from many other care homes. Many relatives are disbelieving when they visit my mum and want to put their own names down for a room!

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Knaresborough

Thank you very much for taking the time to write this review. We really value feedback and we are very pleased that the care and service at The Manor House Knaresborough met your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents.


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Review from Kate M (Daughter of Resident) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother started living at The Manor House in May 2016 as she became frailer and unable to cope with day to day activities at home. We chose the home because it gave Mum the standard of living she was used to and the quality of surroundings and care.
Unfortunately, Mum was only a resident for 6 months,
but in that time she was looked after and cared for by fantastic carers and colleagues.
The Home Manager was great from the start. From us deciding to move Mum in through a few hospital visits where Mum had carers supporting her, some of these were in the night.
Having viewed a number of homes, I can honestly say I could not have chosen a better one for Mum's last few months.
While it would never be the same as home, it was as close as I could get. The facilities and surroundings are unparalleled in anything I have seen in the sector and would be unhesitant in my recommendation.

Reply from Morag Purvis, Operations Director at The Manor House Knaresborough

Many thanks for taking the time to write this review. We are very pleased that the care and service standards at The Manor House Knaresborough met your expectations. As a company, we constantly endeavour to provide the highest standard of individual care for all our residents and we really do value feedback.


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Review from Margaret B (Daughter of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into The Manor House following an admission to hospital. Initially it was for respite but she loves it so much she is considering staying (she's been there 5 weeks now). All the staff are very friendly, respectful and helpful and she is really enjoying the company. There is always something
to do and the activities lady will ask people if they want to participate. She also likes time on her own and they respect that as well.


The chef came to see my mother personally as she is a diabetic and discussed with her what she likes to eat, and all the facilities are excellent. I have peace of mind that she is being care for in a professional manor that is tailored to suit her specific needs and can visit her when ever I want to. The management have been very supportive and flexible and the process of admitting my mother was very efficient.


So far its been excellent!


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Manor House Knaresborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Manor House Knaresborough is calculated as follows: ( (164 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Knaresborough is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Klara

Klara Spatenkova

Job Title: Home Manager

Joined: 2016

My name is Klara Spatenkova, I am the Manager at The Manor House in Knaresborough.


I qualified as a general nurse in the Czech Republic where I grew up and have lived in Harrogate for 17 years. I have been at The Manor House for over 5 years and progressed to my current position internally.


I truly believe that our team delivers person-centred care that is in accordance with Anchor's values. Our home is located in the market town of Knaresborough and has a cosy family feel. We have close community links and are always looking at new ways to engage our neighbours and local groups to enhance our residents experiences.


Joanne

Joanne Meredith

Job Title: Activities Co-ordinator

Joined: 2016

I am the Activity Co-ordinator at The Manor House in Knaresborough and have been here for six years.


I co-ordinate all of the daily activities and plan events such as seasonal fayres, entertainment and excursions. The activities are tailored to suit our residents interests and we pride ourselves in executing a person-centred approach in all we do.


I love being a part of the team here and working alongside the residents who I consider to be family. It is more than just a job to me.