Mulberry Court Care Home

61 Darnhall Crescent, Bilborough, Nottingham NG8 4QA
Submit a Review
9.3 66 Reviews
  • Mulberry Court Care Home, Nottingham
Mulberry Court Care Home provides high-quality respite care, day care, long and short-term nursing care for older people and those living with dementia.

The care home has single and double bedrooms which have all been freshly redecorated and are situated over two floors, with lift access to the first floor.

Residents are welcome to bring personal belongings and small items of furniture to make it a home-from-home environment. Each room has a TV socket and an emergency call bell.

Each resident has their own individual care plan which is designed and regularly reviewed with a carer.

Residents have access to additional services, such as hairdressing and chiropody, while opticians, dentists, GPs and district nurses' visits are arranged to suit the needs of the residents.

Show Mulberry Court Care Home on the Map

Care Provided by Mulberry Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Mulberry Court Healthcare Ltd
  • Person in charge
  • Joanne Bruce (Manager)
  • Admission Criteria
    • All service users welcome
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Mulberry Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are requested to make a prior appointment or to visit outside of meal times.


  • Parking

  • Parking is available on site for visitors


Mulberry Court Care Home Reviews (66)

Total of 66, showing 1-20
9.3

Mulberry Court Care Home has a Review Score of 9.3 (9.332) out of 10, based on 21 reviews in the last 2 years. Over all time Mulberry Court Care Home has 66 reviews.

Overall Experience

  • 48
  • 14
  • 1
  • 0
  • 3

Date Published

66
2
11
21
45

Review from A R (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

So far so good, no staff issues

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are nice and friendly. The place is clean and warm. Food is to a high standard. I can visit any time. It's nice that there is a small quiet lounge where my mum can visit and watch television if she wants to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Friend of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Visiting old workmate, seems well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimers and is in long term care at Mulberry Court. All the staff are so caring and my mum considers them all to be her friends. Nothing is too much trouble, and the staff are respectful to everyone, including family visits.
The home has a cheerful atmosphere.
I would have no hesitation
in recommending this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Brother of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my brother as always has been satisfactory to good and the staff very pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy P (Sister of Resident) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly staff, very helpful plenty of activities on offer if my sister wants to get involved. I understand my sister's illness so I also understand how difficult it must be to keep her nails and hair clean and tidy. I have noticed that she has a good appetite and it is maintained through the
lovely food on offer at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Niece of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the finest care homes I have come across. My aunt has been in a few but she had not seemed content as she has at Mulberry Court. The staff are wonderful carers and are always interacting with the residents. I have seen residents and staff socialising in and out of the care home and the
community. Always fun activities at Mulberry Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Mulberry Court since 2022. The staff are very friendly and caring. There have been some issues regarding his care but they have always been addressed when brought to the attention of management. Dad is happy and settled overall. Recently the rooms have been decorated and updated which
has improved the facilities. Overall, Dad is settled and we are happy with his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth M (Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and helpful. The food is excellent. I enjoy sitting in the courtyard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy A (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after, always looks clean and tidy. Every effort is made to keep him healthy and happy.
The entertainment is outstanding. All the staff are welcoming, friendly, any problems are addressed quickly and efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally G (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Mulberry Court Care Home and she was treated with respect and dignity throughout her stay. The management team always kept me and my family up to date relating to our mother. There is a lot of laughter in the home and they keep the residents stimulated with lots of activities.
I have no hesitation in recommending this wonderful caring home to any future residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Friend of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Mulberry Court has been a really good one. My friend is so well looked after (much better than her previous care home).
She is now happy and content and she is flourishing because of the excellent care she now gets. I can't praise or thank the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dale R (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and Mum were both residents, sadly Dad passed in 2019 and Mum a few weeks ago. Mum's care was phenomenal, they even sent a carer to be with mum in the last three days she was in the hospital. I can't thank everyone involved with Mulberry Court. It was more a family than a care home. Thank you all
from the bottom of my and my family's hearts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Briony A (Granddaughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This a terrible care home, that takes your money and provides little to no care. We found out today my granddad had been sneaking alcohol and the carer hadn't noticed and is interfering with his medication he's is meant to be taking, no idea if they actually are giving his medication. We also found
this out from the kitchen staff and not the carers, they didn't even acknowledge this was happening. This place is a lawsuit waiting to happen with the complete lack of care happening. Please find somewhere else to send your loved ones, this place is terrible. 1-1 care does not exist, all the carers are on their phones and barely interact with any of the people in the home. There are no activities happening, it's a horribly run care home.

Reply from Joanne Bruce, Home Manager at Mulberry Court Care Home

We are always disappointed when we receive a poor review and will always look at lessons to be learnt.


In this case the resident's family was served with a Notice to Terminate the placement on 6th October 2023 for non payment of fees. I have investigated all the issues raised and communicated with the family:


1. We have reviewed the medication prescribed and it has been administered as prescribed. The alcohol provided was within the agreed daily quota.


2. The service user has been provided 1:1 care and activities with supporting records to verify the care undertaken.


3. Staff utilise handheld care devices to record care at the point of being provided and there are posters which are visible across the home advising visitors that staff are not on their phones but are recording care.


The daughter has denied in writing all knowledge of publishing this review but we are obliged under the carehome.co.uk guidelines to provide our point of view as a matter of fact.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Next of Kin) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who has dementia, was moved to Mulberry Court in the summer from another care home where she was very unhappy and she was deemed to need more care. Since she arrived I have seen many more glimpses of her old self re-appear. Rather than being very insular, she will interact with the staff and
even make some jokes. As with all dementia patients, every day is different but it is wonderful to see that a number of the staff know exactly how to bring a smile to her face. I am sure it is greatly helped by the ability for her to have a great entertainment team to brighten her life. She has always been small but she is putting on weight and has a number of regular experiences that she enjoys, which is such a joy to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen D (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Mulberry Court for nearly five years, and she's been cared for by very caring and compassionate people. When she's been going into different stages of dementia, her care has been adapted very quickly. I couldn't wish for better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Mulberry Court for four months since breaking her hip and not being able to live at home anymore. She has advanced dementia and challenging behaviour. The staff are kind and caring and cope well with what must be a very difficult job. I visit several times a week and carers can always
give me information about how my mum is doing. They take pride in their work and take delight in even a small amount of progress. The food is lovely and nutritious and kitchen staff are friendly and helpful. If there has ever been a problem the manager is on to it straight away, takes it seriously, and comes up with a solution. I would recommend Mulberry Court to anyone who is looking after someone with dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy W (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court may not be the most swanky of care homes but it is certainly caring, clean and comfortable. the residents are treated with respect by care staff and management. The entertainment team are always looking for ways to keep the residents entertained. This includes music events, quizzes and
gardening. I can find nothing negative to say.

Reply from Joanne Bruce, Manager at Mulberry Court Care Home

Thank you for your comments Kathy! Hopefully, soon we can start with refurbishment and bring the aesthetics up to a higher standard!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary W (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is fab.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Husband of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all-round performance, sometimes in difficult circumstances. Patient treated well, difficult patients ie noisy, always wanting attention upsets the silent ones. Noisy complainers always get more attention than this deserves. All staff including agency, give their best at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.332)

Overview of Review Score

The Review Score of 9.3 (9.332) out of 10 for Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.332 for Mulberry Court Care Home is calculated as follows: ( (143 Excellents x 5) + (67 Goods x 4) + (25 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 247 Ratings = 4.332

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Mulberry Court Care Home

What types of Care is Mulberry Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mulberry Court Care Home provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Mulberry Court Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Mulberry Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mulberry Court Care Home to the centre of Nottingham?

3.4 mile(s) as the crow flies, distance by road may be significantly further.