Mulberry Court Care Home

61 Darnhall Crescent, Bilborough, Nottingham NG8 4QA
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9.3 66 Reviews
  • Mulberry Court Care Home, Nottingham
Mulberry Court Care Home provides high-quality respite care, day care, long and short-term nursing care for older people and those living with dementia.

The care home has single and double bedrooms which have all been freshly redecorated and are situated over two floors, with lift access to the first floor.

Residents are welcome to bring personal belongings and small items of furniture to make it a home-from-home environment. Each room has a TV socket and an emergency call bell.

Each resident has their own individual care plan which is designed and regularly reviewed with a carer.

Residents have access to additional services, such as hairdressing and chiropody, while opticians, dentists, GPs and district nurses' visits are arranged to suit the needs of the residents.

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Care Provided by Mulberry Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Mulberry Court Healthcare Ltd
  • Person in charge
  • Joanne Bruce (Manager)
  • Admission Criteria
    • All service users welcome
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Mulberry Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are requested to make a prior appointment or to visit outside of meal times.


  • Parking

  • Parking is available on site for visitors


Mulberry Court Care Home Reviews (66)

Total of 66, showing 21-40
9.3

Mulberry Court Care Home has a Review Score of 9.3 (9.332) out of 10, based on 21 reviews in the last 2 years. Over all time Mulberry Court Care Home has 66 reviews.

Overall Experience

  • 48
  • 14
  • 1
  • 0
  • 3

Date Published

66
2
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45

Review from L Y (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Mulberry Court following the closure of her previous home. It was a worrying time but we need not have worried! Moving to Mulberry Court has been the best thing for Mum. The care and nursing staff are wonderful and the activities organisers provide a wonderful range of stimulating activities.
Mum loves the food she gets! The management has created a lovely family feel to the home. It is lovely having Mum be part of the Mulberry family.

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Review from Richard W (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this care home and received excellent care until she passed away in 2021. A friend's mother is now a resident, and Mulberry Court continues to provide exemplary care. They have come through all the challenges Covid presented, and I can not praise them enough.

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Review from A H (Relative of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum had been allowed to fall out of bed twice, even though we had already told them she falls out of bed. Had visited her with a black eye, broken nose, and broken teeth. Wouldn't let my mum rest near the final stages of brain cancer. Wouldn't let me safeguard her or give me the form. Nurses refusing
painkillers at end of life. The nurses were shouting and being aggressive to my sister in front of my dying mum because she was requesting painkillers. Don't let your family members go into this terrible place. There's too much to write about. This place deserves no stars.

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Review from P H (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In accordance with the review policy, it is difficult to submit a full review as they do not accept any negative comments or such like and or preview all of the reviews before posting on the website. So, I would say if the relative/friend/spouse is a palliative care patient then think twice about placing
them in this home, especially if they are nonverbal as I would say the senior members of staff don't have the experience with this type of patient and it could lead to your loved one not receiving the right care medically.

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Review from K J (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had been in Mulberry Court for three months. Over this time he has been looked after immensely. Time was taken to get to know my father and his needs. Activities are provided to suit all in their care. The staff are friendly and I can visit any time between 8 and 8 (apart from protected lunchtime
12-2.) I can also take my father out of the home to visit family or for a catch-up with friends and full attention is taken upon his return to ensure his needs have been met for the day regarding meal consumption, medication and hydration levels. He is always smart and clean and happy in himself when I have visited. Could do with some renovation but the manager is always straightforward and explains what she has to work with. Special mentions for two members of staff who look after my pops. I am so grateful to the whole team for their continued support. Without them, my father would be extremely vulnerable. Dementia is hard on everyone and these guys are making the situation more manageable.

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Review from Colette S (Wife of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Mulberry Court in July for dementia nursing care. At only 63 and otherwise healthy, this followed a difficult year finding a suitable place for him to settle and do well. From day one, it was clear Mulberry Court have an excellent team with both the skill and desire to provide genuine
person-centred care. It's early days, but I have already seen improvements in his wellbeing. Despite ongoing uncertainties caused by Covid, everyone is committed to achieving the best support and care they can for both residents and family. There is genuine compassion and pride that runs throughout the home from carers and nursing staff, to those responsible for maintaining a clean, well run home and the on-site kitchen providing daily fresh meal choices. It is strongly led by a manager who is fully involved and always approachable. I thank Mulberry Court for their commitment to providing a welcoming home and positive outcome for my husband and enabling us both to look forward again.

Reply from Joanne Bruce, Manager at Mulberry Court Care Home

Hi Colette, thank you so much for your review. We are really pleased that you are happy with how things are going!


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Review from Yvonne S (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed mum into Mulberry Court over a year ago and she has settled well.
She has dementia and can be difficult. The staff are very caring and considerate and the food looks nutritious.
Pre covid we could pop in and visit without an appointment and always found the residents being entertained with
music, games and activities. The staff make sure to find out about the residents' history and family to enable them to chat about things in the past and keep them stimulated.
We would highly recommend Mulberry Court and hope if and when we need a home that they have spaces available!
To finish up, we would like to wholeheartedly thank the staff and carers for looking after Mum and hope that anybody that is in the position of considering where to place a loved family member who is at a point in life where they do require constant care, that this review will help them in their decision and remove the anxiety that obviously comes with making such a choice.

Reply from Joanne Bruce, Deputy Manager at Mulberry Court Care Home

Hi Yvonne, thank you so much for your kind words, we are so pleased that you are happy with your mums care!


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Review from Roisin R (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my Mum to Mulberry in March just before the Covid 19 lockdown. My mum has dementia and some challenging behaviours and prior to her move was confined to wheelchair and not walking. Since her move, her mobility and overall health has improved massively and she now can walk with a frame at times.
Her
behaviours have been treated with a professionalism and compassion that she needed and are not seen as difficult or a problem like on previous care homes. The home strives to improve her quality and enjoyment of life and despite all the challenges Covid has created, this is being achieved.
As a family, we feel extremely grateful to have such a supportive home for Mum as we can't visit due to travel restrictions.
Mulberry Court is as good as the care home can get in my opinion. And finally, after 3 previous care home moves, we can have the peace of mind that this care is being provided.

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Review from Tracey B (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good care home, and has delt with the COVID issues very well and kept all the residents safe and well. With managed visits maintaining social distancing. My mother is very happy here well done.

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Review from Lindsay L (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court has provided the highest standard of care to all the residents there during the pandemic. My sister and I have been updated and received video calls from our dad during a very worrying time and that is very reassuring. We feel able to talk to all staff about any concerns we may have,
even though our dad has only been there since January all the staff have made us feel part of their extended family, thank you Mulberry Court.

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Review from Annette S (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this care home for my mother after reading reviews on this site. She received excellent care for fifteen months until her recent death. It may not be the poshest care home around but the love and care provided by the staff is exemplary. Mum was not able to take part in many of the varied activities
but enjoyed an afternoon tea out with my father as part of their Hopes and Dreams scheme. The staff take a personal interest in each resident and they quickly become part of the family. Mum’s condition deteriorated swiftly and professional adjustments were made promptly for her care. They provided excellent End of Life Care and sat with her tirelessly. If you are in any doubt about the right care home, then choose this one.

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Review from K H (Friend of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has experienced excellent care at Mulberry. All the staff are welcoming and committed to providing the residents with quality care. The activities they provide have really helped to improve the quality of my friend's life.

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Review from L W (Niece of Resident) published on 22 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff welcoming, parking poor.


Lively home.


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Review from Sarah B (Daughter of Resident) published on 22 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most wonderful caring home and I am so grateful mum is here. The attention to detail is exemplary. The staff always go the extra mile and residents are surrounded by love, laughter and lively activities for all.

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Review from R W (Son of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court continues to excel in care for all residents. I am about to go travelling for a couple of months and I am setting off happy in the knowledge that mum will be in the best possible hands whilst I am away.

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Review from Martin B (Son of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect at the home. Food is great and even the staff eat the food! Hygiene is very good with cleaners visible all the time. My mother's room is clean and tidy. Odd occasion I have had to use the visitor toilets, they have been clean and respectable.
Staff are always pleasant and point
out any issues that may arise. The only area for improvement would be for more parking.
Finally, this is the only home where it doesn't smell of urine.

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Review from Beryl J (Wife of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been eating well which is very different from the previous home where he wasn't eating anything. Staff are very good and fantastic people who provide excellent care....No Complaints....very attentive.

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Review from Betty K (Son of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was recommended by a friend. I am happy with staff and all seem willing to help with any queries regarding my mother. My mother seems happy and I am really impressed with the activities provided, particularly the games offered. The amenities the home provides are outstanding, and communication
between the home and myself is excellent. The food is very good at the home, and all family members are happy with the care home.

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Review from Debra W (Friend of Resident) published on 25 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had phoned over 20 care homes and visited several others before seeing Mulberry Court, and within a few minutes of being inside, I knew it was the right place for my friend to move into.
The staff are very friendly and welcoming, the dining room bright and airy with a great menu choice, you can
even choose your toast from six colour options! My friend has advanced Dementia and food is his only real pleasure in life, so it was great to see the quality of the food, hydration stations, and the 'snack shack'.
The activities are amazing and plentiful, prior to moving to Mulberry Court he'd spent two years in another care home that had a core team of lovely carers, and a wonderful activities coordinator, but they had nothing like the amount of things going on. He's had more activities and experiences in just a month of living at Mulberry Court than he'd had in his previous two years.
I realise it's still early days, but moving him here is proving to be a great decision so far, thank you all!

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Review from Linda H (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my Mum's care is excellent and the staff are friendly and supportive. The activities are great for Mum and enjoys all the different types that are available. Choice of meals is good and always something that Mum enjoys.


I don't feel mum could get better care anywhere else. It is a weight

off our family's mind that mum is well cared for and happy.

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Current Review Score: 9.3 (9.332)

Overview of Review Score

The Review Score of 9.3 (9.332) out of 10 for Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.332 for Mulberry Court Care Home is calculated as follows: ( (143 Excellents x 5) + (67 Goods x 4) + (25 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 247 Ratings = 4.332

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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