Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
Submit a Review
9.6 98 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching the lives of their residents with inspiring activities.

The home has its own trishaw for residents to enjoy trips out into the community. Every week they have visits from therapy dog Ned and the residents enjoy regular visits from the University of Chester’s choir of student nurses. The local community are also invited to the home's Memory Café afternoons (1.30pm to 3.30pm), supporting local people living with dementia and their loved ones.

The home has a giant interactive tablet, which is wonderful for games. And many of the residents love to grow their own produce in the gardening club. There are also trips out into the community in the home’s minibus.

The home is modern, light and airy, with some very special spaces for the residents to enjoy. The bedrooms are beautifully decorated, with ensuite walk in wet rooms. Some bedrooms have direct access to the gardens. The residents enjoy home-cooked meals in the dining rooms, and there is a private dining area for residents to enjoy special occasions with loved ones. There is also a vintage tearoom, a lovely spot to relax with family, who are welcome to visit at any time.

Upton Dene has a hair and beauty salon, with a mobile hairdresser visiting for weekly appointments. And the cinema room is a lovely spot to relax and watch old classics with a glass of fizz and some popcorn.

The gardens are also beautiful, with a pavilion, sensory planting and a vegetable patch for residents who enjoy a spot of gardening.

Providing residential, dementia, nursing and palliative care, the team also provide respite care breaks, which can be booked in advance.

Show Upton Dene Residential and Nursing Home on the Map

Care Provided by Upton Dene Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvette Alexopoulous (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Dene Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,494
    • Self-Funded Nursing Care from £1,715
    • RESPITE Self-Funded Residential Care from £1,494

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1494 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Upton Dene Residential and Nursing Home Reviews (98)

Total of 98, showing 1-20
9.6

Upton Dene Residential and Nursing Home has a Review Score of 9.6 (9.579) out of 10, based on 20 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 98 reviews.

Overall Experience

  • 60
  • 28
  • 6
  • 1
  • 3

Date Published

98
5
9
20
78

Review from G T (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied that Mum was cared for satisfactory, however an inconsistency in staffs skill set and communication was evident. Mum was treated with dignity at all times. We feel the rooms required some attention in terms of cleanliness, redecorating and upgrades.
Improvements were made two fold
when the activity's team member joined.
Some of the more established staff were first class.
Two members of staff were amazing during the night of mums passing.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your feedback and your high praise for stand-out members of our team. We're glad your mum was cared for with such dignity and that certain staff made such a positive impact, especially at such a difficult time.Our team comes from diverse backgrounds, and we pride ourselves on providing consistently high levels of training, to continually improve both skills and communication, so we apologise if this was not reflected in your experience. Room upgrades and maintenance are part of a rolling programme of ongoing improvements our housekeeping team clean residents' bedrooms on a daily basis. It's great to hear the addition of a third activities team member has made such a difference.Regarding the facilities, we take pride in our salon, caf, cinema room, spacious garden and other features, and we regret that this wasn't fully reflected.Thank you again for your insights - they help us improve while also recognising our dedicated team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn R (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Upton Dene since January this year.
She is like a new woman!
She's gone up 2 dress sizes (and is costing me a bloody fortune), could I be happier? Absolutely not!!
From the minute you walk in, you are greeted by two members of staff, who always have a smile.
The two
managers on Mum's floor (the dementia floor), are absolutely amazing, as are all the fabulous carers, far too many to name, but I do have my faves!
Obviously, one particular staff member has always been my 'go to' as she was the first person we met, when we turned up, unannounced, to view the facilities.
There are daily activities, trips out, entertainment weekly, some of which I've been lucky enough to enjoy with Mum.
My only question is, is there room for me?

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your fabulous review for Upton Dene, the team will be so proud to read your comments. It's wonderful to hear how much your mum has thrived since joining the home - it's heartwarming to know she's so happy and well cared for. It's lovely to hear how you feel welcomed by our team and appreciate the efforts of the staff. It's lovely that you've been able to join in with some of the activities and entertainment with your mum - it really speaks to the family atmosphere we strive to create. We'll pass your kind words along to the team, thank you for sharing such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z P (Stepdaughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased to be directed towards Upton Dene as a home for my stepmother.
As she had not visited it previously, the aesthetics of the home were important to us and we knew they would be to her, initially, as well.
It feels like a hotel on arrival and has a large and welcoming plush area
which adds to the appeal.
She has settled well and we are happy with the care she is receiving there. She has a lovely good-sized room, which she is happy with.
We believe they try very hard at Upton Dene to bring activities which stimulate and entertain the residents on a weekly basis, there are plenty of varying things on offer to suit different interests.
Sometimes the communication could be improved, but the receptionists send emails to the right department for us and will often respond to questions and queries we may have.
We don't live locally and so it does make it more difficult for us as we cannot visit her personally, but we do feel content that she is receiving the attention she needs.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for such a wonderful review for Upton Dene, the team will be very proud to read your kind words. We're delighted to hear that your stepmother has settled in so well and that the welcoming environment, her lovely room, and the variety of experiences we offer have made a positive difference. We appreciate your words of praise for the care and efforts of our dedicated team. We greatly value your feedback regarding communication and are committed to continually improving this. We have regular resident and relative meetings, but please don't hesitate to reach out if there's ever anything more the team can do to support you. The home manager's door is always open and of course, if you are not able to be here in person, she is always at the end of the phone or available for a video call if you ever need her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K A (Daughter of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By far the best care home after checking out many for Mum. Dad was also accepted so he could have a decent place to pass and spend his final days. The home is very organised and easy to get updated info on Mum. Staff have been fantastic during Dad's final days and helping Mum settle into a new environment
after she had been through a very emotional and traumatic experience. Thank you to you all.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your heartfelt feedback for Upton Dene. We're honoured to have been able to care for both your mum and dad during such significant times in their lives. It's heartwarming to hear that our team has been so supportive and helped your mum to adjust during this period. Your kind words mean a great deal to us, and please rest assured we'll continue to provide the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over 12 months during which time I have been very happy with her care and the facilities at Upton Dene which far exceed what I have seen elsewhere. All the staff are friendly, attentive and caring. There is a good routine with plenty of flexibility for individual needs. Activities
are varied and of a good standard with plenty of external agencies and individuals for extra interest and stimulation. The gardens are kept beautifully. Meals on the whole are very good and with a little more variety would be excellent.
Thank you for all you do!

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you so much for your kind words and for sharing your positive experience with us, the team at Upton Dene will be delighted to read your comments. We're thrilled to hear that you are so happy with the care, the home's environment and the engaging activities and experiences your mum enjoys. We appreciate your feedback on the meals and would like to reassure you that there are always alternative food choices available if residents don't fancy something that's on the menu. We have recently updated the style of our menus to make these alternatives much clearer, to help our residents to make their choices. Thank you again for your review, we will be sure to share it with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Friend of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful people who work at Upton Dene Care Home. My friend received the best care possible, he was treated with care, compassion and dignity. During his stay, he also enjoyed the fun and laughter along the way in his words. 'They're not staff, they're my friends'.High praise indeed.
From the moment you walk through the doors everyone in every position they hold is excellent in all that they do. Once again thank you.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you so much for your kind words and heartfelt review, the team at Upton Dene will be touched to read your wonderful comments. It means so much that your friend felt so well cared for and valued during his time with us. Thank you again for sharing such wonderful feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris S (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Dene - you've been amazing. Mum initially came to Upton Dene for respite in December 2023. It soon became clear that going home was not going to be an option, and Mum had to move in permanently. It took her a bit to settle in, not being in her own home with her own belongings. However, you allowed
her to bring as many of her things as she needed and you were very accommodating, which helped a great deal. Finding somewhere safe, with staff that clearly care is not an easy task. Mum was only with you for just over 6 months, you made her feel happy and cared for. You made her laugh, you encouraged her to join in activities and nothing was too much trouble. I know she thought a lot of the care provided and she thought highly of some of the wonderful carers and nurses. We have been extremely happy and lucky to have found you. The attention and care you gave/showed Mum in the time she was with you was effortless you treated her with dignity and respect and we couldn't have asked for more. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your heartfelt review. We have shared this with the home manager at Upton Dene and she was so touched to read your kind words and proud that she and her team were given the opportunity to care for your mum. Thank you for choosing Upton Dene and for sharing your experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind L (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The activities leader, with her warm personality, has been very helpful in being a liaison point-of-contact for my parents and me, from the initial viewing to taking up places for them both. This customer-facing role is really vital in what is such an emotional and logistically complex move for both
the prospective/new residents and their families. Having the activities leader welcome us in, check that all is going well, help with the room/name tags and generally being a bridge between us and the care and the maintenance staff was just what we needed. Additionally, the maintenance men were also great - providing a fast service in getting pictures put up and a Hi-Fi cabled up properly - supplying some loudspeaker cables that I did not have and was expecting to have to purchase later on. N.B. My rating is based only on these first 2 months and a 'face-value' look on 2 separate visits so far, so can't yet properly rate all the listed aspects (hence using the median ratings in lieu of leaving blank.)

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your review, we are so pleased your first impressions of Upton Dean have been so positive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V P (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On searching for respite care, Upton Dene was very helpful and made this transition very easy.
Dad enjoyed his four weeks of respite care at Upton Dene. Originally staying for two weeks but wanted to stay another two weeks, which was easily accommodated by the home.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your review of Upton Dene; we would be delighted to welcome your father back for future respite stays.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Husband of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed with your Upton Dene Care Home for one week respite care from the 5th of February to the 11th of February. She received excellent care and we were very happy with her stay (and have indeed booked her in for a further week's respite from the 1st of April 2024).

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your review, the team at Upton Dene will be delighted to welcome your wife back again next month.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian C (Nephew of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home for my auntie-in-law's final days. She especially loved the food!
The staff went out of their way to help and made my aunt and I very welcome.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Friend of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to be very good. The staff being very patient despite being under pressure. Answering the 'call bell' can be slow due to demand.
Extra staff would make a difference if it can be afforded.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for taking the time to leave a review and for your kind words about our fabulous team at Upton Dene. Please rest assured we are fully staffed throughout the home and while we always try to answer call bells promptly, there may occasionally be a slight delay, but of course, we try to keep this to a minimum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie J (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A very unpleasant experience on the nursing floor staff. Not happy or helpful, no communication with family, no menu choice was offered to my dad and often left without a call bell to ring for help. I discharged my dad after 3 months.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your feedback. We are sorry that you feel our service has fallen short of your expectations. We have provided a response to your formal complaint and will continue to work with you to address your concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian A (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in residential care at Upton Dene Residential and Nursing Home since April 2017, almost seven years. In a few days time, I will celebrate my 87th birthday. The care has kept me in good health, in body and in mind. I am content and happy with my lot. I do not want to be anywhere else. Always
clean linen and an excellent express laundry service. The staff are a wonderful team and tolerate my always being late for breakfast. Some I regard as my adopted granddaughters. Food is varied, well-prepared and well-presented. I understand if prawn cocktail and avocado pear are beyond the chef's budget!
Overall, more of the same for the next seven years, please.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin D (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the quality and care at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian R (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Upton Dene care home for over two years due to having Alzheimer's. Mum was very poorly and confused due to her Alzheimer's, Dad's heart attack (Dad was Mum's main carer), and her having three falls where she was hospitalised.
Due to the care and understanding of Mum's issues, she
seems a lot more settled in her surroundings, and above all, safe!
The staff are always friendly and professional, and are all very familiar to Mum now, which is something that Mum really likes.
Mum has also made a good friend with one of the other residents, and their companionship seems really positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care for my mother. Staff are always responsive and helpful. The staff are also cheerful and willing to engage with residents and visitors. I know my mother is in safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very pleased with the care provided to my dad during the final period of his life.
All of the staff were always attentive, caring and supportive to both Dad and the family, at a difficult time. Great dignity and respect were shown.
We loved Dad's room. The care home was always
bright which made for a happy place.
Thanks once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather A (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Upton Dene in March, initially on respite care and is now a permanent resident. Making the decision to place a loved one in a home is never easy, however, the staff at Upton Dene have consistently been very supportive and positive, making the whole situation a lot easier on our family.
My dad is well cared for and safe, he is more settled and comfortable in his surroundings. Thank you to the staff who have made a difference, it is appreciated.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you so much for your review, and for your reassuring words. Our team will really appreciate your review, and we're just so glad that they have made the transition into care that little bit easier. We hope your dad continues to enjoy calling Upton Dene home.
Best wishes,
Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always welcoming and the staff helpful and friendly and everywhere looks spotlessly clean. My friend is well cared for night and day and seems happy at Upton Dene and we are very grateful for his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Upton Dene Residential and Nursing Home is calculated as follows: ( (170 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 233 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Catherine

Catherine Humphries

Job Title: Care Assistant

Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.


Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.


Frequently Asked Questions about Upton Dene Residential and Nursing Home

What types of Care is Upton Dene Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Upton Dene Residential and Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Upton Dene Residential and Nursing Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Upton Dene Residential and Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Dene Residential and Nursing Home to the centre of Chester?

1.5 mile(s) as the crow flies, distance by road may be significantly further.