Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
Submit a Review
9.6 98 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching the lives of their residents with inspiring activities.

The home has its own trishaw for residents to enjoy trips out into the community. Every week they have visits from therapy dog Ned and the residents enjoy regular visits from the University of Chester’s choir of student nurses. The local community are also invited to the home's Memory Café afternoons (1.30pm to 3.30pm), supporting local people living with dementia and their loved ones.

The home has a giant interactive tablet, which is wonderful for games. And many of the residents love to grow their own produce in the gardening club. There are also trips out into the community in the home’s minibus.

The home is modern, light and airy, with some very special spaces for the residents to enjoy. The bedrooms are beautifully decorated, with ensuite walk in wet rooms. Some bedrooms have direct access to the gardens. The residents enjoy home-cooked meals in the dining rooms, and there is a private dining area for residents to enjoy special occasions with loved ones. There is also a vintage tearoom, a lovely spot to relax with family, who are welcome to visit at any time.

Upton Dene has a hair and beauty salon, with a mobile hairdresser visiting for weekly appointments. And the cinema room is a lovely spot to relax and watch old classics with a glass of fizz and some popcorn.

The gardens are also beautiful, with a pavilion, sensory planting and a vegetable patch for residents who enjoy a spot of gardening.

Providing residential, dementia, nursing and palliative care, the team also provide respite care breaks, which can be booked in advance.

Show Upton Dene Residential and Nursing Home on the Map

Care Provided by Upton Dene Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvette Alexopoulous (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Dene Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,494
    • Self-Funded Nursing Care from £1,715
    • RESPITE Self-Funded Residential Care from £1,494

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1494 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Upton Dene Residential and Nursing Home Reviews (98)

Total of 98, showing 21-40
9.6

Upton Dene Residential and Nursing Home has a Review Score of 9.6 (9.579) out of 10, based on 20 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 98 reviews.

Overall Experience

  • 60
  • 28
  • 6
  • 1
  • 3

Date Published

98
5
9
20
78

Review from I M (Husband of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend level of support and care. Good support given to patients by carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There is never anyone on the front desk. I've had several experiences of having to wait outside for ten minutes or more before being let in and I have also been locked in with no one on the desk to let me out. The staff seem to spend their time smoking by the side entrance and often smell of cigarettes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark K (Son of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care of my mother. The staff are really caring, the rooms are comfortable and the food is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel mum is loved and cared for. Everywhere is clean. The staff are alert, very caring and nothing is too much trouble. As a relative of a loved one, I appreciate the kindness shown to me as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manageress, the home has massively improved on all counts. I have experienced proper care for three relatives with different needs, all of whom have been content and happy here. The family can relax trusting in the consistently high standards and knowing that staff are highly trained,
dedicated and experienced and that communications are prompt, knowledgeable and helpful. We are all happy as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Wife of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with everything so far. The staff are friendly and helpful, which makes a difference to visitors and residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura B (Granddaughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great, friendly staff who care so much for my grandma. They go above and beyond and are always on hand. She is never without, and the room she stays in is lovely. Thanks again to all the staff for their hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine O (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since May 2022; she was admitted as a matter of urgency following the death of my father. The staff have been wonderful since the beginning in settling and supporting both Mum and I. I have found it upsetting to see my mum's dementia worsen, but the senior staff, in particular,
couldn't be kinder. I've had more than one hug from them. The home is very nicely presented; it has a lovely, warm feeling about it. The receptionist and entertainment staff are all very good and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie C (Partner of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was moved to Upton Dene Residential and Nursing Home after a severe stroke, firstly at another care home then at another one (had him moved) which has really good facilities for him, although he doesn't enjoy being immobile it is how it is for his safety. We are able to take him out on trips
and also the home sort out all his transport for appointments. The staff really get to know patients and are good with him and do exchange banter with him. Luckily the visiting is 8-8 which is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill F (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the way the team look after my mother. She is so content and that means so much to me and my family. Without exception, I have praise for all members of staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dianne W (Daughter-in-law of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law entered Upton Dene in January 2022 at the age of 101. She is a very independent character which is why she has lived so long in her own home. It was the thought of winter weather that drove her to seek care. She took a while to settle, but now she can appreciate the care she is receiving,
particularly in recent months when she has required extra care because of health issues. Help has been at hand and good care and support provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene B (Wife of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care has been excellent. On some days, there was certainly a shortage of staff, which can cause chaos in the dementia unit. The food is excellent, and the staff are very caring. I would agree that the garden could be improved, perhaps by volunteers?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great place, great carers. Activities to keep them occupied with fabulous facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James A (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Upton Dene for five years.
I cannot remember my prior existence.
At Upton Dene, I feel safe and secure and live in great comfort with the excellent staff and other residents. I feel as if I am in my own home - I certainly do not want to go anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live down south and my other siblings live in Australia, I need to feel confident that my mother's needs are well met. I can say, with great confidence, that all staff at Upton Dene look after her with consideration and respect. I am eternally grateful for the service they have extended to Mum
and all our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine J (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in receipt of excellent care, both medical care and social care. The staff are very friendly and supportive. He enjoys the meals, even though he is on a diet. The home has good access to health professionals, such as a GP and the hospital. We, his family, know that he will receive excellent
care and support, as some of his health conditions worsen. We have confidence in the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna C (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took time to get to know Mum.
Provided a calm environment.
Staff friendly; get to know the family and contact them appropriately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin C (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well and is happy in the care home. This is a great comfort, and she was always against going into care. She enjoys the activities and talking to staff and tells me the food is very good. Her room is very comfortable and has ensuite facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband said covid has made things more difficult. Too many temporary staff, some of whom are not trained well enough. Food has improved a bit but some days it leaves a lot to be desired. Not a lot of fresh fruit is available. Recently, over a four or five day period, (during lockdown) no one was
in charge to make a decision if I could take my husband out. The garden and patio are a great asset to the home but they need looking after. Not one daffodil/tulip was seen in spring. A garden can be wonderful for your mental health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn W (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, despite needing an elderly mentally infirm placement due to her difficult behaviour, has been well cared for. The seniors, in particular, are always ready to give feedback on Mum and have tried their best to integrate her into the home. I would not hesitate to recommend Upton Dene to someone who
has a relative with dementia. The staff have done their best to cater for Mum's needs.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you so much for taking the time to review Upton Dene and for your kind words about our home and team. It is wonderful to hear that you'd recommend our home. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Upton Dene Residential and Nursing Home is calculated as follows: ( (170 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 233 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Catherine

Catherine Humphries

Job Title: Care Assistant

Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.


Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.