Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
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9.6 98 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching the lives of their residents with inspiring activities.

The home has its own trishaw for residents to enjoy trips out into the community. Every week they have visits from therapy dog Ned and the residents enjoy regular visits from the University of Chester’s choir of student nurses. The local community are also invited to the home's Memory Café afternoons (1.30pm to 3.30pm), supporting local people living with dementia and their loved ones.

The home has a giant interactive tablet, which is wonderful for games. And many of the residents love to grow their own produce in the gardening club. There are also trips out into the community in the home’s minibus.

The home is modern, light and airy, with some very special spaces for the residents to enjoy. The bedrooms are beautifully decorated, with ensuite walk in wet rooms. Some bedrooms have direct access to the gardens. The residents enjoy home-cooked meals in the dining rooms, and there is a private dining area for residents to enjoy special occasions with loved ones. There is also a vintage tearoom, a lovely spot to relax with family, who are welcome to visit at any time.

Upton Dene has a hair and beauty salon, with a mobile hairdresser visiting for weekly appointments. And the cinema room is a lovely spot to relax and watch old classics with a glass of fizz and some popcorn.

The gardens are also beautiful, with a pavilion, sensory planting and a vegetable patch for residents who enjoy a spot of gardening.

Providing residential, dementia, nursing and palliative care, the team also provide respite care breaks, which can be booked in advance.

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Care Provided by Upton Dene Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvette Alexopoulous (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Dene Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,494
    • Self-Funded Nursing Care from £1,715
    • RESPITE Self-Funded Residential Care from £1,494

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1494 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Upton Dene Residential and Nursing Home Reviews (98)

Total of 98, showing 41-60
9.6

Upton Dene Residential and Nursing Home has a Review Score of 9.6 (9.579) out of 10, based on 20 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 98 reviews.

Overall Experience

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Review from D S (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The physical environment is excellent. It feels more like a home, than a residential establishment. My father is comfortable and settled and relates well to the staff, who provide an excellent and caring service, during very difficult circumstances.

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Review from Claire J (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted ten months ago from hospital. She has no memory and doesn't realise where she is and has been violent, at times but the staff have always been very caring, kind and treat both her and all of us with dignity and a real understanding of our worries. Mum has developed a chip craving and
the kitchens will produce a plate of chips for her, even when they are not on the menu. Mum is always clean and well cared for, despite being incontinent. I would highly recommend Upton Dene (nursing floor.)

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Review from Barry M (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother moved to Upton Dene in August 21 and passed away in October 21. The staff I met were kind and caring.
My mother was wearing her engagement ring and wedding ring when admitted; she never took them off. She was wearing them the last time I saw her but they were not with her when she died.
The
rings were on her inventory and had been seen by myself and staff members shortly before my mother passed away, they were valuable both emotionally and financially to her and her family.
This is an ongoing issue for us, and I have drawn my own conclusions.
Please be careful with your loved one's valuables if considering this establishment.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

At Sanctuary Care and Upton Dene, your feedback is always taken in the highest regard, and having spoken with the management at Upton Dene, I am aware that the team are working with the family to reach a resolution. Kind Regards, Fae.


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Review from Karen L (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mum moved into residential care here at Upton Dene approximately 3 weeks ago. She has settled really well due to the extreme kindness and professionalism of the team here. They are amazing and I feel so much more relaxed that Mum is getting the care she deserves, at last. Nothing is too
much trouble. In terms of facilities, it is extremely good. There is a hairdresser on-site a few days per week and a little shop for gifts. The cinema room is fab and Mum loves the food. Her room is spotless and well decorated. Of course, there have been minor issues but these have all been resolved. Covid continues to be a pain with restrictions but I know these are to protect Mum and I’m happy to live with these inconveniences. I am delighted, so far and I’d like to extend my thanks to all the staff who deserve the biggest medal.

Reply from Sophie Middleton, PR Officer at Upton Dene Residential and Nursing Home

What a beautiful review. Thank you so much for taking the time to share your views - it's comments like these that make the commitment and dedication our teams put in each and every day, so worthwhile. I hope your mum continues to thrive at Upton Dene. Thank you again


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Review from N C (Son of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The bedrooms and common rooms were clean and modern, and the food of a good standard. All criticisms seem to stem from the fact that there are too few staff on duty. My father was left for long periods alone in his room. He said that he wanted to sleep but he just wasn't motivated by the "activities"
which seem to have been designed for residents of declining capacity. It was 3 weeks before he learned there was a garden and then he was locked out and nobody realised. Could not recommend.

Reply from Lisa Mccauley, Social Media Officer at Upton Dene Residential and Nursing Home

Thank you for taking the time to leave a review for Upton Dene. We are so sorry to hear your feedback.


Our activities programme regularly receives high praise for the person-centered activities on offer, but we value any feedback to further improve our services and I’ve shared your comments with our dedicated activities team.


We also pride ourselves on the safety precautions we have in place and have the latest state-of-the-art security system to ensure doors automatically lock in areas where they need to. We appreciate that this may not be needed for some residents, but it’s so important that everyone is cared for in the best possible way. Our team is always on hand to support those who wish to go out and enjoy our wonderful gardens, so we are sorry to hear of your father’s experience as this is far from the service and support, we aim to provide.


We appreciate your father is no longer a resident, but we are still here to chat through any complaints or concerns you may have.


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Review from P L (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice modern building spotless and comfortable inside. All the staff are very pleasant. Great facilities and set in a nice area.

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Review from Christine C (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I greatly enjoyed our one week visit to Upton Dene and hope to come back for a further visit in a couple of months time.

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Review from Howard P (Son of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Vast majority of staff are caring and dedicated. Not perfect, but wouldn't expect anything to be so. My one beef is communication between home and relatives. Very often a phone is not picked up when I call and certain initiatives, like being involved in residents' health plan, start
and then disappear.

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Review from R S (Resident) assisted by family/friend published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to Covid-19, many activities which I have enjoyed have not been possible, such as singers and other 'acts' visiting the home. Also, being able to enjoy shopping trips, theatre, cinema, visiting family has been curtained. I have found that the overall quality and variety of cooked meals available
has also diminished greatly over the previous year.

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Review from Stevan A (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all aspects of my mum's care to be good. My only issue is around her food and how weak she has become during covid. She says she gets potato and carrots for lunch every day; however, I have not witnessed that. Her strength is now minimal, covid has been cruel to her, allowing her to stay in bed
she got so weak, I can't see how she can ever regain her strength.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words about our care. At Upton Dene, the team do pride themselves on offering a varied nutritious menu, with lots of options especially for those with a diminished appetite. Tracy our Home Manager is always here for you if you do ever want to raise anything. Best wishes, Fae.


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Review from P H (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the care is excellent. Better than others I have seen. The standard of the public areas and rooms is very good. Most staff are extremely nice and helpful, however, a few need better people skills not just for residents but their families also. Communication with families could be better.

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Review from J M (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and dedicated and have all been amazing during the pandemic. The manager has always kept us up to date with changes during COVID to ensure everyone was kept safe and well. Mum is happy at Upton Dene and I know she is receiving the best care in a loving and friendly environment.

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Review from D O (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been amazing, very caring and polite during these difficult times. The facilities are very good and there is a lovely garden and tearoom where I have visited my mum.

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Review from Karen U (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems well cared for. Her appetite is very poor and the staff make all efforts to encourage her and tempt her with her favourite Chips! I am happy as mum generally appears content. During this dreadful pandemic, I think the staff have been amazing and deserve worthy praise.

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Review from R S (Son of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and support is fantastic. The home has been required to adapt in the past year to significant restrictions but has always put the resident's well-being and safety first. The staff are excellent and always have a smile, even with all the recent pressures.

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Review from Donna P (Friend of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted by reception staff in a friendly and welcoming manner. When calling staff are polite and put me through to the nursing floor. Nurses and carers are lovely and take the time to give an update on my friend's condition. They are lovely with my friend showing love and compassion and empathy.

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Review from J M (Daughter-in-law of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On all visits, I have been met by friendly professional groups of people. Never smelt if urine on any of the floors. Very caring with all clients, never seen anything but care and understanding.

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Review from P T (Son of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have done a brilliant job in preventing Covid-19 from entering the facility. Unfortunately, due to the pandemic and obvious additional measures in place, it results in residents becoming very lonely and depressed as there has been little contact from staff, and no visits from friends/relatives.
Once the visits are allowed again, I am confident the result would be better.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for the kind words about our home and team. Our homes still have their regular programmes of activities and we are offering garden and window visits so that our residents can see their loved ones. Best wishes, Fae.


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Review from Susy W (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad needed some respite following an operation and time in hospital after a head injury before he went home to build up his strength physically and emotionally. Staying at Upton Dene certainly did that, he was very well looked after, all the staff were really lovely to him and he absolutely loved
the food and was very well fed. He had access to the lovely garden and he made the most of that as his room opened directly on to it. His room was really nice, he said it was like a 5-star hotel. I couldn't recommend the home and the staff any more highly, Dad certainly enjoyed his time there and would go back like a shot if he could!

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Review from A K (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these difficult times, we really have felt supported as a family by the home, bearing in mind, we were unable to see my mother for months. My mother has dementia, and I was afraid Mum would not recognise us when she saw us again. This month (June) we have been able to see Mum through the window and
in the garden, for us all, it has been marvellous. The staff are friendly and caring always, reception staff are great too.

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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Upton Dene Residential and Nursing Home is calculated as follows: ( (170 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 233 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Catherine

Catherine Humphries

Job Title: Care Assistant

Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.


Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.