Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
Submit a Review
9.6 98 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching the lives of their residents with inspiring activities.

The home has its own trishaw for residents to enjoy trips out into the community. Every week they have visits from therapy dog Ned and the residents enjoy regular visits from the University of Chester’s choir of student nurses. The local community are also invited to the home's Memory Café afternoons (1.30pm to 3.30pm), supporting local people living with dementia and their loved ones.

The home has a giant interactive tablet, which is wonderful for games. And many of the residents love to grow their own produce in the gardening club. There are also trips out into the community in the home’s minibus.

The home is modern, light and airy, with some very special spaces for the residents to enjoy. The bedrooms are beautifully decorated, with ensuite walk in wet rooms. Some bedrooms have direct access to the gardens. The residents enjoy home-cooked meals in the dining rooms, and there is a private dining area for residents to enjoy special occasions with loved ones. There is also a vintage tearoom, a lovely spot to relax with family, who are welcome to visit at any time.

Upton Dene has a hair and beauty salon, with a mobile hairdresser visiting for weekly appointments. And the cinema room is a lovely spot to relax and watch old classics with a glass of fizz and some popcorn.

The gardens are also beautiful, with a pavilion, sensory planting and a vegetable patch for residents who enjoy a spot of gardening.

Providing residential, dementia, nursing and palliative care, the team also provide respite care breaks, which can be booked in advance.

Show Upton Dene Residential and Nursing Home on the Map

Care Provided by Upton Dene Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvette Alexopoulous (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Dene Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,494
    • Self-Funded Nursing Care from £1,715
    • RESPITE Self-Funded Residential Care from £1,494

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1494 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Upton Dene Residential and Nursing Home Reviews (98)

Total of 98, showing 61-80
9.6

Upton Dene Residential and Nursing Home has a Review Score of 9.6 (9.579) out of 10, based on 20 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 98 reviews.

Overall Experience

  • 60
  • 28
  • 6
  • 1
  • 3

Date Published

98
5
9
20
78

Review from J R (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Upton Dene for nearly two years. He has vascular dementia which can at times be extremely challenging. All the staff are warm and welcoming and always have a cheerful outlook. The home is always spotlessly clean and a pleasure to visit.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for your kind words about our home and team - they will really appreciate it.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it has been difficult for residents, families and carers/management at Upton Dene, the decision to 'lockdown' at the very outset of covid-19 has obviously paid dividends. There has been no incidence of covid-19 at Upton Dene and this has provided us with a sense of safety and security. It has
been a great help during these stressful times. Huge thanks to all the team at Upton Dene.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula S (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Dene came to our rescue last December, my mother was taken into hospital leaving my father who has mixed dementia at home on his own. The deputy manager promptly came out to assess dad and he was admitted 3 days later. He received excellent care, he enjoyed the company, there was plenty of activities
to keep him occupied. As a family, we knew he was safe and happy - I cannot thank Upton Dene enough! Outstanding.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you so much for your lovely feedback about our home; it really is invaluable to our team and the care we provide.
Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well satisfied with the care I receive here. I get on well with the carers and other staff and feel I can approach them if I have any concerns and they are nearly always cheerful and smiling.

Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for your lovely review - it is wonderful to hear how pleased you are with our team and the care you receive at Upton Dene. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela T (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Upton Dene since December 2018. I can not fault the care my father has received since arriving. The staff are all very friendly and willing to speak to you at any time if you have any concerns. My father is on the nursing floor which is more like a hotel than a care home and has
a lovely relaxed feel about it. The lounge is very homely and the dining room is always set up nicely ready for meal times. My father has settled in really quickly. Thank you all.

Reply from Fae Doherty, Marketing Officer at Upton Dene Residential and Nursing Home

Dear Angela, thank you for your kind words - your feedback is truly invaluable to us. I will be sure to pass this onto Nick and the team. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since he moved to Upton Dene for residential care last August my father has received excellent care and support.
The ground floor team have shown him great kindness, particularly when he has been unwell. I think they all do a superb job. Thank you.

Reply from Fae Doherty, Marketing Officer at Upton Dene Residential and Nursing Home

Dear Susan, thank you so much for taking the time to review Upton Dene - your feedback really is invaluable to us. I will be sure to pass this onto the manager and the team. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Transferred from local hospital to a very nice room. Made to feel welcome.
A folder of information relating to meal times, activities and facilities would have been useful. But staff have all been helpful and caring.
Room is cleaned every day, bed is made if one asks and help with shower and washing
is available if needed.
We're allowed as much independence as possible.

Reply from Fae Doherty, Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for your review - your feedback is invaluable to us. We are thrilled to hear that you were made to feel so welcome at Upton Dene. I will speak to the team about making a welcome folder available going forward. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's initial review was very thorough in assessing her needs. All the staff have worked really well in getting to know Mother and help her settle. All the staff are helpful and supportive to us to enabling us to be conscious that Mother is being looked after well and is safe.

Reply from Fae Doherty, Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for your lovely review - it is wonderful to hear that you have confidence in the care provided to your mother and that she is settling well at Upton Dene. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothea C (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Problems often due to staffing levels in my opinion. Towels not always in room. Carers now accompany and inform of activities. Laundry a bit haphazard at times. Quiet rooms and activity room does not appear to me to be used to its potential. Mattress a bit thin and covers etc could be improved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill C (Sister of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we had a few problems with management when my sister moved in, we (the family) agreed Upton Dene was the best place for her.
The building itself is open plan/airy, very well furnished and clean at all times.
The bedrooms are small but adequate.
Staff are excellent which, to me, is the most
important.
Receptionist always friendly and has time for a chat, although very busy.
The carers, cleaners, laundry staff etc all make a fuss of my sister (dementia floor) and look after her and love her unconditionally.
They are wonderful staff, activities good, really relieved to know she is happy and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret F (Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first heard of this home when I was discharged from hospital having previously lived alone in my own house with carers visiting 4 times a day. Here I soon appreciated the freedom from the minutiae of everyday living i.e., shopping, meal planning, house maintenance etc. With good care and congenial
surroundings, I decided to stay. I do not regret it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to call Upton Dene my home now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D V (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the home very comfortable.
Our staff very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen S (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe here. Well fed and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian H (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean and pleasant. Lovely garden.
All carers are kind and helpful.
A lot of effort is put into keeping us happy and occupied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edith R (Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We stayed here for five nights 'R&R'. We were very well looked after and would not hesitate to recommend Upton Dene.


The room was excellent also.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie C (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star care for a 5-star mum.
Cares, nurses, reception, kitchen, management and colleagues put the patient, resident and family at the heart of all they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nancy M (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care.
Bit more mental stimulation would be helpful.
Exercise sessions are fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H D (Resident) assisted by family/friend published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall my care and safety have been well looked after. However, I would like to mention that there is a lack of staff on the ground to cover the number of people requiring care. The food is presented more often than not on cold plates, which I told the management about at the recent meeting. There
are never enough napkins at mealtimes which for me is a serious problem. Catering requires an overhaul.

Reply from Siobhan Christie, Deputy Manager at Upton Dene Residential and Nursing Home

Thank you for your review and recommendation. I would like to assure you that we always ensure we have the correct number of staff on duty to care for our residents. With regards to the plates, it is no trouble at all to warm your plate more as we do with some of our other residents who prefer that.
I am sorry to hear your views on our catering service as previously you have always been complimentary about the quality of the service. I’ll have a chat with you to get some more information about how you feel we can improve it further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Upton Dene Residential and Nursing Home is calculated as follows: ( (170 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 233 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Catherine

Catherine Humphries

Job Title: Care Assistant

Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.


Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.