Wickmeads

Wickmeads Road, Tuckton, Bournemouth BH6 4LG
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9.8 63 Reviews
  • Wickmeads, Bournemouth
Wickmeads is a charming, purpose-built residential and dementia care home, located close to the picturesque River Stour in Tuckton, Southbourne.

The home offers a pleasant and peaceful setting, a warm welcome and a home-from-home atmosphere. Residents can feel at home and enjoy their surroundings with relatives and friends, whilst safe in the knowledge that they are being cared for.

Wickmeads has well-appointed bedrooms, all with their own ensuite facilities. There are plenty of communal areas, including light and spacious lounges, dining rooms, activity areas, quiet lounges, a hairdressing salon and a café, where residents can socialise or relax as they wish.

Care services at Wickmeads are tailored for the individual, where an experienced, well-trained team has a deep understanding and empathy for residents. Professional services available include GPs, specialist nurse advisors, dentists, opticians, chiropodists and occupational therapists.

Residents can enjoy a wide variety of organised entertainment which includes coffee mornings, minibus trips and a full range of activity sessions.

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Care Provided by Wickmeads

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Tracey Walker (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wickmeads

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Wickmeads to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wickmeads Reviews (63)

Total of 63, showing 21-40
9.8

Wickmeads has a Review Score of 9.8 (9.768) out of 10, based on 19 reviews in the last 2 years. Over all time Wickmeads has 63 reviews.

Overall Experience

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Date Published

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Review from A C (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor to Wickmeads, I have always found it to be a welcoming and friendly environment. The home is well-maintained and clean and the residents are treated with compassion and understanding. All of the staff have a warm and helpful approach towards the residents.

Reply from Simon Bird, Chief Executive at Wickmeads

Thank you for your lovely review, I'll be sure to pass on your comments to the team. All the best.


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Review from J C (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wickmeads is an excellent residential care home. I have had the privilege of visiting my dear friend of over 90 years of age for the past two years. I have never been less than impressed by the surroundings, staff, cleanliness, care, friendliness, catering, personal dignity and general ambience of the
home. There are beautiful, restful outdoor spaces and plenty of diverse activities for the residents to attend.

Reply from Simon Bird, Chief Executive at Wickmeads

Thank you for your 5* review, it means so much to the team to receive feedback like this, all the best!


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Review from Catherine M (Sister-in-law of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a stay in hospital we needed to find a permanent home for our sister-in-law. Wickmeads impressed us in terms of layout and furnishings; in particular, the outlook onto the garden adds to her room's attraction. We are happy with the care and support she receives and with the response we get
from staff and the manager when we ask for information or updates on her condition. The standard of catering and housekeeping is high and we believe that we made the correct choice.

Reply from Simon Bird, Chief Executive at Wickmeads

Thank you for taking the time to review us, I'll be sure to pass on your lovely feedback to all the team.


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Review from Michelle J (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Understandably, Dad was anxious initially to go, but he settled in very well and I think actually enjoyed the break from home, and me! He is definitely happy to go back for respite during the year. Thank you so much to everyone at Wickmeads for looking after my Dad so well for the past 2 weeks. All
the staff I met were extremely professional, helpful and kind to both Dad and myself. There is such a range of activities organised I don't see how anyone could get bored. Dad is especially complimentary about the food, I don't think he has eaten so well before!

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you for your wonderful review, I am delighted to read how much Dad enjoyed his stay with us and we look forward to welcoming him back for further respite in the future.


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Review from S T (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for a number of years and is happy and well cared for. She has all her needs addressed. She enjoys the activities - loves dancing and quizzes. She has been kept safe during this difficult time in Covid.

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you for taking the time to review Wickmeads, I am so pleased to read that your mother is enjoying her stay with us. Wishing you both well.


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Review from Margaret W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff from the welcome at reception to everyone caring for residents in the home. The home is bright and cheerful with lots of activities and inclusion. Excellent meal choices and quality, comfortable bedrooms.

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you for your review, it's wonderful to read such fantastic comments. All the best.


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Review from H F (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has dementia caused by a mild stroke and has been thriving at Wickmeads for eighteen months now. We had to choose a care home for her during Covid restrictions when we were unable to take a tour and we are sure we made the right choice. We were kept up to date with information throughout
the pandemic. It is only within the last few months we have been able to see inside Wickmeads for ourselves and appreciate how clean, light and airy it is everywhere and the care and attention that each resident is given. The manager is very hands-on and all the staff make an effort to get to know relatives and the likes and dislikes of the residents. There is an active social programme, including trips in the minibus, which aims to stretch the mind and body - it isn't all singalongs as we feared! The hairdresser and chiropodist visit regularly and the staff are happy to facilitate video or phone calls. The gardens are well-kept and are an oasis of care and brightness. All in all, we have had a huge weight taken off our minds as we know she is being well looked after.

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you so much for your review, I am so delighted to read your comments and we will be sure to pass them on to all the team at Wickmeads. Wishing you all the best.


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Review from C T (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister and I are pleased both parents have settled into Wickmeads. Mum has dementia and dad is very forgetful and they had to stay together, after agonising over what to do for the best, staff are lovely and it seems lots of activities each week are going on.

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you for your review, it's wonderful to know your parents are enjoying their stay with us at Wickmeads. All the best.


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Review from Russell R (Son of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise and thanks to the whole team at Wickmeads. For the ten months my mum stayed with them she was loved by all. It was not just a job to the team, the team cared. Due to Covid, the team were under some pressure due to staff shortages but they still found the time to help and
were always calm. It gave me time to rebuild my relationship with my mum and to anyone reading this review Wickmeads is worth every penny and more. You do hear bad things about care homes and I am sure some stories are true but I promise you the day I need to go to a care home, this is where I would like to be. The home itself is modern and clean and everyone is treated like family. My mum passed away holding the hand of one of the staff members, my mum was not left to pass away on her own which was her biggest worry. Thank you to the manager and your team.

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you, Russell, for taking the time to leave us a review. I am so sorry to hear of your mother's passing. It really does mean the world to the team when reviews such as these come in. I'll be sure to share with all at Wickmeads. Wishing you all the best for the future.


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Review from J N (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overriding feeling of the home is of friendliness and happiness. Staff are caring and considerate. My mother has been in the home for a year. She came to the home from the hospital. We were lucky that Wickmeads were able to admit residents during the Covid controls. Mother decided she wanted to
move to a care home nearer her house but within two days she desperately wanted to return. The home offers daily events which she largely chooses not to become involved in. She enjoys weekly hairdresser and regular chiropodist visits. The location near the river gives the opportunity to visit the tea gardens that do excellent coffee, cakes and snacks. They also have a wheelchair friendly picnic bench for sunny days! From a relative's viewpoint with a 2-3 hours journey and dogs, the local walks are a great boon. Staff go out of their way to facilitate daily phone calls.

Reply from Aaron Whitehead, Director of Residential Care at Wickmeads

Thank you for your review, I'm so pleased to hear your mother is enjoying her stay with us, I am also delighted to hear you're enjoying the surrounding area when you visit, it really is a wonderful location! Wishing you all the best.


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Review from D H (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wickmeads provides a supportive and caring home for my mum, as her ability to live independently declined during the pandemic. The management team (who are very ‘hands on’) and care staff did their utmost to help Mum settle and adapt to her new surroundings. The home itself is light and airy, with a
nice relaxed atmosphere and well planned communal spaces (including small/quieter areas) which are well utilised. I am very grateful for the provisions made to keep everyone safe and facilitate visiting of our loved ones in such challenging times and feel I am always very welcome. There is a good and varied programme of weekly activities, with organised outings once again. I am kept well informed of any concerns with my mum’s health, in addition to receiving regular monthly updates and at all levels the staff are always friendly and helpful, ensuring residents' needs are met, their well-being and safety being paramount, for which I am both very grateful and appreciative.

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Review from Andrew M (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to move mum from her own home as her dementia got progressively worse but the management and staff at Wickmeads made the transition the best it could be. The location and environment for Wickmeads is great, the place is clean and well looked after. Mum is always well dressed
and it is clear the staff do take pride in looking after their residents. I would highly recommend Wickmeads.

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Review from Sheena P (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has received the highest standard of care in the difficult period of readjustment to her new surroundings and dealing with her dementia. This is also true for us, the family. Everyone has been amazing, kind and understanding. In the last few weeks, we have seen such an improvement in Mum as she
benefits from the social activities and events. This is exactly what we had hoped for. Mum is well cared for, tidy, clean and loves the food. She enjoys having her hair done and supervising the gardeners! I can't recommend this home strongly enough. Well done to them all.

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Review from Nicola C (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Wickmeads straight from hospital and just before the first COVID lockdown. We have been so grateful that she has been at Wickmeads during this time and are very happy with the care she has received. The team at Wickmeads have done a great job of putting in place a system which has meant
I have still been able to see mum regularly and whenever I do she is happy, cared for and well-fed. Can't really ask for more than that.

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Review from Jane B (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum (81) who has mild dementia went into Wickmeads in April when Dad fell ill and was no longer able to care for her. From the start, all the staff made every effort to reassure her and us, that she would be happy and safe in their care. She settled in quickly with help from the staff and soon made
friends and joined in the activity programme. When I visited her I was pleased to see that she looked happier and healthier than she had for several months. I always felt that the staff were fond of my Mum and cared very much for her wellbeing, and when she moved to a different care home to be nearer my Dad, it was a bit of a wrench for both of us! I would definitely recommend Wickmeads to others.

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Review from S L (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our second stay and we were made to feel so very welcome. The staff are absolutely lovely. As a visitor, I was always made to feel welcome and full safety was always observed.

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Review from Fiona F (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Wickmeads. My mother transferred from another care home and my dad went in for respite. My mother died shortly afterwards and my dad was looked after with high quality care. The care home is extremely well manned and employs excellent team of carers. I can definitely say this is
a lovely care home and all the staff are dedicated to their work. The manager couldn’t of been more helpful. Thank you.

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Review from Gemma M (Wife of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with how the staff have helped my husband to settle into Wickmeads. They have dealt very professionally with him even when his behaviour, due to the dementia has been challenging. The staff care about the residents and their communication with family is good. Highly recommend.

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Review from Justin Y (Son of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Mum today to celebrate her 89th birthday. I met several of your colleagues who helped supervise and organise the visit. They were so nice, helpful but also professional and I would like you to pass my thanks to them, please. I was very impressed but also touched by their input. Mum looked
great, clean, well dressed and actually better than I had hoped and I think she enjoyed every minute of the morning. I know older people can be difficult but I am grateful for the patience you all show.

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Review from N M (Stepson of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This last year has been very difficult for anyone with a relative in a care home. When you live 200+ miles from the care home, as I do from Wickmeads, keeping in touch is even more challenging. Since my last visit to Wickmeads in March 2020, I have been very grateful for the contact and understanding
shown by the employee team at Wickmeads. Wickmead's Activities Lead has been a particular star, patiently and professionally facilitating a 30 minute Facetime chat for us every week. I feel I have always been able to have an open and honest discussion with the Home Manager, any time I wanted more or more detailed information about my stepmother's health and well-being. And every week, I have been able to see how well-cared for my stepmother has been. All of this has given me clarity and reassurance when I cannot visit.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Wickmeads is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Wickmeads is calculated as follows: ( (180 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 220 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wickmeads is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tracey

Tracey Walker

Job Title: Home Manager

I’ve worked in the care sector for 30 years in total and not a day goes by that I do not love my job and the people I look after. Seeing a smile and achieving the best outcome for them is what makes my job so rewarding. I’m also very proud of the staff at Wickmeads, who are dedicated, caring and always go the extra mile.


The views and opinions of residents are very important to me, and I like to involve them in decisions governing what is essentially their home.