Wickmeads

Wickmeads Road, Tuckton, Bournemouth BH6 4LG
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9.8 63 Reviews
  • Wickmeads, Bournemouth
Wickmeads is a charming, purpose-built residential and dementia care home, located close to the picturesque River Stour in Tuckton, Southbourne.

The home offers a pleasant and peaceful setting, a warm welcome and a home-from-home atmosphere. Residents can feel at home and enjoy their surroundings with relatives and friends, whilst safe in the knowledge that they are being cared for.

Wickmeads has well-appointed bedrooms, all with their own ensuite facilities. There are plenty of communal areas, including light and spacious lounges, dining rooms, activity areas, quiet lounges, a hairdressing salon and a café, where residents can socialise or relax as they wish.

Care services at Wickmeads are tailored for the individual, where an experienced, well-trained team has a deep understanding and empathy for residents. Professional services available include GPs, specialist nurse advisors, dentists, opticians, chiropodists and occupational therapists.

Residents can enjoy a wide variety of organised entertainment which includes coffee mornings, minibus trips and a full range of activity sessions.

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Care Provided by Wickmeads

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Tracey Walker (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wickmeads

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Wickmeads to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wickmeads Reviews (63)

Total of 63, showing 41-60
9.8

Wickmeads has a Review Score of 9.8 (9.768) out of 10, based on 19 reviews in the last 2 years. Over all time Wickmeads has 63 reviews.

Overall Experience

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Date Published

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Review from Victoria P (Stepdaughter of Resident) published on 3 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As a family, we were happy with the care provided to our stepmother. However, when it came to my stepmother's transfer to another home the service provided fell short of expectations. They agreed on the method of transfer and then the following morning backtracked on this, no communication of this to
stepmother's wife and caused a lot of stress and upset to us as a family on what should have been a stressful and upset free experience.

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Review from Jane F (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I offer our heartfelt thanks and appreciation to the whole team at Wickmeads. During such a challenging and difficult last six months for all, they continued to deliver outstanding care and comfort and included those little personal touches and activities that gave my mum a happy and fulfilled
life. When visits were not possible, there was always excellent communication and sharing delivered in an appropriate way and always sharing of little insights of Mum's life at Wickmeads. A lovely, caring home and dedicated staff team. If you are considering a new home for a loved one, look no further.

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Review from Vicky L (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was looked after by the staff at Wickmeads for the last few months of his life. During a really challenging time, I was reassured that my Dad was receiving excellent care. My mum also had to stay here for a few weeks and again she was really well looked after. I would most certainly recommend
this care home, which I feel is extremely well run and employs an amazing team of carers. I can’t thank the team here enough for taking care of my beloved Dad when it became impossible to care for him at home. Thank you.

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Review from David L (Nephew of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle spent most of 2020 living at Wickmeads. They were both 96-years-old and had been reluctant to leave their flat and move into a care home, but when their needs became too much for their carer, they could no longer manage to live independently, and they moved to Wickmeads where they
were both extremely well looked after for the rest of their lives.
The manager and her staff are all excellent. The rooms and communal areas are very attractive in what is a modern recently built home.
It is situated in a beautiful location near to the river, which is a lovely place to walk or sit on a nice day.
I am very happy to recommend Wickmeads to anyone looking for a care home for themselves or a family member in the surrounding area.

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Review from G J (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Wickmeads for 4 and a half years. They were very caring and I was always glad to know they looked after him so well. He always seemed very happy and they did an amazing job during the Covid epidemic.

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Review from P K (Husband of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 2nd home my wife has lived in and Wickmeads is the best of the two. Management are efficient, reception staff are charming and all the carers I have dealt with have been very caring. Their expertise during lockdown has been exceptional. All in all an excellent home. Lovely atmosphere throughout.

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Review from Lesley J (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Wickmeads in June after suffering multiple falls and breaking her wrist. The manager could not have been more helpful, putting my mind at rest about the care they could offer Mum. During her time there, Mum was made very welcome and soon settled down and made friends. The care staff
were kind and looked after her well, she especially liked the activities which she was encouraged to join in with. Covid has made this time difficult for all of us but the home was able to organise garden visits which we enjoyed most days. My thanks to all the staff for making Mum's time with you so happy.

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Review from Bob G (Son of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have been living at Wickmeads for 3 1/2 years now .. dad passed away last week but he needed company and he got it in droves from a great bunch of staff who took him to their hearts. He was safe, warm, well-fed and had excellent one to one care from his key worker. Wickmeads have given
me peace of mind for mum and dad’s final years.
Too many staff to mention but well done all.. and great premises too.. not every home has this high quality of personal amenities and furnishings.

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Review from Hazel B (Wife of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Wickmeads for six months until his recent death.
I was delighted with the care he received and the welcome extended to family and friends during visits.
From the administration staff to the carers, cleaners and to the organisers of the daily activities, everyone worked
to create a warm and happy home.
During the Covid19 outbreak, the staff went the extra mile to reassure residents and arrange window visits for me.
Thank you to everyone for all the love and care, providing an environment in which my husband felt so calm, secure and happy.

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Review from Janis A (Daughter of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the team at Wickmeads enough. Mum joined their community a few weeks ago. From the outset, mum and all the family were made to feel so welcome. The manager and her team have made a difficult time so much easier - nothing is too much trouble. Even in these difficult times, I have regular
updates and know that even though I cannot visit, mum is being so well cared for. Thank you all so much.

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Review from Wendy K (Friend of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend was admitted to the home earlier this year. The staff have been absolutely wonderful. Their kindness and understanding of my friend's needs is exceptional. They are always so willing to help with any concerns and it is so lovely always to see a smiling face to greet you as you arrive.
Sadly my friend can be extremely difficult but their patience helping her to calm down and smile again is so reassuring. The home is so clean and comfortable and everything possible is done to help their residents. I know that if the time comes for me to require this type of care, I would happily go to Wickmeads.

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Review from Chris T (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the way that the team at Wickmeads have looked after my father for the years; he has been treated very well and with respect.
I would recommend this home to anyone interested.

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Review from Sheena H (Respite Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care was perfect kindness from all staff and compassion to me. One cannot ask for any more. Thank you.

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Review from Evelyn (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at the home is fantastic and caring. Thank you.

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Review from Victoria L (Daughter of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Wickmeads in a bit of a panic when my mums carer had to go into hospital. The manager was so kind and helpful and immediately assessed, accommodated and settled mum. The home is fresh, modern and spotless whilst also being warm, caring and a really safe place to leave mum. The staff have been
really attentive to mums personal needs and eager to ensure residents happiness and welfare. On further research around the area and in the couple of weeks mum has been with them, I would consider Wickmeads among the best.

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Review from Steven R (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wickmeads responded to an urgent need for my mother when we really needed help. The team at Wickmeads have provided excellent care since she moved in with some urgency following her rather uncontrolled discharge from Poole Hospital on Christmas Eve. We assessed several care home options in the area
and were impressed by the level of care being provided at Wickmeads in clean, smart and comfortable accommodation. After a month of being looked after Mum is settled and we are confident that she is safe and truly being looked after by a team of professional carers. We appreciate being able to speak to Mum and/or the carers on duty whenever we need to and being kept informed by them of any issues arising as soon as they happen.
We can't thank Care South and the Wickmeads team enough for their help.

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Review from Joan W (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both Mum and Dad seem happy and content at Wickmeads. It is exactly 2 years since my parents went into residential care, as both had dementia and were no longer able to stay in their own home. During that time I have visited regularly, and have been impressed with the kindness shown by the wonderful
care staff. The residents are treated with dignity at all times, and visitors are made to feel welcome. The home and gardens are maintained to a very high standard for everyone to enjoy, and the housekeeping team do a first-rate job. I feel confident that my parents are well looked after and that any issues that I have had concerning their care have been addressed promptly.

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Review from T R (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has lived in this care home for over a year now. The carers are lovely and do a great job. They are genuinely caring and often go the extra mile to make sure that my relative is happy, healthy and feeling secure. All staff are friendly and welcoming and are supportive of families. The manager
has an open door policy and there is always someone to talk to should the need arise.
My relative’s room has an en-suite and we have personalised the living space with their own belongings to make it feel more like home. There are daily activities that residents (and visitors) can enjoy and there are also trips out to places in the minibus. There is a lovely garden which residents are encouraged to use.

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Review from Jane T (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been at Wickmeads for just over 2 years. Dad became very poorly in October 2018 and sadly died in November. It is my first experience of the death of a loved one but I can only praise Wickmeads and their care staff from the managers to the day to day care team who had all got to know
and love dad.
Firstly and most importantly they showed dad dignity, respect, love and humour in his final day's so many people came in to wish dad well, talk kind words and say goodbye. As a family, we were exceptionally well treated as well. We were given meals and drinks a room to rest in at night and your staff showed unending supply of kind words, love and support through the most difficult and emotional time.
Thank you for helping us to help dad and our mum in his last few days.

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Review from Martin N (Grandson of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home my grandmother has been in and is by far the best such a friendly team of staff and can see they genuinely care about the residents there. Lots of activities throughout the week which is lovely to see, can see residents are doing different things during the week and keeping
their brains active. Really nice touch that every afternoon the residents get a hot drink and freshly made cake gives the home a nice social touch.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Wickmeads is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Wickmeads is calculated as follows: ( (180 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 220 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wickmeads is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tracey

Tracey Walker

Job Title: Home Manager

I’ve worked in the care sector for 30 years in total and not a day goes by that I do not love my job and the people I look after. Seeing a smile and achieving the best outcome for them is what makes my job so rewarding. I’m also very proud of the staff at Wickmeads, who are dedicated, caring and always go the extra mile.


The views and opinions of residents are very important to me, and I like to involve them in decisions governing what is essentially their home.