Review from Michelle H (Friend of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience

Such a lovely care home, all the staff have been very friendly and helpful on each visit. On my most recent visit, the chef agreed that I could have dinner with my friend in the celebration room, the food was lovely we both enjoyed it (compliments to the chef). I'm happy to see my friend is well cared

for here.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write your review of our care home and for your kind words. We are delighted that you have enjoyed visiting your friend and that you feel your friend is well cared for at The Hazelwell. We look forward to welcoming you to the home again and I will make sure the staff get to hear your comments.

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Review from David C (Brother-in-law of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

My wife and I were invited to join the residents of The Hazelwell Care Home in a Coronation celebration on the day after the event. We were warmly welcomed and invited to partake in an amazing spread of food and to have a drink. It was all excellent. For three hours we were entertained by a pianist

and then by a musician and singer, singing period-related songs for the gathering. There was a voluntary raffle and the prizes were flowers to grace any room. In all, we had a most enjoyable and memorable time.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write your review. I am delighted that you enjoyed your time with us at The Hazelwell and would like to extend an invitation to any future events at the home. We look forward to seeing you again soon!

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Review from Rex K (Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

Having been here 12 weeks, the first 3 as special care after several weeks in hospital after a fall. Having lived alone for 29 years since my wife died, I have decided to become a permanent resident here. I am now 94 (in June). The Hazelwell Care Home is a caring home, both for its residents and its

staff.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you so much for taking the time to review our care home. We are all delighted that you have decided to remain as a permanent resident with us and we know you will continue to play an important part in our vibrant community here at The Hazelwell. I will make sure the staff receive your kind words.

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Review from P L (Nephew of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming and helpful and lots of activities are provided. The coronation day party was one such example where everybody had great fun.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your kind comments. We pride ourselves on making sure The Hazelwell is a lively, enjoyable place for our residents to live and their loved ones to visit. We really enjoy welcoming the community into the home and special events give us the perfect opportunity to do so.

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Review from P L (Niece of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

The staff are welcoming and helpful.
The celebration room and lounge make special occasions feel as though you've been out somewhere and returned home.
Any chance of improving the mobile phone connection? (I release the ridge is the problem!).

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write your review, and we are delighted that you have enjoyed visiting your loved one here at The Hazelwell.
Mobile phone signal is an ongoing issue in this part of The Wirral, but we have a strong WIFI signal in the home that you are always welcome to sign into and use the "WIFI Calling" option that many smartphones have. I will make sure your comments about the staff are passed on to them.

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Review from C M (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

My parents recently moved into The Hazelwell Care Home and have settled in very well, thanks to the caring and professional staff. On Sunday we enjoyed a great family occasion in the celebration room. The meal was really lovely and the twelve of us were able to enjoy teas and coffee in the very comfortable

lounge afterwards. I would like to thank the manager, chef and all the staff who went out of their way to make this a really special day for our family. We all had a fantastic time.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review of The Hazelwell. I am pleased to hear that your parents have settled well into the home and that you were able to enjoy an event with them. We pride ourselves on making everyone feel welcome at The Hazelwell and I will make sure the staff at the home see your feedback.

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Review from Elizabeth L (Sister of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting my family for two months and felt warm and welcome from the very first visit. Today, twelve of us gathered for lunch in the celebration room for a diamond wedding anniversary for my sister-in-law's sister and her husband. After a celebratory prosecco in their room, we were escorted

to lunch by two staff - delicious tomato soup, roast beef and trimmings and an eton mess and coffee. Next, to the lounge for more coffee and a chat. We had a wonderful time and it enabled our resident relatives to enjoy a very special family occasion. I can't speak highly enough of all at The Hazelwell Care Home for their care and attention to residents and visitors.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review and I am pleased that we have been able to make you feel welcome and included in the community here at The Hazelwell. Our staff work hard to make sure everyone feels part of the family and that visitors to residents here are welcome and I will make sure they get this feedback.

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Review from David L (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

My mum and dad came to The Hazelwell originally for a period of respite. The manager and staff made them feel very at home. They picked my mum up in their minibus so she could visit her room beforehand and offered lunch. Nothing was too much trouble. They let our big friendly dog in the home to visit

them. After four weeks, they wanted to stay permanently - my mum said 'what is not to like here!'.
The staff are very well trained, courteous and kind. They have a good relationship with the local GP surgery.
Like many care homes, there was no double room available but they now have adjacent rooms which is working out fine.
The home has lots of activities and has allowed the family to have their own celebrations there, like wedding anniversaries and birthdays!
Thank you, everyone, I can't recommend the home enough.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write such a detailed review. Our staff will be delighted to receive your feedback and I will make sure this is passed on to them. We are really pleased that we have been able to make Mum and Dad feel at home and we hope that continues for many years to come.

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Review from G R (Granddaughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

I recently visited my grandma for the first time since she became a resident at The Hazelwell Care Home. I was overjoyed to see how happy and settled she was in the few short months she had been at the home.
The care and commitment from all of the team from nursing/care staff to admin staff is exceptional.

I will be looking forward to visiting again over the summer months.

Reply from Kelly Walker, Regional Director at The Hazelwell Care Home

Thank you so much for your review. So nice to hear how well your grandmother has settled in. The staff will welcome your kind words and we will ensure they receive this feedback you've kindly taken the time to give.

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Review from Annlouise H (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience

Such a lovely care home. Very clean, staff are professional, yet so friendly. My mum had a severe stroke in January 2022 and since coming to the home
she has come on leaps and bounds. It gives myself and the rest of our family peace of mind, to know she's happy and cared for. Thank you to the manager

and all staff.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your review and your kind words. We aim to provide high-quality care at The Hazelwell, to match our beautiful surroundings. It is vital to us that our resident's relatives and loved ones feel confident in the care that we give. It is really important to us that we give that peace of mind and I hope that continues to grow as your mum continues to make new memories at The Hazelwell.

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Review from T N (Nephew of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Our aunty was cared for at The Hazelwell Care Home in the last months of her life and we cannot thank the staff and management enough for the care and love they showed us all, not just our aunt.
We were made to feel as though we were part of the community rather than just visiting our relative.
The

home is gorgeous and feels more like a hotel than a care home. We can't recommend it enough.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your review and kind words. At The Hazelwell, we pride ourselves on creating a sense of community among our residents and their loved ones. Our care staff work very hard to make sure everyone feels part of that community and ensure that we meet everyone's needs. We are very fortunate to work in such beautiful surroundings, and I'm glad that you would recommend us to other people.

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Review from Sharon F (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience

My mum came to Hazelwell Care Home for nursing care. I am so incredibly grateful for the kindness that was shown both to my mum and also to myself and the whole family. She received wonderful compassionate nursing care. The home is like a beautiful hotel with many different sitting rooms and lovely

bedrooms, a lovely restaurant and daily activities. We had searched for a while and this exceeded expectations.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your review and your kind words. It was a pleasure to look after your mum and everyone involved in her care were proud to be able to provide the last part of her life, particularly that we were able to bring Mum and Dad back together at that time. Our residents' families are just as important to us as our residents and we aim to make sure we look after the whole family equally.

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Review from C G (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience

The staff at The Hazelwell Care Home cared for my father for the last three weeks of his life. His first week was difficult but then he got used to being there and the staff got used to him - there were quite a few agency staff. The nurses and carers were outstanding, ensuring he was comfortable and

given lots of support. The carers and well-being staff were also really supportive and kind to the family at this difficult time.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your review. The Hazelwell has amazing, kind and compassionate staff and I thank you for identifying the team are outstanding - we are very proud of them. We have also recruited more kind, caring and compassionate staff to join the team at the Hazelwell. I will pass your kind comments on to the team.

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Review from D G (Grandson of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

My Grandad has been in The Hazelwell Care Home now for a good few months. On his arrival, the management and care staff team were very friendly, and welcoming and went above and beyond to make sure my grandad felt safe and comfortable and that I and my family were reassured. The manager and care staff

team have been very consistent and knowledgeable about my grandad's health conditions and the care required to suit his specific needs. Communication with my family and other health professionals has been excellent. I have found the management very professional and approachable should I have any concerns I need to air. The whole staff team are very friendly and I can leave my grandad, knowing he will have had lots of activities to engage in, food that he has thoroughly enjoyed, a beautifully clean room and a lot of caring people around him. Thank you so much to all of you for all that you do! I will be forever grateful.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your review. I am so happy that you and the family are really happy with the care that Grandad receives, he is well thought of by all our care team. It has been an absolute pleasure to have supported you all. Here at the Hazelwell, we strive to provide excellent care and it's wonderful that you have acknowledged this. I will pass your kind comments on to the team.

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Review from Geoff T (Friend of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

I've been visiting my friend at The Hazelwell and have always found the staff and management to be very attentive. My friend is very happy at The Hazelwell. The home is like a hotel. Thank you for all you do.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your kind review of the Hazelwell. We pride ourselves on the service we provide. I am so glad your friend is very happy living at the Hazelwell. It is an absolute pleasure caring for him. I will pass your comments on to the team.

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Review from Christine S (Next of Kin) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

We are very unhappy with my friend's care. We still have no contract after seven months. She has not been out of bed for four weeks, initially because of a broken leg, but now because the hoist batteries are not recharging. The staff are leaving because they are unhappy with the management, as I am.

Requests to speak to the manager are almost always not followed through. Her nursing allowance has still not been processed after seven months.

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Review from James W (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

Mum joined The Hazelwell Care Home about 3 weeks ago and the experience has been amazing. The initial meetings and discussions were handled with professionalism and compassion, but above all with a caring, friendly approach. The Hazelwell Team welcomed us all as a family and the move into her new home

was seamless. We were encouraged by the thoroughness of the team, ensuring that her health needs were immediately met, the efficiency in transferring her registered doctor's surgery and that she had the smoothest transition to her new life as possible. She has quickly settled and has embraced all the facilities and activities provided by the home, including the on-site hair salon, nail bar and chiropodist! She regularly tells me how lovely all the staff are and that they are always kind, polite and happy to have fun too! For our family, we are delighted with the care and attention Mum receives and are grateful to everyone at her home. Thank you to the whole team for looking after our wonderful Mum.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your kind review of our amazing home, which we are all very proud of. It has been an absolute pleasure to welcome Mum and her family into the Hazelwell. I am so glad she's enjoying all the activities and facilities that we offer, it's lovely to see her improving day by day. I will pass your comments on to the team.

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Review from Karen M (Niece of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcoming. All the staff are very attentive and caring towards the residents and relatives. I would highly recommend.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your lovely review of our amazing home. We are all very proud of the service we provide to our residents and I am really pleased you have taken the time to write a review. I will pass your comments on to the team.

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Review from Christina B (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

I am very happy with the care given to my Mum at Hazelwell. She has been a resident for nearly a year. The staff are genuinely kind, caring and respectful towards the residents and myself. They respond to her changing needs appropriately and keep in touch with me. My mum seems happy to be there which

is a very important factor for me.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Thank you for taking the time to review our home. It is an absolute pleasure to care for Mum. I'm so glad that Mum is happy being at the Hazelwell, I know the team think the world of her, and I am so happy that you find the team to be informative and caring, I will pass your comments on to the team.

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Review from G B (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff were all very kind to my mum. She was well looked after, and her respite stay gave her the confidence to go back home. The home was very clean and secure. Although there was an outbreak of Covid during Mum's stay, I was still allowed in, which I really appreciated.

Reply from Philip Evans, Manager at The Hazelwell Care Home

It was an absolute pleasure caring for Mum whilst she was at the Hazelwell, we are so glad that she has regained her confidence to go back home again. We really appreciate your feedback. At the Hazelwell, we strive for excellent care and I'm so glad you found the team to be caring and that Mum was well cared for. I will pass your comments on to the team.

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The Hazelwell Care Home

Care Provided by The Hazelwell Care Home

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Funding & Fees Guide for The Hazelwell Care Home

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