Review from A H (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience

I am generally satisfied with the care afforded to my father. Such is made more difficult than usual because he does not wish to mix with others. The staff are informative and friendly. My father likes and gets along very well with his carers.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

We, at The Hazelwell, are so glad that you are satisfied with the care provided for father and you acknowledge the difficulties as Father chooses not to mix with others and does not wish to join in the varied activity programmes or some of the facilities we have on offer here at the Hazelwell. I am so pleased to hear that you find the team informative and friendly and that Father gets on well with his carers. I echo what the team say about Father and that it is an absolute pleasure to care for him. Many thanks for your review.

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Review from Lynda T (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

Thank you so much for the care and dignity you gave my mother in the last weeks of her life. It gave our family comfort to know she was cared for so well.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your kind words about the team at The Hazelwell Care Home. It's good to hear that during her final days, the team did their very best to care for your mother. Our deepest sympathies to you and all your family.

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Review from Desmond J (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

Like everyone else who is faced with the upset of placing a loved one in care,
I have to say the professionalism of everyone at Hazelwell made the process much more bearable. They look after my mum so well, and she has improved after suffering a stroke at the age of 90.
I am amazed at how well my

mum has adapted to her situation after being so independent, and I can only put this down to the wonderful staff who care for her so well.
I have given a review based on my experiences with the way my mum is treated there and what she has told me, so it's an excellent all-round from us.
Thank you so much.

Reply from sue alexander, manager at The Hazelwell Care Home

Thank you for your lovely review. We do appreciate this as staff have been working very hard during the pandemic. Your mum is well thought of by all staff, and it is great to see the improvement in her and her looking so well.

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Review from Ian B (Nephew of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience

My uncle was living here for just under four years before he passed away.

He could be awkward and uncooperative at times, but the staff accepted all of his eccentricities and handled him with kindness, care and respect to such a degree that he felt he was part of the family. I live in Kent and could

not get to see him that often, so was greatly relieved by the way he was looked after.

The home itself has excellent facilities, is so comfortable and accommodating that he felt as if he was in a hotel.

I would like to thank all the staff for the kindness and care they gave him in his later years and would highly recommend the home.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you so much for your lovely review of our home. Your uncle was a big part of the Hazelwell family, and we are proud to have made him feel that way. It has been a privilege to look after him and also to get to know your family during your visits. He and all your family will truly be missed. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.

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Review from Kim T (Niece of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

My uncle has been in the Hazelwell for almost 4-years. Sadly he very recently passed away.
As a relative living 5plus hours away from the home, I cannot express my gratitude to all the staff at the home, who naturally and willingly took on the role of extended family.
The staff at the home are incredibly

caring and thoughtful and always understood what my uncle really loved and needed, plus embraced his small eccentricities. This was a huge comfort.
They all even gave him the "guard of honour", when he finally left the home (he was a war hero) and chose fitting music. He would have been absolutely delighted as all his friends/Hazelwell family were there to say goodbye.
I would highly recommend the home. It's all about people at the end of the day, and I couldn't recommend them highly enough.

Reply from sue alexander, manager at The Hazelwell Care Home

Thank you for the lovely review. Your uncle was well thought of by us all here at The Hazelwell. We will all miss him. He was a gentleman and well-loved by us all.

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Review from David S (Nephew of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff and facilities. I was always confident my aunt was in the right place. Especially appreciated the warmth and kindness of the management and activities staff alongside that of the direct carers.

Reply from Sue Alexander, Manager at The Hazelwell Care Home

Thank you for your lovely comments. Our staff have been working extremely hard during the pandemic and your review is appreciated. Your Aunt was well thought of here at The Hazelwell.

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Review from A M (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

My father was fast-tracked, CHC funded, for end of life care. We rang Hazelwood on Monday and he was admitted Tuesday. He received excellent care and nothing was too much trouble. The staff are amazing and Dad said how grateful he was to be here. He was very happy here which made a very difficult time

a little easier for us as a family.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

We really appreciate the time you have taken to complete this lovely review at such a sad time for you and your whole family. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19. I will ensure all the team at The Hazelwell are aware of your positive feedback. Thank you.

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Review from J M (Wife of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

A high quality professional caring service has been provided by Hazelwell Care Home. My husband has received excellent palliative care, and my family are extremely grateful for the support and compassion from all the staff.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your kind words about the team at The Hazelwell. It's good to hear that during his final days, the team did their very best to care for both your husband, yourself and your family. Our deepest sympathies to you all.

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Review from D R (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

So far, my mum has been a resident for 9-months, with and without nursing. We have found the staff to be professional and caring. Through a very difficult time for the nation, Hazelwell has dealt with matters in the best way possible. They have supported my family whenever they could. As a family, we

are very pleased Mum is a resident at Hazelwell.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jacqueline H (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

My father has been a resident at the Hazelwell Care Home for about three years and what has been most reassuring for myself (daughter) and my husband is that he has remained psychologically positive during this time. The last thing anyone would want for a beloved parent is to believe that they feel

unhappy or neglected during their last precious years of life and so it has been a great comfort to us that my father remains content and hopes to be able to stay in the Hazelwell Home.
My father frequently cites the kindness and humorous good nature of the staff who care for him during their frequent visits into his room. He also appreciates, their willingness to let him assist with some poetry and musical activities in the home, something he values to enjoy a sense of purpose despite his great age.
Even with the huge challenge and mandatory social distancing for Covid-19, my father remains in good spirits and healthy, aware of the great effort all the staff are making to keep him safe.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

We really appreciate the time you have taken to complete this positive review. Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis while we work through COVID-19. We all enjoy your father's commitment to our activities programme and this all adds to the varied life at the Hazelwell.

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Review from J D (Daughter of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience

From the day my mother became a resident, I and my family have felt it to be her home. She had Alzheimer's but the staff always made her laugh and smile. They were our extended family. They also made sure my father was spoilt when we went too. Unfortunately, my mother passed on 8th April 20202 but again

they could not do enough, even with the current restrictions.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

The whole Hazelwell team wish to thank you for the privilege of looking after mum and also spoiling dad. They are both sadly missed. Thank you so much for your lovely comments and we will keep in touch.

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Review from Martin H (Respite Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience

I could not have been more pleasantly surprised with the standard of care I received and the quality of the facilities. The rooms were more than adequate even with my electric wheelchair. The food was of an exceptional standard throughout the whole week of my stay. The diligence of all the staff was

exceptional both those involved with my nursing needs and those running the establishment.

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Review from B D (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

Very good staff, warm, kind and caring. The office staff are very helpful, also the catering staff. A good place, full of kindness and respect for the residents.

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Review from D B (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Hazelwell for almost two years. She received excellent care and attention throughout, and especially in her last few days. All the staff, without exception, were wonderful. They became like her second family and she loved them, I also received great support from them. I will

be ever grateful that we chose Hazelwell for my mother. I would happily recommend the home to others - each resident is treated with dignity.

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Review from J M (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

I regularly visit my friend, a client of Hazelwell Care Home, who suffers from Motor Neurone Disease.
The care he receives is second to none and I am always welcomed by your very caring and pleasant staff.

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Review from Sue O (Niece of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident at Hazelwell for a few months now. He has settled in well and considers Hazelwell to be his home. The nurses, care staff, catering, laundry, activities, cleaning staff, continue to treat him with care, respect and dignity. His needs and choices are met, he is listened to

and included in his care decisions. As a family, we are supported and kept informed as to any changes in my uncle's health and his care. We appreciate all that everyone at Hazelwell does to ensure my uncle's care and happiness.

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Review from Robert C (Husband of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience

Very calm atmosphere. Room was a bit small for visitors but light and airy.

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Review from John O (Next of Kin) published on 26 March 2019
Submitted via Website • Report

Overall Experience

Speaking as someone who has assessed nursing homes and worked as a doctor for over 30 years, I feel compelled to send a note. The standard of this home is exceptionally high. For a start, I don't care how expensive a home looks, if there is an initial smell, beware. This place smells like a hotel which

reflects well not only on the cleaners and ancillary staff but also on the nurses as it shows their commitment to issues of incontinence. The facilities are fantastic reflecting a wish to mirror resident's needs rather than imposing some patriarchal attitude to what someone may feel they need. The staff all care and I was proud to see the standard of my nursing colleagues reflecting both their professionalism and also their compassion. The rest of the staff also uphold similar standards. Where else would a chef be so concerned over the nutritional needs of a resident that they offer to cook anything they want? Finally, the ultimate from a doctor. If I needed a home, this would be the one.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your lovely comments. The whole team are proud of what we achieve at The Hazelwell.

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Review from S H (Friend of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Really friendly care home. The staff can't do enough for you. The environment is very clean and tidy. Lovely atmosphere. Residents are very happy and well cared for. Visitors are welcomed any time. Staff, although busy, still have time for a chat with the residents.

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Review from L R (Sister of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Really pleasant, friendly home from home. Staff really go out of their way to please the residents and the visitors. We really enjoy visiting.

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The Hazelwell Care Home

Care Provided by The Hazelwell Care Home

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Funding & Fees Guide for The Hazelwell Care Home

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