The Hazelwell Care Home

Oldfield Road, Heswall, Wirral CH60 6SG

9.5 88 Reviews

Funding & Fees Guide for The Hazelwell Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £1,400 – £1,550
Self-Funded Nursing Care £1,500 – £1,550
RESPITE Self-Funded Residential Care £1,550 – £1,650
RESPITE Self-Funded Nursing Care £1,650 – £1,750

(these prices are only a guideline, please contact The Hazelwell Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from A J (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Hazelwell for approximately 18 months and has been well cared for during this time. All the staff treat the residents with care and attention and this was particularly evident to me during the final days of my mother's life. There was genuine emotion coupled with professionalism

during her final weeks and a real sense of teamwork.

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Review from C J (Daughter-in-law of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law lived here for 18 months and was cared for very well and encouraged to retain her independence. However, in her last week of life when we were constantly in the home, we realised quite how caring and professional all the staff are. They could not have been more kind and helpful, both

to her and to us. They all had her best wishes at heart and we came to see what a happy family atmosphere there is there.

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Review from H J (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 18 months and receives excellent care from all the staff. Unfortunately, she became terminally ill and passed away last week. During the vigil, the staff were excellent in their caring for my mother and emotional support for the family. My mother couldn't have had better

care. The staff were dedicated to their roles.

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Review from Lorna G (Friend of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience

Having visited my friends 97-year-old mother on at least five occasions at different times of the day, during her two-week stay, I am rather disappointed with the lack of attention to the individual buzzer service. Each time I visited the buzzers and phones went unanswered for very long periods. I phoned

myself on four occasions only to be cut off twice and unanswered twice having left it to ring for thirty-five times!! This is an expensive home who should be providing enough staff to respond to the residents who require attention. They do provide plenty of activities and the food standard seemed good but the individual attention, in my opinion, was poor in many ways. The staff did seem friendly. I went there one afternoon and no-one had been in to make her bed, another of her visitors did it for her, not acceptable. I have only given satisfactory in some cases as I can't give a definite, honest answer....little things being neglected, maybe because of the lack of staff on duty.

Reply from Kathryn McGuinness, Home Manager at The Hazelwell Care Home

I was not aware of these issues, so unfortunately not able to investigate them at the time. We have introduced a new cordless phone system so that the seniors and nurses have a phone on them at all times. This issue has also been raised with staff to make sure they are aware of the importance of answering calls. We do have enough staff, this is always a priority however, there are occasions when we are let down by last-minute sickness or the agencies not being able to cover. We also have times when one of our residents is unwell and their care is the priority. I am glad the activities and food where good this is important to us. As you can see from our reviews in general we get it right most of the time, and I am sorry on this occasion we did not meet expectations.

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Review from M W (Wife of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

The atmosphere is always friendly and the staff are friendly and welcoming.
The meals are varied and good and are served either in the room or in the dining room. Everyone seems prepared to go the extra mile to make it a home from home.

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Review from Tim D (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

Dad has been here for almost 2 years and he has been happy and comfortable here.

The staff are interested in him as a person, and as a result, he is not only cared for he has gained a whole new extended family.

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Review from Liz L (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum was admitted from hospital as a nursing resident following an infection that would not go away. She has been looked after with great sympathy and attention. The staff could not have been more caring or more helpful to her family. She has been made extremely comfortable and has wanted for nothing.

We are extremely grateful to The Hazelwell for all you have done.

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Review from Maureen E (Respite Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience

This is my first visit to a nursing home and it has made me feel so much better being looked after by your lovely and kind staff.

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Review from J C (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience

The staff, management and facilities are good. Management and staff are very approachable and the needs of the residents are very important to everyone.

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Review from J L (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Our mum has only been here a short while I cannot fault the kindness and care the staff have shown both to her and our family.
So happy we chose The Hazelwell for mum.

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Review from Susan C (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother came to The Hazelwell following a stay in hospital. She has received outstanding care where all needs are met with great care, kindness and compassion in comfortable and attractive surroundings. The staff are gentle and kind and all go the extra mile when needed. I am full of praise and would

not hesitate in recommending The Hazelwell for residential or nursing care.

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Review from Nick C (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

You could not wish for a more genuine, caring and befitting place for your loved ones.
My father was there for 3 months following a horrendous 3-month ordeal in hospital.
During his stay, he regained his thirst for life, made many friends and completely defied the hospital by making sound medical

progress.
We definitely intend to use Hazelwell for respite in the future.

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Review from E B (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

Having been failed with full-time care in the home, Hazelwell was our chosen place for a very vulnerable family friend.
The quality of service from all members from admin to carers and housekeeping is only a glimpse into this dedicated home for elderly people, wishing to be cared for with kindness

and dignity at all times.
The food and service of such are of the best quality.
Visitors are made welcome along with children and family pets. Activities and cinema room plus outings made this an amazing home to spend your twilight years.

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Review from C S (Friend of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience

The Hazelwell offers a home from home experience. The staff are professional, caring, respectful and provide the resident with a new family.
I couldn't ask for more for the care of my aunt.
The staff treat us as friends and allow us to behave as if it was my aunt's house. The dog and children are

allowed to visit and we can attend for lunches.
The place is truly remarkable and I hope that one day I will be in a position to stay myself for the next stage of my life.

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Review from John J (Son of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

Mum stayed here for nine days whilst my sister (Mum's main carer) had a holiday.
We were very happy with all aspects of care and help given to Mum. I'd have no hesitation in recommending the above care home.

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Review from John R (Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

Having fallen and cracked my spine and ribs, I was treated in the hospital and then transferred into first class care at Hazelwell for 4.5 weeks. My private bedroom with full services, TV, Radio and storage for personal goods and after several days Helped by kind and caring staff to explore and use

the facilities - library, cinema, tearooms, restaurant and sitting in the garden and my prepaid daily newspaper was delivered. The breakfast, lunch and dinner service was excellent as was the discreet personal health and hygiene services. My improved mobility was rewarded with local trips with staff, was my return home in the centre of Hazelwell.

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Review from W G (Respite Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience

2 weeks recuperation after 10 days hospital for bowel surgery. I have very much appreciated the quiet and the ability to sleep after the noise in hospital. The home is comfortable, well maintained and apart from over crowding in the dining room, particularly at lunch time, very satisfactory. The

plumbing is modern and rather confusing and should be explained to new residents.

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Review from C M (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

I've had major surgery and am in respite recovering well.

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Review from Julie P (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

Fabulous care and attention given to my 81 year old mum after a stay in hospital. The staff were very attentive and friendly and my mum loved staying there. The accommodation was excellent no complaints about anything.

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Review from Rose P (Wife of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband was admitted in December 2016 with terminal brain tumours, but only for two days respite. He deteriorated quickly and it was deemed in his best interest to remain until he passed away. The care my husband received involved administering medication, personal care, checking for complications,

changing as my husband's condition changed. The professional staff dealt with all the medical changes throughout, taking the stress away from the family. Throughout the twelve days, the staff treated my husband with the utmost care and respect. They dealt with all the intimacies, emotional and practical aspects of my husband's illness with great thoughtfulness and professionalism and I cannot recommend them enough.

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The Hazelwell Care Home

Care Provided by The Hazelwell Care Home

Good to Know

Funding & Fees Guide for The Hazelwell Care Home

Facilities