The Hazelwell Care Home

Oldfield Road, Heswall, Wirral CH60 6SG
Submit a Review
9.5 88 Reviews
  • The Hazelwell Care Home, Wirral
Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.

Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.

With an experienced care team in place, flexible care plans can be tailored to meet individual needs.

Show The Hazelwell Care Home on the Map

Care Provided by The Hazelwell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Simon Paul (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for The Hazelwell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,550
    • Self-Funded Nursing Care £1,500 – £1,550
    • RESPITE Self-Funded Residential Care £1,550 – £1,650
    • RESPITE Self-Funded Nursing Care £1,650 – £1,750
  • (these prices are only a guideline, please contact The Hazelwell Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hazelwell Care Home Reviews (88)

Total of 88, showing 81-88
9.5

The Hazelwell Care Home has a Review Score of 9.5 (9.548) out of 10, based on 29 reviews in the last 2 years. Over all time The Hazelwell Care Home has 88 reviews.

Overall Experience

  • 70
  • 14
  • 1
  • 0
  • 3

Date Published

88
11
15
29
59

Review from LP (Niece of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was moved to The Hazelwell Care Home for end of life care. I cannot praise the staff enough, they were all excellent from receptionists, managers, catering and nursing. The kindness and thoughtfulness with which she received was amazing. The high standard of care at a most difficult and demanding
stage was also extended to us, as her nearest relations, this was very much appreciated. My Aunt died peacefully on 2nd December. Thank you to all concerned with her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S Q (Son of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give The Hazelwell five stars on every count.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek D (Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fully enjoyed my stay whilst my left knee recovered from its OP. Now following a fall I am back in the Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K Z (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. Everyone has been excellent I will definitely want to come again. The staff are very polite and friendly. The food is excellent I have been very happy. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley S (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, everything I hoped from a care home and didn't think I would ever find. Staff went out of their way to make my mother's stay as pleasant as possible. The surroundings were wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam H (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service provided to be excellent. I found all the staff without exception to be polite, helpful and very supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at many homes when I was looking for a day care home for my mother and Hazelwell stood head and shoulders above the rest on all factors. I have had no reason to review my decision since she loves being here. The facilities and staff are fantastic. As a health professional of 40 years, this
is the best care home I have ever seen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie G (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptional- the location, the quality of the building and furnishings/decor (in bedrooms and public rooms) the facilities, the cleanliness, the food and most importantly the staff. Since his move from another care home,
my dad is so much happier. Dad needs a high level of care and support but absolutely nothing is too much trouble for any of the staff. Dad is treated with dignity and such kindness- he says he feels like he is being thoroughly spoilt each and every day! The staff work as a close knit team and nothing is too much trouble for any of them. They are obviously a happy team and this ethos pervades all aspects of The Hazelwell Care Home. I would recommend anyone looking for truly exceptional care for a loved one to visit The Hazelwell to see this very special place for themselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for The Hazelwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for The Hazelwell Care Home is calculated as follows: ( (246 Excellents x 5) + (61 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 341 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hazelwell Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 31 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Simon

Simon Paul

Job Title: Home Manager

Joined: 2022

Simon is the Home Manager at the Hazelwell Care Home and brings a wealth of experience having worked in healthcare for over twenty years having started as a Care Assistant in a nursing home. He then completed his nurse training and has worked across a variety of settings within the NHS for around 15 years; from surgical wards to intensive care, via theatre and then as a nurse specialist.


He then returned to care homes in 2019 and held roles of Deputy Manager and Home Manager before joining The Hazelwell. Simon is most passionate about delivering high-quality care whilst ensuring that the residents have an environment that is both homely and welcoming for their friends and families.


Theo

Theo Anum

Job Title: Clinical Lead

Joined: 2023

Theo is an enthusiastic and dedicated Acting Clinical Lead who has recently re-joined the team at The Hazelwell after a period of time working in a large care home in Liverpool.


Having started his nursing home career at The Hazelwell, Theo was keen to return to the home in a senior capacity and help shape the development of the home.


Kiya

Kiya Malcolm

Job Title: Home Aministrator

Joined: 2022

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.


She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.


No image found

Helen Barrington

Job Title: Home Trainer and Senior Care Assistant

Joined: 2017

Helen has been with The Hazelwell since 2017, Helen works as a Senior Care Assistant and the Home Trainer role. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team are trained and competent. Helen can be relied on to implement new training sessions and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relaxing.


No image found

Graham Clarke

Job Title: Maintenance Manager

Joined: 2016

Graham has been our maintenance manager since 2016, Graham is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above to make a difference to our residents’ homecoming on his days off and getting called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.


No image found

Marc Maksymiw

Job Title: Head Chef

Joined: 2022

I have been a chef for over 25 years, I started out as a trainee chef in a large hotel in the lake district working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral where I worked at the devon doorway for 6 years working my way up to head chef for the last 12 months.


In my spare time, I enjoy spending time with my wife and young daughter and I also enjoy fishing and walking!