Casterbridge Manor

Acreman Street, Cerne Abbas, Dorchester DT2 7AL
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9.4 20 Reviews
  • Casterbridge Manor, Dorchester
Casterbridge Manor is set in the picturesque village of Cerne Abbas near Dorchester. The home offers the highest standard in residential, nursing and specialist dementia care, in a warm, safe and friendly environment where residents can benefit from excellent care from qualified nurses and highly trained caregivers, whilst maintaining their independence.

The care is personalised to the needs of every individual, from nutritional home cooked meals using locally sourced fresh ingredients and homely comfortable bedrooms, to high-quality medical care and stimulating activities.

Casterbridge Manor offers a variety of facilities to stimulate memories and meet residents’ intellectual needs. These include: a cafe, pub, hairdressing salon, cinema room, activity rooms, library and a specially built ‘street scene’ which really does bring the outside in.

A dedicated activity coordinator works closely with the residents and the clinical team to offer a range of activities which are designed to stimulate body and mind, entertain and provide an opportunity to socialise. Local community links are maintained and regular events are hosted at the home. Residents are supported to attend local community clubs, socials and places of interest.

The landscaped gardens offer residents the opportunity to soak up the beauty and calm of the rolling hills surrounding them, while 3 courtyards offer further space to experience the outdoors from the safety of the private grounds.

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Care Provided by Casterbridge Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Chetan Borkhatria (Director)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Have a Car Park in the front and rear of the care home


Casterbridge Manor Reviews (20)

9.4

Casterbridge Manor has a Review Score of 9.4 (9.384) out of 10, based on 10 reviews in the last 2 years. Over all time Casterbridge Manor has 20 reviews.

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Review from M B (Wife of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu husband received full nursing care for 3 and a half years. His care was gentle, respectful and kind as he was dependant on others for all movement, feeding and personal hygiene. He had an active brain and was enabled to join in activities, where possible. At all times, our family were encouraged
to visit and welcomed with a smile from all staff members. I was fully informed of the details of his care, and felt free to discuss details of the care routine. I cannot thank them enough for all the kindness that I have been shown and the diligent and gentle care that my husband received.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your kind words and will pass onto to our staff team. We strive to ensure that we don't compromise on the delivery of care for your loved ones.


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Review from Sally M (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old father has received excellent palliative care from experience, caring medical staff and carers. No one could ask for more for their loved one. Always a warm welcome from the wide team and a crack cup of tea.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your kind words. This is a credit to the team for the hard work they carry out for the delivery of care to your loved ones.


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Review from J P (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, the care, the compassion - unconditional to my mum and to her family. Thank you from the bottom of my heart.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for the wonderful words. Team Casterbridge Manor are exceptional and strive to ensure there's no compromising on the delivery of care for your loved ones.


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Review from Hailey M (Granddaughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my nan for the first time on 23/11/2023 and upon arrival I was met with a warm friendly greeting. The home smelt beautiful and I was told it was hot spiced apple on sale for visitors, I brought a cup for myself and the lady on reception let me take one for my nan too, while I waited I read
the events boards. It all sounded fantastic, a real fun filled month of Christmas. The lady on reception then also helped me to her room and was happy to answer my questions. Whilst visiting with Nan she told me how happy she was and that she is well looked after, I could see this for myself as she looked really well. A carer came in and spoke with Nan about the tea time menu and asked her what she would like. I thought this was really nice and still gives Nan the independence of choice and the evening's tea sounded lovely too. I am so pleased with the care my nan is receiving at Casterbridge Manor. It's a huge comfort to me and my family to know she is in good hands. Thank you all.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review, I am glad you have the comfort that your loved one is in good hands.


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Review from L E (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been moved down to palliative care floor from nursing floor. He appears to have more attention and better care. Nurse in charge every Saturday will come and talk to myself and Mum and we are offered a drink every week. Regular calls made to me from the palliative care team every Wednesday,
as always asked for since Dad has been in. We are given updates without having to ask. So pleased Dad is being cared for on this floor now.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review. We are glad that you are happy with the care delivered to your dad. We try not to compromise on the delivery of care.


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Review from Alex G (Husband of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the first and following observations of the building and facilities to be modern and well-maintained with a lot of thought gone into the decor and equipment. The care staff from management to carers etc showed a very friendly and professional manner in all aspects. I was particularly impressed
with the handling and administering of drugs and medication.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review. We endeavour not to compromise on the delivery of care for your loved ones.


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Review from Benjamin B (Son of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the care and attention you gave my father in his time of need. His complex and changing needs were met with care and professionalism. I was always confident he was safe and looked after. Thank you for keeping me informed at those important times.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review. We endeavour to ensure we don't compromise on the delivery of care for your loved one.


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Review from Eric D (Son of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and care staff at Casterbridge Manor care home have been excellent. They have given our family the confidence in knowing our mother was in safe hands. The care and assistance provided by the staff has been invaluable to our Mother and family. Thank you.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review.
We aim to ensure that we don't compromise on the delivery of care needs for all loved ones.


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Review from J F (Wife of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite his very high care needs, carers have made a really good effort to understand and anticipate these needs, fully involving him and myself in any decisions regarding his care and well-being. I feel that he is safe at Casterbridge Manor Care Home and is treated with dignity and respect. Nursing
staff are efficient and kind, recognising his issues with cognition and severe incapacity physically.
Management are readily available and keen to ensure that any possible issues are anticipated/resolved. Appears to be a happy environment reflected in general atmosphere.

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Review from I S (Wife of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always greeted with smiles and professionalism when visiting. It is difficult as I am visiting someone with dementia but he is always happy and contented. Enjoys his food. Sometimes may need a shave/haircut but mainly is always clean and presentable.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for the review. We try and ensure all our residents' care needs are met and are happy living at Casterbridge Manor.


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Review from T W (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

At first, my loved one felt very happy in this home and her care appeared good. It was disappointing that an accident happened that should have been and could have been avoided. Too many new, young staff who were not adequately trained so sadly care started to drop and this had to be reported, most
were upheld. An illegal eviction followed due to issues being raised in a polite manner to home, no attempt to discuss and resolve issues, just go with 7 days then go. Illness followed which resulted in a hospital stay and tests etc and despite appearing concerned, an email was soon received stating loved one was not welcome back so loved one became homeless. As a direct result, an acute hospital bed is now being taken up by someone ready for discharge. My loved one is very distressed and unhappy desperate to leave the hospital. Thank you, Casterbridge Manor.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for the review. At Casterbridge Manor we strive to ensure we deliver the best possible care to all our residents. Unfortunately, we couldn't meet your loved one's care needs hence the notice served.


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Review from Paul B (Civil Partner of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care in Casterbridge Manor Care Home is excellent in my experience. My partner is looked after very well and he is very contented. I am very happy with the way in which the staff carry out their duties and am very satisfied overall.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you very much for your kind words. We strive to improve and your feedback is much appreciated.


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Review from S M (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely frail when she went into Casterbridge after being in the hospital. She was treated with great dignity and kindness by all the staff. The home is well managed, clean and adheres to good hygiene standards. The local area is lovely, and there's a garden that residents can spend
time in, although unfortunately, Mum wasn't well enough to do that. The kindness and support Mum and our family got during her final days is something that will stay with me forever; I cannot express how much that meant to us. Mum had been in a lot of pain before going into Casterbridge, but the medical attention was very good, and her pain was controlled, including at the end. When we clap for carers now; I always think of the staff at this home.

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Review from Pamela F (Wife of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff give 110%. Nothing is too much trouble.
Lost my husband on the 10/08/2019 at the care home, everyone very helpful and comforting. Well done Casterbridge Manor.

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Review from Anne J (Daughter of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who was over 100 years old was looked after here for nearly four weeks initially needing just residential care, but soon nursing care until he passed. Almost as soon as he arrived, he became more relaxed due to the care and attention and as the burden of his care was lifted from his 93-year-old
wife. The staff in both the residential and nursing sections were amazing, friendly efficient and very caring both for my father and myself and my mother when we visited. Towards the end, we were there every day and often overnight and the care and support for us all during this difficult stage was outstanding. Both my mother and I could not have wished for a better place for my father’s final days.

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Review from Alec B (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Able to talk to staff - to attempt to resolve issues.
Facilities effective for my mother's care.

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Review from Moira M (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care at Casterbridge Manor since June. The care is amazing and I cannot express how caring all the staff are.

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Review from P B (Wife of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has severe Alzheimers and when he arrived at Casterbridge Manor in January 2016 he had a nasty urinary tract infection. He was treated with gentle care and dignity and his physical state improved daily. Unfortunately, his Alzheimers will not improve but his needs carefully met and he responds
to the cheerful affection of his carers. The home is welcoming and attractive.

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Review from Veronica A (Daughter of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor is a beautiful place, providing a lovely secure garden and many outings and things to do. If anything happens to my mother, either minor or major, notification is always given. Dignity to the residents is always held and care and support given. I always feel she is in golden hands!

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Review from Sheila (Friend of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident in her and he is content and happy, he says it feels like home, which is a great relief to me as I can now go away and not worry about him.

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Current Review Score: 9.4 (9.384)

Overview of Review Score

The Review Score of 9.4 (9.384) out of 10 for Casterbridge Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Casterbridge Manor is calculated as follows: ( (76 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 116 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.781 Points relating to the number of positive Reviews for Casterbridge Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Casterbridge Manor

What types of Care is Casterbridge Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Casterbridge Manor provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Casterbridge Manor have?

There are 58 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Casterbridge Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Casterbridge Manor to the centre of Dorchester?

7.1 mile(s) as the crow flies, distance by road may be significantly further.