Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
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9.7 66 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.

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Care Provided by Westerfield House Care Ltd

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Westerfield House Care Ltd
  • Person in charge
  • Louise Coote (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Westerfield House Care Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,550
  • (these prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is supported within & outside of the home.


  • Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.


Westerfield House Care Ltd Reviews (66)

Total of 66, showing 1-20
9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years. Over all time Westerfield House Care Ltd has 66 reviews.

Overall Experience

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Review from Michele H (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm, welcoming, and clean. The staff are very friendly and helpful with any questions I ask in relation to my Mother.

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Review from J A (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The senior managers are friendly and knowledgeable. There are enough carers for the work involved. They are conscientious and patient. Each resident has a care plan, overseen by a key carer, care plans are reviewed regularly, relatives consulted and any concerns raised are acted on. Cleanliness of rooms
and laundry is very good. The food is good and care is taken over dietary needs. The activities leader has organised a range of activities to appeal to all tastes eg: quizzes, bingo, cooking and flower arranging. Musical entertainers and a petting dog visit regularly. District nurses visit daily to provide care e.g: insulin injections for diabetes, end of life care is provided by district nurses, the carers and the hospice at home services, directed by a doctor.

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Review from W B (Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent, keep up the good work.

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Review from Tim F (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Westerfield House for coming up to two years now. The staff are kind, caring and always keen to help. I often visit unannounced. Mum is always well-presented and as happy as she could be. I could not wish for more.

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Review from Jane F (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living at Westerfield House for three years now and is very happy and cannot praise the staff highly enough. They are all so helpful and friendly and nothing is too much trouble. If we have any queries or would like something done with regards to Mum's care it is always sorted quickly
and with kindness. The catering staff are a great team and always deliver tasty and nutritious meals. All in all we are very happy with all aspects of Westerfield House.

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Review from Jacqu M (Guardian of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I am extremely happy with the care, support, and compassion that takes place at Westerfield House. It is evident in everything they do. They are understanding to both their resident and to myself as Power of Attorney and friend. I would not want my friend anywhere else, they
take great care with residents' health and well-being including dietary requirements. There is a variety of food to meet all tastes. Their care planning is proactive with a commitment to getting to know their residents. They are patient and have made my friend so comfortable. Thank you My mother-in-law was also in Westerfield House for end of life which was excellent we were so grateful. Thank you Westerfield House

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Review from Ian B (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Westerfield Care Home for over a year due to her Alzheimer's. Initially, it was hard for my dad to adjust, but the staff have been incredibly supportive, working with him, my brother, and sister to address any concerns and ensure we feel heard. My sister and I have met with the team
to discuss her care, appreciating their understanding that each family's needs are unique. Their insights have given us a balanced perspective. We hold meetings to review her care plan, and the staff allow an outside stylist to braid her hair, respecting her specific needs. While no care environment is perfect, we're especially grateful that my dad-who had preconceived ideas about her care-has found comfort in the staff's open-door policy. As a Black family, it's reassuring to see the staff's openness, which helps dispel common concerns in our community. Thank you to the team at Westerfield for making this journey easier for us all.

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Review from Dave M (Husband of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindly staff at Westerfield House take excellent care of dear my wife, her every need is catered for 24/7. I cannot thank them enough for their care and kindness, and the peace of mind I have knowing that she is in safe hands.

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Review from Shaun H (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Westerfield House since April 2022 and I can definitely say she has improved so much since she has been in there especially with her eating and walking. The home is very well managed and I am always kept informed if she is poorly, also all the staff are very caring and
have time for the residents. She is very happy there.

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Review from Julie L (Daughter of Resident) published on 21 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father joined Westerfield House in late November 2023.
I can not praise the staff enough. They are treated with dignity and respect at all times and are extremely well cared for. They had not been in the best health for a while and were worried about going into a care home. When I visited
the other day I was amazed at the difference in them. They had so much colour in their faces, rather than looking grey, it looked like they had a sun tan and had been on a holiday. They are now eating and drinking a lot better and the main thing is they feel safe. They have nothing but praise for the team at Westerfield House. Thank you so much, team Westerfield. You are amazing

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Review from Glenna B (Daughter of Resident) published on 21 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was discharged from the hospital and was transferred to Westerfield House Residential Care Home.
We the family discovered that Westerfield Residential Care Home is one of the most secure, nurturing, hardworking wonderful staff who put their hearts and love into nursing care.
Am so blessed
that my mother is a resident at Westerfield Residential Care Home. Even though Mum is no longer at home she is at her new home with the abundance of love, warmth and efficient nursing care.

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Review from Karen L (Daughter of Resident) published on 21 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful Mum and Dad went about their lives, enjoying their tranquil environment so many miles from their children. We visited when we could, checking they were safe and well. Then the time came when they required help and support, with fears of leaving their safe, happy home. My dad frequently
expressed fears of having to go into a care environment. That was until they moved into Westerfield House Care Home. A few months passed I visited them recently and cannot express the joy in their transformation. They are glowing with wellness. My parents expressed how happy and safe they feel and the team are outstanding, nothing is too much trouble. I truly want to thank Westerfield Care Home for making my parents look forward to each and every day together and certainly quashing their fears of a care environment. My dad's words were, 'we love it here and this is now our forever home'. Thank you all staff at Westerfield Care Home.

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Review from Gill R (Wife of Resident) published on 25 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Westerfield from 2022-2023, he received excellent care throughout this time. Kindness and thoughtfulness was at the centre of our experience. It really became a 'home' to us both and an 'extended family'. The final end-of-life care was a comfort to him and to me. I thank
sincerely all members of staff for this and remember you all with the warmest of regards.

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Review from Linda M (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Westerfield House in October 2019 with some trepidation about living in a care home. However, I am pleased to say that due to the kindness shown by the Westerfield team, my mother enjoyed her new abode until she sadly passed in December 2022. In those three-plus years, my mother's
care was excellent. The team were always helpful and kept me well informed as to how she was, even more so during lockdown. The attention, love and care she received during her last days was second to none and I am also extremely grateful to the team for the support and compassion shown to me in dealing with her loss. Friends who visited my mother thought that Westerfield House was lovely. It is fortunate that there are care homes like this which are well kept and clean with good, attentive staff and a good variety of food. Visitors always receive a very warm welcome.

Reply from Louise Coote, Manager at Westerfield House Care Ltd

Thankyou Linda for your kind words. It has been our pleasure to care for your mother over the past years.


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Review from J R (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for nearly one year. She has been cared for with kindness and compassion, nothing is too much trouble. The staff are always friendly and happy to include the family in all aspects of Mum's care. The food is good and varied, especially the full English breakfast, a
daily treat.
I would not hesitate in recommending Westerfield House to friends and family.

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Review from Claire B (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home - mum arrived just days before Christmas but was treated like she had been there forever. With personalised care, friendly staff, all Mum's needs are being met. Couldn't ask for more. It's a wonderful home.

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Review from Doug W (Nephew of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Westerfield House since March 2022. I was initially concerned about her going into care but have been completely won over by the brilliant and compassionate staff, amazing and safe environment, and outstanding ethos and service from everyone at Westerfield House. For anyone like
me who has heard only horror stories about care homes the experience of reality with Westerfield House staff, facilities, amenities, professionalism etc. could not be more reassuring, and my aunt absolutely loves it there and couldn't conceive of being anywhere else now. The rooms are well cared for, and feel like the resident's home, not some institution. I haven't eaten there, of course, but my aunt adores the food and the menu seems well thought out and moderated to high nutritional standards. The staff are wonderful. All of them. Auntie has just celebrated her first Christmas there and continues to thoroughly enjoy her new home and friends (guests and staff).

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Review from Maureen M (Power of Attorney of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident to which this review relates has been living in Westerfield House Care Home for approximately three and a half years. Since moving in she has always found the staff to be very caring and helpful to her and is very grateful to them for the way they look after her. The Care Home is very
clean and well maintained and is very ably managed by the Manager and her Staff who are always readily available should the Resident or their next of kin need to discuss anything with them at all.

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Review from B E (Respite Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerfield House was a wonderful place to stay. The care staff and management were very helpful, polite and friendly when I stayed there for respite care. The housekeeping staff kept my room clean and tidy.

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Review from S F (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After careful consideration, we had to make the difficult decision to place Dad in full-time care. Lots of research later lead us to Westerfield House. The staff are friendly and sympathetic to the needs of the whole family and professional.
Dad spent his final days here and the care he received was
so kind I knew we made the right decision sending him here and I would recommend to anyone to do the same should the need arise. The care is personal to the individual - days and trips out to suit every interest, the food was of a very high standard and the rooms airy and clean, but it is the staff and their caring attitude which shines through the most.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Westerfield House Care Ltd is calculated as follows: ( (114 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Westerfield House Care Ltd

What types of Care is Westerfield House Care Ltd registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westerfield House Care Ltd provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westerfield House Care Ltd have?

There are 27 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Westerfield House Care Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westerfield House Care Ltd to the centre of Ipswich?

2.0 mile(s) as the crow flies, distance by road may be significantly further.