Review from Marie J (Sister of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

My younger sister had to go into respite care for a few months, whilst not ideal for her very young age we chose Westerfield House.
We cannot praise all of the staff highly enough but the carers were truly amazing in the way that they cared for my sister with such genuine care and compassion - we

are so very grateful to them and will never forget the time she spent there.
Being a nurse myself I have been in many homes and Westerfield House in my opinion is one of the top ones in Ipswich.

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Review from Anne C (Wife of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience

My husband is at Westerfield House and he has the best care he could possibly have.
The owner goes to see every resident and asks how they are and if there’s anything special they would like.
The staff and managers are all so caring and I am so grateful to them all for looking after my husband so

well.
He couldn’t be in a better place.

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Review from Keith N (Son of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience

My dad decided to move into the care home about 6 weeks ago. Despite his sadness on leaving his home, he was made very welcome and settled in very quickly. Unfortunately following a short spell in hospital, he was moved to end of life care. He was so pleased that Westerfield House took him back from

hospital for his final days. The level of care, love and compassion the staff showed to Dad, and to the visiting family was exemplary and provided much comfort to us all. We cannot praise the staff enough.

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Review from Preeti K (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Westerfield House Care Home has given my father the best care in the final years of his life. The care team are amazing and the owners take a very personal interest in the residents which is very rare. The home is always immaculate and the rooms make the residents feel like they’re “home from home”.

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Review from P P (Sister of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience

My sister had excellent care the whole time she was at Westerfield (approx 4 years). All the staff members I have met during that time have been lovely caring people and unfailingly cheerful. Full marks to the chef who according to my sister produced delicious and varied meals day after day. I would

recommend this care home to anyone.

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Review from Penny (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience

Westerfield House became my mother's home in September 2016. She came for respite, liked it and stayed. The Home has a friendly, joyful and warm atmosphere. The care is of an exceptionally high standard. The building as a whole is extremely clean, fresh-smelling, and the food is good. The owner lives

locally and is often about. He makes a point of getting to know the residents and their families. We are all special, he cares. All of the staff are friendly. For many, this is not just a job, for they care passionately about the Home and the residents. I have never ever felt guilty about my mother being in care for I know she is happy, well cared for, safe and well-fed. Westerfield House is a special place.

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Review from John N (Son of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience

My mother has been at the home for about three years, and has always been very happy and content. It's been very hard during these unpleasant times but everyone at the home has been very supportive in trying to keep the residents safe and in good spirits. They keep the relatives up to date on everything

that is going on.

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Review from Elizabeth B (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

Mum became a resident of Westerfield House Care in February 2020 and I have certainly had nothing to worry about. I am always kept informed of whatever action needs to be taken to keep her well. The staff are extremely caring and kind. It has been a difficult year for all concerned, but I have never

been in any doubt that the residents within the home have been well looked after, with rigorous procedures being put in place to keep them safe. It may not be to everyone's liking - it is difficult not being able to see one's relative - but if it keeps the residents and the staff caring for the residents, safe, then the procedures have to be adhered to. Activities are encouraged but if a resident does not wish to take part and would rather stay in their room, then this is fine, as is wishing to have meals in their own room rather than in the dining area. Nothing is too much trouble. It's good to know that mum is in a place where she is well looked after and treated with respect.

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Review from Tony A (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

My father was a resident for 4 years and always received good care. When my father arrived from hospital he was over his operation, however, he couldn't do much for himself. He improved within days and steadily got back to normal over the next 6 months. The staff are all friendly, not just the carers,

but the cooks and domestic staff too. There is a high standard of cleanliness. The food is varied and of excellent quality. The managers and owner are all very friendly and approachable, and genuinely care about the residents.

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Review from A N (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My mother has received the highest quality of care, warmth and kindness during her 4.5 years of residing at this excellent Home. From the warm welcome at reception, the very high standard of cleanliness achieved by diligent housekeepers, the delicious and nutritious menus carefully planned by able chefs

and well thought out activities and entertainment ... to the quality of well trained, approachable and thoughtful carers, astuteness and attention to detail of very accessible managers (who however busy, always make themselves available to family members) and the determination of the owner to own a residence which is truly special, this Home is a total gem. Heartfelt thanks to everyone at Westerfield House; I thoroughly recommend this fabulous residential home.

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Review from Quentin (Son of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience

Over the past year, Mum's care has been exemplary. At 94, she was unable to continue in her own home and the levels of support and care provided have been just right; increasing to match Mum’s needs as they have grown.
Her room is bright and welcoming. The staff are cheerful, obliging and highly skilled.

The management is friendly and efficient. Mum has made friends and particularly enjoys mealtimes, armchair movement sessions, choir and the monthly church service.
We visit the home several times a week, at random times and feel that we have a thorough overview of the standard of care.
We have been impressed by the level of medical care provided, with routine tasks such as medication, being efficiently carried out and they have referred queries to their GP and other agencies, keeping us fully updated but without having to be prompted by us.
This has been an excellent option for our mother’s needs and enabled us (as sons) to offer worry-free companionship and outings.

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Review from Maureen B (Wife of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

The friendliness and kindness from the directors down through all the staff at Westerfield House is incredible. My husband is well cared for and is very happy there. The meals are chosen from a menu and are very good. At mealtimes, there is plenty of staff on duty to help the residents to manage their

food.
The whole place is very well maintained and has a lovely atmosphere.

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Review from Barbara P (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

We found everyone from the manager to the cleaning staff friendly, professional and compassionate. The room was furnished nicely and we were given help moving mums belongings in and help when sadly we had to cleat the room. The buildings are lovely and very user-friendly. Unfortunately, my mum was not

in good enough health to fully appreciate what was on offer. I saw plenty of activities being carried out to help stimulate the mind and keep bodies active. St the end we were well supported and felt cared for.

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Review from L G (Relative of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience

Westerfield House provides very good care within a very comfortable well-equipped home which often resembles a hotel experience rather than a care home.
Our family have had experience of two other care homes and Westerfield House is very refreshing in its levels of care and comfort.
Staff are friendly

and attentive and special mention should be given to both the food and activity management which is exemplary.
The cleanliness and hygiene practices appear impeccable.
Some very talented care professionals are involved at Westerfield House and we are very grateful.

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Review from Beverley G (Daughter of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience

I cannot thank all the staff at the Westerfield House Care home enough for the help and kindness they have given to my dad and to our family to help dad adjust to a different way of life. Being once so independent and then having to adjust to ask for help has been hard for him. But with the patience

of everyone there, he is now settled and happy. I can now relax and be worry-free knowing that he is being looked after so well.

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Review from R C (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

My father was looked after very well until he unfortunately passed away in October. I could sleep at night knowing he was cared for.

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Review from Rod B (Son of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience

We cannot praise Westerfield House highly enough. The management, care & admin staff continually go out of their way to enhance the lives of residents.

Mum was quite ill when she went there for respite but within 2 weeks she felt secure enough to call it home. Sadly she was never able to fully enjoy

the fantastic range of facilities but we were constantly amazed by the ingenuity, effort & patience that everyone put into supporting & motivating her. There is no doubt whatsoever that this significantly improved the quality of her life in the 11 weeks she was there.

Furthermore, bearing in mind the horror stories you hear about Care Home fees, at a very stressful time of change in all our lives the home could not have been more accommodating & supportive. I really can’t stress this enough. At a time of great anxiety about Mum’s future & the funding of it, the management team were wonderful.

Westerfield House exceeded our wildest expectations in very way. It truly is a home that cares.

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Review from Paula S (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience

My mother was resident in Westerfield House for 4 months after she was no longer able to cope on her own. Before she went in she was very depressed, having just lost my Dad after 70 years of marriage. She had no interest in anything around her and kept saying that she just wanted to die.

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only a few days at the Home she had improved immensely. She began joining in activities and was happier than she had been for a couple of years. The staff are all excellent and they motivated her in a way that I never could. Her smile returned and she was more like the Mum that I remembered. She settled in and never once asked when she could go home.

Unfortunately, after only 4 months of their loving care, she died suddenly, but they had given her happiness and contentment and I, and all my family, are eternally grateful to everyone that looked after her for that.

I would recommend the Home to anyone. It would be hard to find a better one.

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Review from Joyce G (Wife of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

I was very impressed with the care given to my husband when he stayed at Westerfield House for two weeks respite. He was very happy and well looked after and enjoyed his stay. I would have no hesitation to use your services again and recommend you to anyone.

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Review from K B (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident in Westerfield House for a little over 2 months. During that time she was extremely well looked after. The overall standard of care was excellent. She was treated with great kindness and dignity at all times. The home was excellently managed. Liaison with the family was also

excellent. Staff were very friendly, quick to respond and supported both my mother and our family with great competence and kindness. The facilities were extremely clean. The food and activities were excellent.

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