Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
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9.7 66 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.

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Care Provided by Westerfield House Care Ltd

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Westerfield House Care Ltd
  • Person in charge
  • Louise Coote (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Westerfield House Care Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,550
  • (these prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is supported within & outside of the home.


  • Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.


Westerfield House Care Ltd Reviews (66)

Total of 66, showing 41-60
9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years. Over all time Westerfield House Care Ltd has 66 reviews.

Overall Experience

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Date Published

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Review from Janet M (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, compassion and dignity accorded to my mother by everyone at Westerfield House were outstanding. She was very happy in the 16 months she lived there. I wish she had been able to enjoy being there for longer. The support we, her family, received at her dying was enormous and we will be grateful
forever. We were not 'service users', we were part of a community, a family.

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Review from David B (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Westerfield House was exceptional. Mum was welcomed in and had a lovely, bright, modern room with en-suite facilities. She quickly made friends and enjoyed the many activities available. Nothing was too much trouble and the owner took a very personal interest in every resident.
Meals could be taken either in the pleasant dining room or in her room as her health dictated. Thank you all at Westerfield House for making mums time there such a 'Home from Home'.

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Review from Sarah P (Niece of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received exceptional care at Westerfield House, the staff are all wonderful and can’t do enough to make sure she is happy and has everything she needs. I would recommend this home without hesitation.

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Review from G C (Son-in-law of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has resided at Westerfield House for almost 2 years and was one of the first residents to move into this beautiful home. Throughout this entire period, we have had enormous peace of mind that great care, attention to detail, spotlessly clean rooms and extremely well-organised activities
are the norm. The high standard of care has never faltered and our gratitude to the owner and all staff is immense. Highly recommend.

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Review from K H (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerfield House is efficiently run but also has a very friendly, homely atmosphere, it's family orientated. The rooms are a very high standard, plenty of sitting rooms to choose from. A good variety of activities on offer, outings in the summer, visitors always made very welcome at any time. The staff
are very professional, helpful and friendly. The overall standard of everything at Westerfield House is very high.

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Review from C S (Son-in-law of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in Westerfield House Care Ltd for approximately 15 months. The care provided by both management and staff was extremely good, well above the normal standards. They were all treated as friends and family. The owner and his wife cannot be faulted. They are caring and supportive
in every way.

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Review from Angela S (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the care and consideration shown to my mother and our family during the end of life care for my mum. They looked after my sister and I so well, including beautiful rooms and all our meals for the 11 days we had to stay with our mum. Nothing was too much for them.


The

care is second to none. Mum was at Westerfield House for 15 months. Thanks to the owner and his wonderful staff I knew I could have a holiday and Mum was so well cared for.


Thank you.


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Review from E L (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely pleasant building in beautiful surroundings. Well managed and extremely kind staff. Food also very good. Rooms well furnished and all medical assistance provided.
My father lived in Westerfield House for the last years of his life and received all the care and emotional support he could
possibly have wanted.

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Review from Michael H (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and considerate and nothing is too much trouble. Response times to "buzzer" presses are very good. Everywhere is clean. Most importantly mum is very happy there and says it feels as though she is in a posh hotel.

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Review from Martyn B (Son of Resident) published on 4 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the entire service from start to finish. My father needed respite care quickly following treatment for cellulitus. We also needed the break as we were backwards and forwards to his flat day after day. A quick call and a visit he was completely taken care of for the duration of his
stay. Staff were friendly and helpful, he couldn't have wished for better care.

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Review from B P (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Westerfield House very poorly, having a lung infection. I cannot tell you what I felt like when I came home. The staff and the food are excellent. I cannot praise them enough. Thank you Westerfield House and your lovely staff.

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Review from Mary N (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just had two weeks respite care. Although reluctant to leave her home she had a positive experience. All the staff were so friendly and went out of their way to make her feel special and a welcomed patient in the most beautiful home from home. The activities were fun and adapted for each
patient's capabilities. The managements pre-admission check wish list adhered to the letter.

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Review from Ian V (Son of Resident) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received when he went in for rest bite care has been absolutely outstanding and our family is so happy with what the staff have done for my father.


The attention to him and their attitude towards has been superb and he has improved so much since he has been at the home.


Truthfully

our situation was one of despair and they have lifted our spirits immensely and we as a family cannot speak highly enough of them.

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Review from Jenny D (Daughter of Resident) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to decide it was time for my dad to move into a care home, however, my worries were quickly put at ease at Westerfield House Care Ltd by the warm and welcoming staff and management. The home is a beautiful environment and the care my dad has so far received is excellent.
All of the staff are friendly and polite, and we could not ask for a better place for my dad to be. The food is lovely and the chefs always go out of their way to meet my dad's needs. Highly recommended.

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Review from Dave V (Son of Resident) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly Father has vascular dementia and went into Westerfield House for respite whilst my sister visited us in Devon. Since arriving, Dad's mood has lifted and although he still has bad days, which is to be expected, my family have all noticed a difference in him. He is eating better and even shows
signs of his old self which we had thought lost forever. On a visit from Devon with my wife, it was lovely to see him smile and interact with residents and staff, something he had stopped doing at home. This is due to the staff at Westerfield House. They are all wonderful, welcoming, friendly and cannot do enough for both residents and visitors alike! The owner should feel very proud of a really homely,welcoming place and of his staff . The whole team whether a carer, activities person, receptionist, kitchen staff or cleaner, THANK YOU. We feel so confident that Dad is being looked after really well and can enjoy the best possible quality of life for as long as he can.

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Review from Peter P (Husband of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was kind and welcoming and us, and I enjoyed my lovely room and the sunlight and view. Our only complaint would be that sometimes I had to wait a long time for the bathroom help and bed but in view of the fact that the staff spend time helping and not hurrying the patients, it is unavoidable.
Perhaps more staff on duty at the busy times would help. We have no hesitation in recommending Westerfield House.

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Review from Jacqueline G (Wife of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for better care for my husband, the kindness and care the staff gave him. He didn't ask to come home at all. My admiration for the staff, cheerful, caring, as if it was their family. The home was immaculate, even though my husband was on respite the staff treated him with love,
respect and dignity, which is very important when you are a very vulnerable adult.

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Review from Bernard + Kathleen (Son of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed at the care home for 2 weeks respite. Upon initial meeting with care home owner, any doubts I had were soon gone. He and staff were very welcoming, friendly and polite ensuring all questions I had. First impressions of the care home make an impact the place was very clean and the food
menu excellent. Activities were also provided daily. Both my parents were well taken care of over their two-week stay, the home made a special cake to celebrate my parents 64th wedding anniversary which occurred during their stay.

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Review from A B (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerfield House is a very caring home, they go the extra mile to keep the residents happy and content. The staff are welcoming, friendly, helpful and caring and mum enjoyed her respite stay and has decided to stay here long term. The care home is spotless and mum is enjoying the delicious home cooked
food and attentive staff. I could not fault this wonderful care home with its kind and caring staff who are all doing a marvellous job.


Thank you to the Manager, Director and all the staff you are so amazing!!


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Review from Ellen Jean L (Resident) assisted by family/friend published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Westerfield House Care Ltd is calculated as follows: ( (114 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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