Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
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9.7 66 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.

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Care Provided by Westerfield House Care Ltd

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Westerfield House Care Ltd
  • Person in charge
  • Louise Coote (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Westerfield House Care Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,550
  • (these prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is supported within & outside of the home.


  • Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.


Westerfield House Care Ltd Reviews (66)

Total of 66, showing 61-66
9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years. Over all time Westerfield House Care Ltd has 66 reviews.

Overall Experience

  • 61
  • 4
  • 1
  • 0
  • 0

Date Published

66
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13
53

Review from Tom (Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and kindness from the staff and management. No complaints of any kind. Privacy always respected.

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Review from Georgia S (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfield House provided excellent standards for my mum. They went out of their way to make her comfortable and welcome. The staff were very caring and friendly and mum was sad to say goodbye to them. She did feel, especially in the activities, that the residents were sometimes spoken to in a childlike
fashion. The food was good generally and sometimes excellent but not always hot enough.

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Review from Ann (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Westerfield House care home only a few weeks before her death on 22nd June 2016, From the moment she arrived her needs were accurately assessed and monitored by the staff. She was kept clean and warm and the personal care was exceptional. The staff appeared well trained and appropriate,
making the family feel welcome at all times. The care manager informed us of her concerns and informed us when she felt medical care was required. We were always consulted. The facilities are exceptional but it was the great kindness that made us feel we had made the right decision.

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Review from Barrie B (Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an accident and hospital stay, with our own home flood damaged, we spent 9 weeks in this wonderful home. From the moment of arrival we were treated with much respect care and friendliness, we felt at home. Nothing was too much trouble and we were able to return home restored. Should either
of us even need permanent care we would not hesitate and come here it's really like a 5 star hotel. The furnishings everywhere are lovely and the staff just superb.

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Review from Lisa (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry with the manager, the whole encounter has been A1. The caring nature and thorougher service we received for my dad to have a weeks respite gave us confidence he was to be safe and happy. The care home was spotless, food delicious and you could not get more attentive staff.
The home was heads above any other we had previously seen and my dad will return again within months!! Thank you to the manager and all the staff you were amazing!!

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Review from Sue D (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Westerfield House. My 101 year old Mother has just enjoyed 1 weeks respite care. She is severely sight-impaired and very deaf but reasonably compos mentis for her age. All the Staff have been wonderful towards her, very friendly and nothing is too much trouble. As her
sole carer I have had a much needed rest from the responsibility worry free! I think she is looking forward to her next weeks "holiday" in a couple of months time!!

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Westerfield House Care Ltd is calculated as follows: ( (114 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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