Barchester The Fernes

6 Samuel Mortimer Close, Off Catisfield Lane, Fareham PO15 5NZ
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9.6 85 Reviews
  • Barchester The Fernes, Fareham
This purpose-built care home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. Their specialist activities team are dedicated to making residents' lives as enjoyable and funfilled as possible. The home makes the activity plans person-centred to each individual. Here at The Fernes, they like to enjoy quality time with their families and they spend a lot of time organising social events like Cheese and Wine evenings, Quiz nights, Discos, BBQs and plenty more.

There is also a fully-equipped minibus with wheelchair access which ensures that they are able to go out regularly on short trips to the beach, zoo, museums and other local places of interest.

The home provides first-class residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

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Care Provided by Barchester The Fernes

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Alina Danetiu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Barchester The Fernes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester The Fernes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit any time to the home


  • Parking

  • Parking area to the front of the home with direct access from Samuel Mortimer Close.


Barchester The Fernes Reviews (85)

Total of 85, showing 21-40
9.6

Barchester The Fernes has a Review Score of 9.6 (9.612) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester The Fernes has 85 reviews.

Overall Experience

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Review from S S (Daughter of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff - caring, thoughtful and kind towards the resident.
Friendly, helpful and good listeners towards resident's visitors.
Home - gives a warm welcome, feels happy and contented and a visit becomes an enjoyable experience and makes me feel calm and happy when I visit also.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your lovely review. We are so pleased that when you visit, you have a great experience.
We pride ourselves on supporting family and friends as well as our residents to ensure our home is a happy environment for all.


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Review from Roger C (Husband of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has suffered from Parkinson’s disease For the last 20-years. We have managed her care at home for all of that time, but unfortunately, it eventually became impossible for me to manage her care at home on my own, and we had to make the dreaded decision of going into care.
If we had known five
years ago how well cared she would have been at The Fernes, I’m sure we would have happily made the decision much earlier.
Neither of us regrets the decision; she has a lovely room, fantastic staff, five-star meals, and her health has improved dramatically during the two months that she has been here
I cannot speak highly enough of all of the staff, the management and the entertainment manager, all of whom have demonstrated an amazing duty of care.
We consider ourselves to be most fortunate to be part of the “Ferne's community”, and we would like to say a big thank you to all of those who have made this major transition a happy and positive experience.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

What a lovely review for us. Thank you so much for your kind words and acknowledgement of our friendly and caring environment. We have been overjoyed to welcome your loved one into the Fernes and are so pleased that you have felt we have extended to you and your family as well.


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Review from T G (Brother of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at The Fernes for 3 years. The staff have been welcoming. Always offering refreshments. 5 Star service and would recommend to all. My brother is well cared for.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your review, the team work very hard to ensure residents and families are cared for and have a great experience while they are here. We are so pleased you and your brother are happy.


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Review from C W (Stepdaughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fernes have been really supportive during a very difficult period. Always friendly and available when we have any queries and concerns. The Fernes is spotlessly clean and more like a hotel and great atmosphere. There are activities including therapy dogs so always something going on. Memory Lane
is well set up for Alzheimer's clients.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for taking the time to review The Fernes, we are so pleased we were able to support you during that difficult time and now. We pride ourselves on the great care and activities we provide and we are glad that our residents are getting benefit from this every day.


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Review from Julie-Ann U (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my last review dad is still really happy and content. In his own words, he said "It's good here and they are all so kind". He can't wait for summer to get out and about and enjoy the lovely garden and surroundings. Its been difficult times and all staff maintained high standards.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Supporting your Father here at The Fernes is a pleasure, we are so pleased that he is happy and we all hope to enjoy the Garden together again very soon.


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Review from E E (Resident) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be hard to find a fault. The care and friendliness are beyond belief. You have to experience it to believe it. You are here to be cared for! Nothing is too much bother you don't have to ask for anything because they have already got it covered.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your lovely review, it's a pleasure to look after you. Ensuring our residents have the best care and experience in our home is so important and we are so pleased that our dedicated team are providing you with great care.


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Review from L F (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fernes and all the staff have been very caring and kind to dad. He is well cared for and is very happy here. It is so nice to have peace of mind that when we can't be with him he is happy and well looked after.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

We are thrilled you and your father are having a positive experience with us, your feedback is very important to us here at The Fernes. Thank you for taking the time to share your kind words.


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Review from K M (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care was predominantly good, with some staff being excellent in the care, patience and understanding given. An initial incident when mum's walker fell on her leg when being moved to cause a deep gash still to heal properly after 3 months was careless and worrying. Mum regained significant weight, strength
and confidence in the care and has now returned home with dad.
The food is appalling, both parents have healthy appetites and given the cost of the home the quality is absolutely disgraceful. I welcome your response!

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your feedback. We are sorry you feel this way and want to assure you the safety and well-being of our residents, patients and staff remains our utmost priority. We are sorry to see The Fernes failed to meet your expectations with our food offering, and you feel the food provided wasn't suitable for your parents. Following discussions during your parents stay and your comment that mum regained significant weight and strength I am pleased we were able to support your original concerns. If you wish to contact us to discuss any of your concerns further please feel free to via email: feedback@barchester.com Kind Regards, The Fernes


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Review from J L (Niece of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled really well at The Fernes. This is her second care home and she was very unhappy at the first home. The Fernes is a lovely home with everything bright and cheerful - especially the staff. I would recommend The Fernes to everyone.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your lovely review. We are so pleased that your aunt has settled in the home and we are delighted that you would recommend us. We do have lovely surroundings for our residents and families to enjoy which also makes it a great place to work and look after loved ones.


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Review from E J (Respite Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fernes have supplied comfortable accommodation and a good standard of care. I have needed post-surgery care which has been dealt with as required and recovery has been helped.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you so much for your review, it was a pleasure to meet you and I am so glad we could support you with your recovery.


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Review from J K (Respite Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitted as an emergency following a fall. Very familiar with the home and staff who provide excellent care and understanding in spite of the many difficulties they have to cope with.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for taking the time to give us a fantastic review. We are so pleased that we could help you at short notice and hope you have had a lovely stay with us.


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Review from Jackie M (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome on my first visit. Settled in Dad who loves it here. Barchester The Fernes such a welcoming warm place. Staff are excellent.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for such a lovely review, we are so pleased your father is settling in well, and you feel welcome when you visit. We pride ourselves on the care we provide and it is always great to hear how families also enjoy the experience.


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Review from Gabrielle M (Wife of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident on Memory Lane. He has advanced Alzheimer's and with that comes advanced needs. He is still physically strong but has lost the ability to communicate verbally. The care teams have concentrated on getting to know and understand him and provide the most kind and attentive care
with patience and devotion. They are very professional and instil
trust for the family.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for taking the time to write a review. We pride ourselves on the Dementia care we provide here at The Fernes to support residents and familes to get the best experience. We are pleased that you and your husband are receiving the right care and support.


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Review from Sara W (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are really no words to describe just how wonderful The Fernes Care Home actually is. My Mother-in-law has been a resident of the Fernes for several weeks now in all that time she has been treated with the upmost respect and the kindest of care. The support from the team has been fantastic throughout
from the very beginning and nothing has ever seemed to much trouble. The atmosphere on each visit is incredible, from the moment you are greeted at reception until the moment you leave and it’s so lovely to see her smiling and joining in laughing and joking with the staff. The care my Mother receives has been second to none and the carers are always so full of life and have really taken their time to get to know her.
My family and I feel comfort in knowing my Mother-in-law is safe, content and happy.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you so much for your kind words, it is always great to hear from Families when they are happy and their loved one has settled into the home.
We pride ourselves on having a happy and lively environment for our residents and families, and it is really lovely to see families back in the home for visits.


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Review from Robert A (Grandson of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved out grandmother into The Fernes in March, we have made the right decision, as soon as we entered the home everyone was very welcoming. The care our grandmother has received has been exceptional. As a family, we are kept up to date with what's happening in the home. The entertainment is fabulous,
seems like there is never a dull moment. The food is good and lots of variety. We as a family feel like we have made the right decision and found her forever home.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for taking the time to leave such a lovely review, it is always nice to hear the staff have been welcoming and that your Grandmother enjoys the entertainment we provide. I am pleased staff keep you updated with how your Grandmother is doing, thank you for choosing us to look after her.


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Review from Christine B (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff and accommodation with excellent facilities. Mum was right at home straight away. A short period of illness was exceptionally well managed including rapid involvement of doctor and NHS facilities. The family kept very well informed and consulted for options and updates. Fully
recovered now. Mum and family very happy.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Many thanks for your lovely review, it is our pleasure to care for you mother.


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Review from Kate A (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fernes is the most wonderful care home. It has a wonderful atmosphere, safe, comfortable and warm. It's more like a lovely hotel! But most importantly, it's the people. The staff are so caring and loving and always have a smile to greet you. My mother is loved and cared for beautifully, it's such
a relief to know she is happy and safe.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Many thanks for your lovely review, we pride ourselves in our care and take pleasure in care caring for your loved ones


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Review from Sheila H (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be extremely impressed by the loyal and caring staff at The Fernes. My mum is in the best possible place and is thriving at The Fernes. We could not ask for more for mum as the team are so professional, kind, caring and ensure that all the residents are involved in the lovely activities
organised for them.
During the recent difficult times, the staff have made us feel as welcome as possible and ensured we have a safe and pleasant way of visiting our loved ones.
We appreciate everything The Fernes does to ensure our mum has the best quality of life and has the best care and support She needs.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Many thanks for your kind words, we appreciate your support.


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Review from B E (Sister of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lived at The Fernes for four and a half years and was always looked after as though she was one of their family. Sadly she died at the end of January. The staff had treated her extremely well and have always been caring to me and another sister. We would recommend The Fernes to anyone.

Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you so much for your lovely words, your sister will be missed and was a huge part of The Fernes family.


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Review from Annie B (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of this wonderful home for three years. Although dementia made it impossible for her to carry on living at home, she was able to make the decision that this was somewhere she wanted to live. On first appearances, it seemed far more like a hotel than a Care home. Beautiful furnishings,
modern and spacious rooms, comfortable lounges, an elegant dining room, and gardens with views across the countryside. Activities and entertainment were plentiful but not forced on anyone. As Mum settled into her new life and sadly dementia took hold, this was when the amazing staff really excelled. The quality of care was exceptional, with several staff exceeding their required duties by offering love and support. And when the virus came on the scene in March 2020, they quickly and efficiently adopted protocols to keep the residents safe. My Mum died recently aged 96. Some of the staff I now consider as family, having taken my place during lockdown and in her final hours.

Reply from Rachel Anderson, Receptionist at Barchester The Fernes

Many thanks for your kind words, we pride ourselves at The Fernes providing exceptional care, it was our pleasure caring for you Mum and she will be missed by us all.


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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Barchester The Fernes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Barchester The Fernes is calculated as follows: ( (82 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.962 Points relating to the number of positive Reviews for Barchester The Fernes is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 10 Positive Reviews ÷ 10.4 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (108)

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Meet the Team (9)

Alina

Alina Danetiu

Job Title: General Manager

Joined: 2024

Hello, my name is Alina and I am General Manager at The Fernes Care Home. My team and I look forward to welcoming you into our home.


I have a background in HR, IT, and finance, but I decided to pursue a career in healthcare when I moved to the UK in 2015. My first experience with the residents I supported had a profound impact on me, and it changed my perspective on life. It made me realise the difference that good care and compassion can make in a person's life.


In my previous roles, I spent most of my time in an office, surrounded only by my computer, paperwork, and occasional phone calls. But in my current role, I take home with me the smiles, hugs, and happiness of the residents I care for. It is the greatest reward.


Since starting my career in healthcare, I have continued to develop my skills and knowledge. I have achieved Level 2 and Level 3 in Adult Care, a distinction in Dementia Care, and a Level 5 Diploma in Leadership of Health and Social Care Adults with distinction. I am an adaptable person with good business acumen and a positive attitude.


As a passionate healthcare professional, I am committed to leading my team in delivering outstanding care to our residents. I practice an open-door policy for residents, relatives, and staff, as they are at the heart of what we do at The Fernes.


Hayley

Hayley Harris

Job Title: Acting Deputy Manager

Joined: 2017

Hi, my name is Hayley, I have worked in the care sector for 12 years now. I started at The Fernes in 2017 as a carer and through hard work and dedication, I'm now a senior carer on memory lane.


I love that every day is different here on memory lane. I enjoy listening to the resident's stories, sharing their photos, and memories and hearing about their early days.


What drives me is seeing the positive impact I have on an individual's life. I love seeing the residents happy.


My passion is dementia and palliative care and I am a champion for both.


Becci

Becci Evans

Job Title: Admin Assistant

Joined: 2017

Hello, my name is Becci. I have worked at The Fernes since 2017. I started out as a carer and in 2023 I was given the opportunity to take on the role of Admin Assistant. I really enjoy the different challenges this role brings whilst still being able to see the lovely residents and our wonderful team. I love being able to build up relationships with family and friends and welcome them into our home with a smile. My career here at The Fernes has taught me many new skills which I am really grateful for and I look forward to expanding my knowledge further.


Adam

Adam Parker

Job Title: Hospitality Team

Joined: 2019

Adam Parker our chef joined The Fernes in 2019 with experience cooking in care homes, he loves the variety of preparing a great dining experience for our residents with desserts and home baking as his specialty. We have plenty of birthday celebrations with wonderful cakes for everyone to enjoy


Assisted in the kitchen by Sonia who has recently joined The Fernes and has a passion for baking and experimenting with new sweet treats!!


Megan

Megan Fleming

Job Title: Community Care Lead

Joined: 2020

My name is Megan, I started my journey at The Fernes as a carer on days and then proceeded to go to nights, I have recently been promoted to Senior Carer. This is a role which I will carry out with pride and 100% commitment and I am looking forward to new challenges. The Fernes is a lovely place to work and there is always laughter to be heard throughout the home.


Anna

Anna Van Der Lugt

Job Title: Care Community Lead

Joined: 2023

Hello, my name is Anna. I have worked in care since I was 18. In February 2023 I joined The Fernes as a Senior Carer. I have since been promoted to Care Community Lead and work within our Memory Lane Community. I take great pleasure and pride in my role and love the rewarding feeling of helping others. Every day here is different and I look forward to facing the challenges each day brings.


Mahaganesh

Mahaganesh Rajamani

Job Title: Care Community Lead

Hello, My name is Mahaganesh and I am a Care Community Lead here at The Fernes. I have worked in the healthcare sector for the past 10 years where I learned and developed my skills. I aim to support our residents with a person-centred approach and help to get the home an outstanding rating.


Emily

Emily Foxell

Job Title: Senior Carer

Joined: 2022

Hello, my name is Emily. I’ve been working at the Fernes for a year and a half. I started as a carer and was given the opportunity to progress and begin my NVQ 3 to become a senior carer.


I’m passionate about my job and love working for the Fernes. It’s become a second family, both staff and residents and I hope to progress my career here.


Fitz

Fitz

Job Title: Therapy Dog

Joined: 2022

My name is FItz and i am the therapy dog here at The Fernes, I come every Thursday to visit my friends at The Fernes, i love it as i get lots of cuddles and attention