Barchester The Fernes

6 Samuel Mortimer Close, Off Catisfield Lane, Fareham PO15 5NZ
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9.6 85 Reviews
  • Barchester The Fernes, Fareham
This purpose-built care home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. Their specialist activities team are dedicated to making residents' lives as enjoyable and funfilled as possible. The home makes the activity plans person-centred to each individual. Here at The Fernes, they like to enjoy quality time with their families and they spend a lot of time organising social events like Cheese and Wine evenings, Quiz nights, Discos, BBQs and plenty more.

There is also a fully-equipped minibus with wheelchair access which ensures that they are able to go out regularly on short trips to the beach, zoo, museums and other local places of interest.

The home provides first-class residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

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Care Provided by Barchester The Fernes

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Alina Danetiu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Barchester The Fernes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester The Fernes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit any time to the home


  • Parking

  • Parking area to the front of the home with direct access from Samuel Mortimer Close.


Barchester The Fernes Reviews (85)

Total of 85, showing 41-60
9.6

Barchester The Fernes has a Review Score of 9.6 (9.612) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester The Fernes has 85 reviews.

Overall Experience

  • 76
  • 7
  • 2
  • 0
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Date Published

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Review from Matt P (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write a review to help people make the important decisions when deciding on a Care Home. The Fernes is a modern and contemporary care home with a simply fantastic friendly ethos. The Fernes has really suited Mum who has really enjoyed the modern and very clean range of facilities. This is
not a home where residents sit, they can use the range of rooms and meet others and chat with the other residents. This has been so important to me. There is a lovely ethos and staff have always been so warm and friendly on every visit. Indeed, it feels like they are friends. The knowledge and advice regarding dementia have been spot on and I have always felt that the team know Mum so well. There are some beautiful grounds and wonderful views over fields with horses roaming. I have always felt safe knowing that Mum was well cared for and was always able to get about. Mealtimes feel more like a mini - restaurant with bespoke menus and a lovely range of food. Thank you to the team.

Reply from Sophie Dryden, Lifestyle Person at Barchester The Fernes

Thank you so much for your kind words, we as a home are very proud of the exceptional care we provide to all our residents. I will pass on your kind words to all our staff.
Thank you
Cassie Monnoch


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Review from Andrew C (Son-in-law of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Any concerns my wife and I had about finding a lovely, happy and caring home for my mother-in-law vanished when we found The Fernes!
Since mum moved in (in early 2019), the team at The Fernes have become a part of our family. Mum, now 94, is thriving under the care of this wonderful team of caring
people. Throughout the difficulties of 2020, we have felt reassured that mum is safe and happy there. The new "safe visiting suite" is very well done; it's lovely to be able to see mum laughing and joking with the staff.
The Fernes itself is purpose-built and very well appointed, equipped, and maintained. As for the people, well… from administration to housekeeping, from catering to laundry, maintenance, activities and, of course, care, the entire staff team are clearly dedicated to providing a caring and happy environment, no, more than that – a true home – for their residents.
The Fernes is an exceptional home, with exceptional staff. We recommend it as a first-class choice.

Reply from Cassie Munnoch General Manager, General Manager at Barchester The Fernes

Thank you very much for your kind words. We are very proud of our team here at The Fernes. It's our pleasure and pride to provide exceptional care to your loved ones.


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Review from B R (Sister of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has Alzheimer's type of Dementia and has been in this care home since January 2018. The care has been excellent. She loves it here. All the staff are caring and very friendly from the kitchen, laundry, care staff, office staff and managers. I can relax because I know without a doubt she is
in the best possible place, especially in these days of coronavirus.

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Review from Michelle N (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although we were happy with Dad’s care for approximately eighteen months, sadly the care that my father received by certain senior staff members deteriorated and he was not treated with dignity and respect. Due to our concerns regarding the poor practice that we observed by the senior staff member,
the lack of support from management and the fact that my father was on his own for 24 hours per day due to lockdown, we took the decision to remove him from the Fernes as we were totally dissatisfied with the whole situation and lack of sympathy and empathy of the management team. We have raised our concerns both internally and with The Care Quality Commission who are currently awaiting Barchester’s response to our concerns.

Reply from Sarah Davies, General Manager at Barchester The Fernes

Thank you for taking the time to review our home, we appreciate all feedback as it helps us to improve the service we provide.
I am delighted you felt the first 18 months of your Father's stay with us was positive and that shows in the numerous reviews and letters of thanks we received from you and your family, however I am disappointed this changed towards the end of your Fathers stay. Since Covid-19 began and due to the closure of the home in early March I understand things have been very difficult for resident’s and their loved ones as we couldn’t welcome visitors into the home which left you feeling like your Father was alone, especially since as a family you previously spent a lot of time with your Father.
After receiving your initial complaint, we conducted a full investigation as we take the issues raised seriously. Once again thank you for your feedback and I apologise that on this occasion, you felt we did not meet the standards that we are known for and expect to achieve.


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Review from Helen F (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the measures recently put in place by The Fernes to allow safe socially distanced visiting of residents by appointment. My sister and I visited our mother (who has dementia) a couple of weeks ago. We were given detailed instructions in advance, warmly greeted by staff, given facemasks
to wear (until reaching our seats) and taken around the side of the building past numerous 'welcome back' signs to the beautiful garden, where a decorated gazebo was set up with chairs at appropriate distances. We had a lovely 30 minutes with our mother, who enjoyed the visit, and the happy atmosphere of The Fernes was very apparent.
I have also been impressed with the level of communication in the regular emails sent to relatives by The Fernes staff and Barchester throughout the pandemic, and am very grateful for the high level of care provided.

Reply from Sarah Davies, General Manager at Barchester The Fernes

Thank you for taking the time to write a review for The Fernes and for your lovely comments, I will pass them on to the team.


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Review from Mary N (Wife of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fernes is a wonderful home. All the staff go out of there way to help and support both residents and their families, I would highly recommend them. They are all amazing and totally caring towards all their residents.

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Review from Jackie H (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot fault the care provided by The Fernes care home. My mother has been resident for over three years and throughout this time nothing has been too much trouble. She has been treated extremely well and I am 100% confident that she has been looked after to the highest standard. I must congratulate
the staff at the home for their support of my mother, even moving her room to be closer to their office, to be able to spend more time with her whilst she has been struggling with sight and overall health. Throughout this crisis, the team within the home has provided regular updates on both the well being of the residents and staff alike. Also, maintain daily activities to ensure that whilst unable to receive visitors, the residents have events planned on a regular basis. I have recommended Fernes to a number of friends and colleagues with elderly parents and will continue to do so.

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Review from Nicky M (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in The Fernes for 6 months, the care he receives is excellent, he loves the staff and I have never heard him say anything negative about his care, unlike the previous home he was in. The staff are amazing so caring and this goes from the management, kitchen staff, entertainment, housekeeping
and the care. They treat him like family and he has a lot of laughs with them. It gives me peace of mind knowing he is receiving the best care possible. Nothing is too much trouble and all the staff are so dedicated. I love going in there, it’s a very happy place to be.

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Review from Michael H (Friend of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend is receiving is second to none, the staff go out of the way to comfort here and please here. They could not do enough.

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Review from Firozeh V (Friend of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a few best friends relative parents residing in The Fernes.
The care and efficiency of The Fernes is exceptional and I highly recommend it.

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Review from C M (Friend of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend's Mum twice a week at The Fernes. The care home has such a warm and friendly feel to it and everyone who works there is so helpful. My Friend's mum who lives there is so well looked after and she feels very lucky to be there.

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Review from Lee B (Friend of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely premises, clean and good finish with beautiful outdoor space. Really nice and friendly staff and good food.

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Review from Lorna S (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care and support is exceptional from all the staff. They are genuinely engaged with the residents. Very knowledgeable about all aspects of Mum's needs. At times Mum's frustrations at her restricted lifestyle break through but everyone treats her with such patience, giving her time and encouragement.
Thank you to the staff at The Fernes for giving me peace of mind that Mum is wonderfully cared for during my absences.

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Review from P F (Relative of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely home, I wouldn't mind a week here myself respite. The home is beautiful with lots of places to enjoy with your relative, with beautiful views over the countryside. The staff are so attentive and friendly, food looks delicious, I am very happy with my relative being here.

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Review from G H (Respite Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care, food, staff and general standards.
Would not hesitate to come here as a resident.

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Review from A T (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to The Fernes after a fall had made independent living unviable. As a fiercely independent 93 year old he was treated as an individual, personal preferences and idiosyncrasies accommodated. The rooms are well appointed and the communal areas stylish with lovely restaurants. However, it
is the staff who make this place. They are amazing. Their care and compassion shines through and above their professional high standards of training.

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Review from David T (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff who do an excellent job of looking after the residents. I am more relaxed, knowing Mum is in a safe place being well cared for.

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Review from Christine H (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed in The Fernes for two weeks respite.
The staff were friendly, cheerful and very attentive at all times - the family visited Mum regularly and have nothing but praise for the staff.
The facilities are excellent and the food and choices provided were very good indeed.
I would definitely
be happy, as would Mum, to stay there again.

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Review from J T (Resident) assisted by family/friend published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Handrails in the wet room would have been a good idea to have.
The wet room shower chair was a bit wobbly on the floor.
The toilet didn't work properly for the 2 weeks I was there.
More shelving needed around the bathroom sink for toothbrushes etc.
I was told that weekly trips available but this
never happened.

Reply from Sarah Davies, General Manager at Barchester The Fernes

Thank you for your feedback, I will certainly look into this to ensure we improve within these areas.


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Review from Anne T (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed at the Ferms for two weeks for the last 3 years. She has always enjoyed her stay. The staff have been very kind and caring. All the facilities are excellent. The activities were very stimulating which was very good for Mum.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Barchester The Fernes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Barchester The Fernes is calculated as follows: ( (82 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.962 Points relating to the number of positive Reviews for Barchester The Fernes is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 10 Positive Reviews ÷ 10.4 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (108)

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Meet the Team (9)

Alina

Alina Danetiu

Job Title: General Manager

Joined: 2024

Hello, my name is Alina and I am General Manager at The Fernes Care Home. My team and I look forward to welcoming you into our home.


I have a background in HR, IT, and finance, but I decided to pursue a career in healthcare when I moved to the UK in 2015. My first experience with the residents I supported had a profound impact on me, and it changed my perspective on life. It made me realise the difference that good care and compassion can make in a person's life.


In my previous roles, I spent most of my time in an office, surrounded only by my computer, paperwork, and occasional phone calls. But in my current role, I take home with me the smiles, hugs, and happiness of the residents I care for. It is the greatest reward.


Since starting my career in healthcare, I have continued to develop my skills and knowledge. I have achieved Level 2 and Level 3 in Adult Care, a distinction in Dementia Care, and a Level 5 Diploma in Leadership of Health and Social Care Adults with distinction. I am an adaptable person with good business acumen and a positive attitude.


As a passionate healthcare professional, I am committed to leading my team in delivering outstanding care to our residents. I practice an open-door policy for residents, relatives, and staff, as they are at the heart of what we do at The Fernes.


Hayley

Hayley Harris

Job Title: Acting Deputy Manager

Joined: 2017

Hi, my name is Hayley, I have worked in the care sector for 12 years now. I started at The Fernes in 2017 as a carer and through hard work and dedication, I'm now a senior carer on memory lane.


I love that every day is different here on memory lane. I enjoy listening to the resident's stories, sharing their photos, and memories and hearing about their early days.


What drives me is seeing the positive impact I have on an individual's life. I love seeing the residents happy.


My passion is dementia and palliative care and I am a champion for both.


Becci

Becci Evans

Job Title: Admin Assistant

Joined: 2017

Hello, my name is Becci. I have worked at The Fernes since 2017. I started out as a carer and in 2023 I was given the opportunity to take on the role of Admin Assistant. I really enjoy the different challenges this role brings whilst still being able to see the lovely residents and our wonderful team. I love being able to build up relationships with family and friends and welcome them into our home with a smile. My career here at The Fernes has taught me many new skills which I am really grateful for and I look forward to expanding my knowledge further.


Adam

Adam Parker

Job Title: Hospitality Team

Joined: 2019

Adam Parker our chef joined The Fernes in 2019 with experience cooking in care homes, he loves the variety of preparing a great dining experience for our residents with desserts and home baking as his specialty. We have plenty of birthday celebrations with wonderful cakes for everyone to enjoy


Assisted in the kitchen by Sonia who has recently joined The Fernes and has a passion for baking and experimenting with new sweet treats!!


Megan

Megan Fleming

Job Title: Community Care Lead

Joined: 2020

My name is Megan, I started my journey at The Fernes as a carer on days and then proceeded to go to nights, I have recently been promoted to Senior Carer. This is a role which I will carry out with pride and 100% commitment and I am looking forward to new challenges. The Fernes is a lovely place to work and there is always laughter to be heard throughout the home.


Anna

Anna Van Der Lugt

Job Title: Care Community Lead

Joined: 2023

Hello, my name is Anna. I have worked in care since I was 18. In February 2023 I joined The Fernes as a Senior Carer. I have since been promoted to Care Community Lead and work within our Memory Lane Community. I take great pleasure and pride in my role and love the rewarding feeling of helping others. Every day here is different and I look forward to facing the challenges each day brings.


Mahaganesh

Mahaganesh Rajamani

Job Title: Care Community Lead

Hello, My name is Mahaganesh and I am a Care Community Lead here at The Fernes. I have worked in the healthcare sector for the past 10 years where I learned and developed my skills. I aim to support our residents with a person-centred approach and help to get the home an outstanding rating.


Emily

Emily Foxell

Job Title: Senior Carer

Joined: 2022

Hello, my name is Emily. I’ve been working at the Fernes for a year and a half. I started as a carer and was given the opportunity to progress and begin my NVQ 3 to become a senior carer.


I’m passionate about my job and love working for the Fernes. It’s become a second family, both staff and residents and I hope to progress my career here.


Fitz

Fitz

Job Title: Therapy Dog

Joined: 2022

My name is FItz and i am the therapy dog here at The Fernes, I come every Thursday to visit my friends at The Fernes, i love it as i get lots of cuddles and attention