The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.9 121 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

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Care Provided by The Lindsay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Dunthorne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Lindsay Care Home Reviews (121)

Total of 121, showing 1-20
9.9

The Lindsay Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time The Lindsay Care Home has 121 reviews.

Overall Experience

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Date Published

121
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Review from Lesley L (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and kind, helping Mum to settle in, and keep safe. Plenty of activities for Mum to be involved in, and very prompt and sensible attention when she was unwell. Mum likes the meals and says she has friends there, which has helped her settle too. For me, staff are very helpful and
supportive, nothing is too much trouble. Very pleased.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your kind words. We hope The Lindsay Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from K B (Friend of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and demonstrate a very caring and comfortable environment. The one-to-one care is exceptional - and it is a real comfort to know my friend is so well looked after - she also is calm and relaxed when the carer is attending.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" and "Exceptional" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Ronald S (Husband of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself extremely fortunate to have been able to have my wife accepted as a resident in The Lindsay Care Home. The care she is receiving is exemplary, and it is a great comfort to know that she is safe and superbly looked after. I spend some five hours every day at the home, giving me ample opportunities
to assess the attitude and professionalism of the staff. They are magnificent in every respect, from the cleaners and the kitchen staff to the nurses and activities personnel to the management team.

Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your kind words. It is so brilliant to hear that you can feel at ease, knowing that your Wife is safe, looked after well and happy. We are so pleased to hear that you are impressed with the kindness and support shown by all members of staff at The Lindsay Care Home. If there is anything we can do to make your wife's stay even more comfortable, please do let us know.


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Review from F D (Respite Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and its staff provided the perfect post-operation recovery service. Supportive without being intrusive. I thoroughly recommend for a few weeks of post-operative care.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your feedback. We are glad to have helped you through your recovery. Thank you for choosing The Lindsay for your stay.


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Review from Celia C (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good atmosphere. As the service user's wife talking to the nursing staff (daytime) they are all friendly and professional. My husband was in for two weeks respite after a three-week stay in hospital.

Reply from Rosie Smith, Customer Advisor at The Lindsay Care Home

Hello and thank you for taking the time to leave the staff at The Lindsay such a lovely review. We are thrilled to hear that your husband enjoyed his respite stay with us. It is always wonderful to hear the staff described as "friendly" and "professional". Thank you again and best wishes.


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Review from A H (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent five months at The Lindsay Care Home, and after the first two weeks, she felt at home. The food was lovely, the room was comfy, staff very friendly. Everyone was very supportive of Mum's English as an additional language and no mobility. All her personal needs were met daily. Thank you so
much for all the special moments including Blue Monday Disco, Valentine's Day cake, Women's Day flowers and birthday cake, cards and flowers just a week before she passed away. It was so special for Mum and for us. Thank you.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We are happy to hear she felt like a part of our Lindsay family. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from Susan J (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly I was very pleased with the room which is ensuite and has everything he needs. We enjoy our meals in the restaurant where they are very helpful. Nothing is too much trouble. One of the ladies is a credit to the team. Not only does she help in the restaurant but does many
other things including hairdressing. All these things make such a difference.

Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. We are pleased to hear that you have had such a positive experience with the staff, food and facilities at The Lindsay Care Home. We are happy to hear you feel like a part of our The Lindsay family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S L (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff at The Lindsay Care Home are excellent. They are doing an amazing job at looking after my dad, they are all incredibly friendly and helpful and are there to answer any question that I have. They make my dad feel comfortable and happy, they go above and beyond with his care and I
am grateful that he is in the best possible care.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "go above and beyond" being used to describe our care. We hope to continue providing your Dad with the best possible care and we look forward to seeing you again soon.


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Review from Peter L (Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like a five-star hotel.
The staff are sociable and approachable and make the care home feel like home
the food is top quality.
Whenever I have needed help I have been assisted immediately.
I am very pleased to be living here.

Reply from Rosie Smith, Customer Advisor at The Lindsay Care Home

Hello and thank you for taking the time to leave such a positive review for the staff at The Lindsay. It is always wonderful to hear words such as "sociable", "approachable" and "top quality" to describe our staff and home. We hope that you continue to enjoy your stay with us! Thank you and best wishes.


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Review from S R (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has enjoyed her stay at The Lindsay. All the staff have been very welcoming and caring.

Reply from Claire Exley at The Lindsay Care Home

Thank you for taking the time to leave us a review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from B H (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at The Lindsay Care Home from September 2022 until her death on 30/11/2023. Mum felt very welcome, comfortable and happy from the moment we entered the building - she never looked back. She loved all the activities, made friends and found the staff excellent and caring. As her daughter,
living in the Midlands, I was anxious as I couldn't check in on her every week. Although there were some lapses in care on some weekends, staff were very responsive, it was usually due to a lack of staff /staff illness. Overall I would highly recommend it, and the home organised a wonderful wake for her - above and beyond what we expected. My sister and I are very grateful.

Reply from Grace Langfield, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your kind review. We are sorry to hear of your mother's passing but are so pleased The Lindsay Care Home have been so compassionate and kind towards you and your sister during such a difficult time. Hopefully, you can go away from this experience knowing that mum recieved the best possible care.


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Review from R T (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was getting lonely at home so we suggested a 'holiday respite' stay. I live nearby. After a pre-stay visit, a two-week stay was booked. He had a wonderful time and can't wait to go back for another stay. He especially enjoyed the food as he can be quite fussy. He couldn't thank the staff enough.
They were wonderful and even managed to get him to join in activities.

Reply from Eden Tomlinson, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from C F (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment with a range of activities, competent and caring staff and expert nursing staff.

Reply from Grace Langfield, Customer Service Adviser at The Lindsay Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Andrew P (Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was diagnosed with Motor neurone disease in February and deteriorated very quickly. My spirit was low, and my desire to live was non-existent. Being referred to The Lindsay Care Home from the hospital is the best thing that could have happened to me! I have been blessed with very willing and competent
staff to attend to my medical and personal care needs. The food here is very good, and the chefs are always willing to accommodate culinary variation at the drop of a hat. Spiritually and psychologically, I am also blessed with participating in the structure of the daily activities. The management team have been very supportive and forthcoming with organising external activities that I have wanted to achieve. As much as my physical abilities have deteriorated, I have been supported to maintain independence at meal times. Most importantly as I am spending the final chapter of my life here, I have been blessed to have fun and laughter created with all the staff!

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your lovely review. We hope The Lindsay Care Home did everything possible to make the transition as easy as possible for you. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything else we can do to make your stay as comfortable as possible and thank you for choosing The Lindsay for your stay.


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Review from Angie B (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the warm welcome on arrival to the homely atmosphere, my husband immediately relaxed and has continued to make wonderful progress, helped by caring and attentive staff who are always available. The food is first-class, plentiful and beautifully served. I am so glad we found this haven of care and
kindness and recommend it to anyone.

Reply from Rebecca Kellegher, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. We are pleased to hear your husband is making wonderful progress and that he has settled nicely. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Sandy G (Sister of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and cannot do enough to support the service user and the service users visiting family and friends, whilst always presenting and maintaining professionalism.
The facilities e.g. bedrooms, and general surroundings are first class. Great care is given at mealtimes
to ensure that the service user has a choice of food. What is important is that the food is able to be seen first and not chosen from a menu the day before.
Having managed in my professional life establishments such as The Lindsay and looking at places to place our sister, I have not found anything that comes anywhere near The Lindsay for overall caring and support. I cannot say how pleased I am at finding The Lindsay.

Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are really glad that you are so impressed by the cleanliness and facilities we have at The Lindsay, we take pride in making sure all our residents and their families receive the best quality of care including their surroundings. We hope to continue providing your sister with the best possible care.


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Review from Eileen C (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy since arriving at The Lindsay Care Home. I was ill when I arrived here, my daughter noticed a big difference in me due to the attention and care from the staff. The food is excellent. The staff make sure that every day is a really good day, excellent activities. The home
has a clean and happy feel. Could not ask for any more.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from residents feeling like they are cared for and looked after. We hope to continue providing you with the best possible care and thank you for choosing Bupa's The Lindsay Care Home.


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Review from Lynda C (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband receives here at The Lindsay Care Home. The staff make all the difference, they are exceptional. It gives me great peace of mind when I leave him to go home.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Helen W (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lindsay Care Home for just over a month. Since arriving here the change in her happiness and health has been amazing. The staff are wonderful and Mum sees them as her extended family. She joins in all the activities and it's great to see her laughing again. Mum has suffered badly with
her feet as previously she didn't have the medical care and was always in terrible pain, but she s so much better now. Many thanks.

Reply from Grace Langfield, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. It's always nice to hear family members can feel at ease knowing their loved one is receiving the best care possible. We will certainly pass your comments on to the manager.


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Review from J W (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial viewing of the home and my father's settling in, I have been so impressed with how great the transition has been. The stand-out feature for my relatives and I, is the welcoming and caring manner all the staff have shown and that nothing is too much trouble.

Reply from Rebecca Kellegher, Customer Service Adviser at The Lindsay Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is also really pleasing to hear how welcomed you and your family are also made to feel when visiting your Father. Thank you for choosing The Lindsay care home.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for The Lindsay Care Home is calculated as follows: ( (166 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.


Awards / Recognitions (7)

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Meet the Team (5)

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator

Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.


Sarah

Sarah Camprido

Job Title: Activities Co-ordinator

Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.


Isobel

Isobel Dixey

Job Title: Receptionist

Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.


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Lynne Petty

Job Title: Resident Experience Manager

Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!


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Grant Gould

Job Title: Senior Activities Coordinator

Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.


Frequently Asked Questions about The Lindsay Care Home

What types of Care is The Lindsay Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lindsay Care Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Lindsay Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at The Lindsay Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lindsay Care Home to the centre of Poole?

3.9 mile(s) as the crow flies, distance by road may be significantly further.