The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.9 121 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

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Care Provided by The Lindsay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Dunthorne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Lindsay Care Home Reviews (121)

Total of 121, showing 21-40
9.9

The Lindsay Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time The Lindsay Care Home has 121 reviews.

Overall Experience

  • 100
  • 19
  • 2
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Date Published

121
4
10
16
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Review from Marsha M (Cousin of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin came to the Lindsay in a private ambulance from France, arriving in the middle of the night and the start were excellent settling him in his room. He came back to Bournemouth to die and spend time with his 99 year old mother, family and friends, he was here for 4 weeks. He was treated with
the utmost dignity and the whole family thanks the staff at the Lindsey, definitely recommend.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for taking the time to leave us your review. We are glad we were able to help facilitate your cousin's wishes to come back to the UK and spend time with his mother before he passed. Hopefully knowing he was well looked after in his final days is of comfort to you all now. Thank you for choosing us for his care and for your recommendation.


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Review from Alan C (Son of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and kind. My mother enjoyed the community and talking to other residents and participating in all the activities available.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "helpful" and "kind" being used to describe our care. Please let us know if there is anything we can do to make mother's stay as comfortable as possible.


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Review from Jacqueline W (Relative of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Helpful staff who are all very kind and friendly. The lounge and dining room are very cosy and nicely decorated. Good management.

Reply from Rebecca Kellegher, Customer Service Adviser at The Lindsay Care Home

Thank you for your review, we appreciate you taking the time to leave us your comments.


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Review from David C (Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in the Lindsay care home for 4 weeks. I moved from another Bupa home to be near my daughter. I was made to feel welcome as soon as I arrived. I am very happy with my room and all the staff are careful, helpful and friendly. The activities are varied and well organised.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your review. We are glad to hear that you are happy with your room and that you felt welcomed on your arrival.


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Review from Sandra J (Respite Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at The Lindsay for two weeks post operative care and it was a sensible decision on my part. I was treated with sympathetic care, accorded respect and dignity. I was given space to recover and made good friends with both staff and residents. Thank you all so much.

Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you enjoyed your stay with us and that you felt you were treated well and given the time and space you needed to aid your recovery. Thank you for choosing The Lindsay for your stay.


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Review from Sheila L (Sister of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked the stay at The Lindsay care home. Very good care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your feedback, we are glad we could provide the care you needed.


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Review from S A (Sister of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went to The Lindsay for two weeks' respite for my husband and I to take a holiday. She has been to The Lindsay before and thoroughly enjoyed her stay, so was very happy to return. The staff are very efficient and kind to her. She can't wait to return.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review. We are glad that your sister really enjoys her stays with us. We look forward to seeing you all again soon.


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Review from J S (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to recommend The Lindsay Care Home to anyone seeking compassionate and professional care for their loved one. The staff are very friendly and caring, and always treated my mother with respect. They maintained her sense of dignity throughout her stay and treated her as though she was
part of a wider family. Even though there were times when visiting was not possible due to the pandemic, I always felt confident that she was in safe hands.

Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is nice to hear that you feel your mum was always cared for in our home. Thank you for your recommendation.


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Review from Stuart E (Husband of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring etc.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your review, we really appreciate your feedback.


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Review from Robert O (Husband of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lindsay has an overall atmosphere of friendliness and care amongst the staff. The ground floor facilities look excellent and I look forward to the residents being enabled to enjoy them. This is a difficult time for me, having lost my wife from our home and I know that you will care for her well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review. We too hope that your loved one will soon be enjoying the ground floor facilities. Thank you again for taking the time to leave us your feedback.


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Review from D C (Sister of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are courteous, kind and professional, led by an excellent manager. I can't thank them enough for their hard work and care they provided in looking after my sister in the last months of her life. Everyone is so dedicated and supportive, friendly too. Nothing is too much trouble and I greatly
appreciate everything they did for my sister and me, especially during such a difficult time. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your review. We are happy to have been able to support you both through this difficult time. Hopefully, you are comforted by knowing that your Sister received such excellent care in her final months. Thank you again.


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Review from K R (Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely.

Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your comments.


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Review from I T (Granddaughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The past 18 months has been difficult for all. I have a lot of respect and admiration for the staff of The Lindsay. They have kept loved ones safe, happy and content. Front of house team are so welcoming and always have a warm greeting for me. Once again, thank you to all of the amazing, hard-working
family.

Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Donna E (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so helpful and welcoming in this home. Even though the tough circumstances of the last year, they have done everything to keep families in the loop. My mother is always saying how much so enjoys her time here.

Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care at The Lindsay. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Karen I (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last year has been so hard for many people but having my mum in a care home not being able to see her in person has been even more so, but the lovely staff at The Lindsay have been amazing in helping me to see my mum on Skype the in pod and finally in her room. Professional and so caring always
keeping my mum safe and always following all the guidelines. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your feedback. It has certainly been a very challenging year but we are glad to hear that you felt the staff did everything they could to keep you in touch whilst keeping your Mum safe. We are so happy to be able to welcome you back in for visits!


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Review from A N (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Difficult to assess due to lockdown, but many of Mum's personal belongings such as photographs are missing since we were last allowed to visit rooms. Christmas present that were sent in seems to be missing too such as a cardigan and blouse. Shame garden facilities can't be used and shortage of parking
spaces. Realise this can't be addressed, but perhaps something to be considered for future homes.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

We are concerned to hear this. Could you please contact us so we can discuss this further? You can speak to the home manager direct, or if you would rather speak to our Feedback Team then you can contact them at feedback@bupa.com or 0113 381 6293. Thank you.


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Review from Alyson O (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The last year has been very difficult for everyone. Despite this, I had every confidence that Mum would be kept safe and well, and she was. The staff are always polite and courteous, and I know that Mum is well cared for.

Reply from penelope kudelnitzky, Customer Service Adviser at The Lindsay Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. We are happy to hear you have the confidence at The Lindsay to care for and support your mother where possible. If there is anything else we can do to help, please let us know


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Review from Claire C (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Lindsay since July 2018. I can honestly say, Mum, is so content and happy at The Lindsay. She has a lovely room with all her special items around her. All the staff are caring and very supportive to residents and family members, which I find so reassuring. The activities are fun
and keep everyone busy and entertained; they’re a great team, like all the other departments. During this last year, it has been very hard for everyone, not being able to see Mum like before was so difficult, but everyone at The Lindsay made it possible to Skype, go in the pod and from today, I had a room visit, which was amazing and so emotional. Thank you to the home manager and all staff for making The Lindsay home from home.

Reply from Melanie Cope, Customer Service Adviser at The Lindsay Care Home

We thank you sincerely for taking the time to leave such a beautiful and touching review. We are so glad mum is happy, content and well entertained in our care. We are so pleased we can slowly begin visits again and assist in reuniting loved ones. We will be sure to pass your incredibly touching words on to staff at The Lindsay. If there is absolutely anything we can do for you and mum to make the experience even better, please do not hesitate to let us know!


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Review from A P (Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care anywhere.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review; we really appreciate you taking the time to leave us your kind feedback.


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Review from Matthew C (Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic stay, great staff. I feel very at home here, food is always great especially with a new selection of starters added. Much more choice. The staff is very accommodating and they are very friendly and helpful.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely words. We are so pleased to hear that you enjoyed your stay with us. Please let us know if there is anything else we can do for you in the future.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for The Lindsay Care Home is calculated as follows: ( (166 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator

Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.


Sarah

Sarah Camprido

Job Title: Activities Co-ordinator

Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.


Isobel

Isobel Dixey

Job Title: Receptionist

Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.


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Lynne Petty

Job Title: Resident Experience Manager

Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!


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Grant Gould

Job Title: Senior Activities Coordinator

Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.