The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.9 121 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

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Care Provided by The Lindsay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Dunthorne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Lindsay Care Home Reviews (121)

Total of 121, showing 41-60
9.9

The Lindsay Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time The Lindsay Care Home has 121 reviews.

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Review from J T (Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. I like Buddy the dog. I like my room. I have got a good view to see what is going on.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for taking the time to leave your review.


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Review from E B (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to this very nice home a few months go. Very much enjoy being here with its most helpful ladies and gentleman. Food excellent and like the ladies serving most pleasant too.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your kind comments, we really appreciate you taking the time to leave your feedback.


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Review from Doreen F (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here has been excellent. I can't fault in any way. The staff is very friendly and helpful. The food is excellent.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Lindsay Care Home

We really appreciate you taking the time to leave us such lovely comments. Hope to see you again in the future!


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Review from E R (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love my room. Staff more than kind. Every wish is taken care of. hopefully can receive visitors soon.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your really lovely comments. We are so pleased that you're happy with the services you are receiving. Please let us know if there is anything more we can do, to ensure your stay with us is as comfortable as possible.


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Review from Doreen W (Wife of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At this time in my husband's residency at The Lindsay, it was becoming more obvious that his dementia and physical condition were making him less able to do many activities. However the staff continued to encourage him to participate in his favourite activities, sing-songs and physio sessions in particular,
and he greatly enjoyed eating in the restaurant at lunchtime. I am now a member of The Lindsay Family, and once this awful time has passed, I shall look forward to seeing my friends among the residents, staff and relatives of those who have left us behind. The loving and highly professional yet compassionate care for all who live at The Lindsay is a credit to the whole of the staff who form the Family that is The Lindsay. Thank you.

Reply from Stephen Rondel, Customer Adviser at The Lindsay Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time.


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Review from A P (Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has looked after me very well. Excellent. Thank you.

Reply from Emily Wilson, Customer Services Adviser at The Lindsay Care Home

Thank you for your lovely words, we are so pleased you are happy with the care you have received. Please let us know if there's anything else we can do.


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Review from Keith A (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff and the home is spotlessly clean and tidy. No complaints at all and my father is very happy there which makes me happy as I know he is being cared for.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We are very happy to hear you are satisfied with the quality of our care, thank you for the kind review.


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Review from S P (Friend of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend at The Lindsay. He has been there for quite some time. It's been fantastic to see him enjoying himself during activities organised in the home. He's always been a social man and it's reassuring for me that he's having such fun. Staff have been welcoming and friendly whenever I visited.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your kind words; we are very happy to hear your friend is enjoying themselves.


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Review from Janis P (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into this wonderful care home after a hospital stay and due to the Covid virus quarantine. From the outset, we were kept informed of Dad’s condition and given contact details. When calling I spoke to Dad’s nurse who was kind, friendly and was happy to keep us up with Dad’s progress.
We
were lucky to be granted permission for a visit and to be able to hold Dad’s hand, tell him we loved him and say goodbye means the world to us.
The level of care is exemplary! The staff are highly professional, friendly and the love afforded to my dad is a comfort to us. You must and should be very proud to have this care home. Thank you.

Reply from Greta Narbutaityte, Customer Advisor at The Lindsay Care Home

Thank you for your praise. We are very happy to hear you are satisfied with the quality of our care.


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Review from D C (Son-in-law of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have found The Lindsay Care Home to be excellent in every respect. Staff and management can only be described as 'top drawer' - roll on the day Lindsays delicious coffee and cake can be enjoyed once more. Lockdown means that communication is limited to behind glass. However, covid-19 will
ultimately end and we can enjoy our normal visiting routine once more. Thank you Lindsay for all you do for our loved one.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Suzanne I (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went into the care home for a short break but got caught by the COVID-19 outbreak. The staff have been extremely caring to my father, and who has built up a great rapport with all the staff. The family have appreciated the contact with Father over the past few weeks and especially the interaction
via Skype. We regularly see photographs of Father and the other residents, clearly enjoying the interactive and creative entertainment programme, from dancing and singing, to ice creams in the garden, a sweet trolley and the VE celebrations.
Whilst it has been a worrying time for all families during the lockdown, it has been a great comfort to my mother, sister and I that Father is being kept safe and is so contented in the circumstances. Thank you to all the team.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We are very happy to hear you can feel at ease with your father in our care. And thank you for your patience and understanding during such trying times.


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Review from P C (Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival from hospital I was welcomed warmly but advised that because of coronavirus I would be quarantined in my room for fourteen days. The room was light and airy with a view to keep me happy during the quarantine. The care was excellent. The staff all well trained and attentive to every need,
without exception. The garden is accessible and pleasant to sit or walk or participate in activities run by very fit staff.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for trusting us with your care. We are really happy to hear you settled in well.


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Review from Kathryn S (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lindsay has been a lifesaver for me and my dad. I found it in crisis, and my dad went in as an emergency admission. This process was handled so kindly, reassuringly and professionally by the manager from my first call to emergency assessment/admission but it has turned out to be the best place for
him. The way residents are looked after, cared about and cared for is exceptional. Staff are so kind, whatever role they are in, and work together as a strong team, clearly dedicated to what they do. They not only care for, but love my dad, and this is clear in every interaction they have with him. There is such a strong sense of community and family there. Even if my dad has his ups and downs, which is the nature of his dementia, I never doubt the care that he is receiving as the high standard of this is so consistent and tangible. I have so much gratitude and respect for everyone at The Lindsay, especially in these times where they continue to work so hard to keep all safe. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your kind words, we really appreciate you taking the time to leave such lovely comments.


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Review from Julia B (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt "thank you" to all staff at The Lindsay who work very hard to look after my darling Mum, contributing to tasty meals, ensuring The Lindsay looks so spick and span, keeping the lights on and all working, providing clean clothes etc. The phone welcoming all admin and management, providing
engagement and caring for Mum's personal hygiene, appearance and holistic health. Not the easiest job the world - it brings particular stresses and calls for a level of caring that's special. Then you deal with the stresses of COVID-19 at work while maintaining your usual high standards of care and providing residents and us with calm reassurances and cheeriness, plus you have to deal with the concerns and effects of this virus situation in your own lives. So a particularly huge "thank you" to all, with my respect, admiration and gratitude - especially now. I know that my darling Mum receives the very best of care and nothing is too much trouble, everything you do is greatly appreciated.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for trusting us with your mothers care. We really appreciate the kind words.


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Review from Jonathan C (Son of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A week ago my mother passed away after 4 years residency at The Lindsay Care Home (BUPA). She was treated by the staff with excellent care and dignity carried out professionally. This is a place where she was clearly happy. The staff and management took care of all her needs to the end. My thanks to
all the staff of this splendid care home.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We really appreciate you for taking the time to leave your review. Thank you for your kind words.


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Review from Thea T (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the final month of his life in The Lindsay and received care over and above any expectation I may have had. He was treated with respect and dignity and myself and my mother both felt he was in the very best place and being looked after by the kindest of staff, as were we.
The support
and kindness was outstanding.

Reply from Greta Narbutaityte, Customer Advisor at The Lindsay Care Home

We are very saddened about your loss. Thank you for the praise, we really appreciate it.


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Review from Ellie B (Granddaughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dignity afforded to my grandad has been wonderful. He is able to make personal decisions when he has had much of his autonomy removed due to vascular dementia, this is so important to him and he so well cared for. The staff are so kind to him, he is very well cared for and he is treated
as if this is his home. Thank you so much for looking after him when we cannot.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for trusting us with your granddad's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Zacaree (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lindsay Care Home were my saviour in a dark place. I’m 24 years old and my 49-year-old mother's condition drastically worsened last year and she was in hospital for seven months. After viewing multiple care homes, I met the most compassionate, caring person in the manager, who took me under her
wing and reassured me she would do everything she could to help and she did. The Lindsay Care Home and all staff have been incredible, it smells amazing, the food is fantastic and they really care about my mum's needs. I couldn’t ask for a better place for my mum to feel safe and looked after.

Reply from Greta Narbutaityte, Customer Advisor at The Lindsay Care Home

Thank you for trusting us with your mothers care, its lovely to hear you can feel at ease while she is looked after.


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Review from A W (Stepdaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been at The Lindsay Care Home for 12 months now after the death of my father last March. She has settled in very well and enjoys many of the activities. She's become very friendly with the staff and enjoys a laugh and a joke with them despite her "sarcastic" manner and I can return
home to Derby knowing she is being looked after with care and dignity.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We are very glad to hear your stepmother feels like a part of our Lindsay family and that you can feel like she's being looked after well. Thank you for the lovely review.


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Review from P N (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care in a warm friendly environment. All the staff treat him with respect and the atmosphere at The Lindsay is welcoming but equally professional. I am also always greeted daily with open arms. I cannot find any faults and he would agree with me if he could fill in
this form (he is 94).

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your kind words, we are very glad you feel like your husband is being well looked after, hopefully, you can feel at ease when leaving after a visit.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for The Lindsay Care Home is calculated as follows: ( (166 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator

Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.


Sarah

Sarah Camprido

Job Title: Activities Co-ordinator

Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.


Isobel

Isobel Dixey

Job Title: Receptionist

Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.


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Lynne Petty

Job Title: Resident Experience Manager

Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!


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Grant Gould

Job Title: Senior Activities Coordinator

Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.