The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.9 121 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

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Care Provided by The Lindsay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Dunthorne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Lindsay Care Home Reviews (121)

Total of 121, showing 61-80
9.9

The Lindsay Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time The Lindsay Care Home has 121 reviews.

Overall Experience

  • 100
  • 19
  • 2
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Date Published

121
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Review from Ray B (Friend of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the whole atmosphere is so homely and very friendly and caring. I witnessed the staff assisting residents in such a caring way whilst not taking away their dignity. I would have no hesitation in recommending The Lindsay.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for such lovely feedback, we really appreciate the kind comments.


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Review from L S (Great-Niece of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home in a lovely setting. The staff go out of their way to make sure my aunty is well cared for. There are lots of activities she can partake in and they take very good care of her. She has been so happy since being there.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We are very happy to hear your aunt feels well looked after and thank you for such lovely feedback.


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Review from Diane V (Solicitor of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have several clients at The Lindsay Care Home and have always been very impressed with the homely atmosphere here.
The staff are always very helpful and treat the residents with respect and humility.
I would highly recommend.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your kind comments, we really appreciate it.


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Review from Sam L (Friend of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering The Lindsay, you can just sense what a lovely care home The Lindsay is. The manager and staff are so caring and compassionate, nothing is too much trouble for them. The facilities and activities are excellent, my friend likes the trips out and she especially likes the singing and dancing,
she always has a smile on her face which is lovely to see. The food is excellent and the staff don't mind if you want to stay for lunch with your relative. Would highly recommend.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We really appreciate you taking the time to give us feedback, thank you.


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Review from S E (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. My mother is very happy here. It's so clean, the care she gets is excellent and she enjoys the food. Before she came here in May, she wasn't eating much and now has put on a bit of weight which is so good.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for trusting us with your mothers care and we really appreciate the kind comments.


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Review from W S (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the service and care provided for mum in our 3-day visit. All staff are caring, friendly and totally professional. They all knew mum, her likes and dislikes and how she wishes to be treated. Completely respectful of her independence. We leave today totally secure in the knowledge
that she will be safe and well looked after.
A big thank you to all the staff, your kindness and support. We have thoroughly enjoyed being part of The Lindsay family community.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We are very happy to hear your mother enjoyed her stay with us. Thank you for your praise.


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Review from A B (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The pleasant atmosphere of The Lindsay welcomes family member and visitors.
There are many varied events and activities. The Christmas decorations were very beautiful. The cleanliness is excellent and most importantly, the care and kindness from the staff is second to none. My father is 94 and is better
now than when he arrived in April.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your kind words. We are very happy to hear about your fathers recovery and we hope to continue providing him with the best possible care.


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Review from C C (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Lindsay for a year. The staff are always cheerful, welcoming and professional. Mum is always clean and well-fed. The activities are excellent - such a great range and they are always happy to take suggestions.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.


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Review from D A (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lindsay has been amazing at a really difficult time, they have been a beacon of light in the dark.
I cannot speak more highly of this home.

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Review from S F (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care a very happy funfilled atmosphere from the moment you walk through the doof. I really can't fault anything about The Lindsay.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We really appreciate such kind feedback, thank you for your praise.


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Review from M M (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are careful and considerate. They show real understanding and patience, often when our relative is difficult to help. They do their best to cater to his dietary needs however his difficulty eating does affect his ability to enjoy food. They are able to build supportive relationships and show
humour and openness to differing moods that can be difficult.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We appreciate you taking the time to leave such a lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Patricia H (Wife of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care given to my husband. He is in very good hands, and I can't praise the staff enough. Fantastic attention given to his wellbeing. I can sleep happy now that I know he is so well looked after and he enjoys his food.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your husband in our care.


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Review from Lee E (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked in, we knew this was the right place. Very friendly staff who were professional and caring.

Reply from Greta Narbutaityte, Customer Advisor at The Lindsay Care Home

Thank you for your kind words, we really appreciate the lovely feedback.


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Review from S N (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager and staff friendly, clean and approachable.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your feedback.


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Review from Sarah R (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Lindsay highly enough. All the staff - from the kitchen to management are professional - yet kind and considerate. Everyone makes you feel very welcome and at home. At a difficult time, my family and I were much appreciative of the care we received. It worked really well for respite
and we shall be returning. Many thanks to all involved.

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Review from Deborah W (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving end of life care. The Lindsay team have come into my life when I needed the support and understanding of a professional and capable group of people.
They have, from the start, made us feel welcome, supported and most importantly that they can manage mum's symptoms, keeping her
comfortable and relaxed. I have been able to be with her 24/7 and have seen exemplary examples of care throughout.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your praise. We hope The Lindsay is doing everything possible to help you and your family through such a difficult time. Please let us know if there is any further support we could offer.


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Review from Phillip W (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been impressed with all of the care staff. Their 'can do' approach and professional attitude have been reassuring. The gentle and kind way in which our mother/mother-in-law is being treated ensures she is in good hands. Two negatives: a receptionist who was appallingly rude (apparently, thankfully,
she is gone) and the slow pace at which Maintenance is carried out. Four separate occasions to get 3 pictures hung.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your feedback. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Adam B (Son of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home. Very well managed. Lots of excellent activities. Mum and Dad are well taken care of. Would recommend.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your parents in our care. We hope you can come by and join in with the activities as well.


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Review from Andy S (Son of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled very quickly and seems happy at The Lindsay. The home is friendly, efficient and well run and I have no regrets in choosing it for him. Thank you to all of you for your caring, friendly and efficient approach. It is very much appreciated by all of the family.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your review. We are pleased to hear about your positive experience at The Lindsay and that your father is settled in at the care home and that his family are happy with the care he is receiving at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from A L (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for one-week post op and because I live alone. The Lindsay Care Home have helped my recovery and given me a lot of moral and professional support. Their cheeriness was a tonic. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for The Lindsay Care Home is calculated as follows: ( (166 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator

Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.


Sarah

Sarah Camprido

Job Title: Activities Co-ordinator

Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.


Isobel

Isobel Dixey

Job Title: Receptionist

Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.


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Lynne Petty

Job Title: Resident Experience Manager

Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!


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Grant Gould

Job Title: Senior Activities Coordinator

Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.