The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.9 121 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

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Care Provided by The Lindsay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Dunthorne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Lindsay Care Home Reviews (121)

Total of 121, showing 81-100
9.9

The Lindsay Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time The Lindsay Care Home has 121 reviews.

Overall Experience

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Date Published

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Review from D A (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, very good, many lovely staff who are very caring. Occasionally there is the odd person who is not as good as the rest as would be the case anywhere.
I feel confident my parents will get good care here. I would recommend it.
One criticism; they don't seem to play music on the floors appropriate
to the resident's age. It is mainly pop music.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from M T (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very warm and welcoming. Everyone spoke to you in passing and seemed very caring.
Rooms were very clean and spacious, very warm but that's understandable. Mum was only on short term respite but I felt all her needs were met and she has enjoyed her stay which allows us to enjoy
our holiday.
Knowing she was in a safe environment and being looked after.

Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team.


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Review from A T (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the home and all my friends here. We are a big family.

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Review from Patricia C (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is wonderful. I have no complaints.

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Review from Anthony C (Son of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming and friendly and if there is an issue it is promptly dealt with. My mother has been treated very much as an individual. Her medical needs have been well treated and I can see a marked improvement in her wellbeing since entering the home in November 2017.
She enjoys her social
life in the home and takes part in arranged in-house and outside activities. Generally, it is a well run home and a pleasure to visit.

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Review from Doreen R (Respite Resident) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first time ever in a care home and I felt safe and well looked after during a period of necessary respite following a back operation. I found the team there engaging and easy to be around and the facilities for myself and my visitors excellent.

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Review from E K (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was always treated with care, courtesy and respect. Everyone was professional and friendly - always helpful.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience in the home and appreciate your comments regarding always being treated with care, courtesy and respect. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from S M (Relative of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan had stayed in various care homes so when I was looking for a place for respite care for my step-mum I knew exactly what I was looking for and I've found it at The Lindsay. Each person staying there is treated with dignity and respect. All staff are caring and supportive. In September my mum stayed
for 3 weeks and was sad to leave everyone, although she loves her own home. This was her second visit/stay and all the staff welcomed her back with open arms! The home is much more like a hotel than a care home, with superb facilities such as the hair salon. cafe and restaurant.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff treating everyone with dignity and respect. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from A C T (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the point of arrival, my mother was made to feel very welcome. From various telephone conversations with her, she told me that she was kept active with various activities offered by The Lindsay Care Home. She treated it as a 'holiday' this was treated as a trial run, but by the end of three weeks,
she wanted to go home. However, since returning, she has said that when she is ready for her next 'holiday' she will advise me she enjoyed herself and I have no doubt she will want to return soon.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear about your mum's positive experience at the home and appreciate your comments regarding how your mum treated her stay as a holiday. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from J H (Wife of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends The Lindsay as a day care resident a few times a month. It gives me a few hours relief as we have no family members who can share some of the care responsibilities. Very friendly and helpful staff from management to reception and housekeeping. Very impressed with the clean and busy
atmosphere in reception, particularly the aroma from the coffee area. Very informal atmosphere and I've always found it easy to have my questions answered, either by a member of staff present or by telephone/email. Good location too - easily accessible on bus routes.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased that you have had a positive experience with the home and appreciate your comments regarding the friendly and helpful staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from N C (Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Spent 3 weeks here recently, after hip replacement surgery at a hospital. Quite recently built the facility, well designed. Excellent staff - welcoming, helpful and sympathetic. Spotlessly clean throughout. Excellent laundry same day service. Hairdressing facility.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you had a positive experience with the home and appreciate your comments regarding the staff being welcoming and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Malcolm C (Husband of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my wife for 12 years I was very unhappy about placing her in a care home when the industry is getting such bad reports but my fears were unfounded. My wife is at the advanced stages of Lewy Bodies Dementia but she has settled happily at The Lindsay. The staff are kindness itself and
they give loving care to her and the other residents. The activities organised are enjoyed by her as is the food which seems excellent. The rooms are warm and comfortable in the colder weather but cool on the hot days when fans are used to supplement the fresh air from open windows. All in all an excellent care home.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the quality of care your wife has received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Gerry G (Husband of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was discharged from hospital on 4th June 2018 and we transferred her into The Lindsay as she needed care 24/7 and that had proved difficult before her hospital admission.
We found the staff there to be friendly and caring from day 1 and we were happy to leave her in their care. I visited every
day and often left around 8.00 o'clock in the evening so was able to assess the night staff as well and they are equally as good as those on daytime duty.
Happy to recommend The Lindsay to anyone else.

Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding your wife's care and your access to staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Rachel H (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and nurses are all very compassionate about their job. The care they give my father is excellent but I do find some of the management are not approachable and management in this environment should be more welcoming when you walk through the door.

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience of the staff at our care home and that your Father is being well cared for. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Les A (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 90-year-old man with mobility problems, I have to say that The Lindsay Care Home served my needs admirably. The staff from the manager to the rest of the staff display high professional standards in carrying out their work and they are very kind and considerate. Glad to say I still like the food
and the food here is very enjoyable. The home has a delightful garden and I sometimes sit there for a while when the weather is fine and soak up the sun for a while. Sometimes participate in activities such as singing and quizzes and the social aspects is welcome. I particularly enjoyed the celebration of the royal wedding and St George's day laid on by the home.


In retrospect, I believe I made the best decision possible when I chose to stay at The Lindsay Care Home because of the kindness, consideration and the excellent care I receive here.


Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay, we are pleased to hear that you are being well cared for at the home and you have had a positive experience with the staff. We appreciate your comments on the activities offered to the residents and glad you can enjoy the gardens as well. We will share your positive experience with the care home's manager, The Bupa Customer Care Team.


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Review from J S (Wife of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Husband had been in hospital for two months he was accepted into The Lindsay and treated with care, kindness and understanding. The staff were patient, friendly and respectful as he was also depressed, he was cared for with kindness. He was immobile - but now with lots of patience, he has made
lots of improvement. He's looking to a future now.

Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home

Thank you for your review of The Lindsay, we are glad that your husband is making an improvement and looking forward to the future. We appreciate your comments of our staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.


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Review from Sheila S (Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. The staff are like family to me.

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience at our care home. We appreciate your review and are glad that you are so close and comfortable with the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Ralph M (Resident) assisted by family/friend published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Because of additives to the food, I prefer plain food.

Reply from Natalie Krisman, Customer Adviser at The Lindsay Care Home

We appreciate the feedback you have provided for The Lindsay, your comments are extremely important to us and your preferences are our absolute priority. I have raised this with the home to ensure your comments are reviewed and a resolution can be looked at to increase your satisfaction. I have been informed that a few meetings have taken place with yourself, the Resident Experience Manager, Home Manager and Head Chef to discuss your diet/food requirements and that kitchen prepare fresh meals to your preferences outside of the usual menu. We will look to ensure this continues or if further changes are needed that we are able to provide this for you as we are always happy to discuss anything like this.


The Bupa Customer Care Team


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Review from Jackie G (Daughter of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and has a warm, friendly and supportive feel. The staff are kind and infinitely patient no matter what behaviours the service users exhibit. They have been wonderfully supportive to me personally and there is always a listening ear, reassuring comment or even a hug when things
are tough.
Comments from family/service users are taken on board at regular meetings and where necessary, action is taken promptly.
The coffee shop with free coffee, cake and fruit for family, visitors and service users provides a very welcome space for chatting or just sitting quietly.
The food is of excellent quality which can be so important to anyone who has fewer pleasures due to health or mobility issues. Great efforts are taken to provide exceptionally well-organised celebrations and social opportunities throughout the year. I consider us very lucky to have found the Lindsay and for over a year now have benefitted from their experience and expertise.

Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home

Thank you for your review of The Lindsay. We are pleased to hear that you have had a positive experience in our care homes and you feel welcome and involved when visiting the residents. We are glad to hear that the staff have been supportive and will pass on your comments to the home's manager. The Bupa Customer Care Team.


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Review from Shelley E (Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive in The Lindsay is second to none. My views are listened to and I feel valued and respected. All my needs and requests are met and the staff are always kind and happy.

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review. Our resident's health and wellbeing is our absolute priority and we are pleased to hear that you are having a positive experience within The Lindsay. We will share your feedback with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for The Lindsay Care Home is calculated as follows: ( (166 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator

Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.


Sarah

Sarah Camprido

Job Title: Activities Co-ordinator

Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.


Isobel

Isobel Dixey

Job Title: Receptionist

Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.


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Lynne Petty

Job Title: Resident Experience Manager

Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!


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Grant Gould

Job Title: Senior Activities Coordinator

Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.