The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.9 121 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

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Care Provided by The Lindsay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Dunthorne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Lindsay Care Home Reviews (121)

Total of 121, showing 101-120
9.9

The Lindsay Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time The Lindsay Care Home has 121 reviews.

Overall Experience

  • 100
  • 19
  • 2
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Date Published

121
4
10
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Review from Janice Y (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Lindsay for 4 months now and I am very comfortable and at ease with his care. The whole Lindsay team are excellent with the role they provide and everyone has the time to give that little bit of individual attention. The carer said to my dad the other day "and I
made you smile" and his reply was "and that's the best medicine".

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review. We are pleased to hear that you are comfortable with the staff at The Lindsay and your Father has settled in well. We will share your positive comments with the home's manager. The Bupa Customer Care Team.


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Review from L W (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's mental condition began to deteriorate to the point where she was reluctant to socialise with friends or neighbours. She became confused and very unhappy. Her family persuaded her to have a short stay in a care home to see how she would enjoy it. She made many friends both with residents
and staff and enjoyed the activities and social life she had previously lacked. Her appetite improved with the excellent food on offer and her family are delighted to see her enjoying life again.

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review, we are pleased to hear that your Mother had a positive experience whilst staying with us. We appreciate your comments of our home and will share them with the home's manager. The Bupa Customer Care Team.


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Review from Lynne C (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely worried when we had to make the decision that Mum could no longer live in her own at home. She had always been extremely independent. However, almost since the first week, she has seemed settled, happy and much brighter. She has made friends. Joins in activities and has put on weight.
The staff are wonderful and we could not have found anywhere better. We know Mum is safe and well looked after.

Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home

Thank you for your review, we pleased to hear that your Mother has settled in so well and is happy in the home, our residents' well being is our absolute priority. We will share your comments with the home's manager. The Customer Care Team.


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Review from Nigel C (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had 3 aged parents we have had 3 experiences of different care homes in Bournemouth and Poole. The Lindsay was by far the best! The care/management/atmosphere/kindness/friendliness was superb.

Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

I'm so pleased to hear that you have had a great experience with The Lindsay! Thank you for sharing your review.


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Review from P F (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and carers worked so hard during the snowy weather to make sure that we were cared for and fed under very difficult circumstances.

Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you for sharing your review on The Lindsay. I am pleased to hear that the home staff managed well under the challenging conditions!


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Review from Christine M (Daughter-in-law of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lindsay is very caring and supportive of both residents and family. The care received by Mum is second to none. The food is delicious and there is a varied menu. Most of all the activities are fantastic. So much preparation and thought go into them and the entertainers are age relevant and very
good. We would like to thank everyone at The Lindsay for their efforts - they make an outstanding team.

Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you so much for your kind words about our home, staff and activities! I am glad that you and your mum have had a positive experience with The Lindsay.


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Review from H I (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family found the staff very helpful and caring. Management were very good at keeping contact and explaining. Activities were many and varied. Nurses made a real effort with the patients, treating them with care and kindness.

Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you for your review and your kind words about our excellent staff. I am glad to hear that you are pleased with the activities and care provided.


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Review from Wendy C (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many homes before we discovered The Lindsay. We are thrilled with every aspect of the home from the happy atmosphere, the care, the food and activities.


The carers put in 100% to make sure all the residents are not only well cared for, but are happy which is equally important, they are

treated as individuals that matter.

Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you do much for your review. I am pleased to hear that you have had a positive experience with our home and the standard of care.


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Review from Sheila R (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have difficulty writing so a short review. Really good value, plenty going on, you really need to be well to appreciate all the activities on offer. Unfortunately, I was in a lot of pain and slept a lot. Staff very helpful and enthusiastic and cheerful.

Reply from Jayne Duck, Customer services administrator at The Lindsay Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Heather W (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming. Good range of activities. Food is of very good quality. Good variation each day and plenty of it. Rooms are a good size and very comfortable. Excellent carers and they do appear to make all efforts for consistency with the carers on duty. My father has been resident for 4 months
with Parkinsons Dementia. He is well settled, well look after and we are very happy with the care he receives and the welcome we get when we visit.

Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. I'm so pleased to hear that your father is happy and settled in our care and I hope that this gives you peace of mind knowing that he is safe and well cared for.


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Review from S L (Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found The Lindsay excellent in many ways - noticeably your entire staff were always smiling and pleasant. In fact, I never saw a cross face or grumpy face of staff members - from Sisters to cleaners they were always pleasant and helpful. The food improved during my stay and was very good and the care
was exceptional - always kind and helpful when needed and answered the call button promptly. Very good.

Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review and kind words. I'm so glad to hear that you enjoyed your stay with us and were well cared for.


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Review from Gill (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has vascular dementia, has been at the Lindsay for three months now and the staff have been amazing at helping her to settle in.
The facilities and activities provided for the residents are excellent and visitors are always made to feel very welcome and encouraged to join in.
I am very
happy that I have made the right choice of care home for my mother.

Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. I'm so glad to hear that your mother is settling in and is enjoying the activities. I'm sure with Christmas coming up there will be lots of different things for you to join in with.


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Review from M B (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was bowled away by the level of care and attention my mother received here. Every member of staff was happy and gave her as much time as she needed. She will definitely be coming back next time she needs respite care.

Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and your kind words about our staff. I hope that your mum comes again soon for some respite care.


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Review from Sheila Mary B (Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best choice I could have made - brilliant staff, brilliant carers and nurses. Brilliant night carers and brilliant care home. Plus brilliant laundry service and cleanliness and brilliant reception staff and also a big thank you to your hairdresser. I shall miss you all til the next time.

Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. So glad to hear that you had a good time while you were staying with us, hope to see you again soon.


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Review from A T (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a cognitive impairment and needs lots of help and support with all aspects of her life. The staff at The Lindsay are all kind and caring. They treat her with dignity and affection and I know she feels well care for and safe.
The various social activities add a variety to each day and
my mother particularly enjoys the outings.
As a daughter of someone in a care home, I particularly value the communication from nursing staff and carers, so I know exactly how my mum's doing.

Reply from Emily Wilson, Customer Service Administrator at The Lindsay Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Geoff L (Nephew of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely. It's super. Friendly and clean. The staff are lovely!

Reply from Jayne Duck, Customer services administrtor at The Lindsay Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Denise G (Friend of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing that struck me was the overwhelming sense of care and commitment shown by all the staff at all times. Nothing was too much trouble, they remain bright and helpful even in the most demanding situations. The rooms are adequately and well furnished and are easily personalised by residents,
being brand new are its a bit plain. The food is excellent and well thought out by a top chef! Also, security is very impressive without being intimidating. Overall if I could afford it, I would love to spend my last days in such a reassuring, supportive welcoming home.

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Review from S L (Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needed a respite for two weeks, I stayed for four.

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Review from Marie C (Regular Volunteer) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a delight realising the comfort and experience this lady is gaining from being well enveloped in both reassurances for not only herself but other folk that care for her health, wellbeing and spiritual needs. An entirely worry and stress free environment to recuperate or dwell long term.

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Review from A Y (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thrilled with every aspect of the care and attention that my mother has received since moving to The Lindsay. Because I live in Canada, I need reliable staff and a home where I can trust others to provide the care I cannot. I have found it! Everything about the experience has been positive.
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I feel incredibly lucky that I found The Lindsay.
- Activities could be improved if existing themes and materials were more sophisticated and less child like.
- My mothers friend's describe it as 'living in a hotel' having wine with lunch made it feel more like home.
The attention to detail for mum's birthday was the icing on the cake! I can't begin to express my gratitude!

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for The Lindsay Care Home is calculated as follows: ( (166 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator

Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.


Sarah

Sarah Camprido

Job Title: Activities Co-ordinator

Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.


Isobel

Isobel Dixey

Job Title: Receptionist

Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.


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Lynne Petty

Job Title: Resident Experience Manager

Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!


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Grant Gould

Job Title: Senior Activities Coordinator

Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.