The food is very good and the staff are cheerful and very helpful.
Sheila R (Daughter of Resident)
Extremely pleased with the care that is being given
Tim M (Son of Resident)
What can I say; it's superb. The staff are lovely, caring, polite and dedicated to their role
Isabella M (Daughter-in-law of Resident)
Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
Plenty of Parking for visitors, Residents and their Families.
Hartford Court has a Review Score of 9.7 (9.650) out of 10, based on 17 reviews in the last 2 years. Over all time Hartford Court has 82 reviews.
Review from D C (Son-in-law of Resident) published on 5 March 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Hartford Court
Thank you for taking the time to write this review. It is wonderful to know that during your time visiting many care homes that Hartford Court stands out as warm and welcoming, friendly and clean. We are also very happy to hear how our team are compassionate and caring towards, not only the residents but to visitors too. We will pass on your kind words to the whole team at Hartford Court.
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Review from P S (Son of Resident) published on 31 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Hartford Court
Thank you for taking the time to write this review. It is good to hear that any issues that may have arisen have been rectified by the team at Hartford Court and you are now happy with the care and support your loved one receives. We will pass on these kind words to everyone at Hartford Court.
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Review from Roger H (Son of Resident) published on 12 December 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to write this review. We are sorry to hear that your mother is unwell. It is good to know that the team at Hartford Court are making sure she is well cared for, supported and comfortable. We will pass on your kind words to the team at Hartford Court.
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Review from Susan D (Daughter of Resident) published on 26 November 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court
Thank you for taking the time to leave such a lovely review, we are thrilled to hear mum has settled into life at Hartford Court so well. We are very proud of how the team works so hard to make life within the care home such a special, joyful and happy place to live. The garden is beautiful and very well looked after by our gardener Chris. We love to get the residents involved with the garden, and everyone loves to be outside whatever the weather. It's great to know mum is enjoying all the daily activities which our team plan and deliver each day. Thank you once again for your time and very kind comments, I will be sure to pass them onto all the staff at Hartford Court.
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Review from Leanne H (Granddaughter of Resident) published on 7 November 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court
Thank you so much for taking the time to write such a heartfelt review. We know at Hartford Care how hard it is to make that decision to look for care for our loved ones. We are so pleased to know you are at ease and happy with the care provided to your nan at Hartford Court. We look at all our wonderful residents as part of our family, so we make sure we make them feel safe, relaxed and happy every day. I will be sure to pass on your comments to the rest of the team.
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Review from M H (Daughter of Resident) published on 13 September 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court
Firstly, I would like to thank you so much for taking the time to leave such a heartwarming review. We are so pleased to hear Mum has settled in so well to life at Hartford Court. It is such a pleasure to read your wonderful comments about staff, activities and the facilities we provide. We all work to the Hartford care values and ethos, making everyone within our homes feel like part of our family, and creating caring communities. I feel this review just demonstrates all our values. I will be sure to pass your very kind comments on to the team at Hartford Court.
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Review from J W (Son of Resident) published on 25 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to write this review. Across Hartford Care, we endeavour to take the residents out into the community as much as possible along with all the great activities provided the homes, so it is great to hear how much your mother enjoys Christmas time at Hartford Court. We will pass on these lovely words to the team at Hartford Court.
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Review from S P (Daughter of Resident) published on 19 July 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court
Thank you for taking the time to write a heartwarming review. It gives us great pleasure to be able to care and support your mother here at Hartford Court. The staff work with great passion and professionalism to deliver person-centred care so that all our residents receive the attention they all need and deserve. I will be sure to pass this onto the team at Hartford Court.
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Review from S B (Daughter of Resident) published on 26 June 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the communication you receive and how satisfied you are with the care and support your mum receives at Hartford Court. We will pass on these kind words to the team.
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Review from J C (Husband of Resident) published on 16 May 2024
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Review from G D (Friend of Resident) published on 9 May 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court
Thank you for taking the time to write these kind words. It is always so lovely to hear such positive feedback from visitors to our homes. I will pass this review onto our team at Hartford Court.
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Review from J M (Daughter of Resident) published on 25 April 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to write this review. It is great to hear that you receive a warm welcome when visiting your mother at Hartford Court and especially good to hear that any issue you may have has been dealt with promptly and with satisfaction. Your kind words will be passed on to the team at Hartford Court.
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Review from D O (Daughter of Resident) published on 15 April 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to write this review. It is good to hear that you are happy with the care and support your mother is receiving at Hartford Court and that your mum is happy and enjoying the activities provided. We will pass on these kind words to all the staff at Hartford Court.
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Review from J G (Cousin of Resident) published on 27 March 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to write this review. We are happy to hear your cousin is being so well supported at Hartford Court. We will pass on these kind words to all the staff at Hartford Court.
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Review from Robert C (Friend of Resident) published on 26 March 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court
We appreciate you taking the time to leave a lovely review regarding the excellent care your friend is receiving at Hartford Court. Thank you for your positive and kind words about our home and staff, I will be sure to share this review with our team.
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Review from L G (Daughter-in-law of Resident) published on 22 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court
Thank you for taking the time to let us know how happy you are with the care provided at Hartford Court. We are pleased to hear how well your mother-in-law has settled in and is enjoying all the activities provided. We will pass on these kind words to all the staff at Hartford Court, who no doubt will be very happy to hear how happy you and your mother-in-law are.
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Review from Sarah C (Daughter of Resident) published on 14 September 2023
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Reply from Lindsay Mahoney, Hospitality and Well-being Lead at Hartford Court
Thank you so much for taking the time to write such a lovely review of Hartford Court. All the staff really appreciate that their hard work and dedication doesn't go unnoticed. We are so happy to hear that your mum is enjoying her time at Hartford Court and that you have peace of mind that she is being looked after well and feels safe.
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Review from Judith W (Wife of Resident) published on 28 March 2022
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Reply from Alison Reijman, PR Coordinator at Hartford Court
Thank you for your wonderful comments about Hartford Court. We are delighted you are so satisfied with the care and support we are giving your husband. We will share your review with our wonderful team, who are looking after him.
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Review from Alan W (Resident) assisted by family/friend published on 25 March 2022
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Reply from Alison Reijman, PR Coordinator at Hartford Court
Thank you very much for your wonderful words about Hartford Court. It's our pleasure to look after and support you. We are so delighted with the progress you have made in our care, and to see you becoming more independent. Our Hartford Court team will be so thrilled with your comments.
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Review from Heidi L (Daughter of Resident) published on 18 March 2022
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Reply from Alison Reijman, PR Coordinator at Hartford Court
What lovely words about Hartford Court. It is our pleasure to look after your Mum and to see her settle in so well with us.
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The Review Score of 9.7 (9.650) out of 10 for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Hartford Court is calculated as follows: ( (143 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartford Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Mar 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2018
Hello and welcome to Hartford Court!
My name is Michelle Presdee and I became the General Manager of Hartford Court in August 2018.
During my career, I have always worked in adult social care. I started as a ‘tea girl’ and then an ‘auxiliary nurse’ in a nursing home. Following my degree and social work qualification, I worked for many years as a social worker, specialising in working with older people. This role involved supported people maintaining their independence, which at times meant supporting people to move into a care home. This gave me insight into how people can flourish, and their life be enhanced by moving into the right care home.
I have also spent twenty years working for the Care Quality Commission as an inspector. This has given me the skills and experience to know Hartford Court is a home which ensures residents are central and will be at the heart of all decisions made. Residents can be assured they will be treated with the core principles of dignity, privacy and respect at all times. All the staff team know and understand Hartford Court is the resident’s home and will ensure all they do encompasses the values people expect in their own home. Hartford Care has, at its heart, the core three values; Care, Comfort and Companionship.
Residents will be supported and encouraged to continue to follow their hobbies and dreams. We will do all we can to ensure residents are safe, comfortable and always have companionship.
I am delighted and proud to be managing Hartford Court. We have a beautiful environment both inside and outside and I look forward to welcoming you and your loved ones soon!
Job Title: Head of Care
Joined: 2019
Josh Presdee Joined Hartford Court as a carer in 2019. He has since worked hard and progressed to senior carer and is now Head of Care.
Job Title: Head of Care
Joined: 2019
Kerry joined Hartford Court in 2019 as a Senior Care Assistant, but more recently has been promoted to Head of Care.