Hartford Court

Catherington Place, Portsmouth PO3 6GN
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9.7 83 Reviews
  • Hartford Court, Portsmouth
Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.

Hartford Court is spread over two distinct floors that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care where every one of their residents have their independence championed and their individual preferences supported.

On the first floor the home has a highly positive dementia specialist floor which incorporates a range of cleverly hidden elements that make living with dementia as positive an experience as possible. Highly-trained and empathetic staff make sure that each and every day their residents are greeted with a smiling face and a respectful demeanour from every member of staff that they encounter. Activities have been designed to be interesting yet meaningful and so give the residents reason to get involved rather than just filling time.

All of the individually designed bedrooms are comfortable, beautifully furnished and complete with a large and spacious wet room. The first floor also enjoys a comfortable terrace from which the residents can enjoy continuous access to the fresh air for relaxation. All rooms come with a flat screen TV and for those residents that wish there is a direct dial telephone.

Residents can socialise in the communal areas or relax in the beautiful gardens along with enjoying all inclusive home cooked meals in the dining room. Hartford Court also benefits from a hairdressing salon, inclusive daily activity schedule including trips out, access to video calling and an all inclusive laundry service.

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Care Provided by Hartford Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Presdee (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (56)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023

Funding & Fees Guide for Hartford Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,625
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Hartford Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of Parking for visitors, Residents and their Families.


Hartford Court Reviews (83)

Total of 83, showing 21-40
9.7

Hartford Court has a Review Score of 9.7 (9.665) out of 10, based on 18 reviews in the last 2 years. Over all time Hartford Court has 83 reviews.

Overall Experience

  • 73
  • 10
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Review from Heidi L (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hartford Court for three months now and has settled in extremely well. It took a few weeks but the staff have helped with her transition and cannot be more helpful.
She is very happy here and can't fault it. She enjoys the food very much. IT will be lovely to visit her in a non-covid
environment (ie. no ppe and lateral flows etc) one day.

Reply from Alison Reijman, PR Coordinator at Hartford Court

What lovely words about Hartford Court. It is our pleasure to look after your Mum and to see her settle in so well with us.


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Review from Janet S (Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for three months, and in all that time I have been completely happy in my lovely room with all the amenities I need. Four meals each day of very good quality. The facilities are first class, the staff all, without exception, always there if and when needed.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you so much for your wonderful review of Hartford Court. We are delighted that you are so happy with your lovely room and the care we are giving you. We will share your kind words with all the team that are looking after you.


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Review from Tim M (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care that is being given the home is very friendly and it is a very relaxed place to be.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you very much for your superb review of Hartford Court. It is our pleasure to care for your loved one. We shall ensure all our fantastic team see your review. They will be delighted with your comments.


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Review from Ray L (Son of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seriously cannot believe that despite the Flu Vaccine being made available to the general public for around 6-8 weeks now the residents of Hartford Care in Portsmouth have still not had theirs for whatever reason and certainly not made clear, and no plan or date as to how and when it will take place.
Furthermore,
we have now made our own arrangements for our mother to get this done at a local practice quite easily. This is the GP practice we believe is linked to Hartford Court.
I/we look forward to your response on this.
Thank you.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you for your comments. We are very sorry to hear you are disappointed that the home has not organised the flu vaccinations for the residents. However, we're working closely with our external partners to ensure a safe delivery of the flu vaccine and will do everything we can to ensure this is delivered as quickly as the surgery will allow. We would be happy to support you in raising concerns with the surgery directly.


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Review from Sheila R (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for five months and after the initial settling in period has been very happy with the care she has received. The food is very good and the staff are cheerful and very helpful. Her room is a nice size, light and has a lovely view of the garden.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you for your very kind words about Hartford Care. It is our pleasure to care for your mother and we too are delighted to see how well she has settled in with us. We will pass on your lovely comments to our team who are looking after her.


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Review from Patricia S (Sister of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you for your kind words about Hartford Court. It is our pleasure to look after your loved one, and we shall pass on your comments to our wonderful team here.


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Review from Isabella M (Daughter-in-law of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say; it's superb. The staff are lovely, caring, polite and dedicated to their role. The home is clean and lovely throughout. My mother-in-law's room is really lovely; she doesn't want for anything.

Reply from Alison Reijman, PR Coordinator at Hartford Court

What wonderful words about Hartford Court. We really do have the most fantastic care home where it's our pleasure to care for your mother-in-law. We shall share your superb comments with our lovely team, who are looking after her.


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Review from Susan R (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Mum first moved into Hartford Court we were impressed by the care, cleanliness and friendliness of the home but Mum says that standards regarding food quality and staffing levels have dropped. However, Mum was ill recently and I couldn't fault the care and attention she received. As we came out
of the pandemic, I hope Mum will report improvements in the home.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you for your review of Hartford Court. We are delighted you are happy with the standard of care we are providing for your mum. The safety and well-being of our residents has been of paramount importance during the pandemic. If there are any issues you would like to raise, please contact us directly and we will pleased to discuss them with you.


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Review from Pete A (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Hartford Court for a few years, my dad was here with her as well.
Such a friendly welcoming home from home. Managed to visit mum today thank you. Great place to be highly recommend nothing is too much trouble, they always go the extra mile.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you so much for your fantastic review of Hartford Court.. It is our pleasure to look after your mum and we are so glad we could arrange a visit for you to see her. We will let our lovely Hartford Court team know how much you appreciate all they are doing to support you and help your mum.


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Review from Kevin R (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford care has done a fantastic job over the last 11 months since Mum joined them as a dementia resident. Hartford have dealt with Covid fantastically and maintained great communication with us over what was going on. Mum is happy in her own world at Hartford. She speaks highly of the staff, the
premises, her accommodation and the food that is served.
For their part, the staff have been brilliant and work so hard to uplift the spirits of the residents. Mum has a great rapport with them, despite her dementia.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you very much for your wonderful words. It has been a very challenging time for all of us but we are so pleased your Mum is so happy in our care. It is our pleasure to look after her and to know she loves everything about Hartford Court. We shall ensure everyone here knows how much she appreciates being a part of our Hartford Court family.


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Review from Marjorie B (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am lucky to have found a really nice care home. I like the freedom of being able to do what I enjoy. The staff are very caring and so kind to me.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you so much for your lovely review of Hartford Court. It is our pleasure to look after you, and we are so glad you enjoy your freedom to live your best life with us. We shall share your wonderful comments with the team who are caring for you.


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Review from Colin W (Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional, helpful and very friendly.
Everyone is always willing to help and will go out of their way for you.
Nothing is too much trouble.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you so much for your lovely review of Hartford Court. It is our pleasure to look after you, and we really appreciate your kind words about our fantastic Hartford Court team.


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Review from Anne C (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hartford Court for nearly two years. It is fantastic to know that she is in a purpose-built care home with modern facilities. Thankfully, it does not feel like the majority of care homes and offers many areas where she can go to sit. The team are very professional, caring and friendly.

Reply from Alison Reijman, PR Coordinator at Hartford Court

What lovely words about Hartford Court. It is a pleasure to look after your Mum and we are thrilled you are so happy with the wonderful facilities provided there. It is important to enable our residents to have places where they can enjoy the company of others and also where they can have some quiet time alone. We shall pass on your comments to our fantastic team who will be delighted to know how much you value them.


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Review from Corinne (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring environment where Mum is well looked after by happy cheerful staff. I would not hesitate to recommend it to prospective residents or their families.

Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you so much for your lovely comments about our wonderful team at Hartford Court. They will be delighted to know how much you value the care they provide for your Mum.


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Review from Nicola S (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent, more expensive than some, but is worth it. Its always clean no nasty smell. Activities have improved recently, trips out arranged. My dad is very happy, well looked after and I believe actually loved by the staff.

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Review from David W (Son of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fortunate to gain a residency three months ago; there have been some issues as she had been living on her own for some time and she was not looking forward to sacrificing her independence. However, she has now settled into the routine of the establishment and feels part of the Hartford
Court 'family'. The three month settling in period was managed extremely well by the administrative team who have done a fantastic job of convincing my mother that she is now an integral part of 'Team Hartford'. The care staff at Hartford Court are very engaging, polite and extremely proficient. The administration staff are very efficient and effective, there are no problems just solutions, a fabulous way to run a service organisation. The health care provided is second to none and I have nothing but praise for their dedication and caring approach. The food is also excellent, always well prepared and presented. The accommodation is five star, light, bright and airy; a lovely environment.

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Review from Pauline S (Friend of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. Nothing too much trouble, they are always there to help. Find all staff very good. They make you very welcome. I like the way they treat the residence with dignity.

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Review from Linda S (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Hartford Court for 4 months, following several 2 week stays for respite care previously. The staff are professional and caring and always treat the residents with respect and dignity. There are regular activities for the residents and trips out when the weather permits.
The building is modern and always clean and the food is excellent. There is also a large garden which is utilised by the residents in warmer weather. We, as a family, would thoroughly recommend Hartford Court to anyone seeking a safe and comfortable residence for a loved one.

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Review from Colin L (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this care home is great. All the staff go out of their way to help. Also, it is very modern and clean. The food that is cooked is all fresh and looks very nice.

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Review from Andrew H (Nephew of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not wish for a better place for our uncle to be living in for the last period of his life.
After becoming too vulnerable to live alone in his own home, our uncle moved into Hartford Court in June 2018. From the very beginning, all members of staff made it their objective to ensure that he
felt completely at ease and that this was his new home, to do as he pleased. The design and fresh feel of the building is excellent. Catering is first-class. Medical support is professionally overseen. Staff are lovely, getting just the right blend of professionalism and informality. Managers are always accessible and helpful if there are any queries or problems.


Residents are treated with respect, and it really is an outstanding care home in every aspect.


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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Hartford Court is calculated as follows: ( (154 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartford Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Michelle

Michelle Presdee

Job Title: General Manager

Joined: 2018

Hello and welcome to Hartford Court!


My name is Michelle Presdee and I became the General Manager of Hartford Court in August 2018.


During my career, I have always worked in adult social care. I started as a ‘tea girl’ and then an ‘auxiliary nurse’ in a nursing home. Following my degree and social work qualification, I worked for many years as a social worker, specialising in working with older people. This role involved supported people maintaining their independence, which at times meant supporting people to move into a care home. This gave me insight into how people can flourish, and their life be enhanced by moving into the right care home.

I have also spent twenty years working for the Care Quality Commission as an inspector. This has given me the skills and experience to know Hartford Court is a home which ensures residents are central and will be at the heart of all decisions made. Residents can be assured they will be treated with the core principles of dignity, privacy and respect at all times. All the staff team know and understand Hartford Court is the resident’s home and will ensure all they do encompasses the values people expect in their own home. Hartford Care has, at its heart, the core three values; Care, Comfort and Companionship.

Residents will be supported and encouraged to continue to follow their hobbies and dreams. We will do all we can to ensure residents are safe, comfortable and always have companionship.


I am delighted and proud to be managing Hartford Court. We have a beautiful environment both inside and outside and I look forward to welcoming you and your loved ones soon!


Josh

Josh Presdee

Job Title: Head of Care

Joined: 2019

Josh Presdee Joined Hartford Court as a carer in 2019. He has since worked hard and progressed to senior carer and is now Head of Care.


Kerry

Kerry Stanworth

Job Title: Head of Care

Joined: 2019

Kerry joined Hartford Court in 2019 as a Senior Care Assistant, but more recently has been promoted to Head of Care.