Hartford Court

Catherington Place, Portsmouth PO3 6GN
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9.7 83 Reviews
  • Hartford Court, Portsmouth
Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.

Hartford Court is spread over two distinct floors that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care where every one of their residents have their independence championed and their individual preferences supported.

On the first floor the home has a highly positive dementia specialist floor which incorporates a range of cleverly hidden elements that make living with dementia as positive an experience as possible. Highly-trained and empathetic staff make sure that each and every day their residents are greeted with a smiling face and a respectful demeanour from every member of staff that they encounter. Activities have been designed to be interesting yet meaningful and so give the residents reason to get involved rather than just filling time.

All of the individually designed bedrooms are comfortable, beautifully furnished and complete with a large and spacious wet room. The first floor also enjoys a comfortable terrace from which the residents can enjoy continuous access to the fresh air for relaxation. All rooms come with a flat screen TV and for those residents that wish there is a direct dial telephone.

Residents can socialise in the communal areas or relax in the beautiful gardens along with enjoying all inclusive home cooked meals in the dining room. Hartford Court also benefits from a hairdressing salon, inclusive daily activity schedule including trips out, access to video calling and an all inclusive laundry service.

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Care Provided by Hartford Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Presdee (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (56)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023

Funding & Fees Guide for Hartford Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,625
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Hartford Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of Parking for visitors, Residents and their Families.


Hartford Court Reviews (83)

Total of 83, showing 41-60
9.7

Hartford Court has a Review Score of 9.7 (9.665) out of 10, based on 18 reviews in the last 2 years. Over all time Hartford Court has 83 reviews.

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Review from David A (Son of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are and have been residents at Hartford Court for about two years. Both are living with dementia and have fragility issues.
I have found the home to be modern, well laid out and well equipped. All of which is good but the main benefit of the home is its staff. They really do look after
my parents as if they were their own family. My family feel both privileged and so thankful that our parents are here. I have absolutely no hesitation in recommending the home.

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Review from Lynda M (Daughter-in-law of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend this care home. All the staff are extremely helpful and friendly as are the management team. It is kept very clean and to a high standard.

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Review from Kay B (Niece of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I fully recommend this home. An Aunt, who just needed help with a few things, has been here for about six months and loved living here. Unfortunately, she is heading towards the end of life now. At ALL times she has been treated with utmost dignity and caring. I have never been in a home that has been
more caring. Also, the building is amazing and has many different areas that residents can visit with or without their guests. A massive thank you to the staff.

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Review from Margo B (Daughter of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Hartford Court is a modern building set in beautiful grounds. The staff are welcoming and make contact whenever they see you in the building. My Mother is so settled that she considers this her home. The cleanliness of the building is excellent and the garden a delight. I
have no negative views relating to anything to do with this wonderful home.

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Review from Alec R (Son of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this modern, clean and well-organised care home for over 6 months. She is safe and well cared for and she enjoys a spacious and well-appointed room. Her Carers have treated her with dignity and respect and those who have stayed and built up relationships with residents are very
kind and full of concern.
When my mother had a very serious fall the carer on duty was totally professional. She called the emergency services and stayed with her until both they and we arrived.
The management staff are always around and both my wife and I appreciate their open door policy. The reception staff are excellent, always welcoming and keen to help.
Just recently there seems to be an improvement in the level of activities being provided by the home.

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Review from Francine M (Sister of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother sadly had a stroke at age 59 in May 2018. After being in hospital and then in a Neuro-rehabilitation unit he needed a place to live and be cared for until we can sell his own home which is no longer accessible for him. We have a small family and very sadly none of us have an accessible home
he could come to, so finding such a wonderful place as Hartford Court has been brilliant. Everyone goes over and above to help and all of the staff you meet are so welcoming and friendly. I am sure that it will really help my brother to cope with what has happened to him.

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Review from Pam H (Sister of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Hartford Court has been amazing. It was necessary to place my brother there in January of this year due to him becoming unable to care, feed and be safe at home on his own due to Alzheimer and then Dementia. The staff have been amazing, each and every one of them from Management and
care teams through to the domestic staff. All of them have time for the residents, show them affection and will always stop and have a chat with the residents. I cannot praise the staff at Hartford Court enough, they are all amazing. It is a beautiful home, with lovely rooms, lovely home cooked food, brilliant activities, social events and great entertainment for those that can participate. What is especially important to us, as family, is that we are always made to feel so welcome, loved and cared for too. I would never, ever, hesitate to recommend it to anyone looking for care for a loved one.

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Review from Sarah H (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very difficult time with my dad being in hospital and him no longer being able to cope at home I had to find a care home for him. On first impressions of the home I felt that it was a very modern, clean and friendly place. It seemed more like a hotel than a care home! It's very hard after being
his carer to hand the care over to others and trust that he will be looked after like you did it. From the start, back in February of this year, we were both made to feel very welcome. The carers are all lovely and a lot of the other service users have become like a big family. I would definitely recommend the home to others.

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Review from Lynda H (Daughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hartford Court nearly 7 months now, she is well looked after, all of the staff are excellent, I know she is safe and very happy. It is like one big family, which makes a great atmosphere and a pleasure to visit there. Thank you to you all at Hartford.

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Review from Sue L (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Hartford Court for a month's respite care. She enjoyed her stay and spoke very highly of the staff. The rooms were lovely and she spoke highly of the food. We shall certainly use the home at a future date if possible.

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Review from Kat C (Friend of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend was looking for a care home for her mum for a temporary stay she went to many homes in the area. It is a very upsetting time. I visited 3 as well and Hartford Court was finally chosen. When I first arrived I thought how smart the building and outside areas looked. I walked in and instantly
was met by friendly staff and patients.
The building was clean, homely, smart and modern. Her room was fantastic but more importantly, the staff were so kind, caring and attentive to my friend's needs. They showed high levels of care and communication with the family. Unfortunately, she only had 2 weeks there but during that time, the care she received was fantastic. I was there for long hours but felt comfortable to help myself to drinks whenever I needed and the staff also looked after the visitors as well. The staff were cheerful and approachable and very caring. She was dealt with dignity at all times. I would recommend this home.

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Review from Michael K (Nephew of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, I have had an excellent experience with Hartford. Nothing is too much trouble and every request is promptly dealt with. My Aunt is extremely happy there and I would thank everyone for their attention and help to her. Thanks to the manager and all the team at Hartford.

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Review from Doug W (Great-Nephew of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter, you can feel the warm welcoming atmosphere, by watching the staff you can observe that they truly care about the residents and their needs. It is such a relief to know that a truly loved member of your family is happy, well looked after, safe and secure in the hands of the
staff who always go about their work in a truly professional manner.

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Review from Chris O (Son of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 93 and lives alone in Winchester. She was looking worn out and in need of a rest so it was agreed that she would take a little respite care to recharge her batteries. I rang up Hartford Court and made an appointment to look around.
From the moment I walked up to reception, I knew that she
would be happy there. It looks so nice from the outside and was even better inside. I was given the guided tour and felt that she would be pampered during her time.
All the staff had a lovely attitude, and it was just a case of selling it to Mum. She was apprehensive at first but very quickly felt at home. She tells me the food was terrific, and nothing was too much trouble for the staff. She met up with another resident, and they were provided with a member of staff to visit the D Day museum. She came away after 2 weeks fully recharged and I am hoping it won't be long before she makes it her permanent home in the future.
I cannot praise Hartford Court and all who work there highly enough.

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Review from Helen S (Daughter of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I discovered Hartford Court, I visited 11 care home but for one reason or another, I felt unhappy leaving my mum there. All that changed when I walked into Hartford Court. As soon as I walked in the home it was so welcoming, the staff are very caring and helpful and the residents are happy and
well looked after. I immediately knew my mum would love being part of this 'home community'.
Unfortunately what no one did know was how ill my mum was on arrival. Obviously, this became apparent very quickly. The management and staff took the decision to embrace my mum and for the last two weeks' of her life, the care she received from all at Hartford Court was second to none. Not only did they look after my mum first class but they also gave myself and my family tremendous support in a very difficult and upsetting time for all of us. As a family, we have so much to thank all the staff at Hartford Court for. Their care and devotion to my mum was truly amazing.

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Review from David C (Son of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident of Hartford Court for 18months. He had been self-sufficient at home but got to the point where due to his increasing frailty was no longer able to cope. Since moving to Hartford Court he has had a new lease of life.
At 90 and frail, he now considers it his home. He is very
comfortable and cared for in every way by the kind and professional staff there. Above the obvious things like providing all aspects of 24-hour care, very good food, correct medication etc. the staff always make time to chat to my dad and make him feel relevant and an adult - valuing his opinions. He calls the staff his family. We feel that living at Hartford Court has made a significant improvement to my Dad's quality and contentment of life.
On the occasions when there are medical problems, the staff always keep us informed and deal with issues in a professional and timely way, minimising the burden for my Dad and reducing the family worry.
We highly recommend Hartford Court.

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Review from Mike G (Son-in-law of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, modern and welcoming building; enthusiastic, supportive and caring staff; a manager who is making a big difference - this is an outstanding facility.
There is a variety of interesting and fun activities for residents and day-care users, and nothing is too much trouble for members of staff.
It feels like a happy community the moment you walk in.

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Review from Barry N (Son of Resident) published on 9 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not failed to be impressed by care, support and management of Hartford Court. The staff have not only dealt with my mother's issues but supported me as well. There is a very personal and genuinely homely feel and I feel lucky to have found a place like this for my mother.

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Review from P S (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Great staff and facilities. A few more 'older person' activities are needed - music, films etc. Very safe and great food.

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Review from Patricia W (Friend of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my friend at this beautiful home, the atmosphere is fantastic with lovely soft music playing. The residents all look happy and well cared for. The staff are amazing, caring and friendly.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Hartford Court is calculated as follows: ( (154 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartford Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Michelle

Michelle Presdee

Job Title: General Manager

Joined: 2018

Hello and welcome to Hartford Court!


My name is Michelle Presdee and I became the General Manager of Hartford Court in August 2018.


During my career, I have always worked in adult social care. I started as a ‘tea girl’ and then an ‘auxiliary nurse’ in a nursing home. Following my degree and social work qualification, I worked for many years as a social worker, specialising in working with older people. This role involved supported people maintaining their independence, which at times meant supporting people to move into a care home. This gave me insight into how people can flourish, and their life be enhanced by moving into the right care home.

I have also spent twenty years working for the Care Quality Commission as an inspector. This has given me the skills and experience to know Hartford Court is a home which ensures residents are central and will be at the heart of all decisions made. Residents can be assured they will be treated with the core principles of dignity, privacy and respect at all times. All the staff team know and understand Hartford Court is the resident’s home and will ensure all they do encompasses the values people expect in their own home. Hartford Care has, at its heart, the core three values; Care, Comfort and Companionship.

Residents will be supported and encouraged to continue to follow their hobbies and dreams. We will do all we can to ensure residents are safe, comfortable and always have companionship.


I am delighted and proud to be managing Hartford Court. We have a beautiful environment both inside and outside and I look forward to welcoming you and your loved ones soon!


Josh

Josh Presdee

Job Title: Head of Care

Joined: 2019

Josh Presdee Joined Hartford Court as a carer in 2019. He has since worked hard and progressed to senior carer and is now Head of Care.


Kerry

Kerry Stanworth

Job Title: Head of Care

Joined: 2019

Kerry joined Hartford Court in 2019 as a Senior Care Assistant, but more recently has been promoted to Head of Care.