Hartford Court

Catherington Place, Portsmouth PO3 6GN
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9.7 82 Reviews
  • Hartford Court, Portsmouth
Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.

Hartford Court is spread over two distinct floors that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care where every one of their residents have their independence championed and their individual preferences supported.

On the first floor the home has a highly positive dementia specialist floor which incorporates a range of cleverly hidden elements that make living with dementia as positive an experience as possible. Highly-trained and empathetic staff make sure that each and every day their residents are greeted with a smiling face and a respectful demeanour from every member of staff that they encounter. Activities have been designed to be interesting yet meaningful and so give the residents reason to get involved rather than just filling time.

All of the individually designed bedrooms are comfortable, beautifully furnished and complete with a large and spacious wet room. The first floor also enjoys a comfortable terrace from which the residents can enjoy continuous access to the fresh air for relaxation. All rooms come with a flat screen TV and for those residents that wish there is a direct dial telephone.

Residents can socialise in the communal areas or relax in the beautiful gardens along with enjoying all inclusive home cooked meals in the dining room. Hartford Court also benefits from a hairdressing salon, inclusive daily activity schedule including trips out, access to video calling and an all inclusive laundry service.

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Care Provided by Hartford Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Presdee (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (56)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023

Funding & Fees Guide for Hartford Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,625
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Hartford Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of Parking for visitors, Residents and their Families.


Hartford Court Reviews (82)

Total of 82, showing 61-80
9.7

Hartford Court has a Review Score of 9.7 (9.650) out of 10, based on 17 reviews in the last 2 years. Over all time Hartford Court has 82 reviews.

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Review from Robert B (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at the care home Formerly West Cliff Care Home later Hartford Care Home for around three years. She loved being at the care home she called it her hotel and enjoyed the privacy she was afforded. The lovely large room and private bathroom. Her room looked out onto large open fields
with views over the Solent and the passing ships as well as seeing deer, horses, foxes and cattle which remind her of the New Forrest her favourite place.
The staff at all times were very attentive if needed and were always friendly, polite and courteous. Overall it was a real home from home for her.

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Review from M D (Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were anxious that as a Parkinson's sufferer I needed my medication at the exact time. This happened almost 100% of the time.


The staff were delightful and nothing was too much trouble. The food was freshly cooked and looked appetising.


I would recommend this care home.


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Review from Amanda B (Daughter-in-law of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the splendid care given to my relative. All the staff I have met are friendly, professional, caring and patient. The staff always greet you with a smile and you are made to feel so welcome. Staff go the extra mile to make a connection with my Mum in law whose care needs
fluctuate greatly. The food is good and residents are often consulted on their likes and dislikes. The team liaise with GPs and other healthcare team members very effectively and always feed back to us, the family. We count ourselves lucky to have found such a lovely home for our relative.

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Review from Lois C (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kind, friendly and caring staff helped my relative settle in quickly to the home. Good sized rooms, wide corridors and comfortable lounges. Good quality home cooked food.

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Review from Margaret Ann D (Resident) assisted by family/friend published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. No moans!

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Review from Judith C (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mother at Hartford Court this morning. She looked really well and while chatting said: 'We are all so happy here, everyone gets on so well, I never thought it would be as nice as this.' Thankyou to all staff at Hartford Court who have given her such good quality of life since she moved in
9 months ago.

Reply from Hollie Cobbett-Payne, Marketing Coordinator at Hartford Court

Hi Judith,


Thank you so much for your lovely review of Hartford Court. It is brilliant to hear how well your Mother is settling in!


Hartford Care Team.


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Review from Christine C (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford Court Is well designed, tastefully furnished and decorated. It is homely, light, airy yet warm, and comfortable. Staff and care programme are second to none. Mum is safe and happy, in a loving, caring environment where every need is catered for: emotional, social, physical, mental and spiritual.
All staff, (who are easily identifiable in smart, bright uniforms), demonstrate the highest standard of commitment and care.


Mum's bedroom and ensuite bathroom give security, privacy and comfort. For social times she can use small, comfortable lounges or larger spaces for whole group activities. All facilities are of a high standard. The food is excellent; the chef's mantra seems to be that nothing is too much trouble.


The 'open door policy' means we can visit, (with children and dog), at any time, and allows the residents to really feel Hartford Court is their home where they can entertain their family. Using Facebook allows us to see what Mum and her friends have been doing.


Reply from Hollie Cobbett-Payne, Marketing Coordinator at Hartford Court

Hi Christine,


Thank you so much for your lovely review of Hartford Court. I hope your Mum continues to enjoy living a fulfilled life in our beautiful home!


Hartford Care Team.


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Review from Kate N (Granddaughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for quite a few months now and I honestly cannot recommend this care home enough. I have visited so many care homes whilst looking for one and none have even come close to Hartford court. My nan suffered from dementia and paranoia quite severely before she came here but the improvement
I have seen in this is unbelievable. She is so aware, response, happy to see us, not confused and not paranoid. she now has a life of her own, surrounded by people who understand her. Every member of staff makes you feel so welcome like it is a second home. My nan can be fussy with food and the chef will always make her something different to eat is on the menu if that's is what she would like. She is also taken out regularly from going to the beach to going for coffee to going to the social club. Also, Harvey, the dog is an added bonus!

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Review from Kerrie M (Niece of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The peace of mind that we have knowing that Aunt is well cared for and stimulated to engage in a wide variety of activities means a great deal. Moving a dear relative into care, leaving the home she had lived in for decades, was an emotional task. She has settled quickly, has put on weight and is busier
than she has been for a number of years. Staff know their residents as individuals and visitors are made to feel like part of the wider family, welcome to visit at any time.

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Review from Sue L (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Hartford Court for respite care. The care and support she was given were the best I could have hoped for. Mum enjoyed joining in with all the activities that were provided.
Friends and relatives that visited equated Hartford Court as a five-star hotel. I could not have agreed more.
Mum
is due to go back again in March again for respite and she is looking forward to it.
I cannot fault the care that Mum has received.

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Review from Julie H (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Hartford Court in July after several weeks in hospital following a fall. It is a beautiful home with lovely gardens. The bedrooms and common rooms are bright and nicely decorated. The staff are amazing, cheerful and kind. Nothing is too much trouble. Family and visitors are made welcome
whenever they visit. A special bonus is Harvey the resident dog.
My Mum regards this as her home and feels safe and content. It is good for her to have company after years of living alone. Recommend Hartford Court most highly.

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Review from ES (Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living here is very good. First time in a care home. Food is very nice and the coffee is not bad. I am happy here.

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Review from Jenny H (Friend of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been in Hartford Court a few weeks. When I first visited my friend, I found the staff very helpful and friendly and this has been the same when I visit twice a week. The home looks like a 5-star hotel, very spacious with comfortable furniture and pretty pictures on the walls.

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Review from Danielle M (Great-Niece of Resident) published on 10 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford Court Care Home has a bright and vibrant modern interior with beautiful furnishings. There are tailored bespoke communal areas which are very comfortable for guests to relax in. All staff are very passionate, caring and happy. The food is also 5* star quality.


The home takes pride in a non-discriminatory

service, which respects freedoms of choice, dignity, respect and confidentiality.


Bedrooms are top spec with en-suite bathrooms.


Would highly recommend.


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Review from Debra B (Daughter of Resident) published on 10 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievable care and attention. I cannot recommend Hartford Court enough. Nothing is too much trouble. The residents are treated with respect and dignity and the quality and choice of food is equal to a superior restaurant. Do not hesitate to consider Hartford Court - I feel so reassured by them.

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Review from Catherine P (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Hartford Court for 2 weeks respite care after having a foot operation. She is 75 years old and suffers with Parkinson's so felt worried about going home. The building was amazing and had a warm feeling from the outset. Above all that was the professionalism and friendliness of the staff!
They immediately made my mum feel at home and welcomed myself and 2 daughters into mums temporary "home". I have no complaints they treated my mum with respect and she especially enjoyed "teaching" the chef how to make scones!! Mum is ready for home and not quite ready for full time care but it has been perfect for her needs. Thanks.

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Review from Susan L (Niece of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days as the home has only been open once a month and my aunt only the third person in but excellent care given 24/7. Beautiful surroundings. Lovely rooms and decor, excellent staff, manager making good efforts to link in with community. Local school gave a music concert this morning. Residents
all stimulated one to one attention, at the moment my aunt has been taken out twice already. Excellent home cooked food- residents can choose an alternative to planned dish. Fresh fruit and cakes served everyday and family and friends made very welcome. First class!!

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Review from Stephen A (Son-in-law of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My in-laws became residents early June 2016. From the beginning they were very pleased with all the staff and were amazed at the building and it's furnishing.

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Review from Lyn A (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both love it at Hartford Court. They settled in from day one and are given friendly care and support. All staff are very helpful, the rooms are lovely and the food is excellent. I would strongly recommend the home.

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Review from W T (Son of Resident) published on 23 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been active and independent until she fell ill in December. On discharge from hospital she went into a residential home which did not provide the correct environment for my mother. My mother moved into Hartford Court on 1st June to be nearer me. The ambiance and standard of care was a
breath of fresh air compared to the previous home. My mother was quite ill when she arrived at the home. The staff at Hartford ensured she received medical attention from the local GP and gave her wonderful care. Mom's demeanour has steadily improved. She is rediscovering herself because of the level of thoughtful care received. The place is spotless, has lovely gardens and rooms and the food is very good. Because it is a new home the programme of activities has not been established as yet.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Hartford Court is calculated as follows: ( (143 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartford Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Michelle

Michelle Presdee

Job Title: General Manager

Joined: 2018

Hello and welcome to Hartford Court!


My name is Michelle Presdee and I became the General Manager of Hartford Court in August 2018.


During my career, I have always worked in adult social care. I started as a ‘tea girl’ and then an ‘auxiliary nurse’ in a nursing home. Following my degree and social work qualification, I worked for many years as a social worker, specialising in working with older people. This role involved supported people maintaining their independence, which at times meant supporting people to move into a care home. This gave me insight into how people can flourish, and their life be enhanced by moving into the right care home.

I have also spent twenty years working for the Care Quality Commission as an inspector. This has given me the skills and experience to know Hartford Court is a home which ensures residents are central and will be at the heart of all decisions made. Residents can be assured they will be treated with the core principles of dignity, privacy and respect at all times. All the staff team know and understand Hartford Court is the resident’s home and will ensure all they do encompasses the values people expect in their own home. Hartford Care has, at its heart, the core three values; Care, Comfort and Companionship.

Residents will be supported and encouraged to continue to follow their hobbies and dreams. We will do all we can to ensure residents are safe, comfortable and always have companionship.


I am delighted and proud to be managing Hartford Court. We have a beautiful environment both inside and outside and I look forward to welcoming you and your loved ones soon!


Josh

Josh Presdee

Job Title: Head of Care

Joined: 2019

Josh Presdee Joined Hartford Court as a carer in 2019. He has since worked hard and progressed to senior carer and is now Head of Care.


Kerry

Kerry Stanworth

Job Title: Head of Care

Joined: 2019

Kerry joined Hartford Court in 2019 as a Senior Care Assistant, but more recently has been promoted to Head of Care.