Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 102 Reviews
Proud to be rated 'Good' across all five areas in recent CQC inspection (July 2021).

At Thames View, staff are dedicated to providing the highest level of residential, nursing and dementia care for up to 78 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Thames View is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a beautiful mansion, the magnificent property has grand interiors and spacious rooms. The home has been refurbished into a luxury care home with the highest quality finishes; upgraded and added to whilst retaining its former glory. The luxurious home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the River Thames.

Residents are encouraged to bring important personal possessions to personalise their rooms and the home operates an open visiting policy, where residents and loved ones may visit at convenient times for them.

Their own dementia training means that staff are well equipped to meet the needs of residents living with dementia. From designing an engaging environment and planning relevant activities to creating meals that offer a much-improved dining experience for residents living with dementia or dysphagia, every aspect of care has been carefully thought through at Thames View.
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Care Provided by Thames View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Fenech (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Thames View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,200
    • Self-Funded Nursing Dementia Care from £2,200
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,200
    • RESPITE Self-Funded Nursing Dementia Care from £2,200
  • (these prices are only a guideline, please contact Thames View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thames View Reviews (102)

Total of 102, showing 1-20
9.9

Thames View has a Review Score of 9.9 (9.871) out of 10, based on 36 reviews in the last 2 years. Over all time Thames View has 102 reviews.

Overall Experience

  • 90
  • 11
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Date Published

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Review from J A (Cousin of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at Thames View for 7 years and is as happy now as she has ever been.

Reply from Home Manager, Home Manager at Thames View

Many thanks for your positive review, J. We're delighted to hear that your cousin is receiving such great care at Thames View. The care and services we deliver as a team to our residents and their loved ones are extremely important to us, so it's truly rewarding to know that she feels happy and content here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from S W (Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arrival at this carehome, I have been made very welcome & in the time both at home & in hospital become quite lonely. Thanks to activities & staff etc encouragement & participation in many activities have made as I feel many friends & enjoyed sometimes even forgetting my own illness & disposition.
So I would like to thank all concerned & find myself very happy here.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're receiving such great care and that the activities and support from the team have made you feel settled at Thames View. I will pass on your kind comments to the whole team.


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Review from Georgina M (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just left Thames View after three weeks respite care because of an injury to her back. This is the second time she has been there for respite and again the wonderful caring staff have nursed her back to health enabling her to return to her home. The rooms are lovely and she really enjoyed
the food. She was very well looked after and was back to her normal self very quickly. The two nurses that looked after her were amazing in helping to manage the pain in her back and treating an existing wound in her leg that wasn't getting any better until she went into Thames View and is now virtually healed thanks to their care. Thank you so much.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother received such great care during her stay at Thames View and that the team was able to help her recover so quickly. I will pass on your kind comments to the whole team who will be delighted to hear your feedback.


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Review from K R (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 4 weeks in Thames View home, my Father sadly passed away. Whilst we were only able to visit him once a week, we always found him peaceful and pain-free. The staff always had time to talk to us and listen. Two staff members in particular were excellent. Each time we left after our visit, we knew
my Father was in a safe environment and getting the care he needed. We couldn't have asked for anything more.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a wonderful review. Thank you for your kind words and recognition of the team at Thames View. Although your father was only with us for a short time, we hope we made his stay with us comfortable and would like to pass on our sincere condolences to you and your family.


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Review from Kim T (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Thames View have been wonderful, helping my mother to be as comfortable as possible. They have exceeded my already high expectations and continue to care for her in a very personal and cheerful manner. The facilities and riverside views are a delight.

Reply from Home Manager, Home Manager at Thames View

Thank you for your lovely review. We're delighted to hear that your mother's experience has been so positive and that our team has provided her with the care and comfort she needs. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from M C (Respite Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent stay. I was admitted after 2 weeks in hospital after a fall which caused a chip on the pelvis which was very painful.
My stay at the home was excellent in that I had no pain and graduated to a walking frame and am now home and coping. Everyone was pleasant and helpful and the food
was outstanding.

Reply from Home Manager, Home Manager at Thames View

On behalf of the Thames View team, we would like to thank you for your wonderful feedback. We're happy to hear that you received such great care during your stay with us and will pass on your kind comments to the whole team.


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Review from J C (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Thames View 15 months ago, my mother's physical and emotional health and general wellbeing has gone from strength to strength. This is testament to how well she is looked after. Following a long hospital stay and no longer able to walk, her independent life has profoundly changed but
the genuine care she receives from all the staff at Thames View is excellent, from personal carers through to hospitality and well-being, all have shown such care for my mother. I really couldn't imagine her being anywhere else. The wonderful staff and the beautiful environment combine to create a very special place.

Reply from Home Manager, Home Manager at Thames View

Thank you very much for your kind words. We're happy to hear that your mother is receiving such great care at Thames View. The team join me in thanking you for your positive comments.


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Review from S F (Wife of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my husband I am made welcome. The staff are caring and attentive while looking after my husband. He has made some improvements in his health while being here. Seems happy. The grounds are available and enjoyable.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Thames View and will pass on your kind comments to the whole team.


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Review from R I (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thames View is in a beautiful location next to The Thames with relaxing gardens to sit in. The staff are caring and treat their guests with dignity. The food and drink are of a high standard. The Bistro coffee area is inviting to use. I am impressed with the care home. As always I wish it could be cheaper,
but I don't believe there is care homes better than this.

Reply from Home Manager, Home Manager at Thames View

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Thames View. The team join me in thanking you for your positive comments.


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Review from Isobel P (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for a year and only moved to be closer to me. She had issues after a fall and lost weight and was depressed (only when she came) and now is looking like a new woman.
Everyone is so kind, affectionate and helpful. I left with tears in my eyes.
Love you all.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum received such great care at Thames View and will pass on your kind comments to the whole team.


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Review from Pauline P (Respite Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service and staff very kind and considerate. The room was very spacious and light with plenty of drawer space and hanging space. The bed was good for the back. Food was excellent, very unusual, but tasty. I could recommend Thames View to anyone needing respite after illness or a hospital
stay.

Reply from Paul Fenech, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review, Pauline! We're happy to hear you received such great care at Thames View and will pass on your kind comments to the whole team.


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Review from J T (Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Arrival and reception very smooth and transfer to room very good.
2. Comfortable spacious room with good storage and a comfortable bed. Quiet and peaceful (except bells ringing a lot when door left open!).
3. Emergency button works efficiently.
4. Staff patient and helpful.
5. Delicious food.
Good that visitors can eat her too!
6. Beautiful grounds - all nice and level.

Reply from Paul Fenech, Home Manager at Thames View

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Darren B (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thames View Care Home is a beautiful period property set next to the river, the environment created by the amazing care team is both professional and relaxed from all sides. The nursing team are very dedicated and hold very high standards. The carers all have a wonderful attitude towards their residents'
care needs, always smiling, hard-working and thoughtful. The catering and house management team are excellent and well-presented.

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Review from M R (Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for 2.5 years arriving during the pandemic. It is exactly the type of care home I wished to be. Living in Thames View means that I was familiar with attending BBQs and garden parties, I just walked in and asked if I could stay (I had stayed for one week after an op on my knee). The
care and activities are first-class and interesting. Our visitors are made welcome (and fed!). Most of them have asked when can they move in! Please continue to keep the excellent standard but don't price yourselves out of the market.

Reply from Home Manager, Home Manager at Thames View

Thank you for your review, we're thrilled to hear that you're enjoying all of the activities and events at Thames View. Our residents' feedback is so important to our team so thank you for your lovely comments!


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Review from Nick A (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away in the residence, and I feel that it was the most comfortable and compassionate situation that could have happened. The nursing staff were friends of both him and me and gave me enormous support in helping him through the last days.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave feedback, especially at this difficult time, we really do care from the heart and so it's lovely to hear this is achieved and appreciated, especially at those poignant times. Thank you once again and you are always welcome at Thames View.


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Review from David C (Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Superb location with good facilities and food. Staff always helpful. Activities are excellent and right for senior ages... they are well thought out. Small rooms but clean and comfortable.

Reply from Paul Fenech, Home Manager at Thames View

We would like to thank you, David, for your feedback which is very much appreciated. All comments are passed on to the Thames View team and wider Aria family, thank you again for the review.


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Review from Selina C (Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It might have changed its name, but the home of 'compassion' it is still. From the grandeur of the main house to the simpler but still respectful Chapel, everything exudes compassion; from the nursing staff who are kind and efficient, the hospitality team who live up to their name, the activities coordinator
who always has a smile to the thoughtful carers; everything is done with compassion and respect for the residents. After their clinical needs are taken care of because that is the forefront of your care plan, your individuality is left to thrive, with everyone's likes, dislikes, fancies and foibles catered for and painstakingly remembered by the staff. From the bustling bistro with its Saturday morning games of bingo and afternoon music concerts with talented guest singers, to the serene and quiet garden with its wonderful views, compassion remains at the heart of the home that was formerly named as such and now resides under its new but just as accurate name, Thames View.

Reply from Paul Fenech, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! Your wonderful comments about Thames View and the team exemplifies Aria Care and all that we strive to achieve in personalised-centred care for all our lovely residents. Thank you for the individual recognition and your feedback will be shared with the team.


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Review from Paul G (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent around three months in the Thames View Nursing Home, although when he first went in it was called the Home of Compassion. This was a highly suitable name as all the staff I encountered such as receptionists, managers, nursing staff, and care staff all acted with great compassion. Dad was
looked after in a very caring and professional manner. I also noticed that, as visitors, my mum and I were treated extremely warmly.

Reply from Paul Fenech, Home Manager at Thames View

Thank you for your kind words and recognition of the whole team at Thames View; the team were thrilled with your feedback as we strive for personalised-centred care for all our lovely residents. Thank you.


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Review from M J (Respite Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience all around, but the food is erratic, both in quality and quantity. Have a problem because I am blind.

Reply from Home Manager, Home Manager at Thames View

Thank you for your feedback, we are always looking to learn and improve from any feedback we receive, and have passed your comments on to the home.


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Review from Julia J (Respite Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy and pleasant atmosphere at all times. Look forward to coming back sometime.

Reply from Home Manager, Home Manager at Thames View

Thank you for your review and positive comments, we work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team and we look forward to seeing you again soon.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Thames View is calculated as follows: ( (374 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 427 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2024

Recipient: Aria Care

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (4)

Paul

Paul Fenech

Job Title: General Manager

“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.

I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.

I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.

At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.

My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”

... Read more
Raquel

Raquel Pena Aristizabal

Job Title: Health and Wellbeing Lead

Joined: 2021

I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.

... Read more
Ethan

Ethan Umpleby

Job Title: Community Relations Manager

No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.

... Read more
Sarah

Sarah Weeks

Job Title: Receptionist

Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.

... Read more

Frequently Asked Questions about Thames View

What types of Care is Thames View registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thames View provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Thames View have?

There are 78 Single Rooms.

What are the Facilities & Services at Thames View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thames View to the centre of Thames Ditton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.