Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 102 Reviews
  • Thames View, Thames Ditton
Proud to be rated 'Good' across all five areas in recent CQC inspection (July 2021).

At Thames View, staff are dedicated to providing the highest level of residential, nursing and dementia care for up to 78 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Thames View is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a beautiful mansion, the magnificent property has grand interiors and spacious rooms. The home has been refurbished into a luxury care home with the highest quality finishes; upgraded and added to whilst retaining its former glory. The luxurious home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the River Thames.

Residents are encouraged to bring important personal possessions to personalise their rooms and the home operates an open visiting policy, where residents and loved ones may visit at convenient times for them.

Their own dementia training means that staff are well equipped to meet the needs of residents living with dementia. From designing an engaging environment and planning relevant activities to creating meals that offer a much-improved dining experience for residents living with dementia or dysphagia, every aspect of care has been carefully thought through at Thames View.

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Care Provided by Thames View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Fenech (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Thames View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,200
    • Self-Funded Nursing Dementia Care from £2,200
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,200
    • RESPITE Self-Funded Nursing Dementia Care from £2,200
  • (these prices are only a guideline, please contact Thames View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thames View Reviews (102)

Total of 102, showing 21-40
9.9

Thames View has a Review Score of 9.9 (9.871) out of 10, based on 36 reviews in the last 2 years. Over all time Thames View has 102 reviews.

Overall Experience

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Review from Joanna A (Friend of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very close family friend has lived in Thames View for the past 18 months. The care she was given was excellent - warm, friendly and professional. We could not fault the home on any level, it is beautiful and very well maintained and the staff are incredible, so helpful and they treat their clients
and us the visitors with warmth and respect, always so welcoming. The range of entertainment is varied and inclusive and there are many other activities available. I would not hesitate to recommend Thames View, it is really a lovely place with a happy and comfortable environment.

Reply from Home Manager at Thames View

Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your friend is receiving and the recognition of the team at Thames View. The care and services we deliver as a team to our residents and families is extremely important to us and we aim to provide an exceptional community with care and support in all areas. Your feedback will be shared with the team.


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Review from Malcolm S (Cousin of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I selected the Home of Compassion for my cousin by analysis of local care homes. My confidence was not misplaced. Its beautiful riverside location, characterful building, and the attitude of its staff are exemplary. In particular, the general manager, his deputy, and the activities manager have given
fantastic support throughout her residence. She got so engrossed in the wide range of interesting activities, she asked my family not to phone, or arrive to take her out in the afternoons, without making an appointment with her first, as she was so busy with them! Sadly, before Christmas, she became unwell, subsequently passing away in hospital. The staff could not have been more supportive since. We are looking forward to a memorial event for her at the Home in February. She made many new friends and the last year of her life has been very happy there. I would recommend this Home without any hesitation whatsoever to others seeking a caring environment for their relative.

Reply from Home Manager at Thames View

Thank you Malcom for taking the time to leave us a review and we are very sorry to you and your family for your loss. We appreciate your kind words about our home, activities and the time that your cousin spent with us. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Jane C (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There aren't enough words to describe how amazing The Home of Compassion was to my mum, where she spent the last two weeks of her life. Mum had mixed dementia, which deteriorated suddenly and rapidly whilst in hospital three weeks prior. We were so lucky that there was a room available and the home
was able to take her quickly. The home itself is stunning, and although Mum didn't leave her room it was a lovely environment for us, and Dad and I were looked after really well too. Mum's room was lovely and we were able to put pictures up and make it homely. As it was close to Christmas we put up a little tree and played Christmas carols on the radio. The team under the managers was amazing, and the dementia carers and nurses were all so kind, patient, and compassionate, with one carer even singing to her to encourage her to swallow. The last words Mum said to me was that she was happy, and that sums it up beautifully.

Reply from Home Manager, Home Manager at Thames View

Thank you, for taking the time to leave us a review and for your truly wonderful comments about our home and recognition of the team at Home of Compassion. We are really sorry to you and your family for your loss and we hope we made your mum’s last few weeks as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from C H (Son of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care at the Home of Compassion was excellent and her carers and medical staff attentive, considerate and friendly. Despite physical disabilities and a degree of dementia, Mum always said she was happy there and became a fixture with the staff, known, and now missed, by all. I was a regular visitor
and saw for myself how much she was valued as part of the community and how much she was appreciated and cared for.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and we are really sorry for your loss. It is lovely to hear that your mum was happy at Home of Compassion and your kind words about our team. Your feedback will be shared with the whole team.


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Review from A F (Respite Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, very caring and helpful staff. The food was generally good with a choice but the suppers were sometimes disappointing; sprouts were always overcooked.
I rate the Home of Compassion very highly and if I need respite care in the future I would happily come again.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review about your recent stay with us and for your kind words about our home and team at Home of Compassion. All your feedback will be shared with the team and if you need respite care in the future we look forward to welcoming you back.


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Review from M I (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and my family have been welcomed with open arms.
All the staff have treated us with warmth and professionalism.
For my mum who was nervous and frightened about coming; she has been made to feel like she's in a home away from home.
We can't thank everyone enough and we look forward to visiting
Mum and experiencing all that this beautiful home has to offer.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and for your lovely comments about our home and team at Home of Compassion. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Thomas F (Respite Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed here after major heart surgery as I still felt I needed support after hospital discharge. The staff were extremely attentive and responsive - which gave great peace of mind - e.g. managing the medication routine, regularly checking in, etc.
Would recommend this site to anyone.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and for your kind words about your stay with us. Your feedback has been shared with the whole team.


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Review from S S (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff my mother has contact with have been considerate, polite and caring. Nobody wants to go into care but the Home of Compassion has exceeded my mother's expectations.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and it is wonderful to hear your mother is settling in at Home of Compassion. Your feedback will be shared with the team.


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Review from N F (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially was at the home for respite care but then became a permanent resident in January 2023. Her two principal carers were great with Mum and she was very well looked after by the whole team. After contracting pneumonia and three weeks in hospital, Mum returned to her room for end-of-life
care but she responded to the attention given by the team and rallied briefly to have valuable time with me and my sister and her grandchildren. Thank you Home of Compassion.

Reply from Home Manager, Home Manager at Thames View

Thank you for your kind words and recognition of the team at Home of Compassion about the care your mother received. We are really sorry to you and your family for your loss, your comments will be passed on to the team.


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Review from Marie-Louise C (Respite Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed and thankful to both the manager and deputy manager for facilitating our exit from hospital efficiently and as quickly as possible.
My husband was highly agitated and anxious and it was wonderful to be in the calm, quiet safety of the Home of Compassion.
They and all the staff
treated us with kindness and care and our respite stay of 2 weeks was very good.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and it is lovely to hear that you and your husband had a restful stay at Home of Compassion. Your comments will be shared with the team who will be delighted to hear your feedback.


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Review from Patricia C (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the Home of Compassion having suffered a severe stroke leaving her handicapped, very frail and confused. We were all expecting the worst with very little hope for any type of recovery.
A year later, my beloved mother is playing bridge once a week receiving guests for lunch and able
to continue with her normal routine.
That is due to the tremendous support, care and attention she receives on a daily basis from the Home of Compassion.
Thank you to all staff for achieving this goal.

Reply from Home Manager at Thames View

Thank you, Patricia, for taking the time to leave us a review and for your wonderful comments and recognition of the team at Home of Compassion for the care your mum is receiving. It is lovely that she is enjoying playing bridge weekly and having lunch with her friends. Your feedback will be shared with the team, who will be delighted to hear your comments.


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Review from S B (Respite Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time as recently had a quadruple heart bypass and felt that additional post-operative recovery time was needed. The team were very helpful and provided me with a support to aid my recovery in an empathic, caring, and professional manner. The extracurricular activities were immensely
helpful and thoughtfully planned. My special dietary needs were catered for in a very proactive manner. Although there was a periodical change over of staff this in no way affected the care I received. I would like to take this opportunity of thanking each member of the team you really boosted my confidence.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and for your recognition of the team at Home of Compassion and for the care that you received. We are pleased you enjoyed the activities and food as well. Your feedback will be shared with the team.


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Review from John B (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, she’s 93 next birthday, suffered two strokes last September and after eight weeks in two hospitals we moved her to the Home of Compassion. Her mobility is very restricted as a result of her strokes and hence we looked for a nursing home as opposed to just a care home. We looked at four establishments,
all reputable, and the Home of Compassion was head and shoulders above the other three.
Our criteria for selection were: 24 hour a day availability of qualified and experienced nurses, the availability of care staff, overall safety and security and the quality of the accommodation and facilities.
Our mother has now accepted that the quality and availability of attention she receives at the Home of Compassion could not be replicated in her own retirement flat and the Home of Compassion is now her new home.
The national shortage of good care staff is sometimes felt in the Home of Compassion, but I’m convinced if you lived around the Thames Ditton area, and looking for work in the care sector, the Home of Compassion would be first on the list to try.

Reply from Home Manager, Home Manager at Thames View

John, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from G S (Respite Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Home of Compassion for convalescence after an operation. The ground are truly wonderful and gave me so much pleasure and enabled me to get physically fit. The staff and the residents have all been a pleasure to be with and I will miss them all. Many thanks for a wonderful time.

Reply from Home Manager, Home Manager at Thames View

On behalf of the Home of Compassion team, we would like to thank you for your wonderful feedback. We are so pleased you enjoyed your stay here with us and that we made your recuperation a good experience. Thank you again for your review.


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Review from Jane C (Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an excellent time here and am sorry to have lost my husband in September 2022. Having faced illness myself, caught covid plus two weeks very unwell in hospital. My three children have been wonderful but the support from the home for me and them has enabled us to cope with the loss of a husband/father
as well as domestic issues. The home is a wonderful place - unfailingly kind and considerate. Giving the resident privacy and dignity in the most intimate situations. There is nothing the staff would do without utter respect. This stay has given me strength to cope with my uncertain future. It is an expensive option but my children believe it is worth every pound. I have made friends with residents and staff and fully ready to move to the future.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us a review and we are pleased that you have settled into Home of Compassion. It is lovely to read your comments about your care and the friends you have made. Your feedback will be shared with the whole team.


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Review from Sian O (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home of Compassion was all I could ever have hoped for for the final 4 months of my mother's life. Just after her 80th birthday, Mum was terribly sick when she was admitted to hospital last December. There, over the course of 10 days she was diagnosed with terminal cancer and we were desperate to get
her into a place of peace and comfort. It seemed impossible but in a Christmas miracle, Home of Compassion had a place available to move her in on the 24th.
In the weeks that followed, Mum rallied under the loving care of the staff from the home and supported by visits from an amazing nurse from the Hospice. She enjoyed weekly movie afternoons and daily sit-down exercise classes, a Chinese New Year dinner, the beautiful garden, lunch with friends. These weeks were such a blessing and a source of strength when she started to decline again.
In her final days, the care intensified. Everyone on staff was so very kind. I have tremendous gratitude for all that they have done.

Reply from Home Manager, Home Manager at Thames View

Thank you Sian for your kind words and recognition of the team at Home of Compassion. We are really sorry for your loss and we hope we made your mother’s last months as peaceful as possible. We are pleased she enjoyed various activities with us and the chance to spend time with friends and family. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Melissa G (Daughter-in-law of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the Christmas Concert which we thoroughly enjoyed! It was a bright, uplifting concert filled with Christmas cheer! The staff worked so hard to put on such a lovely performance and decorate the bistro. All staff are so attentive and kind and caring. Was a lovely afternoon enjoyed by all and
much appreciated, thank you.

Reply from Home Manager, Home Manager at Thames View

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Judith E (Daughter of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at the Home of Compassion for 6 years now. Over that period we have seen plenty of change with the home and families having been through the worst situation with lockdowns and the pandemic. However, the most significant shift in the Home of Compassion is that it feels that it is
really embracing the idea of being a community, a real family and the best possible home away from home. Amazing inclusive activities, a lot of positive fun and energy and regular phone calls and feedback from the staff make all the difference. I know Mum is being cared for, stimulated and most of all, respected.

Reply from Home Manager, Home Manager at Thames View

Thank you Judith for your kind words and recognition of our home, there sure has been plenty of change to embrace. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Jane A (Friend of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous Dickensian Christmas concert, which everyone could get involved in and enjoy. We sang, clapped, and danced with our hands, and loved the performances of the soloists and choir. The decor was imaginative and atmospheric. Many thanks and congratulations to everyone involved.

Reply from Home Manager, Home Manager at Thames View

On behalf of the Home of Compassion team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Review from Paula L (Niece of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt suffers from dementia therefore she cannot tell me in her own words how she feels about the home. However, she seems comfortable and content when I visit her. My main contacts are the manager and one of my aunt's carers. It was due to the manager who first met with my aunt and myself that made
the decision to move my aunt to the home. The manager is always available when I have any concerns. My aunt's carer is an excellent carer, very kind. She knows my aunt well and can always inform me of her well-being.

Reply from Home Manager, Home Manager at Thames View

Thank you, Paula. We are so pleased to read your wonderful comments about the care your aunt receives at Home of Compassion; the team are thrilled with your feedback as we strive for person-centred care for all our lovely residents.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Thames View is calculated as follows: ( (374 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 427 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Paul

Paul Fenech

Job Title: General Manager

“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.


My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”


Raquel

Raquel Pena Aristizabal

Job Title: Health and Wellbeing Lead

Joined: 2021

I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.


Ethan

Ethan Umpleby

Job Title: Community Relations Manager

No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.


Sarah

Sarah Weeks

Job Title: Receptionist

Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.