Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 102 Reviews
  • Thames View, Thames Ditton
Proud to be rated 'Good' across all five areas in recent CQC inspection (July 2021).

At Thames View, staff are dedicated to providing the highest level of residential, nursing and dementia care for up to 78 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Thames View is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a beautiful mansion, the magnificent property has grand interiors and spacious rooms. The home has been refurbished into a luxury care home with the highest quality finishes; upgraded and added to whilst retaining its former glory. The luxurious home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the River Thames.

Residents are encouraged to bring important personal possessions to personalise their rooms and the home operates an open visiting policy, where residents and loved ones may visit at convenient times for them.

Their own dementia training means that staff are well equipped to meet the needs of residents living with dementia. From designing an engaging environment and planning relevant activities to creating meals that offer a much-improved dining experience for residents living with dementia or dysphagia, every aspect of care has been carefully thought through at Thames View.

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Care Provided by Thames View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Fenech (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Thames View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,200
    • Self-Funded Nursing Dementia Care from £2,200
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,200
    • RESPITE Self-Funded Nursing Dementia Care from £2,200
  • (these prices are only a guideline, please contact Thames View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thames View Reviews (102)

Total of 102, showing 41-60
9.9

Thames View has a Review Score of 9.9 (9.871) out of 10, based on 36 reviews in the last 2 years. Over all time Thames View has 102 reviews.

Overall Experience

  • 90
  • 11
  • 1
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Date Published

102
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Review from Julian K (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was confident that my father would be well looked after, as I had had two close friends, who had been resident at the Home of Compassion. Excellent staff all round and special thanks for accepting my father, at very short notice. I know he was very happy during his short visit and we'll have no hesitation
in booking him in again, should the need arise.

Reply from Home Manager at Thames View

On behalf of the Home of Compassion team, we would like to thank you for your positive feedback. Although your father was only with us for a short time, it has been an absolute pleasure. The team join me in thanking you for your positive comments.


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Review from Sue R (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the quality of the daycare activities but particularly the initiative that has been underway with the choir. Singing has never been a strong family trait but it is magical to see just how much Mum, along with the other members of the choir enjoy and benefit from the experience.
The
concert they put on at the start of October was a joyous occasion for all who were there. It was wonderful that the event not only involved the singing but also the crafts and flower arranging that had taken place to transform the Bistro.
A massive well done to everyone who has worked so hard behind the scenes.

Reply from Home Manager at Thames View

Thank you for your lovely comments Sue. Our team strive to deliver varied and enjoyable activities to engage our residents and the choir initiative has been a particular favourite with the team and residents. Your feedback will be shared with the team.


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Review from Shena C (Goddaughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with a good deal of reluctance that my sisters and I made the decision that it was time for my elderly godmother to live in a care home. She had been having 24 hour care in her own flat overlooking the river and was happy.
However, looking ahead, we could see a time where her dementia and mobility
issues would make staying at home impossible.
We already knew The Home of Compassion, as my father spent the last few weeks of his life there, and we knew that my godmother would be really well cared for there. Our decision was purely based on her welfare, and the fact that there were trained medical staff on hand when needed. However, what I did not take into consideration was the vast range of activities to keep her body and mind active. I was able to join her on one such afternoon, where I saw first hand just how brilliant the girls who provide the activities are, and how much she benefitted from joining in. I really believe she is as happy as she could be.

Reply from Home Manager, Home Manager at Thames View

Thank you so much for taking the time to leave us such a fantastic review! We're happy to hear that your godmother is receiving such great care at Home of Compassion and that our activities are stimulating and interesting for her. I will pass on your kind comments to the whole team.


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Review from G M (Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at all levels are excellent. Meals are very good. Activities excellent. Nursing staff are very caring and patient. There are no areas where I can see improvements needed. The only difficulty is being able to afford it. There are very few people who can afford it which means the sale of assets
(usually a house) to pay for the fees. Obviously, the provision of care at this level is expensive.

Reply from Home Manager, Home Manager at Thames View

Thank you for your review and positive comments regarding our home and staff. We are so pleased to hear that you are receiving such excellent service from the care to the activities. Your feedback will be passed on to the team.


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Review from Andrew W (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Home of Compassion - it is an amazing place and we feel very comfortable and confident with the care amd support she receives.
Recently the Home of Compassion hosted a choir recital by the residents. It was one of the best events I have attended. The choir master was brilliant
and the bond it created between residents, staff and relatives was wonderful. Mum hasn't stopped smiling since!

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Home of Compassion and that you both enjoyed the Dementia Concert event as much as we did! I will pass on your kind comments to the whole team.


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Review from R Q (Granddaughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddaughter has been a resident at Home of Compassion for nearly a year, in the dementia wing. She has settled in unbelievably well and transformed into someone who is content and who enjoys engaging with her fellow residents. staff have consistently been patient and respectful of her needs. she
is so happy here. Thank you so much particularly for putting on the music activities which she loves and for doing all you could to facilitate visits during the pandemic months.

Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your grandmother is receiving such great care at Home of Compassion and enjoying the musical activities available. I will pass on your kind comments to the whole team.


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Review from E A (Respite Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following major surgery, I was made very welcome by all the staff and management team. All were unfailingly polite, caring, and keen to make sure that I had everything I needed to make my stay comfortable.
The food is of a very high quality, and the activities provided for the long-stay residents
are well planned and extremely wide ranging.
The building and the rooms are beautifully decorated, and the gardens with a wonderful view of the river lift the spirits and certainly help ones recovery.
I would recommend the Home of Compassion for anyone needing respite care.

Reply from Home Manager, Home Manager at Thames View

On behalf of the Home of Compassion team, we would like to thank you for your wonderful feedback. We are so glad you had a good stay with us and we look forward to welcoming you back in the future. Thank you again for your review.


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Review from B L (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle and I joined my mother, a resident at the Home of Compassion, for their Jubilee BBQ. This event was a significant success. The weather was great and the idyllic venue (with tables spread across the grounds bordering the Thames and very pleasant entertainment plus comprehensive BBQ) made for
a very enjoyable experience for all. Our compliments and thanks to the Home of Compassion staff for a well-organised event.

Reply from Home Manager, Home Manager at Thames View

Many thanks for your fantastic review. We thoroughly enjoyed organising this event for our residents and their families and were so pleased that so many of you could join us on the day. Your wonderful comments will be passed on to the team who will be delighted to hear your feedback.


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Review from Patricia W (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff at the Home of compassion. Thanks for the institution of weekly reports to the key relative, and monthly virtual resident and relative meetings with the manager and team. There has been timely communication & discussions whenever there are issues at other times, and
more recently they have provided/encouraged more diverse activities for the residents. One such recent example was the jubilee BBQ for relatives and residents last Saturday on the 28th. It was a lovely afternoon in the beautiful garden by the river Thames. There were happy faces, drinks, good food, music entertainment and they even ordered the sunshine. It certainly lifted my mother's mood.

Reply from Home Manager, Home Manager at Thames View

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It has been a pleasure to start introducing more activities and was an absolute delight to have our Jubilee event last week. We are so pleased your mother is enjoying being at Home of Compassion. Your feedback will be passed on to the team.


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Review from D C (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is stunning. The care staff are fantastic and highly compassionate. Unfortunately, the staff turnover is huge, and when one asks why they are leaving it always seems to be salary-related with better pay somewhere else. The deputy head is an amazing woman and is always willing to bend over
backwards to help with everything. The food is good and the entertainment is really fantastic for the residents.
Unfortunately, this is being run as a profitable company with the management not concerned with keeping residents but increasing annual payments so high that they are now head and shoulders above other care homes offering the same level of care and facilities.
I was very sad to move my Dad after being there for 5 years but the monthly payments have just become ridiculous. There is an annual rate of increase to the payments, so the longer you stay the more you pay, but no discount for loyal residents, so it is now just a money-making venture.
To the care team, a huge thank you.

Reply from Home Manager, Home Manager at Thames View

Thank you for your feedback. We pride ourselves on the resident experience and our fees enable us to deliver exceptional care. We never want to be in a position where a resident leaves us, however, we are only able to provide the high-quality care you have described because of the payments made by residents and their families. If you would like to share any further details of your experience, we would be really grateful to discuss it with you.


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Review from S H (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was treated with great care and attention and on the second day she was there she was diagnosed with an infection that needed hospital treatment and had been missed prior to her coming to the home.
All the staff have been very helpful, caring and cooperative, especially the nursing staff.

Reply from Home Manager, Home Manager at Thames View

Many thanks for your positive review. We always look to offer the highest possible standard of care at the home of compassion and were pleased that we could pick up on your mum’s infection as quickly as we did. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from A M (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Home of Compassion was wonderful I was convalescing after a spell in hospital and could not have been more welcome or received better care.

Reply from Home Manager at Thames View

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Henry F (Great-Nephew of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team, fantastic venue! All of my expectations have been exceeded by the care that has been shown and the whole experience has been so professional. The activities offered are definitely of note as I didn’t think I would see my Aunt doing yoga or Zumba! Thank you all!

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Review from Sophie M (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home of Compassion, really do have Compassion. They have looked after my mum so, so well, and it really shows in how much I have seen her improve. The surroundings are beautiful, and the staff are all so caring and warm, I know my mum is well looked after here.

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Review from R S (Granddaughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the team at Home of Compassion for looking after my Granny. As a family, we were so reluctant at first to put her into care, but from our initial enquiry to looking around the home and then deciding on a shortlist, the team at Home of Compassion could not have been more professional,
caring, helpful or informative. We are so put at ease knowing how well Granny has been looked after and that everyone cares for her so well.

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Review from John M (Husband of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious fall and surgery to repair a fractured femur, it was recommended that my wife (71) who suffers from Alzheimer’s Disease should convalesce in a first class care home under the supervision of an appropriately experienced physiotherapist. Our enquiries suggested that the Home of Compassion
was such a place and we were proved right. A couple of months after becoming a temporary resident there, wheelchair bound and fearful of the very painful business of attempting to stand, yesterday she reluctantly bade the home a fully mobile farewell. Thanks to the encouragement and support of a superb team of carers, a talented physio, outstanding nurses and a vigilant management team, she found the motivation and determination to walk freely and independently without the aid of a walking stick or frame. The Home of Compassion employs very special people devoted to selflessly caring for others. Drawing on the best in themselves, they bring out the best in those they care for.

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Review from G S (Niece of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home by the river. Fabulous facilities and the care team are all amazing. Always spotless so well done to the housekeeping team. My aunt is extremely happy there and sats the food is delicious. She can't fault it. I would recommend this home in a heartbeat.

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Review from T D (Daughter-in-law of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at this home enough for the wonderful care they have given to my father. It's such a weight off our families mind to know he is cared for so well in such a beautiful environment. From the management down to the cleaning staff. Everyone is superb, professional and very caring.

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Review from Tim L (Son of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful BBQ laid on by Home Of Compassion. A lot of work for the manager and all staff and much appreciated by our Mother and all her family who were invited. We very much look forward to the next event at the home to which the family are invited.

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Review from Gill T (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well looked after and very content here. We couldn't ask for better care.
The staff are excellent, very patient and very friendly.
Choosing a home for him was difficult but this was definitely the right choice.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Thames View is calculated as follows: ( (374 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 427 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Paul

Paul Fenech

Job Title: General Manager

“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.


My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”


Raquel

Raquel Pena Aristizabal

Job Title: Health and Wellbeing Lead

Joined: 2021

I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.


Ethan

Ethan Umpleby

Job Title: Community Relations Manager

No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.


Sarah

Sarah Weeks

Job Title: Receptionist

Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.