Thames View

58 High Street, Thames Ditton KT7 0TT
Submit a Review
9.9 102 Reviews
  • Thames View, Thames Ditton
Proud to be rated 'Good' across all five areas in recent CQC inspection (July 2021).

At Thames View, staff are dedicated to providing the highest level of residential, nursing and dementia care for up to 78 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Thames View is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a beautiful mansion, the magnificent property has grand interiors and spacious rooms. The home has been refurbished into a luxury care home with the highest quality finishes; upgraded and added to whilst retaining its former glory. The luxurious home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the River Thames.

Residents are encouraged to bring important personal possessions to personalise their rooms and the home operates an open visiting policy, where residents and loved ones may visit at convenient times for them.

Their own dementia training means that staff are well equipped to meet the needs of residents living with dementia. From designing an engaging environment and planning relevant activities to creating meals that offer a much-improved dining experience for residents living with dementia or dysphagia, every aspect of care has been carefully thought through at Thames View.

Show Thames View on the Map

Care Provided by Thames View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Fenech (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Thames View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,200
    • Self-Funded Nursing Dementia Care from £2,200
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,200
    • RESPITE Self-Funded Nursing Dementia Care from £2,200
  • (these prices are only a guideline, please contact Thames View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thames View Reviews (102)

Total of 102, showing 61-80
9.9

Thames View has a Review Score of 9.9 (9.871) out of 10, based on 36 reviews in the last 2 years. Over all time Thames View has 102 reviews.

Overall Experience

  • 90
  • 11
  • 1
  • 0
  • 0

Date Published

102
6
20
36
66

Review from Evathia P (Respite Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home really expressed its aim - care. Also, one was treated with respect and as an individual always.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Power of Attorney of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful building in a beautiful setting. Doesn’t look at all like a care home. Staff calm, kind, compassionate.
Found the management team were entirely both receptive and flexible as to our needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike T (Nephew of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt had a fall in Jan '21 that put her in and out of hospital for a month, then into the Home of Compassion with an amazing river facing room as a private paying resident. The Deputy Manager has tailored the care required during my Great Aunt's stay over the last couple of months and her dedication
has been amazing. The team have ensured wrap around care for a very demanding independent lady. I've been very impressed with the service and have had good feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley D (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by the Home of Compassion for 14 months from October 2019, a combination of Respite care and Early-Onset Dementia care. It was clear from his interactions with staff whenever I or my brothers visited that Dad enjoyed chatting and being cared for by the staff. They were very kind.
It is a wonderful building with some grand designs and top views of the river right behind. Recommend it!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary D (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was a resident in the home for over a year and having come from a partially supported environment in his house to a completely supported establishment, he gained a new lease of life.
We have found the staff at the Home of Compassion to be very helpful and committed to helping residents
to enjoy their days and we have enjoyed seeing Dad taking pleasure from being surrounded by cheerful company and eating good food throughout the day, which is something he puts great importance on.
It is an elegant property and the rooms and public areas impressed us with their comfort and style when we visited and we were made to feel very welcome. The management were very accommodating in their approach to organising his care and needs, and Dad felt great fondness for many of the staff. He chose to participate in only some of the activities that they arrange but enjoyed spending time with other residents. We are so pleased we chose the Home for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne W (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very pleasant and welcoming. Our individual rooms are spacious and the beds comfortable. The staff are kind and helpful. The food is good and attractively served.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for the last three years. The home has good facilities and excellent nursing care when necessary, comfortable and pleasant accommodation.
Staff are cheerful, friendly and caring. There is good contact with staff and management. The activities are excellent, much improved over
the last few months. Outdoor facilities and situation of the home are pleasant. Good walks in gardens by the river.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been residents of Home of Compassion since June last year, 06/06/2020. The standard of security and safety, particularly during this period is first class. We have a fulltime maintenance crew who ensure all things are safe or need repairs. Good quick service. There are a number of
activities most days for the residents to participate. Visitors are welcome and provided with refreshments at no charge. Children are made welcome. Present circumstances prevailing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received during her last 6 months was exemplary. The staff at Home of Compassion are particularly gifted. My mother wanted for nothing. She was constantly monitored. She said to me she felt safe and secure. It was a very difficult time for me and my sisters and the staff were sensitive
to us as well. My mother's death was truly beautiful and if not for the care and attention the staff gave us, it would not have been. A+++

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I needed the home, it was here for me. I know the home will be here when I need it again. The staff gave me confidence and got me back up on my feet. It's been a difficult time with Covid, my family were concerned, however, I found an extended family at the Home of Compassion. My wife died at the
home, we had been together for 56 years, the home brings me closer to my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin G (Partner of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Impressive property and grounds backing on to the river.
Friendly and helpful care staff.
Middle management very defensive when given constructive feedback.
Lack of cover and intervention by visiting G.P. unsatisfactory.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip J (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care our mum has received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Staphanie T (Friend of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial appointment with the Director of Nursing, and for the past three months, I have always found a friendly, warm and relaxed atmosphere throughout this beautiful home. All levels of staff, in very smart uniforms where appropriate, are always extremely caring and helpful in a dignified
way.
The residents' rooms are beautifully decorated and furnished. The catering/food is excellent and thoughtfully presented. The conservatory and garden - comfortably laid out furniture with lovely, well kept garden views.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary M (Daughter-in-law of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Home of Compassion many times to visit my mother-in-law. I find the physical premises to always be clean and the staff caring and compassionate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael D (Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here on the 1st of January in the evening. From that moment on I have been shown the utmost care and courtesy. Every member of staff whether medical care or general have made my stay here very special.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara S (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in this home for over a year until she passed away in November. The grounds are lovely and the rooms have been fitted out to a high standard and are generally more spacious than other homes that I've known. The standard of care she received was generally good, although nothing in life
is perfect and there were a few hiccups along the way; I sometimes found a bit of a defensive attitude amongst some of the staff at these times. Most of the staff were very good and some were absolutely wonderful. The food was good. I found that it was sometimes difficult to gain access once the main doors were locked after about 6.30pm, as the access code was not generally given out to relatives and some of the staff were not familiar with the telephone system, and this could be frustrating. This is certainly one of the best homes of its kind in this area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian A (Relative of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were really worried about finding a home that our cousin would be happy to settle into. Home of compassion, they have managed to get an anxious old lady to feel at home and to relax and be happy to live here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tricia D (Daughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Magnificent home and grounds only matched by the standard of care provided. My mother and the whole family were treated with the utmost kindness, respect, dignity and total professionalism by every member of staff we encountered. A seamless transition from respite to resident, palliative care to hosting
her funeral. We could not have wished for a more perfect care home for the last few months of my mothers' life; knowing she was well cared for and extremely happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alistair O (Son of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home of Compassion is a most beautiful setting on the banks of the River Thames, but most importantly the care provided by the staff is outstanding. My Mother lived in the Home of Compassion, which she called the Purple Palace, from December 2017 until her death in March 2018. The care she was provided
and love which surrounded her was second to none and I know there is nowhere better we could have found for her to enjoy her friends and family in the final months of a very full life.


Thank you, the manager and your team. You did a wonderful job for which me and my family will always be grateful.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl U (Friend of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive building, good location, limited parking even on a weekend. Nevertheless, the residents enjoy a very high standard of care in spacious, opulent surroundings, backed up by carefully selected menus to suit the most decerning palette.
Staff were in attendance without being intrusive and I welcomed
the chance to enjoy a tray of tea with my friend who sadly suffers from dementia. At 97 years she could not find a more fitting residence in which to entertain family and watch the world go by.
It would be a dream come true if I make that age - the big 90 is looming!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Thames View is calculated as follows: ( (374 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 427 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Paul

Paul Fenech

Job Title: General Manager

“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.


My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”


Raquel

Raquel Pena Aristizabal

Job Title: Health and Wellbeing Lead

Joined: 2021

I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.


Ethan

Ethan Umpleby

Job Title: Community Relations Manager

No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.


Sarah

Sarah Weeks

Job Title: Receptionist

Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.