Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 102 Reviews
  • Thames View, Thames Ditton
Proud to be rated 'Good' across all five areas in recent CQC inspection (July 2021).

At Thames View, staff are dedicated to providing the highest level of residential, nursing and dementia care for up to 78 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Thames View is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a beautiful mansion, the magnificent property has grand interiors and spacious rooms. The home has been refurbished into a luxury care home with the highest quality finishes; upgraded and added to whilst retaining its former glory. The luxurious home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the River Thames.

Residents are encouraged to bring important personal possessions to personalise their rooms and the home operates an open visiting policy, where residents and loved ones may visit at convenient times for them.

Their own dementia training means that staff are well equipped to meet the needs of residents living with dementia. From designing an engaging environment and planning relevant activities to creating meals that offer a much-improved dining experience for residents living with dementia or dysphagia, every aspect of care has been carefully thought through at Thames View.

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Care Provided by Thames View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Fenech (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Thames View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £2,200
    • Self-Funded Nursing Dementia Care from £2,200
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,200
    • RESPITE Self-Funded Nursing Dementia Care from £2,200
  • (these prices are only a guideline, please contact Thames View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thames View Reviews (102)

Total of 102, showing 81-100
9.9

Thames View has a Review Score of 9.9 (9.871) out of 10, based on 36 reviews in the last 2 years. Over all time Thames View has 102 reviews.

Overall Experience

  • 90
  • 11
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Date Published

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Review from Perry R (Son of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted into Home of Compassion when he was very ill and restless. He has been well looked after and seems a little more settled in himself. The staff effectively deal with his infections and are quick to attend to him if he needs attention. He has had a physiotherapist allocated to him
and he is getting stronger. Senior staff listen to any concerns raised about Dad's treatment.

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Review from M K (Friend of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to stay on the banks of the River Thames. Outstanding service, care, grounds and place.
More like a six-star hotel.

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Review from C I (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of residential care at the Home of Compassion is second to none.
I would recommend it to anyone who wishes their relative(s) to be treated with dignity and respect.

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Review from Sylvia F (Respite Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made to feel very welcome. My room was comfortable and I had a table and two chairs outside when the sun was shining!! The grounds were very attractive and staff extremely helpful and visitors also made to feel welcome.
Meals are always on time, with a varied menu. My meals were with several
ladies permanently in residence and like myself short term after a knee operation - 3 weeks.
We had good talking subjects and our table was a happy one - I would like to think I made a difference in making us all just a little happier in difficult circumstances.

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Review from Sally K (Daughter of Resident) published on 18 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent 12 weeks at the Home of Compassion for respite. The care and attention from each and every one of the staff was exceptional, they were all friendly, professional and caring whatever their role and nothing was ever too much trouble. It was a safe haven and no doubt aided my mum's
recovery. Many thanks to all of the staff who looked after my mum during that time.

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Review from Edith H (Wife of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband of 94 became quite disabled and confused (temporarily) we could no longer cope at home and he went into the Home of Compassion as an emergency. Later he decided to stay on a permanent basis. We have experienced much-skilled nursing care as well as kindness, consideration, friendliness
and helpfulness from all the staff, nurses, carers, catering and laundry.

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Review from David E (Son-in-law of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home of Compassion is excellent - from the upper management team through to everyone involved in the daily running and care
My father-in-law had some of his happiest days there. Disabled and with limited mobility, he quickly made friends with residents and staff. He was cared for with dignity,
compassion and real affection. Everything was attended to, at the very highest standard. The team looked after him and his visiting family excellently. When sadly his life came to an end, the team were there with us, helping us through the darkest times. We were so glad that he moved to the Home of Compassion and we can still see him now touring the beautiful riverside gardens in his electric wheelchair, taking good food in the lovely restaurant and chatting with us over a coffee in the bistro. We also knew that his medical needs and physical comfort were being met every day and that his chats and activities with staff and residents kept his lively mind and sense of humour alive.

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Review from Iris W (Sister of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shocked! I had no idea this level of care was available - anywhere. I walked in for the first time to see my sister literally totally transformed in expression and 'connection'.


First impression - overwhelming. Such a sense of style and sophisticated decor. However even had it been a shed it

would be the place to be. All the staff I met interacted with the patients with such warmth, care and compassion. Everyone smiled. The atmosphere was one of calm and competence. Please please tell the staff how much their dedication is appreciated and valued. Truly a home of real compassion.

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Review from Dodie H (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to the Home of Compassion after a knee replacement op at the hospital. So I was only here for nine days. I received the kindness and friendly care I could have wished for. Happy faces made my recover all the quicker. I made new friends with permanent residents and hope to pop in to see them in
the future.

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Review from Jill P (Wife of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to the Home of Compassion in January of this year and I am very pleased with the level of care he is receiving. I find the nursing staff and carers to be very patient, kind and also helpful to me when I come to visit my husband. They keep me up to date on any changes to my husband and
any falls he has which is very reassuring for me.

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Review from Jacqueline O (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care by a team of dedicated professionals who all go the extra mile for residents. Very friendly staff who have plenty of time to spend with residents and families thoroughly recommend.

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Review from E B (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother is receiving at home of Compassion. The staff are very helpful and supportive of my Mum's needs. They listen to her and respect her space and independence. They know when to step in and when to let her get on by herself. I very much feel they allow her to
be herself.

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Review from B H (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As good as it gets.

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Review from S M (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall stay for my mother was excellent. The home is of a high standard and as usual, the staff were caring and helpful. Would recommend this home to anyone who had to have respite for any length of time. The setting and views are just lovely and tastefully done.

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Review from Hillary B (Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff including catering are always helpful. Nursing care and catering excellent and always willing to help with treatment (physiotherapy) if necessary.

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Review from Sophie W (Friend of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited back in early September. Greeted by staff and made to feel welcome. Staff are polite, well mannered and seem to love the job completely which is lovely to see. Great atmosphere all round. Beautiful light airy bedrooms, lovely lounging areas and dining room. Spectacular gardens and outside
seating areas looking over the Thames. All round a wonderful home.

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Review from Dawn M (Niece of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an amazing day visiting my aunt was made to feel very welcome, everyone caring helpful and friendly. The food was excellent and surroundings were fantastic.
Bedrooms and interior of the home like a 5-star hotel. The only downside to the day were the roadworks. Would certainly recommend this beautiful
home and I look forward to my next visit.

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Review from John D (Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new to the home, I have a lovely room overlooking the river. Our food is fabulous and the staff who look after me are super. I am very happy to be living here.

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Review from Peter C (Son of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb location. Friendly and considerate staff. Food is good. Cannot find fault "other" than the name is off-putting.

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Review from Tracy P (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted the Home of Compassion, I was struck by how helpful the staff were. There is an obvious caring culture at all levels and my father was made very welcome. Staff were really friendly and professional. Could not fault the care given and would highly recommend the home.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Thames View is calculated as follows: ( (374 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 427 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Paul

Paul Fenech

Job Title: General Manager

“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.


My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”


Raquel

Raquel Pena Aristizabal

Job Title: Health and Wellbeing Lead

Joined: 2021

I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.


Ethan

Ethan Umpleby

Job Title: Community Relations Manager

No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.


Sarah

Sarah Weeks

Job Title: Receptionist

Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.