Thames View has a Review Score of 9.9 (9.871) out of 10, based on 36 reviews in the last 2 years. Over all time Thames View has 102 reviews.
Review from D B (Friend of Resident) published on 15 July 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Avril Jones, Home Manager at Thames View
Thank you for taking the time to review Home of Compassion and we are thrilled you think the home is in a stunning location, beautifully decorated and spotlessly clean. Myself and my team happily welcome visitors into the home and we’re glad you felt so welcome. We look forward to seeing you visit again in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara B (Wife of Resident) published on 29 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.871) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Thames View is calculated as follows: ( (374 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 427 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jul 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.
I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.
I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.
At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.
My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”
Job Title: Health and Wellbeing Lead
Joined: 2021
I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.
Job Title: Community Relations Manager
No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.
Job Title: Receptionist
Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.
