Gower Gardens

31 Kent Road, Halesowen B62 8PQ
Submit a Review
9.8 57 Reviews
  • Gower Gardens, Halesowen
Gower Gardens is a purpose-built, dementia-friendly residential/nursing care home.

With a team of highly trained, dedicated carers, the home offers 24-hour high quality, residential/nursing care, supporting individuals to live full lives with dignity and respect.

Set in a stylish and homely environment, Gower Gardens comprises state-of-the-art, en-suite bedrooms, each equipped with a mini-fridge, telephone points and a flat screen television with Freeview and a DVD player.

The home offers a variety of onsite facilities including hairdressing, a cinema room and WiFi throughout the building.

The home organises a full programme of activities throughout the week. The landscaped gardens provide a delightful environment for sunny days or to look out onto from the six lounges.

Show Gower Gardens on the Map

Care Provided by Gower Gardens

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Robb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Gower Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,500
    • Self-Funded Residential Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • * Subject to assessment and room availability
  • (these prices are only a guideline, please contact Gower Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Gower Gardens Reviews (57)

Total of 57, showing 21-40
9.8

Gower Gardens has a Review Score of 9.8 (9.817) out of 10, based on 45 reviews in the last 2 years. Over all time Gower Gardens has 57 reviews.

Overall Experience

  • 46
  • 8
  • 3
  • 0
  • 0

Date Published

57
10
24
45
12

Review from Tracey B (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 5 months. He absolutely loved it. In his final days staff pulled out all the stops to get him back to Gower Gardens from hospital and were so supportive. We felt like family from the very first day, and Dad was in the very best hands at a time when he needed it the most.
We are so thankful we found Gower Gardens staff were always brilliant and his care was outstanding.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments. All the staff here at Gower Gardens are very passionate about their jobs and we all treat our residents like they are our own family. It is wonderful to see that you are happy with the care that your loved one received here at Gower Gardens.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig G (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom arrived at Gower Gardens after leaving another care home facility.
After a couple of days, she settled in and is so much happier now she is at Gower.
All the staff have been amazing with Mum, I cannot sing their praises enough.
Before going to Gower, my mum would not participate in activities
and just wanted to sleep most of the time.
Now she is getting involved, not only with daily activities but is also wanting to help with the washing up and other general housekeeping duties.
All the staff are so nice.
Calm, patient, reassuring and understanding, all the qualities you want from people who are caring for a loved one.
I would recommend Gower to anyone who is looking for a care home. Not only are all the staff fantastic but the home itself is beautiful. Always looking and smelling clean and fresh.
We are lucky to have found such a wonderful home for Mum.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you so much for all your kind words. Mom has settled in so well at Gower Gardens and we always strive to deliver outstanding person-centred care to all of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Friend of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a friend of a resident and I think her care has been wonderful. She is happy and contented. Some days she needs something more to do.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we strive to deliver excellence by ensuring all of our residents are well cared for, happy and safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Friend of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Friednly staff. Pleasant atmosphere.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments. All the staff here at Gower Gardens are very passionate about their jobs and we all treat our residents like they are our own family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic! Friendly, kind, considerate and explain all areas of care.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments. All the staff here at Gower Gardens are very passionate about their jobs and we all treat our residents like they are our own family. It is wonderful to see that you are happy with the care that your loved one is receiving here at Gower Gardens .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. Spotlessly clean. Staff are always helpful and available. Appears to be well-run and well-staffed.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we strive to deliver excellence by ensuring all of our residents are well cared for, happy and safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became unwell and this was quickly picked up by the carers. Their prompt actions to make Mum comfortable and initiate medical attention were exemplary and much appreciated.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, it was our pleasure to ensure the comfort of your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been great with my dad, really attentive and caring!

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we are proud that all the staff at Gower Gardens deliver care with a person-centered approach.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Power of Attorney of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is generally happy with his care, any cause for concern is checked with the senior on shift, who will usually give a reason for the problem and explain it. The resident is fussy with food and the host on the floor is trying to address this.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments, we are glad your relative is happy with his care. We always strive to deliver excellence.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel J (Power of Attorney of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has settled well thanks to the team. He has complex needs and is a very fussy eater. The whole team have taken time to understand his individual needs and how best to meet them. We are confident in the care and when we leave we know he is safe, this is priceless, he has had a very difficult
life.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments, we are glad your relative has settled in and is happy. We always strive to deliver excellence.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Respite Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm disabled and my wife is in the home with dementia, I went in over Xmas for 2 weeks to be with her. I was very surprised by the care that was taken to make her feel comfortable, the carers seem to go that extra mile to help, so different to other homes she's been in. The food is good and the home
spotless, the cleaners are always on the go. Although not the cheapest, I would recommend to anyone.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words which I will ensure I will pass on to all staff. It was lovely to have you stay with us over the festive period and as you know you are welcome here anytime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose D (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff environment very kind and helpful. Always ready to answer/address any queries.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we are glad everyone is always kind and so helpful.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison B (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Gower Gardens in November. She has had exceptional care by all the staff. Gower Gardens is bright and airy, beautifully decorated and furnished. It is impeccably clean. The food is amazing (I had Christmas dinner with my mum on Christmas day). All staff from all areas are really friendly
and approachable. Lovely relationships have been formed with my mum in a very short space of time. I would definitely recommend to anyone.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words and a positive review all staff go above and beyond. We are glad you had a magical Christmas at Gower Gardens and lovely relationships have been formed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodney P (Brother-in-law of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff really friendly.
Home is clean and my relative seems happy here.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we are happy that your relative is happy residing in Gower Gardens.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially came for respite with a view to becoming a more permanent resident. Within 2 weeks of her stay she wanted to make Gower Gardens her permanent residence. Everyone is so helpful and caring that they are a big extended family making what I anticipated to be emotional and difficult an easy
transition.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we are pleased that it was a smooth transition. We aim to provide all person-centered care as we are one big extended family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Son of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Gower Gardens in May 2023. My mother was made to feel very welcome by all the staff as she settled into her new home.
Seven months later, my mother has settled in very well and is now very contented in her new home.
The staff are excellent, very caring and friendly.
The facilities are excellent.

Reply from Joanne Robb, Home Manager at Gower Gardens

We are very happy that your mother was made to feel very welcome and is now very contented in her new home. We strive to deliver excellence with the care that we deliver.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had Christmas lunch at the care home with Mom.
The staff made it such a special time they worked so hard preparing for the day everything was perfect. We really appreciated it and Mom enjoyed her first Christmas in the home.

Reply from Joanne Robb, Home Manager at Gower Gardens

As a team we are happy that it was such a joyful day for yourself and your loved ones. We are grateful for your positive feedback about all our staff over the Christmas period.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and staff.

Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens

Thank you so much for your kind words. We're delighted to hear that you find our home lovely, and we greatly appreciate your positive feedback about our staff.
Once again, thank you for your thoughtful words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael K (Godson of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with every aspect of care given to my godfather. It's a relief to be able to drive away without dread or fear knowing the staff are caring for my godfather in such a caring way. Please keep up the good work!

Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens

Thank you so much for your feedback. We are truly delighted to hear that you are satisfied with every aspect of the care provided to your godfather. Your peace of mind is of utmost importance to us, and we are committed to maintaining the high standard of care that you have experienced.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail Q (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and tidy. The staff is always friendly. I'm kept informed at all times of any changes in my mom's health.

Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens

It's wonderful to hear that your experience with the care home has been so positive. A clean and tidy environment, friendly staff, and regular communication about your mom's health are essential elements for providing a supportive and comforting atmosphere. If there's anything specific you'd like to share or discuss further, feel free to let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Gower Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Gower Gardens is calculated as follows: ( (445 Excellents x 5) + (82 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 535 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gower Gardens is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Joanne

Joanne Robb

Job Title: Registered Home Manager

I’m very proud of what I do and I love my job. It’s wonderful to go home knowing I have made a difference. Working at Gower Gardens is like having an extended family.


Megan

Megan Hughes

Job Title: Deputy manager

I am the Deputy Manager at Gower Gardens. I have a very rich background, with over a decade of experience in the care industry and became the Deputy Manager here at Gower Gardens in 2021. I am very passionate and committed to providing person-centred care, creating a sense of being one big family within Gower Gardens. This significantly enhances the well-being and comfort of our residents. In my spare time, I like to socialise with family and friends and take my dog on walks.


Holly

Holly Payne

Job Title: Hospitality Host

I am the Hospitality Manager here at Gower Gardens and absolutely love my role here. I like to meet new people and build good relationships with our residents, families and welcome anyone into our home. I manage and address all new enquiries into the home. I started off as a receptionist for Gower Gardens in 2021 and worked my way up to Hospitality Manager in 2023 due to my dedication and attention to detail.


In my spare time, I like to be with my family and we like to go to Somerset and walk our dog along the beach.