Gower Gardens

31 Kent Road, Halesowen B62 8PQ
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9.8 57 Reviews
  • Gower Gardens, Halesowen
Gower Gardens is a purpose-built, dementia-friendly residential/nursing care home.

With a team of highly trained, dedicated carers, the home offers 24-hour high quality, residential/nursing care, supporting individuals to live full lives with dignity and respect.

Set in a stylish and homely environment, Gower Gardens comprises state-of-the-art, en-suite bedrooms, each equipped with a mini-fridge, telephone points and a flat screen television with Freeview and a DVD player.

The home offers a variety of onsite facilities including hairdressing, a cinema room and WiFi throughout the building.

The home organises a full programme of activities throughout the week. The landscaped gardens provide a delightful environment for sunny days or to look out onto from the six lounges.

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Care Provided by Gower Gardens

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Robb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Gower Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,500
    • Self-Funded Residential Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • * Subject to assessment and room availability
  • (these prices are only a guideline, please contact Gower Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Gower Gardens Reviews (57)

Total of 57, showing 41-57
9.8

Gower Gardens has a Review Score of 9.8 (9.817) out of 10, based on 45 reviews in the last 2 years. Over all time Gower Gardens has 57 reviews.

Overall Experience

  • 46
  • 8
  • 3
  • 0
  • 0

Date Published

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12

Review from J G (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with a member of staff who carried out a review of my dad's needs which led to us choosing Gower Gardens. My dad has been treated with care and dignity by all members of staff. The care and support they give are excellent, we are always informed if Dad is unwell and a doctor
has been called to see him. Members of staff are always happy to talk about Dad's needs. To date, I can find no fault with Gower Gardens and its staff.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you or your kind words; we all stride to deliver excellent care for all of our residents at Gower Gardens.


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Review from Carol S (Daughter-in-law of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gower Gardens look after my mother-in-law very well. The staff are all lovely, friendly and helpful. The seniors are all knowledgeable and proactive when looking after my mother-in-law.
My mother-in-law feels safe being looked after in Gower Gardens and after a bad fall at home, this is important both
to her and to us.
We, as visitors, are always made to feel welcome and our thoughts and concerns important to the staff at every level.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words. As a team at Gower Gardens, we work hard to deliver excellent care to all of our residents and relatives.


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Review from Julia W (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. First day for my mom in a care home. Everything we asked for was dealt with promptly.
I am very impressed.

Reply from Joanne Robb, Home Manager at Gower Gardens

We are glad to hear that everything went smoothly on your mom's first day in the care home. It's reassuring to know that the staff were responsive to your needs. We can imagine how emotional this transition can be, and we are here for you if you ever want to talk or need anything. Wishing your mom all the best in her new environment.


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Review from R J (Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience at this care home. Always welcomed with a friendly and warm smile. Lovely food. Would happily recommend it to family/friends.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words everyone is welcome at Gower Gardens we are one big family.


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Review from R H (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gower Gardens is lovely to visit and live in. All the staff have time to say hello and keep you up to date about your relative's care. If you have any issues, the manager is always happy to see you and if not immediately available, she will get back to you.

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Review from Hilary W (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after in Gower Gardens Care Home. Everyone from the manager, the care team, entertainment staff, caterers and cleaners were very helpful and polite and couldn't do enough to help. I felt well informed when Dad had problems or medical issues and communication was excellent. The home
is very clean, well maintained and tidy. I would thoroughly recommend this home.

Reply from Joanne Robb, Home Manager at Gower Gardens

Dear Hilary,
Thank you for your kind words, we really miss having Dad here at Gower Gardens and would welcome him back at any time. We wish you and your family all the very best for the future.
Take care,
Joanne and team.


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Review from Sam J (Grandson of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly/welcoming. Very clean. Very comfortable.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words.
Best wishes,
Joanne.


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Review from Susan S (Friend of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit once a week for about an hour. Staff are pleasant to me and my friend, sometimes providing refreshments. Christmas activities were good, but the TV in the main lounge seems to be just left on regardless of the programme and was not engaging the residents despite being very loud. Shortage of
staff has had a negative effect on my friend - morning rise and bedtimes late and loss of mobility. She has to wait for two carers to be moved and no longer uses her walking frame independently.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you very much for your review.
Your comments have been shared with the team.


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Review from Diane H (Niece of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat us like family. Nothing is too much trouble. My uncle appears content and happy here.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words.
We are in the process of putting together our new seasonal menus and will be asking residents for their input with this to ensure all residents' preferences are met.


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Review from David L (Great-Nephew of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-aunt was a resident here for five years. The day of her funeral I had a puncture in my car, 10 minutes before the cars took us to the church. The next day the staff were amazing, supporting me to fix my tyre. My aunt was very comfortable at Gower Gardens Care Home, she was looked after well
and this has been very reassuring for me as I live overseas! Thank you for all that you've done for my auntie.

Reply from Joanne Robb, Home Manager at Gower Gardens

Hi David, thank you for your kind words - it was a pleasure to meet you and glad we could support you in many different ways - please stay in touch.


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Review from Jane S (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have attended Kingsley's meeting for residents and families since Gower Gardens transferred to Kingsley Healthcare. Several of the commitments made have not been realised e.g. staff on reception during the weekend (can be a long wait to be let in). Also, all residents to have key workers that families
can correspond with during the week. It is difficult to find a member of staff who provides relevant information. Quality of food fluctuates, despite being told that residents would be provided with a monthly nutritional menu. Overall, staff do try to be helpful when approached. Activities are varied and updated.

Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens

Thank you, Jane, for your review. We value your feedback and this will be shared with the team so that changes can be made to improve our service.


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Review from Selina R (Granddaughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am glad there are new charges in this company.

Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens

Dear Selina,
Thank you for your review and feedback. We will use your feedback to improve the quality of the service we provide.


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Review from Y Y (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings are pleasant. The staff are always friendly and helpful. Mom seems content and happy. I can't comment on value for money as my sister deals with this.

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Review from Mark G (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Gower Gardens in February 2020 and we've been very happy with her care. Sadly, the Covid lockdown and subsequent restrictions have meant that we can't spend time with her in the lounge or visiting rooms, we hope this will change soon.

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Review from Adele S (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with every aspect of Dad's care. He seems happy, healthy and generally content.

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Review from D J (Son of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gower Gardens for nearly three years. She has been well cared for, despite her increasing needs and she has always felt safe and respected by the staff. I would recommend Gower Gardens to other family members.

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Review from J C (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved Mom to Gower Gardens in April 2022. Since that time, we have been very happy with the care given, staff and facilities. Mam engages with the activities and likes the staff. We are reassured that she is safe and well cared for at Gower Gardens. Friends who have visited Mam have all commented
on how nice it is for Mam and that moving her was the

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Gower Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Gower Gardens is calculated as follows: ( (445 Excellents x 5) + (82 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 535 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gower Gardens is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Joanne

Joanne Robb

Job Title: Registered Home Manager

I’m very proud of what I do and I love my job. It’s wonderful to go home knowing I have made a difference. Working at Gower Gardens is like having an extended family.


Megan

Megan Hughes

Job Title: Deputy manager

I am the Deputy Manager at Gower Gardens. I have a very rich background, with over a decade of experience in the care industry and became the Deputy Manager here at Gower Gardens in 2021. I am very passionate and committed to providing person-centred care, creating a sense of being one big family within Gower Gardens. This significantly enhances the well-being and comfort of our residents. In my spare time, I like to socialise with family and friends and take my dog on walks.


Holly

Holly Payne

Job Title: Hospitality Host

I am the Hospitality Manager here at Gower Gardens and absolutely love my role here. I like to meet new people and build good relationships with our residents, families and welcome anyone into our home. I manage and address all new enquiries into the home. I started off as a receptionist for Gower Gardens in 2021 and worked my way up to Hospitality Manager in 2023 due to my dedication and attention to detail.


In my spare time, I like to be with my family and we like to go to Somerset and walk our dog along the beach.