At Wellington Grange, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.
Parking is available on site at Wellington Grange, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.
Wellington Grange has a Review Score of 10 (9.950) out of 10, based on 20 reviews in the last 2 years. Over all time Wellington Grange has 109 reviews.
Review from Stephen v (Son of Resident) published on 2 April 2025
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Review from Mark R (Son of Resident) published on 27 March 2025
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Review from P W (Daughter of Resident) published on 22 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for taking the time to share your experience of Wellington Grange. It's wonderful to hear how much our team's care and attentiveness meant to your mum and your family over the 18 months she was with us. We're so pleased that you all felt supported and welcomed, and I'll make sure to pass on your lovely comments to the team. Thank you again for your kind words.
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Review from Liz S (Daughter of Resident) published on 22 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for sharing your review about your mother's time at Wellington Grange. Were so pleased to hear that we were able to bring comfort and joy to both your mother and your family during her time with us. It means a great deal to know that our team was able to provide the support and care she needed. I'll be sure to pass on your kind comments to them. Thank you again for your review, and should there be anything further we can do to support you, please don't hesitate to get in touch.
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Review from Sue C (Daughter of Resident) published on 15 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for sharing your experience of your mother's time at Wellington Grange. It's lovely to hear that our care and support provided peace of mind for you and your sisters. We hope your mother enjoyed her stay with us, and we'd be delighted to welcome her back in the future.
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Review from John B (Son of Resident) published on 15 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for your review of Wellington Grange. It's wonderful to hear how happy and settled your mother has been over the past year. Our fantastic team works hard to create a welcoming and supportive environment where residents truly feel at home. I'll be sure to share your kind words with the rest of the team. Thank you again for your feedback.
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Review from T M (Resident) assisted by family/friend published on 8 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for your lovely feedback! It's wonderful to hear that you're happy with the care and support provided. We hope you continue to enjoy your stay with us, and our door is always open for any further feedback.
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Review from Prudence S (Resident) published on 6 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for your kind review of Wellington Grange. We're so pleased to hear that you feel safe, settled, and happy here, and that our care and facilities have exceeded your expectations. Thank you again for sharing your feedback with us!
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Review from Margaret C (Resident) published on 2 January 2025
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for sharing your experience of Wellington Grange. We understand that such a big change can feel overwhelming, and it's wonderful to know you've found a place here that feels like home. We're so happy to have you as part of our community and thank you again for your kind words.
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Review from J V (Respite Resident) published on 9 October 2024
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for your review of Wellington Grange. We're delighted to hear that you enjoyed your respite stay and felt well cared for by our team. It was a pleasure having you as part of our community, and we truly appreciate your kind words about both our team and the home. Many thanks again.
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Review from John H (Resident) published on 13 June 2024
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for your review of Wellington Grange. We are very pleased to hear that your experience with us during your respite stay led you to decide to stay with us permanently and become part of our community.
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Review from Penelope T (Resident) published on 12 June 2024
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for taking the time to share your feedback about your experience with us over the last five years. It has been a pleasure to have you as part of our community, and we are delighted to hear that we have been able to support you in enjoying day-to-day life at Wellington Grange. Your kind words about our care, team, and management are greatly appreciated.
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Review from Colin D (Resident) published on 7 June 2024
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for sharing your experience at Wellington Grange. Providing high standards of nursing care and support is extremely important to us and our team works hard to achieve these standards. We are very happy that our care has positively impacted your recovery journey and that you have chosen to continue your stay with us and be part of our community.
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Review from Victoria S (Niece of Resident) published on 6 June 2024
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for your wonderful review of Wellington Grange. We are very pleased to hear about your positive experience with our care for your Uncle and appreciate your kind words. From your initial enquiry to his current stay, we are glad to have been able to assist and support you both during the transition to our home, bringing you peace of mind. Our team is dedicated to providing a high standard of care, and it's wonderful to know that our friendly and supportive staff have made a difference for your Uncle.
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Review from Jacqui S (Daughter of Resident) published on 5 June 2024
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Reply from Hayley Geddes, Home Manager at Wellington Grange
Thank you for taking the time to share your review of Wellington Grange. We are very pleased to hear about the positive impact our care has had on your mother. Our team strives to provide compassionate and consistent care, and we are happy that this has contributed to her well-being. Creating a supportive and enriching environment for our residents and their families is extremely important to us. We continuously aim to enhance the comfort and quality of life for everyone at Wellington Grange. Thank you once again for your lovely feedback.
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Review from A S (Wife of Resident) published on 4 January 2024
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Review from G B (Wife of Resident) published on 19 December 2023
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Review from Fiona B (Daughter of Resident) published on 10 July 2023
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Review from P H (Son of Resident) published on 18 June 2023
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Review from B H (Son of Resident) published on 1 June 2023
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The Review Score of 10 (9.950) out of 10 for Wellington Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.950 for Wellington Grange is calculated as follows: ( (228 Excellents x 5) + (12 Goods x 4) ) ÷ 240 Ratings = 4.95
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellington Grange is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jul 2023
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Job Title: Home Manager
Hayley leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered, her door is always open if you have questions or queries.
Job Title: Clinical Lead
Chrissie is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.
Job Title: Care Co-Ordinator
My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.