Wellington Grange

Broyle Road, Chichester PO19 6ED
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10 109 Reviews
  • Wellington Grange, Chichester
Colten Care has now opened two beautiful top floor suites, The Martlets and The Witterings.

They have been designed to enable couples to continue living together, with support from the home team if required. The suites offer a more independent lifestyle, alongside care and companionship when it's needed.

Both suites have a light, bright and airy feel about them with contemporary décor. Peaceful and tranquil, they have a separate living space - where simple snacks and hot drinks can be made - and bedroom with an en suite shower room. Delicious cooked meals and other chores including cleaning and laundry are all taken care of, by the friendly team.

Experience the warmth and care of these friendly, relaxing care homes whilst making new friends.

Wellington Grange is the newest of the Colten Care homes, purpose-built on the historic Roussillon Barracks site to offer the highest standards of residential and nursing care.

The home offers en-suite bedrooms across three floors. Each room is beautifully decorated and fully furnished with oak furniture and residents are welcome to bring their own items of furniture should they so wish.

Wellington Grange is a home full of character, the interior carefully styled with colour, art and pattern to reflect the local historical, cultural and natural attributes of Chichester.

At the home residents will find a therapy room, salon, library, cinema and study as well as a range of bistros and cafes to spend the day.

Minibus trips from the home will run regularly to enable residents to enjoy a taste of the countryside or even the seaside, and on days within the home, a range of thought-provoking and enjoyable ways to spend the day are created by in-house activities team and the residents themselves.

Show Wellington Grange on the Map

Care Provided by Wellington Grange

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Geddes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wellington Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,488
  • (these prices are only a guideline, please contact Wellington Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Wellington Grange, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Wellington Grange, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Wellington Grange Reviews (109)

Total of 109, showing 41-60
10

Wellington Grange has a Review Score of 10 (9.950) out of 10, based on 20 reviews in the last 2 years. Over all time Wellington Grange has 109 reviews.

Overall Experience

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Review from John W (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent establishment/provider.
Building and public rooms are clean and bright.
Bedrooms and their facilities are good.
Meals are healthy and appetising.
There is not and should be a welcome letter/paper on arrival. It should cover (for the new resident) all aspects of living here.

Reply from Helen Smith, Home Manager at Wellington Grange

Thank you John for your kind words and comments about the home. We have been working on improving our welcome letter with your helpful advice which has been included. We always aim to improve the information for new residents and develop our home experience for all residents.


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Review from Sheila C (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for a short while. I am impressed with what has been done and am very happy to recommend.

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Review from Sheila C (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have not been here long, but everyone seems friendly enough and sociable.
Very comfortable rooms.

Reply from Helen Smith, Home Manager at Wellington Grange

Thank you for your review and we welcome the points which you have raised. I am confident once you have had time to become part of the community at Wellington Grange you will be able to enjoy all areas of the home. We thank you for your good review of the areas and endeavour to continue to work to improve these areas for you.


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Review from Jennifer B (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, kind and very efficient staff.

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Review from Jean M (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am still reasonably mobile and have enjoyed the lovely garden, the caring staff, the cinema facilities and the hairdresser and nail beautician.

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Review from Sheila B (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault them.

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Review from Joan V (Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am content - everything is good.

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Review from Elsie T (Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel contented and staff are excellent.

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Review from C E (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - conditions, staff, care and food.

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Review from J B (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's ideal.
Everything is fine in the home.

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Review from P S (Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellington Grange is a marvellous care home. Staff 100%. I hope I may come back one day.

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Review from C A (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellington Grange is a very comfortable and attractively decorated building with a beautiful and well-fenced garden. It is very efficiently run. But above all, it has an extremely kind and caring staff who work above and beyond the call of duty to make it a happy home.

Reply from Helen Smith, Home Manager at Wellington Grange

Thank you for your lovely comment about the home and the positive experience you have had over the two years you have resided at Wellington Grange.
We will be looking forward to less restrictive activities following the Covid-19 outbreak and offering you more outside trips. We, of course, have a very supportive companionship team who are on hand to provide activities 7-days a week.
In the meantime, thank you once again for your kind words and that you would be extremely likely to recommend the home.


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Review from Paul S (Son of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Wellington Grange in June 2016, shortly after the home was opened. The manager and reception staff are very friendly and welcoming; all of the care staff and nurses are extremely caring, and the housekeeping staff provide an excellent service. The chef's and catering staff
provide top-class meals with a good choice and attention to individual residents requirements, especially when my mother has been unwell when they have provided food to tempt her to eat something. There are plenty of activities run by the helpful and caring activities team. All of the staff are so friendly, making it really like a home from home for my mother.
The home is a lovely environment, with a great garden for residents to relax in. Around seven years ago, I had an experience of another care home, and all of the above comments could also be applied to as well, which is a great reflection on the care home providers.

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Review from R B (Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, particularly service and especially at such a difficult political time.

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Review from Neil H (Son of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot sing the praises of Wellington Grange highly enough. Before my father entered the home some three years ago, I had a very jaundiced view of care homes: this has been totally dispelled for a variety of reasons - the wonderful caring atmosphere, friendly staff, the attention to detail, the overall
service environment plus of course, the very attractive physical surroundings, both the inside and the well-maintained and delightful garden. Also, it is perhaps incredible to say that I am not aware of a single ground for complaint over the entire period, which is now quite lengthy, of my father's stay at Wellington Grange. I think above all it is the professionalism that really counts most - at the end of the day one is entrusting the health and well-being of one's own parent to an outside organisation, and it is the ability to trust that one's parent's best interests are always at the forefront of what goes on on a day-to-day basis; that is the most reassuring element.

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Review from D E (Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I came to Wellington Grange three years ago I was very impressed with the friendly welcome shown by all the staff and this attitude has been maintained. Until the coronavirus, a minibus was available twice a week for trips to the countryside and lunches at local restaurants and this was greatly
enjoyed. I had to sell my bungalow so that I could live at Wellington Grange and at 95 I am hoping my money will last.

Reply from Helen Smith, Home Manager at Wellington Grange

Thank you for your lovely comment about the home and the positive experience you have had over the three years you have resided at Wellington Grange. I am sorry that you are not able to enjoy the minibus trips at this time, we look forward to being able to reintroduce this service and will keep you updated on this. In the meantime, thank you once again for your kind words and that you would be extremely likely to recommend the home.


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Review from S B (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now completed her first three months at the wonderful Grange. She found the transition from living independently alone for over 20 years quite a challenge. All the staff have been incredibly supportive and genuinely treat Mum like their own family loved one. She now speaks of The Grange as her
home, is very happy, and her health has visibly improved. What a wonderful place to live out the last phase of your life!

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Review from Lucy B (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was one of the first residents when Wellington Grange opened in 2016. She found the adjustment to living in a home difficult and the staff dealt with her frustrations with patience and humour. As she became increasingly disabled with failing sight and declining mobility they continued to encourage
her to take an active part in the life of the home. But was in the last week of her life after Christmas 2019 that we were able to fully appreciate the extent of the care. The number of carers who came to say goodbye as she gradually slipped away over a few days was a tribute to their commitment to the residents and the medical care she received was exemplary. We were so grateful that she was able to die peacefully in her own room, surrounded by her own things - as the nurses said 'our aim is to keep her out of hospital, out of pain, and out of distress'. The care and support we received was wonderful as well as a long life (she was 99) came to a dignified and graceful end.

Reply from Helen Smith, Home Manager at Wellington Grange

Thank you for your kind comments about Wellington Grange and that you would be likely to recommend the home. It is pleasing to hear that your experience was so positive, particularly during a difficult time. We take on board your feedback regarding the dining experience and will continue to work towards excellence in every aspect of the services we provide.


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Review from Gerry P (Daughter-in-law of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellington Grange is a beautiful, purpose-built home with a very welcoming atmosphere. The staff are so caring, absolutely second to none. The bedrooms and the communal rooms are individually furnished to a very high standard, varied artwork on the walls make it easy to recognise where you are in the
building. The dining rooms are light, very welcoming and the meals are excellent. There is a beautiful, relaxing, spacious garden which always has lots of seasonal interest where residents can enjoy a quiet afternoon, a chat with friends or family or one of the many events that take place. My father-in-law was 100 on arrival and spent the last 18 months of his life at this home and I cannot fault it. We were always made most welcome at any time and felt great support for him and for us in both his life there and eventually his death. We feel so fortunate to have experienced this level of care for my father-in-law and to have met so many lovely people there, both staff and residents.

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Review from N F (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents stayed in the final stages of their lives and were extremely well looked after, in comfort and with great compassion.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Wellington Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Wellington Grange is calculated as follows: ( (228 Excellents x 5) + (12 Goods x 4) ) ÷ 240 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellington Grange is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Hayley

Hayley Geddes

Job Title: Home Manager

Hayley leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered, her door is always open if you have questions or queries.


Chrissie

Chrissie Waltho

Job Title: Clinical Lead

Chrissie is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Ashwin

Ashwin Ndlovu

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.