Review from Alison B (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

In 2018, sadly, my mum could no longer live independently, so we searched for a nursing home near my sister in Wolverhampton. We visited a number of places, but found them dark and depressing. When we visited Wulfrun Rose, we knew we had found the place for Mum to end her days. Since March 2018, when

Mum arrived at Wulfrun Rose, she has received excellent care, she is treated with the utmost care and respect by everyone. Even during the pressures of Covid, the quality of care continued and does so to this day. In August 2022, Mum deteriorated and the family were called. We too were treated with the utmost respect during the 10-day period Mum recovered. On the 22nd of October 2022, she deteriorated again and we were called - excellent care and treatment too. If you are looking for somewhere for your loved one, you should try Wulfrun Rose Nursing Home.

Reply from Jackie Scott, Manager at Wulfrun Rose Nursing Home

Thank you for your kind words. It has been and remains a privilege and pleasure to care for Mom. Having such a supportive family is heartwarming.

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Review from Robert H (Husband of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

My wife became a resident in December last year, 2021. She is suffering from dementia and doesn't always show recognition when the family visit, but sometimes seems quite alert. The nursing home is local to immediate family and we are exceptionally pleased with the care and attention given to her and

treatment where necessary.

Reply from Jackie Scott, Manager at Wulfrun Rose Nursing Home

Thank you for taking the time to review Wulfrun Rose and for your kind words.

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Review from S D (Granddaughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience

On multiple occasions, I would visit my grandmother and she was in stained dirty pyjamas from 2/3 days before and be unwashed. I witnessed carers talking over her when tending to her personal care, and not engaging with her or treating her with compassion, making her feel like an object. I documented

occasions of her becoming dehydrated through lack of assistance with drinks, resulting in having infections. We witnessed a dementia resident wandering around and walking into my grandmother's room which frightened her.
Talking to residents like they are children is patronising and does not encourage relationship-building. Just because someone has complex needs and is frail doesn't mean they should be spoken to like they don't know what is going on. It is demeaning. There are some excellent nurses at Wulfrun Rose and my grandmother felt comfortable with them because they treated her like a human being. It's a shame not all staff are the same. Overall a very bad experience, mostly due to poor management.

Reply from Jackie Scott, Home Manager at Wulfrun Rose Nursing Home

Thank you for you review. We offer personal care to our residents daily in line with their wishes, needs and desires. When people with capacity refuse care we adhere to their wishes and document this in their care plan. We ask relatives to leave residents' rooms when we are supporting with personal care to maintain privacy and dignity unless it is their explicit wish that relatives stay. This is a rare occurrence and to my knowledge has not happened for a long time. We always assisted people that need assistance. We are unable to force residents to drink if they decline, we do record any refusals. We refer residents to our GP, dietitian and the Speech and Language team when required. I am sure that you can empathise people living with dementia wander at times. We strive to communicate with all our residents in the manner that they prefer. My team and I work together to ensure that all our residents receive a high standard of care, I am sorry that you do not think we achieved this.

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Review from Lorraine J (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience

I just have to comment that this home is delivering exceptional care in very difficult times. The home is odour free, clean and tidy, the staff are caring, courteous and polite. The management in the home cannot do enough to assist and have always responded to me promptly, I even spoke to the manager

whilst she was at home having a family meal. I just think this home is amazing. The way they care for my relative is second to none and I couldn't ask for them the be placed anywhere better.

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Review from Barbara K (Friend of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

I wanted to make this review as I really feel that this home deserves some recognition. Over the past two years, my dearest friend has been a resident here, and at first, I was very dubious. The new manager who started in September 2019 has made such a difference to the home, and the way that things

are. The staff have been amazing all through this Covid Pandemic, and they have kept the residents safe. There have been some minor issues over the last few weeks regarding communication, but again, the staff are working extremely hard to ensure that all people are kept up to date. My friends family could not ask for a better home for their loved one, and my friend tells me all the time how great the home is and what a lovely place to live it is. I thank all the staff greatly for all they are doing, and I thank the manager for all she is doing to keep things running smoothly.
If you are looking for a home for a loved one, then please choose Wulfrun Rose, you won't be disappointed.

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Review from Margaret B (Wife of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience

My husband has been in the home just over 3 yrs and has always been happy there. During this pandemic, all care and nursing homes are going through a very difficult time, as a family of a resident, we understand how hard they are working. We would like to thank all the staff, Management, Carers, Domestics

and Cooks for their hard work in keeping the residents happy and safe during this difficult time. Going above and beyond their normal duties. As my husband does not like mobile phones and won't use one, special thanks to the receptionist who usually answers the phone when I ring to see how he is doing.
She will always give me a full update as to how he is and what he has been up to. She will also spare the time to go and tell him that I have called and what I have said. This gives me peace of mind. Once again special thank you to all the staff you are amazing and all deserve a gold star for all your hard work and caring attitude.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you, Margaret, for this lovely review. The staff feel that your husband is now also part of our family here at Wulfrun Rose as well as yourself. We strive to do our best at all times, we are not perfect but we try our hardest to ensure all residents are safe and well and that families are kept fully informed during this restricting time. We look forward to welcoming you back into our home when restrictions are lifted.

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Review from Leonard S (Son-in-law of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

I dropped some belongings off at the home today for my mother in law. I was made so welcome even though I wasn't allowed to enter the reception. The staff were friendly and polite and enjoyed chatting with me for a few minutes. They took the time to ask how I was and how the Family were coping during

this COVID19 lockdown, even though I know they were busy.
Prior to the lockdown, we were always happy with this home but it is still an excellent home for people even under difficult circumstances.
I can't wait till we can visit again and thank all the staff in person for keeping our loved one safe and for being brilliant through all of this.
Dear Home Manager, you have a fantastic home and team.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

This is so lovely of you to make these comments. My team are just doing their jobs. I will pass your lovely comments on to them.

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Review from Philippa S (Granddaughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience

I have been visiting this home for several years and my grandmother has always been happy. The COVID lockdown has affected us all but I am very happy with the way that the home is working through this to ensure that my grandmother is well and happy. The recent activities went above and beyond what I

could've hoped for in a care home. I am extremely pleased with all the staff and the management. The manager recently sorted out some family issues for us and I am so grateful for her help and assistance. She didn't have to go as far as she did and in her personal time also. This home is always clean and fresh and the staff are always working hard. There will be times when things could be better but unless these things are discussed how can the home put things in place to improve. People are entitled to their opinion, as far as I'm concerned the home can do no more and I think the staff deserve gold medals for what they do. It has a good with CQC rating but I personally think it's outstanding.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you so much for this lovely review. I will pass on the lovely comments to the staff.

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Review from Lucy H (Regular Volunteer) published on 22 September 2020
Submitted via Website • Report

Overall Experience

I previously visited this home prior to the COVID-19 Pandemic and always found it to be warm and welcoming. I always try to ensure that I keep up to date with what's going on at the home so that I know that my parishioner's are well. It was lovely to see all the activities on the social media sites

over the last few weeks and I thought that it was absolutely amazing how the virtual cruise was set up. It was such a pleasure to see so many smiling happy faces. I had the good fortune to be allowed a one-off visit to deliver a short service to one of my parishioner's who is end of life at the home, to see her looking so well cared for and so happy gives me such joy in my heart. The care is really outstanding at this home and the home manager is always available to speak if required, I do not know how she handles everything so smoothly and all the staff are so hardworking. I keep you all in my prayers and God Bless you all.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your kind words, it is very much appreciated.

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Review from J A (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

Sadly let my dad, 81, down. He was placed here on advice by a social worker. There was a safeguarding concern where his back door alarm at night wasn’t set. That allowed my dad to walk out with his packed bag at 3.45 am, we weren’t notified until approximately 7 am. He looked awful and worse than when

he went in. He refused to go back and when we collected his tablets later we were given someone else’s! We had mixed messages from the care manager saying she couldn’t cope to the daycare staff saying he’s been no trouble. Lack of communication! We are now reporting the care home.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your review. I am sorry that you felt the care given to your father was unsatisfactory on his short respite stay with us. A full investigation into the circumstances was carried out and this has been fed back to the CQC and social services. The incident was found not to meet the threshold for safeguarding. Many changes were made to the home upon Dad's arrival to try and make sure that he was safe at all times due to being an absconsion risk. I can assure you that I spoke to you as soon as I arrived at the home that morning and there were no mixed messages from myself. The time that Dad stayed with us was a pleasant one of which we have many photographs and videos of him participating and enjoying himself. If you wish to discuss any of the concerns you had regarding Dad's stay then please do not hesitate to get in touch with me.

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Review from Joseph M (Son-in-law of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

This is a difficult time at present for all care providers and families. However, today I was extremely appreciative that this home took the time to contact all family members to let us know that events were going on in the home that our loved one was taking part in. We also had photos sent to us afterwards

to show the events. This home goes above and beyond in their caring and their involvement of families and friends. I can't say enough how happy we are that our mother is in this home. It's wonderful.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you, your kind words are appreciated. We try our best, and its always lovely to hear such positive feedback.

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Review from Paula W (Friend of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Just been to drop some things off in the foyer of the home for my friend and can see that there are lots going on today. The staff just informed me that they are having races for ascot with staff as the riders on mop horses! how good is that. The things that the staff do at this home is amazing. I know

my friend loves living here and she has always said its a home from home.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your kind words; they are appreciated.

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Review from Vernon M (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

Thank you for all the care you have given Dad over the past 12-months and at the end of his life. The family is wholly grateful. You are angels. You treated Dad and us with dignity and respect.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your kind words. We were honoured to care for your father.

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Review from Peter L (Nephew of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

I have visited my uncle in this home over the years and in his previous homes before this one. I have always felt that this home suits his previous lifestyle and that he should have been here earlier. However, he has spent the last few years of his life being cared for by a wonderful team, and I can't

say thank you enough for all the love and care that they have given him.
The care is very person-centred, and as I work in the health environment myself, I know how hard it is to get it right. This home is doing a wonderful job, and I highly commend them.
At this difficult time when visitors are not permitted into the home for everyone's safety, I am highly thankful that I was allowed to PPE up myself and pop in for a few minutes as my uncle had deteriorated and I'm happy to say I saw he was being cared for to the fullest extent. Thank you for letting me have that time with him.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your kind comments. We are trying our best in these difficult times.

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Review from DW (Friend of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience

I cannot thank this home enough for the care and commitment that they are giving to all the residents and the local elderly people in the community. The care in the home has always been exceptional and now this is overflowing into the local community. Fantastic team from top to bottom left to right

and any which way round. If I need a care home in the future I know this is the one I'll choose. Thank you for making my community better by being in it.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your kind words. We are trying our best to assist all within the community who need it at this troubled time.

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Review from Lulu B (Granddaughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience

I would not hesitate to recommend this home to anyone looking for a home for their loved one. I have been very impressed with the care that they give my grandmother. They treat her with respect and dignity and she is extremely happy and settled.
Recently there have been brilliant entertainers and arts

and craft projects going on and I was blown away this week to see living eggs delivered and baby chicks in the home. It was totally amazing and my grandmother can't stop talking about how much fun she's having.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for this lovely review, and for taking the time to write it.

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Review from Tony B (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience

A solid team of carers with a capital C.
A positive atmosphere with an attention to detail in hygiene, nutrition and entertainment.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for taking the time to write this lovely review.

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Review from Sharon W (Friend of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

I have just spent a very pleasant day visiting an old friend of mine at Wulfrun Rose. Her family informed me that she had been moved there after becoming unwell and my thoughts were 'oh dear, a care home'. However, from the point of arrival to the point of leaving, I have not experienced such a warm

welcome nor witnessed such devoted and caring staff. The staff team were very pleasant and polite and offered me drinks and even lunch whilst I was there and the care and interaction they showed were second to none. My friend was settled and comfortable and expressed to me that she felt at home with no worries or concerns whatsoever. The family have obviously made the right choice in selecting Wulfrun Rose as the place for their mother and I am happy to say I would visit again most readily and if ever I needed such care then I know where I'm going. A big thank you to the manager and staff for the atmosphere that you have created within this home.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for this review. It's nice to know we can change the minds of people thinking of a care home.

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Review from Barbara K (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

I was worried initially when I was told that my mother had to come to a nursing home as I wanted her in a hospice for her end of life.
But I was pleasantly surprised when my mother was admitted. The care staff couldn't do enough for her and her last few weeks were peaceful and dignified. The whole

experience was made a calming one and I cannot thank the home enough for their support through this time.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank for taking the time to write this review, it was a pleasure to provide care to such a lovely woman as your mother.

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Review from Anthony L (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

Friendly and helpful staff, always putting something on, from trips to shows, also a wide range of games.
Nice clean home; they do all their own cooking on-site from fresh products.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for taking the time to write this lovely review.

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Wulfrun Rose Nursing Home

Care Provided by Wulfrun Rose Nursing Home

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Funding & Fees Guide for Wulfrun Rose Nursing Home

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