Review from Peter W (Brother of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience

I have been visiting my brother at Wulfrun Rose now for some years and I have to say that I am impressed in the changes I have seen over the recent months. The home has always been caring and considerate and I have never had any worries over my brothers wellbeing. These last few months though, I have

seen increased awareness from staff in how they interact with the residents and they seem to show a deeper understanding of their needs. On questioning the staff, they have informed me that they feel supported and valued by the manager and the senior team and this has uplifted them. The home was clean and tidy, the manager and staff were friendly and sociable and the whole atmosphere was positive. The improvements have turned a good home into a warm and loving home. From the top tier to the bottom, the staff care and that shows.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for your kind review. It is lovely to hear such kind thoughtful words.

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Review from Laudry C (Friend of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience

This is a lovely home. I've visited my friend this week to discover the home has had a new activity lady start to help the other one. This is great and she seemed really nice and bubbly. I would truly recommend this home to anyone who needs care. Faultless.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for the kind review and for taking the time to write this.

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Review from Katie B (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience

Wow is all I can say about this home. My mother has been a resident here for some years and has always been settled and comfortable but I always worried about leaving and felt that something was lacking. However, changes have been happening over the last few months and I can now see a real difference

in the environment and feel a real difference in the atmosphere. The manager has worked hard to introduce some new processes and I think they are starting to see the results. The staff are very caring and show my mother a lot of patience. I think the home is moving forward at a lovely pace and look forward to seeing what comes next.

Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing Home

Thank you for this review, it is much appreciated and its nice to know that our changes are being noticed.

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Review from M C (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience

What a wonderful experience of a care home, the staff are truly amazing. Although my Mom was only with the home a short time through palliative care I could not have asked for or wished for a better environment. The staff always addressed my Mum with respect and care., they go above and beyond. I would

have no qualms recommending the home to anyone.

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Review from D W (Friend of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience

Wulfrun Rose Nursing Home is a lovely, clean, friendly home.
All the staff carers, receptionists, domestics, kitchen are friendly, pleasant, nothing was too much trouble.
The home is well organised, food is excellent.
Rooms clean and very comfortable.
I would highly recommend Wulfrun Rose.

Reply from Bright Gurupira, Manager at Wulfrun Rose Nursing Home

Thank you for the review. It was an absolute pleasure for the team here at Wulfrun Rose to look after your loved one. Best wishes and do visit us whenever you can.

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Review from Pauline W (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience

A desperate need to place Mom in a safe, caring, loving environment - our new journey with you began. Exceptional support shown is overwhelming. Thoughtful, kind words, gentleness, care shown to Mom means the world to us all. Mom with very few words, let you know through her smile, she knew you wanted

to care for her and keep her safe and well. You have all shared with us Moms journey. Care is not a job but a vocation and I have to say what a Team you have. I have never met a Manager anywhere that gives so much to his Team and gets so much in return. You are generous with your time, heartfelt words and support. The 'Wulfrun Rose Family' as I will always refer to you as are the benchmark in Care that all Care Homes and their Staff should aspire to be. Sadly after just a few months, Mom has passed, not really able to appreciate the whole environment she was fortunate to be in. Dignity, respect, love shown to Mom as she left this earth, and as she left Wulfrun Rose Care Home was beautiful, overwhelming.

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Review from Brenda M (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

I felt I had to put pen to paper and tell you my experience about Wulfrun Rose Nursing Home. I've been staying for a week convalescing form lung operation at hospital.
I've been very well looked after and if at any time I have to stay in a home it would certainly be this one.

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Review from H R (Daughter of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience

The ethos at Wulfrun Rose is really impressive. The striking characteristics of warmth, openness, efficiency and excellence of care run through the whole organisation, from the first contact over the telephone and with reception staff – through the carers and nurses – up to the managers.

The environment

at Wulfrun Rose is modern and pleasing. Facilities are good. Members of staff are, without exception, caring and friendly. They never seemed rushed. There are practical, efficient and do all they can for the comfort and well-being of residents. They are very helpful and informative in communications with family members too.

My mother was very unwell when she moved to Wulfrun Rose. She could not have had better care during the last stage of her life. This was a huge comfort to her and to the family.

Thank you to all at Wulfrun Rose.

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Review from Val S (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience

Wulfrun Rose. A home that cares.

The rooms are a good size light, airy and well furnished with a wet room en-suite facility. There are beautiful gardens. A great activity room where residents have fun from tossing pancakes, playing games, making Easter Bonnets, manicures and many other events.

There is also a Hairdressing Salon.

My mother has been a resident since January 2018. She was really poorly at that time and our family was very worried about her.
The care that both Management and Staff have shown her has been incredible. They're friendly, helpful, extremely professional and nothing is too much trouble, attitude is wonderful to witness.
Now after four months at Wulfrun Rose her pain is well managed and she is extremely happy to be part of " The Wulfrun Rose Family".
Our sincere thanks to everyone at Wulfrun Rose. A care home in the true sense of the words.

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Review from Heather F (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience

My father was a resident in this home and we decided to arrange respite care for him.
From the beginning of our visiting the home and to the end of dad's stay. We were impressed with the friendly, kind and attentive care of the staff. The staff were all very professional and were very approachable

if we asked for information. Dad was supported and looked after very well and he was back on his feet in no time at all. He even opted to extend his time for a further week.
The home was clean, the lounge accommodating and used well by the residents. I have nothing but compliments for Wulfrun Rose.

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Review from Andrew J (Son of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience

My brothers and I are full of praise for the way in which our dad was looked after when he came into Wulfrun Rose to convalesce. Following a period in hospital, he was helped and encouraged to get back to a state of health such that he was able to return home. The quality of care, the ambience in the

home, the active involvement of the management and the standards that are expected are all of the highest order.
Unfortunately, some weeks after returning home, dad became poorly again which resulted in a visit to A and E . The manager and his staff arranged for dad to return and made accommodation available to him within 12 hours. A truly remarkable testament to the care, concern and management ability at Wulfrun Rose.
We cannot speak highly enough of the care and loving attention to be found here.

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Review from June M (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

If Wulfrun Rose were a hotel, I would rate it a 5 star. It is however much more than a hotel it is the most loving, caring environment for your loved one to stay. I (and all my family) cannot speak highly enough of it. We can all relax in the knowledge that our 100-year-old mother is being treated with

dignity and lovingly cared for. She has settled in very quickly and is happy in her new home. All the staff at Wulfrun Rose know the true meaning of 'care' in every sense of the word. They are attentive and have a loving approach to all the residents. Without exception, all residents are treated as if they are the carers loved ones. That is the highest praise possible. Our sincere thanks to the excellent management team and all the staff who provide this wonderful service.

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Review from Linda T (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

The home is very bright and clean and there is always someone on reception. Would like to see just a little more contact between residents and carers just by way of - "Good morning, how are you etc, do you need anything." I know there isn't always the time for this.

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Review from Joanne P (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience

My dad, initially, was in respite at Wulfrun Rose and went into permanent nursing care, in July 2016 until he sadly passed away December 2017. Choosing a permanent home , for your loved one, when as a family, you are no longer able to look after them, is an extremely difficult decision to make. We

needn’t have worried. The care and dignity showed to my dad was excellent. From the beginning we were made to feel extremely welcome and part of an extended family. If we ever had an issue, we raised it and it would be dealt with to our satisfaction. Every member of staff from reception, kitchen, housekeeping, activities, Carers, nursing staff and management, did everything possible to meet our needs. During the last few days of dad’s life, all staff went above and beyond to make, his final moments peaceful and comfortable. The care and understanding shown to us all is something we will always remember and be grateful for. Thankyou

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Review from Kathleen M (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

Having worked in care for the past thirty years, I can honestly write that this has to be of a very high standard throughout the home.
I would not place my mother elsewhere. Very content to know that she is being looked after.

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Review from Muriel W (Stepdaughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience

Looked after my Stepfather during his last days and the staff were brilliant. Management could not do enough for him and all the family members, they made sure we had a room to use and that we had plenty of food. The staff treated him with dignity and respect at all times. Brilliant staff and super

management.

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Review from Clifford M (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

Since arriving at this home my mother's health and personal appearance seems far better than at her previous home. Personal presentation is of a much higher standard. Nothing is too much trouble for the care staff. Any problems we mention health wise is dealt with promptly.

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Review from J T (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

Mum went into Wulfrun Rose with a terminal illness, MSA, totally immobile.
From day one she was made very welcome and involved with activities as much as was allowed and also taken on a trip (totally unexpected).
The staff were friendly and helpful. We were kept informed of mum's progress at all times

and nothing was too much trouble for anyone involved.
When mum passed the staff were loving and caring.
So when my mother in law needed nursing care, terminal again, this year 2017, we had no hesitation on where she was to go. Keep up the good work. Thank you is not enough.

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Review from S W (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience

I find Wulfrun Rose a nice, friendly care home.
I think it is clean and the décor is inviting.
Staff are pleasant and helpful when around.

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Review from Gladys P (Respite Resident) assisted by family/friend published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

Excellent overall. Food - plenty of variety, plenty of food. Cannot fault the care I receive, I have no hesitation in going to stay here again. Will miss all the staff and other residents.

Reply from Kelly, Deputy Manager at Wulfrun Rose Nursing Home

Wulfrun Rose staff and management sincerely appreciate your kind words.

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Wulfrun Rose Nursing Home

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