Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
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9.7 86 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.

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Care Provided by Ferrars Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Dunnell (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ferrars Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.


  • Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.


Ferrars Hall Care Home Reviews (86)

Total of 86, showing 41-60
9.7

Ferrars Hall Care Home has a Review Score of 9.7 (9.681) out of 10, based on 26 reviews in the last 2 years. Over all time Ferrars Hall Care Home has 86 reviews.

Overall Experience

  • 77
  • 6
  • 2
  • 1
  • 0

Date Published

86
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26
60

Review from D M (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Ferrars Hall Care Home have done a brilliant job over the past year looking after my father, keeping him safe and well. They have also been excellent at keeping us up to date with his situation, arranging Covid-safe visits when these were allowed and organising Facetimes for me with him
at other times.

Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care Home

Thank you so much for your feedback. Please do get in touch regarding the areas where you feel we could improve? We would love to hear from you.


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Review from Sue A (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care has been exemplary, personalised and genuinely caring. Communication has been good throughout lockdown, and there has been as much support as possible for residents to keep in touch with family.

Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care Home

Thank you for your feedback. Please do get in touch to discuss the areas in which we could improve our rating. We would love to hear some detailed feedback around food, drink and activities.


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Review from Peter S (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year has been a very difficult time for relatives, residents and staff, but in spite of all the difficulties presented by Coronavirus, the home has been exemplary in its care of my mother.
The home has been very careful to ensure that staff and residents have been protected against the virus as
was humanly possible.
I know having spoken to my mother that in spite of all the difficulties she had a very enjoyable Christmas celebration.
I cannot fault the home and know that she is being well cared for.

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Review from Debby M (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferrars Hall has an excellent standard of care for the residents, the staff are all caring and treat residents with dignity and respect .
The home is very homely and residents can make their room special to them with their own possessions like they would at home.
Ferrars Hall is nicely decorated and
clean in all areas and very well maintained.
Residents in the home are happy and can join in activities if they want to or just have a nap or natter over a cuppa.
All the staff from housekeeping to management should be applauded for all their hard work over the past year keeping all the residents safe and well.

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Review from Christine B (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, but also caring and considerate. The facility is excellent. These are very difficult times, we have not been able to visit, but have received helpful, reassuring updates and feel that all care is being taken to keep residents safe. We have phoned and spoken often to Mother
and she seems to be in good spirits. She is feeling a little confined, but we keep reminding her, that we also feel somewhat confined at the moment, it is the nature of the crisis and will change once the pandemic has been brought under control and outside activities can resume. We are happy that Mother is being well looked after and is being kept as safe as possible in these trying times. Our thanks to the staff at Ferrars Hall.

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Review from Graham B (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferrars Hall is an excellent care home. It is modern and very well designed. The staff are enthusiastic, friendly, caring and very professional. My mother is being given superb care and I have nothing but praise for the home and for the company that runs it.

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Review from Janice B (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ferrars Hall for over 4 years now and is very happy there, she continually praises the staff for all they do.
I have always found the staff to be amazing. They are professional, patient and kind, nothing is too much trouble for them, and they treat every resident as if
they were a member of their own family.
The residents are kept safe and are well cared for within a clean, stylish, well-maintained environment. They are encouraged to maintain their independence wherever possible and are treated with dignity and respect. Residents are encouraged to participate in a range of weekly activities as well as seasonal festivities and celebrations.
The staff are friendly, helpful and supportive towards residents' families and friends. There is always a warm welcome whenever you visit or contact the home and there are good systems of communication in place.
Well done Ferrars Hall, I cannot thank you enough for all the love and care you give.

Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care Home

Thank you so much for your review Janice, we are grateful for your feedback. We are always striving for that perfect 5/5. I wonder do you have any specific areas of concern that you feel we could improve on based on the 4/5 star rating in two areas at all? Please do let us know.
It's a pleasure to have your Mum with us.


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Review from Jenni (Daughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first enquiry, the Customer Relations Advisor went above and beyond in assisting us with every step, making the process as quick and smooth as possible with fantastic communication. Mum was greeted into a warm, happy and welcoming environment. Since moving in she has settled in quickly, enjoys
the daily activities and keeps telling me how lovely the building and all of the staff are. Her complex medication regime and needs have been met from day 1, the staff listen to her and promote her independence. Visits are accommodated as best they can while complying with restrictions. We couldn’t be happier with our choice.

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Review from Kevin H (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a sudden and unexpected need to find a care home for Dad, my sister and I were faced with having to find a care home at very short notice. We very quickly selected Ferrars Hall (from a shortlist) and our experience from the outset was remarkable. From their first visit to assess Dad the day after
contacting them, to the entirely professional approach, the care and kindness shown and attitude of nothing being too much trouble, the whole experience for us and more importantly Dad was first class. We couldn’t have asked for a more caring, kind and attentive team. Dad quickly settled and the family’s minds were eased. The entire team at Ferrars Hall were fantastic and we are forever grateful.

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Review from Rosemary G (Sister of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, aged 95, has been a resident in Ferrars Hall Care Home for just over a year and I cannot stress enough how well she has been cared for. She has very little mobility, is confined to her chair and needs help to get to and from the bathroom for toilet needs and showers and to get in and out
of bed. She is also partially sighted due to macular degeneration.
She has been treated with loving care and dignity throughout her stay and has told me several times that she looks on Ferrars Hall as her home.
During her stay, she has had several bouts of sickness and has been nursed back to health with constant care and supervision.
Staff have taken the trouble to talk to her about her life and have shown an interest in her history.
I live in the North of England and even before the Coronavirus I wasn’t able to visit often and it’s such a relief to know she is being so well looked after. The continued contact with relatives is second to none and very reassuring.

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Review from Ann G (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary advice, support and attention. Everything done with a smile and level of care for Dad’s welfare and quality of life seems very high. Lovely room and facilities. Thank you for it all.

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Review from Paul T (Son of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ferrars Hall for only a few weeks, so it is quite difficult for me to assess Ferrars Hall accurately and fairly as I have only visited her once due to Covid-19.
The Customer Relations Manager has been extremely helpful and shows a very positive and caring attitude towards the
family.

Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care Home

Dear Paul, thank you so much for your review of Ferrars Hall. All-though your Mother has only been with us a short while, she is already a part of our big family, she is a pleasure to have with us, and we look forward to seeing you again very soon.
All the best.


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Review from Sally S (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been looking to move into a care home due to reduced mobility but things were sped up by the corona virus when she was discharged from hospital far too early; the customer relations manager was amazing and made our decision an easy one. Even though we couldn’t visit in person due to lockdown
she organised her first virtual tour so we could “Look around”, Mum moved in at the end of March and they made her comfortable and a lot of time was spent settling her in, managing her pain and making a trusting relationship with her. We were kept informed at all times of her progress and any concerns or how I would deal with things that arose. The team actively involved Mum in playing cards and dominoes and even things like colouring - being bed-bound this meant a lot to her. Food was catered for her specifically as she was unable to eat solid foods at the time and thought was put into the menu making it varied and highly nutritional. I can’t thank the team at Ferrars Hall enough for making her final days happy.

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Review from Nick T (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ferrars Hall since December last year. From the moment we visited for an introductory lunch she was made to feel welcome and at home. The staff show kindness and compassion at all times. The atmosphere is warm and welcoming, the facilities light, airy and very comfortable.
Even in these difficult times of the Coronavirus lockdown, the staff have gone out of their way to provide a safe and secure environment. On many occasions, they have gone beyond simply providing care to ensure that my mother's needs and desires are exceeded.

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Review from Sid (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 30 months and during that whole time she was cared for in an exemplary way and on every visit to my mother, the home was extremely clean and I was made very welcome. I truly felt that all the staff genuinely cared and that her stay there was as safe, secure and comfortable
as possible. In addition, the food and cakes looked great.

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Review from Simon C (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed at Ferrars Hall for over three years and was always looked after with care and consideration. As her health declined, the carers kept up the good work. Although mum could be demanding at times, the carers just took it in their stride.
Earlier this year she had a stroke and as a result,
entered palliative care. The Ferrars Hall team pulled together, and agreed with the health authority, a package of support. They believed that rather than Mum being transferred from hospital to a nursing home where she knew nobody; that they were the best place to look after Mum, to ensure she had the best quality of life for her final days in the place she called home and with the carers she knew.


Many, many thanks; from my brother and I.


Reply from Hannah Louise Mills, Customer Relations Advisor at Ferrars Hall Care Home

Thank you for your kind words, Simon. It was our pleasure to have cared for your wonderful Mum for so long. She is greatly missed.
With love from the Ferrars Family


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Review from Steph H (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly a year now and I feel very lucky to have found such a wonderful home for her. I can’t fault the home; lovely bright and airy rooms, great food, a large communal area, plenty of activities, but most importantly, all of the staff are fantastic and really do live up to
their aim to be an extension of our family. It’s a great relief knowing that Mum is being cared for by such a dedicated team. I thoroughly recommend Ferrars Hall - it truly is a home from home.

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Review from J R (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank you and all the staff at Ferrar’s on behalf of my mum and myself. Despite not being on top form, Mum had a good experience staying with you and said all the carers and staff were lovely and very kind. She and I were impressed with the facilities and cleanliness too. It was a very
welcoming environment. Many thanks too for your updates while Mum was there, it was very reassuring for me to know that she was being looked after so competently while I was out of the country, so I was able to have a break. It did us both good.

Reply from Hannah Louise Mills, Customer Relations Advisor at Ferrars Hall Care Home

Thank you for your review. It was a pleasure to have met your Mum and to have looked after her, albeit for a short time. We hope to see her back for another holiday in the near future.


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Review from Ann C (Daughter of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremenly friendly and empathetic and patient with my family concerns for my mother. They dealt with all our queries efficiently and professionally. The level of care for my mum was very good, she was very supported emotionally and physically for the short time were at Ferrars Hall.
Whatever queries or concerns we had were addressed promptly and with due care.

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Review from Linda H (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received the very best care and was treated kindly and with respect. I found the staff all very pleasant and a few I got to know a little were absolutely lovely.
The home is clean and comfortable and felt safe, with plenty of lovely areas to sit relax and enjoy a cuppa.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Ferrars Hall Care Home is calculated as follows: ( (233 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 304 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Susan

Susan Dunnell

Job Title: Home Manager

Joined: 2019

My name is Sue, I am Home Manager here at Ferrars Hall. I am delighted to welcome you and your loved ones to the Ferrars Hall family. I have over 20 years’ experience of being a home manager and I will be using this experience to ensure that all our residents at Ferrars Hall are cared for with the dignity, kindness and compassion that you would expect. I look forward to building lasting relationships with our residents, their families and friends.


Katie

Katie Peters

Job Title: Senior Customer Relations Manager

Joined: 2022

Katie is our Senior Customer Relations Manager here at Ferrars Hall and the first point of contact for families and the local community. Katie is an experienced 'Dementia Friend' and loves getting to know residents and their families and supporting them through the transition of their loved ones into a care home.


Billal

Billal West

Job Title: Chef Manager

Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.


Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.