Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
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9.7 86 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.

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Care Provided by Ferrars Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Dunnell (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ferrars Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.


  • Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.


Ferrars Hall Care Home Reviews (86)

Total of 86, showing 61-80
9.7

Ferrars Hall Care Home has a Review Score of 9.7 (9.681) out of 10, based on 26 reviews in the last 2 years. Over all time Ferrars Hall Care Home has 86 reviews.

Overall Experience

  • 77
  • 6
  • 2
  • 1
  • 0

Date Published

86
2
13
26
60

Review from Joe H (Regular Volunteer) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferrars Hall Care Home is a proud establishment of which in the future if I need care for myself I will be demanding that my family take me to Ferrars!


The home is not only stunning with its modern decor but the care is what makes this home superior. Even on my first visit to this home, I was instantly

greeted with a family feel, it smelt beautiful! Which is always a feature I keep in mind when visiting homes. Everyone was very 'team' and resident orientated and it was great to see.

Reply from Laura Mills, CRM Ferrars Hall at Ferrars Hall Care Home

Thank you so much. You are welcome again anytime.


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Review from Ron W (Respite Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, nice surroundings. Well looked after. Would recommend this care home to friends and family.

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Review from Susan F (Daughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into long-term respite care at Ferrars Hall a few weeks ago. I cannot praise the staff highly enough for the support they have given not just to my mum, but also to the rest of the family, helping us through quite a challenging time. They have gone above and beyond my expectations with
their care, thoughtfulness, communication and time given to help her settle in. The whole team are absolutely fabulous!

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Review from Elaine C (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed into Ferrars Hall Care Home on an ad hoc visit, but nothing was too much trouble. I was shown around and immediately and warmed to the environment. All the staff are engaging, welcoming and smile!
After initial reservations, I took my mother for a visit; she felt the same and could see
herself living there straight away.
She has moved in permanently now and has been resident for 2 weeks. She is joining in and enjoying her new home. All the other residents also seem to be happy. It has really helped us as a family and we can now visit and sit and have a cup of tea!

Reply from Laura Mills, CRM Ferrars Hall at Ferrars Hall Care Home

Thank you so very much for such kind feedback. We are all very lucky to have such a lovely lady and you all join our happy family.


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Review from Cassandra F (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I walked into Ferrars Hall, I had a feeling that my mum would be safe in their hands. The staff have been such a huge support with the huge transition of moving a relative into a care home. My mum is very well looked after and this has given us huge peace of mind as a family. I
would highly recommend Ferrars Hall.

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Review from Carol P (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently spent 2 weeks at Ferrars Hall as she required respite care to support her recovery from a period of ill health. The manager's response to a very short notice request was superb and she did everything to sort out arrangements and make sure the room was located in the right area
to aid her recovery. Staff all made her feel very welcome and were available if required, on hand to encourage integration without making her feel pressurised.


Mum made significant progress during her stay benefiting from attentive and caring staff who showed genuine interest in her wellbeing and responded to swiftly to any requests relating to medical support with the local surgery.


At the end of her stay, Mum had regained some of her confidence and health to be able to focus on her forthcoming move into sheltered accommodation knowing she was capable of independent living.


Thank you to all everyone at Ferrars Hall for providing such a homely environment.


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Review from Silvia D (Niece of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt needed dementia residential, I was recommended Ferrars Hall from a family member, I visited the home quite early before going to work. I was not only extremely impressed by the quality of the care home but also by the very warm welcome and excellent level of care given. The admin was very swift
in arranging my aunt's transfer and made her feel at home. Truly, a "home away from home"! The care home and level of care is definitely more than 5 stars and the staff are absolutely fantastic as they are always very attentive, supporting and very friendly. It's a superb place.
When I come over, we sit in the music room. There's an aviary and a family room for the grandchildren to visit. What more can you ask for?

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Review from Sue M (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for two week respite care recently after a short stay in hospital. The facilities at the home were akin to a five-star hotel, the staff were friendly, caring and very helpful.

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Review from Don E (Son of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mother settled in after a brief respite session and loves the carers and her new home.
She used to live in a local bungalow within an almshouse charity complex but this year became unable to properly look after herself.
Ferrars have helped her find her feet again.

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Review from Peter R (Respite Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live alone, I stayed for 2 weeks only to recover from a full replacement knee operation and received very satisfactory care and attention from the staff which hastened my recovery.

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Review from M C (Relative of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home quite a few times now I can honestly say every time is a joy. Staff are always smiling and residents are happy, relaxed and sociable. The home is really focused on the residents and their families and those extra little homely touches shine through. Whether it’s movie night in
the cinema room, afternoon tea and cake in the dining room, or cuddles with little Berol the chihuahua, there is a warmth to this place which is far removed from the clinical environment you might get elsewhere. So much so, that I find it quite hard to leave after each visit!

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Review from Rae S (Respite Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for two weeks for respite. Staff were amazing and made her very welcome. Mum suffers from dementia so any change can be a challenge. However, everyone showed kindness and professionalism when dealing with her. They made her welcome and felt safe.


She will be going in for respite

again and when asked if she was happy to do so she said 'I will look forward to seeing my friends again as I have missed them'. That is a glowing report and makes me happy to place her there again.


I have to say that the manager was fantastic. You always felt you could talk to her about anything and she always found time to sit and talk to the residents and their family.


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Review from Esther M (Friend of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful and calm home. Full of love and care. All of the staff were very friendly and kind and so welcoming. Incredibly clean and colourful. An amazing place for people to call home.

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Review from Colin R (Son of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father spent 18 months at Ferrars Hall, after it became clear he could no longer live alone. Moving him to Ferrars Hall was the best thing we could have done for him. We would give Ferrars Hall the highest recommendation in all of the 'standard' criteria, but would add to this the kindness and
genuine affection shown to my father by the staff. We were very confident that he was well looked after but in addition to this, he regarded Ferrars Hall as his home and the staff as his extended family.
We will always be grateful for this.

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Review from Phil (Son of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are pleased with the care our 93-year-old mum is receiving. All the staff, both management and carers, are very friendly and thoughtful. Mum is treated with respect and dignity as she cannot do anything for herself. The facilities are excellent, clean and well maintained.

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Review from Mick S (Son of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very safe environment with good facilities and helpful caring staff. Mum particularly likes the avery in the garden when the weather is better.

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Review from Carole (Daughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff (both the Management and Carers) are very thoughtful and friendly and go out of their way to make this home a very pleasant and comfortable place to live. At times the staff seem very stretched and under pressure, but on the whole, it has never let this reflect on the way they treat the residents.
My
family have been very pleased with the way my mother has settled down, particularly as she was very averse to the idea of living in a Care Home. It is a very pleasant environment, tastefully decorated and thoughtfully planned out.

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Review from Pamela (Daughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and very helpful. You are listened to and everything is done to reassure the guest and relatives. Very happy.

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Review from Mila V (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming atmosphere. Extremely friendly staff who appear kind and thoughtful to all residents. More like a 5-star hotel than a residential home. Highly recommended if you are looking for a care home for a loved one.

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Review from Matthew P (Son of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad went into Ferrars Hall at the beginning of April 2017 the family have been extremely happy with the quality of care and support that he has received from all members of staff. After initial reservations about putting my dad into a care home, it has been a much easier transition and pleasant
experience than expected. My dad is so happy in Ferrars Hall and it has taken away the vast stresses and responsibilities that the family faced having 24hr live in care in his own home. All staff are very attentive and caring and the staff all provide a relaxed and happy environment for the residents and their families. They make time for everybody.
The interior reminds us all of a 5-star hotel. The food is excellent (dad is very happy with the choices!), there are numerous activities that take place every day and it is spotlessly clean which is important.
We are very happy with dad's progress and wellbeing since he has been at Ferrars Hall. Thanks very much to everyone!

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Ferrars Hall Care Home is calculated as follows: ( (233 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 304 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Susan

Susan Dunnell

Job Title: Home Manager

Joined: 2019

My name is Sue, I am Home Manager here at Ferrars Hall. I am delighted to welcome you and your loved ones to the Ferrars Hall family. I have over 20 years’ experience of being a home manager and I will be using this experience to ensure that all our residents at Ferrars Hall are cared for with the dignity, kindness and compassion that you would expect. I look forward to building lasting relationships with our residents, their families and friends.


Katie

Katie Peters

Job Title: Senior Customer Relations Manager

Joined: 2022

Katie is our Senior Customer Relations Manager here at Ferrars Hall and the first point of contact for families and the local community. Katie is an experienced 'Dementia Friend' and loves getting to know residents and their families and supporting them through the transition of their loved ones into a care home.


Billal

Billal West

Job Title: Chef Manager

Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.


Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.