Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
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9.7 86 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.

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Care Provided by Ferrars Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Dunnell (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ferrars Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.


  • Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.


Ferrars Hall Care Home Reviews (86)

Total of 86, showing 81-86
9.7

Ferrars Hall Care Home has a Review Score of 9.7 (9.681) out of 10, based on 26 reviews in the last 2 years. Over all time Ferrars Hall Care Home has 86 reviews.

Overall Experience

  • 77
  • 6
  • 2
  • 1
  • 0

Date Published

86
2
13
26
60

Review from Sue F (Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came, reluctantly, for respite care having never been in a care home before. I am really surprised to find that I have enjoyed myself enormously. Every one of the staff has been caring, kind and fun. I have felt that I am important to them and they always have time when I know they must be busy. My
family have been pleased to see how well cared for I am which has put their minds at rest.
The facilities are 2nd to none and everywhere is spotlessly clean and well maintained. There is a full schedule of activities and lots going on if you want to partake.
The food is lovely and plentiful and seems to be all made on site.
The company is good as well and there is always someone for a chat.
Overall my experience has been a good and happy one and so much better than I could've imagined so I heartily recommend them. I told my husband that I should come for respite care regularly and he thinks it is to give him a rest but really it is so I can have a holiday!

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Review from Brian F (Son-in-law of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally caring, kind and thoughtful.
Nothing is too much effort and they treat the residents with respect and dignity.
The attention to detail is fantastic.

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Review from Gail F (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention to detail and care which has been provided to my parents has been exceptional. The carers are extremely attentive and treat them with the utmost respect. We have christened Ferrars Hall "the care hotel". For my parents, it's like being in a 5-star hotel with care on hand 24 hours a day.
They are never without a drink by their side and all their needs are met without questions or fuss. All the staff are amazing.

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Review from Jane (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Ferrars Hall for nearly 3 weeks now, we transferred her from another care home. On our first visit, my brother and I were impressed with the welcome from the manager and staff and of course the interior which is like a 5* hotel. We took Mum for a visit and during her assessment, the
carer had time and patience with Mum, and spoke directly to her and made her feel special. Their ethos of each resident being individual clearly came across. Of course the proof of the pudding..........and it hasn't disappointed. I cannot praise the home enough in all aspects. The carers make time to interact with the residents. Even one of the male carers put Mum's makeup on for her when Mum didn't feel like doing it. They make sure she is coordinated in her dress and that is what Mum likes and put on her jewellery for her. All of which helps Mum feeling good about herself. She is encouraged at meal times to eat, she hasn't got a large appetite. The staff are genuinely caring.

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Review from Sue W (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Ferrars Hall for 6 months now and the standard of care she receives is excellent. She is now happy to sit in the resident's lounge and participate in the various activities. Her food is tailored to her specific needs and help is readily on hand to help her eat. I especially like to see
the carers having time to spend with individuals for a chat or a wander around the building with them, to me this is a very important aspect of caring which is sadly missing in many residential homes. It is comforting to see Mum happy and well cared for in what can only be described as five-star facilities and I have already recommended the facilities to a friend with regards to her grandmother

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Review from Karen (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was struggling to look after herself and took respite care in another residential home whilst we reviewed options for a permanent home for her. We brought Mum to look round Ferrars Hall and she was immediately made to feel welcome and the staff there at the time took time to speak with her and
explain things. She had a few tears - happy tears - and decided there and then that she would like to live there and chose her room.


Its still quite early days since Mum moved into Ferrars Hall, however she appears to have settled in well, has made new friends and is getting her "spark" back. Being looked after so well, in a lovely environment, with company her own age is making a real difference to her.


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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Ferrars Hall Care Home is calculated as follows: ( (233 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 304 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Susan

Susan Dunnell

Job Title: Home Manager

Joined: 2019

My name is Sue, I am Home Manager here at Ferrars Hall. I am delighted to welcome you and your loved ones to the Ferrars Hall family. I have over 20 years’ experience of being a home manager and I will be using this experience to ensure that all our residents at Ferrars Hall are cared for with the dignity, kindness and compassion that you would expect. I look forward to building lasting relationships with our residents, their families and friends.


Katie

Katie Peters

Job Title: Senior Customer Relations Manager

Joined: 2022

Katie is our Senior Customer Relations Manager here at Ferrars Hall and the first point of contact for families and the local community. Katie is an experienced 'Dementia Friend' and loves getting to know residents and their families and supporting them through the transition of their loved ones into a care home.


Billal

Billal West

Job Title: Chef Manager

Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.


Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.