Tennyson Grange

123 Westmead Road, Sutton SM1 4JE
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9.8 81 Reviews
  • Tennyson Grange, Sutton
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care.

The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The home's excellent, modern facilities also include a café and cinema room, as well as stunning gardens, a courtyard and terrace which offer a peaceful environment for relaxing with loved ones.

Residents will enjoy a varied activity programme tailored to their interests, as well as minibus outings to local areas of interest. The home's location offers excellent rail and road connections to London and the South.

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Care Provided by Tennyson Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Brighton Nygomo (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tennyson Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should y
  • (these prices are only a guideline, please contact Tennyson Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tennyson Grange Reviews (81)

Total of 81, showing 1-20
9.8

Tennyson Grange has a Review Score of 9.8 (9.836) out of 10, based on 23 reviews in the last 2 years. Over all time Tennyson Grange has 81 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Amy O (Granddaughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tennyson Grange care home has been brilliant to my grandmother and our family. She has felt loved, safe and cared for in the past three months that she's been living here. Her spirits have lifted from all the joy of the activities and company. She often tells me that she could never feel alone here.
The leadership have had grace and compassion throughout the whole process of my grandma going from respite to permanent and the carers have been excellent. She is in good hands here, which has taken all the weight off my shoulders.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Thank you very much for taking the time to leave us feedback about your experience at Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks the Care UK team.


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Review from Christine B (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father urgently required residential care and I researched and visited a variety of care homes in the area. Tennyson Grange was a head and shoulders above those visited from the welcoming staff at reception, friendly carers and support workers to accommodation of the highest standard with safety
one of the main priorities.
My father happily moved in and I was given as much time as needed for him to settle in, visiting regularly although there are so many activities he is rarely alone or in his room. I would wholeheartedly recommend.

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Review from L K (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

dad moved into Tennyson Grange a few months ago and we cannot fault the care and support he has received. The staff at the home are warm and friendly and their kindness and support during the last few months has been amazing. The home is so welcoming and Dad is the happiest we have seen him in a long
while.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi L K (Daughter of Resident/Service User), thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.


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Review from C H (Granddaughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have asked for better care for my nan! Staff are absolutely lovely and very welcoming, it is a shame that she unable to stay here. You have all really helped her come out of her shell and be more herself again so for that thank you!

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi C H (Granddaughter of Resident/Service User) thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J P (Sister of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tennyson Grange is outstanding. Purpose built, it offers an extremely high standard of provision in all areas.
The individuality of each resident is central to the mission of this dedicated staff. This is evident in the range of menus on offer, the varied nature of the numerous activities and the interaction
and warmth of the relationships. I am delighted my sister is in such safe, caring hands.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi J P (Sister Of Resident/Service User) thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from W A (Niece of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything. Answers to ratings are accurate.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi W A (Niece of Resident/Service User), thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D P (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident for six months receiving memory care at Tennyson Grange. He thrived in this wonderful vibrant home engaging in the many activities on offer. Sadly his condition deteriorated but he received excellent end-of-life care at the home. We as a family were always welcome and supported
at this difficult time. We couldn't have asked for a better end of life experience and as a result have grieved knowing that our father's final months were full of fun and he was cared for by superb staff.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi D P (Daughter of Resident/Service User), thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Susan S (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident in Tennyson Grange for almost three and a half years until he sadly passed away recently, weeks before his 99th birthday. During all his time there, he was treated with dignity and kindness by all the staff. There were multiple activities and outings he could participate in, and he
had first-class medical care from the GP and nurses at the home. I cannot recommend highly enough.l

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi Susan S (Daughter of Resident/Service User), thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Deborah E (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, understanding and supportive of Dad's needs and our concerns. Have gone above and beyond to settle Dad in and to make him feel as at home and as comfortable as possible Nothing is a problem for the staff and Dad is not demanding to leave as he feels contented. We leave Tennyson Grange knowing
that Dad is in amazing hands which is a great weight off our shoulders. Thank you so much.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi Deborah E (Daughter Of Resident/Service User), thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K B (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has Alziemers, we were concerned about how he would cope with the transition into a care home. The home went above and beyond to make Dad feel settled and welcome. Dad has adjusted well and says he's happy. If I have any concerns management is very approachable. I chose Tennyson because of the activities
department. The Lifestyle leader deserves a medal. She is the heart of Tennyson. Reception is very helpful. Everyone is so friendly and kind.

Reply from Francois Erwee, Reviews Team at Tennyson Grange

Hi K B (Daughter of Resident/Service User), thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J H (Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy at Tennyson Grange and I couldn't ask for better care. The care staff are kind and caring.

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Review from Lucille H (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to all the staff at Tennyson Grange. Every single person I have seen and spoken to when I visit mum, have been so amazing, kind and caring. Not just to mum, but to me and my sisters. Everyone is approachable, friendly and make me feel very welcome. Nothing is too much
trouble for any of them. They speak to Mum with kindness and dignity and not a number. The nurses and carers understand and accommodate Mum's complex needs and adapt where possible. They keep me well-informed of her needs. The care and communication is exceptional.
Everyone goes above and beyond for mum and the other residence and some stay late, just because they care and want to do their job to a high standard. When the staff pass her room they say hello and goodbye with a smile.
Also, a very big thank you to all the people who are behind the scenes that don't get recognised. Thank you!

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Review from S R (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really happy with the level of care my dad has had. The staff have been amazing, lovely, friendly. Can't do enough for my dad and my family.

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Review from W B (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression is everyone is happy, all staff! A really warm atmosphere. Nurses are quick to respond to any request. Food is excellent and allow wine if requested. Lots of activities, guest singers. Great sun terrace. Rooms are very nicely furnished and you can put up picture frames, they will
do it for you. Everything is spotless and clean. 3 car parks, can turn up any time. Mum is very happy and says they let her do what she likes, thinks it's a hotel.

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Review from Julia T (Sister of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find many aspects of my brother's care very good but some things seem inconsistent and apparently dependent on which staff are on duty. I am especially impressed by senior leaders' responsiveness to feedback and requests for support/information. The range and quality of activities, in particular,
the cultural activities and links with major cultural institutions such as ENO and the VeA and the lovely welcome in reception.

Reply from Samantha Debenham, Reviews Team at Tennyson Grange

Thank you very much for your feedback; we're extremely pleased to hear your positive comments regarding the quality of care, although I understand you have some concerns about the continuity of the care team. We do take your concerns and feedback seriously, and it is reassuring that you are happy to raise any queries with the management team for us to discuss and explain our procedures. We continue to welcome feedback and are happy that your brother continues to live a fulfilled life with us here at Tennyson Grange.


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Review from Z G (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only just moved in and is finding settling in challenging. The staff have been wonderful in making the process as smooth and easy as possible. Mum has received excellent care so far!

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Review from Laura K (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 3 years now. She is comfortable and as happy as can be. The care she receives is exceptionally good. All the Care staff are kind, supportive and caring. The nursing staff ensure all her needs are met and always gives us as a family regular feedback so we are happy knowing
she is in good hands. I also want to mention the reception and office staff and all the managers who are always there to answer any questions we may have and welcome us when visiting.

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Review from Kenneth M (Husband of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say thank you to the activities department at Tennyson Grange, on behalf of my wife and I, for all the activities that we went on in December. Trips to the music hall and to the pantomime, also all the entertainers who came to entertain at Tennyson Grange. Also for a very nice Christmas
lunch which was a great success. We would also like to thank all the carers that look after her and the admin team, well done to everyone. Thank you.

Reply from Reviews Team at Tennyson Grange

Hi Kenneth, thank you very much for taking the time to leave us feedback about your experience.
At Tennyson Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Susan H (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having carried out due diligence, we chose Tennyson Grange for my mum. All staff are very welcoming to residents and families alike, it's clean with great facilities and well presented. Everyone from the management, household, administrative, activities, carers and medical teams who are well trained,
caring, always helpful and will go out of their way to make residents and their families as comfortable as possible, when necessary, simplifying any challenges faced. The activities team always offer an amazing variety of internal activities and external entertainment, as well as visits outside of the home.
There is something for everyone from choirs, and singers covering all different genres, to visiting the theatre. I’d recommend Tennyson Grange to anyone, it is the people who make the place, so thank you to all the kind, caring, cheerful staff. Please keep doing what you’re all doing as you all excel at it! 200%
The best thing for me is to feel reassured to know you have made the best and right decision.

Reply from Reviews Team, Reviews Team at Tennyson Grange

Thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J H (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled into full-time care with ease. We expected there to be some teething problems along the way, but everyone was very caring towards her, which made her transition comfortable. The amount of activities on offer has given her a new lease of life. She now has lots of things to look forward
to and talk about. She recently told me that she is very happy and has no regrets about moving into Tennyson Grange.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tennyson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Tennyson Grange is calculated as follows: ( (234 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 275 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tennyson Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Brighton

Brighton Nyagomo

Job Title: General Manager

Joined: 2023

I have over 20 years of experience as a nurse and five years of experience in management.


I joined Care UK because I believe its reputation for providing the highest quality care complements my commitment to providing compassionate and individualised care.


I’ve enjoyed a varied career, having worked as a care assistant, nurse and deputy manager, which means I have a good skill set when it comes to leading the team.


As a leader, I value honesty and transparency and maintain an open-door policy at all times. I believe it’s important to be understanding and open-minded while also being knowledgeable and a fast learner.


I’m proud to make a difference in the lives of residents and colleagues at Tennyson Grange. I find it so rewarding when I see that residents are happy and well looked after and team members are engaged and cheerful.


I look forward to leading and empowering a team dedicated to learning and improving the quality of life for residents at Tennyson Grange. I also look forward to developing good working relationships with relatives, commissioning bodies and the CQC.


Frequently Asked Questions about Tennyson Grange

What types of Care is Tennyson Grange registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tennyson Grange provide?

Palliative Care is an additional type of care provided.

How many Rooms does Tennyson Grange have?

There are 83 Single Rooms.

What are the Facilities & Services at Tennyson Grange?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Tennyson Grange to the centre of Sutton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.