Tennyson Grange

123 Westmead Road, Sutton SM1 4JE
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9.8 81 Reviews
  • Tennyson Grange, Sutton
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care.

The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The home's excellent, modern facilities also include a café and cinema room, as well as stunning gardens, a courtyard and terrace which offer a peaceful environment for relaxing with loved ones.

Residents will enjoy a varied activity programme tailored to their interests, as well as minibus outings to local areas of interest. The home's location offers excellent rail and road connections to London and the South.

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Care Provided by Tennyson Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Brighton Nygomo (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tennyson Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should y
  • (these prices are only a guideline, please contact Tennyson Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tennyson Grange Reviews (81)

Total of 81, showing 41-60
9.8

Tennyson Grange has a Review Score of 9.8 (9.836) out of 10, based on 23 reviews in the last 2 years. Over all time Tennyson Grange has 81 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Joy (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after by all the staff at the home, if there are any problems or she is not well I am contacted straight away. The staff and residents are one big family, they do different activities every day, these activities help Mum with memory and her co-ordination. I cannot praise the
staff on Memory Suite enough for the way they look after Mum.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Our team here at Gracewell of Sutton are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from Dean C (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Gracewell for approx four and a half years and our experience of her care and wellbeing has been very good. Unfortunately, Mum has dementia which can make a tough day for the carers, but they always show a great attitude to Mum. We speak regularly on the iPad and when we
visit Mum always seems happy. Gracewell is a new facility and is an amazing home for Mum with a great layout and new furnishings. To all levels of the staff team, thank you for the extra special care you delivered during the last three months dealing with the Covid-19, looking after your own families and then going to work and looking after my family.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Stephen A (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Gracewells mid-January and after being warmly welcomed she has settled in very well. All nurses and carers have been brilliant with her and can't do enough. Myself and my two sisters are always informed of situations occurring with her and general news from the home is always provided.
We are happy in the knowledge that Mum is safe, cared for professionally, well-fed and warm in a lovely room. Mum also has interaction with other residents and eats with them in the restaurant which is far better than on her own at her house. Activities are provided and due to all these things she is now more alert. No complaints at all.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Gracewell of Sutton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.


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Review from Alan (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are universally helpful, thoughtful and supportive. Rooms are maintained to a very high standard and kept spotlessly clean. Laundry is regularly and quickly handled. Meals are plentiful, varied and nutritious. There are excellent additional services available such as visiting hairdressers
and podiatrists, and the home arranges a varied programme of activities and events.
All in all Gracewell Sutton provides excellent all-round care.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Sutton we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Paul B (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here for a couple of months. I am very pleased overall with the care and facilities on offer here. Staff are always friendly and helpful and you always feel very welcome when you visit.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Gracewell of Sutton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.


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Review from Georgia P (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Gracewell of Sutton enough for the care they have taken of mother during lockdown. I have received weekly emails, and they have facilitated video calls which have been really reassuring. I can see that Mum is calm and well looked after. And I know that the processes in place have minimised
the risk of infection to the extent that I don't need to worry. I feel very lucky that Mum is in such a good care home.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Amanda W (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Gracewell for several months now.
We are so pleased with the care and kindness that she receives.
During lockdown, it's obviously been hard for everyone but Gracewell have handled the situation brilliantly. The communication to families has been great. They have helped with
phone calls to our mother when she was struggling with a new phone and WhatsApp.
It's been hard for her not being allowed visits but she's handled it well with the help of all the lovely staff.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Susan C (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, we needed urgent respite care for my mum who was struggling living at home. We were extremely lucky to be accepted and Mum moved in just weeks before lockdown due to Covid-19. What we found most comforting was knowing that the caring and experienced staff had it all under control. We have
been kept informed every week by newsletters from head office and from staff in the home itself. We have had regular video calls with our loved ones to stay in touch which has been tremendously helpful too. The atmosphere is a happy one and everyone is looked after with such compassion and care. We can't thank all the staff enough for their dedication and sheer determination to get us all through these challenging times. We as a family have made the decision that our mum's quality of life has been improved immensely over the months she has been a resident in the home so will be staying.

Reply from Jogie Dellota, General Manager at Tennyson Grange

At Gracewell of Sutton our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from Malcolm M (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mum into Gracewell of Sutton in September 2019 as her previous home wouldn't have been able to cater for her health needs as she gets frail in her advancing years. In comparison to her previous home what struck us most was the standard pricing structure that Gracewell provided, simple,
easy to understand and no hidden extras, they even offered to help with the nursing funding application if we weren't sure when Mum needed this additional care.
Rooms are just right for Mum's needs and she has received outstanding care whilst she has been there, really should have made the move sooner. If you are looking to move into Gracewell do so, don't wait, you won't be disappointed.
I highly recommend Gracewell of Sutton as an excellent home to look after your loved ones in a safe and friendly environment.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from L H (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed both Mum and Dad into Gracewell on 31/12/19 as I was unable to continue with the support they needed alone. every single member of the team has been simply wonderful. Mum and Dad are so well looked after. Every aspect of their care is so well catered for. It's so nice to be able to sleep at
night knowing my parents are safe and happy.

Reply from Jogie Dellota, General Manager at Tennyson Grange

We are thrilled with your positive experience and are so glad your parents have settled in so well to Gracewell of Sutton. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from Adele (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very happy with the care mum has been receiving and although she's not 100% settled and not happy with the food (and maybe never would be) we can see her improving with the care she has received and she is gradually becoming more relaxed.
We are reassured that she is safe and well looked
after. We also feel at home when we visit and always made to feel welcome. Any concerns we've had have been addressed without delay. We're hoping that the arrival a new chef at the end of March will improve the food to mum's satisfaction....the cakes are amazing though (and even now do bespoke cakes for birthdays - which taste as fabulous as they look! A lovely touch to make the residents feel special on their special day).

Reply from Jogie Dellota, General Manager at Tennyson Grange

At Gracewell of Sutton, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from Lesley T (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were both residents of Gracewell Sutton. The care and love both my parents received whilst at this home was quite amazing. The staff became our friends and supported mum and dad and our entire family during their stay. I would not hesitate to recommend Gracewell of Sutton to anyone needing
their help.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from G J (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best nursing home we could find to look after my mother. Caring, friendly staff. Easy to approach.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from K J (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff excellent, anything you need to ask. Always happy to talk about Mum. Always keeping us updated on Mum's health.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Sunrise of Sutton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear you have settled in well.


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Review from J S (Cousin of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal and nursing care seems to be very good. I feel it is an ideal environment for my relation. The cleanliness, atmosphere and overall ambience is exceptional and as visitors, we always receive a warm welcome.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from B C (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell Sutton is a good, well run home with excellent staffing and medical care provided for the residents. They run a range of activities to keep people entertained and it even has its own pub. Obviously care home costs are very high, but when there is no alternative, Gracewell is ideal for looking
after people who can afford to pay for the services that they provide and the care and accommodation the home offers.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Our team here at Gracewell of Sutton are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from Alison C (Niece of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle moved into Gracewell as he has vascular dementia and Alzheimer's. I can only thank the members of staff for taking excellent care of him in every aspect of his needs. We are kept informed of any problems he may have and are always made welcome. I would highly recommend to anyone that Gracewell
of Sutton will care for your relatives from the welcome in reception to the nursing staff looking after my uncle.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Ana G (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility has completely changed my mind about care homes and what to expect. It is a beautifully designed and fantastically run place that offers care, support and nursing with all the services that you would expect, as well as a feeling of stepping into a place with a calm and pleasant atmosphere.
I cannot recommend it highly enough.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Kay W (Niece of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has settled in nicely on the memory floor.
Staff are lovely, helpful and above all very caring
My uncle seems very happy and settled enjoying his daily activities.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Steve B (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Gracewell in May 2019 as her health worsened. We were impressed with the quality of accommodation and care she received. The carers build a loving and trusting relationship with the residents and Gracewell seems to be a happy place. Mum died in August, but we have happy memories of
her last home.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tennyson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Tennyson Grange is calculated as follows: ( (234 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 275 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tennyson Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Brighton

Brighton Nyagomo

Job Title: General Manager

Joined: 2023

I have over 20 years of experience as a nurse and five years of experience in management.


I joined Care UK because I believe its reputation for providing the highest quality care complements my commitment to providing compassionate and individualised care.


I’ve enjoyed a varied career, having worked as a care assistant, nurse and deputy manager, which means I have a good skill set when it comes to leading the team.


As a leader, I value honesty and transparency and maintain an open-door policy at all times. I believe it’s important to be understanding and open-minded while also being knowledgeable and a fast learner.


I’m proud to make a difference in the lives of residents and colleagues at Tennyson Grange. I find it so rewarding when I see that residents are happy and well looked after and team members are engaged and cheerful.


I look forward to leading and empowering a team dedicated to learning and improving the quality of life for residents at Tennyson Grange. I also look forward to developing good working relationships with relatives, commissioning bodies and the CQC.