Tennyson Grange

123 Westmead Road, Sutton SM1 4JE
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9.8 81 Reviews
  • Tennyson Grange, Sutton
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care.

The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The home's excellent, modern facilities also include a café and cinema room, as well as stunning gardens, a courtyard and terrace which offer a peaceful environment for relaxing with loved ones.

Residents will enjoy a varied activity programme tailored to their interests, as well as minibus outings to local areas of interest. The home's location offers excellent rail and road connections to London and the South.

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Care Provided by Tennyson Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Brighton Nygomo (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tennyson Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should y
  • (these prices are only a guideline, please contact Tennyson Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tennyson Grange Reviews (81)

Total of 81, showing 61-80
9.8

Tennyson Grange has a Review Score of 9.8 (9.836) out of 10, based on 23 reviews in the last 2 years. Over all time Tennyson Grange has 81 reviews.

Overall Experience

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Date Published

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Review from K B (Son-in-law of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mother-in-law to Gracewell, I have been impressed with the overall care and wellbeing provided. The care staff have been incredibly kind and welcoming, professional and compassionate throughout her time there.
The management have been proactive in relation to her needs, and mine, and
established a good relationship all round.
Very pleasant accommodation and surroundings, clean and well maintained.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from A R (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are in Gracewell of Sutton. They have different needs and all of those needs are being met. I am extremely happy with all aspects of their care and I have recommended to friends for their parents one of which is moving in soon.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Rachel H (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been here for a short while, but already feels at home and has shown a significant improvement in his mental well being. I can't fault the staff I've dealt with, who are all very approachable and friendly. It was a big step for my dad to move into a care home, but coming into Gracewell
he was made welcome, treated with dignity and now feels part of the family. Small things make a big difference, he mentioned a film he wanted to see and the activities co-ordinator purchased it and put it on in the cinema room for the residents the following week. I feel safe knowing dad is being looked after and very well fed!

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Christine B (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with every aspect of the care and attention that my father has received since becoming a resident of Gracewell. We can actually spend quality family time when visiting as everything is taken care of and nothing is too much trouble. All the staff are lovely and welcoming.
We have no doubt that we have made the best choice for our father.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Nicola A (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see a resident 2/3 times a week on a regular basis over the last 2 years. Staff have built positive, secure relationships with my friend as well as myself. Facilities are amazing, welcoming the entertainment manager is inspiring and a very happy person who is always so welcoming. The staff on the
front desk is loved by my friend and others as well as myself who offers a smile every time and goes above and beyond to make residents happy and settled in the 'Bistro'. Love it at Gracewell on every visit.

Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Rachel B (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident on the Memory floor at the beginning of the year having been “rejected” by two other care homes. Overall I have been very happy with his care and I have really appreciated that the staff and management have taken the time to really get to know my Dad and me. I know he is
safe and well looked after. Any concerns I raise are promptly dealt with. The food is great and Dad clears his plate and has put on weight. It was a very difficult decision to accept that Dad needed more care than I could give and needed to be in a safe and secure environment. To date, Gracewell has provided this for Dad. It’s not cheap when you are self-funding but it’s more affordable than other care homes nearby who offer similar facilities.

Reply from Marketing, Marketing at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Julie S (Daughter of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mum was in Gracewell for a year with dementia which got significantly worse.
When we visited she was always in bed with no television or radio on. Her glasses were never on her.
She was never put in the sitting room in a decent chair but left in her wheelchair if she was moved.
The sitting
room is away from the nursing station and a lot of the residents ended up sitting on hard chairs by the nurse's station.
Many of mum's belongings went missing and were never found.
I think personally there were not enough staff and a lot of agency staff so did not know the residents.
Just because a place looks good it doesn't mean the care is good.
She has since moved to a smaller home and the care is amazing and so different.

Reply from Marketing at Tennyson Grange

Thank you for taking the time to review Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on customercare@gracewell.co.uk or please speak with our General Manager so that we can explore your concerns fully.
The Gracewell of Sutton Team


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Review from Dave W (Son of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Gracewell of Sutton for 10 months until she passed. During that time, she, my sister and I were all very impressed with the level of professional care that she was shown. It would be impossible to single out any member of the caring or nursing staff to name individually. They were
all stars. We remain very grateful to them for everything that they did for Mum. They certainly went beyond what would be expected of them professionally, sometimes even entering into their own personal time. A big thank you to everyone at Gracewell of Sutton.

Reply from Marketing, Marketing at Tennyson Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton – particularly at such a difficult time.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Sutton Team


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Review from Lilian G (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a respite resident for four weeks after three weeks in hospital. The Gracewell is a very charming, well-run home with superb carers and nursing staff, lots of activities and excellent food. Rather like a 5 star hotel with hospital care. There was nothing they could not do for me and I enjoyed
my full recovery there. I would certainly return any time.

Reply from Marketing, Marketing at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from C T (Granddaughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding which care home to move my grandmother towas made easy when we visited Gracewell. Kindness, individuality and compassion are what makes it so special. My grandmother suffers from Dementia and she feels so safe here. At times as family members, we have found it tough to watch her struggle with
her mind but all the staff are there to help without needing to ask. From the reception to the catering, everyone shows genuine warmth and respect for the whole family. Thank you.

Reply from Marketing, Marketing at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Jennifer R (Partner of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are always plenty of carers working. Receptionists are very helpful. I am happy to know that my partner is warm, cared for and he is secure.
The residents are treated with kindness and respect.

Reply from Marketing, Digital Marketing Executive at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.


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Review from Julie F (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled here easily. The staff are very friendly and caring of the residents. The activities over Christmas were plentiful, with games and singers in. We were worried about leaving her at Christmas but she had a good time and she gets too confused when we take her out.

Reply from Marketing, Digital Marketing Executive at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.


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Review from L S (Niece of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is a very friendly place. They have been very kind to my Aunt, who came in because she has onset of Dementia. She has been here since December and has really settled in well.
Family are always made to feel welcome and can come and join their family for meals and the activities which are going
on.
I would recommend this place as top rate. Staff are always kind and thoughtful to the people, making them feel dignified which is important at any age.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Sally P (Daughter of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Gracewell in December 2016. Having made the very difficult decision on mums care we received excellent support from the team at Gracewell. Our mum settled very well and was extremely well cared for from day one. The care she receives is of a very high standard, I have found all the
staff to be friendly, caring and supportive. The quality of the activities is excellent and varied. The accommodation is of a very high standard and the communal areas are very nice. My mum enjoys the food which always looks nice. Gracewell has a very homely atmosphere, we are always made very welcome and I have enjoyed meeting the other families. The most important thing for me as a daughter is that my mum is happy and well cared for and she most definitely is.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.


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Review from Nicola S (Granddaughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Gracewell is fantastic. The care that we see given to my nan is so appreciated and so wonderful, we know she is in good hands. The dedication the nurses have, to the care provided is amazing. We see my nan having fun, laughing and enjoying herself which is wonderful. Gracewell is modern,
clean and feels like home. We are lucky to have such wonderful people to help in such a difficult time in my nan's life.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Sandra R (Daughter-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved into Gracewell in December after a spell in hospital and has benefitted greatly from the care and nursing he has received there. All the staff are friendly, caring and professional. Nothing is too much trouble and we always feel welcome when we visit. Standards are high and the food
is excellent. We highly recommend this care home.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Ellen C (Daughter of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care that our Mother has received has been and continues to be excellent. Carers are very friendly, warm, welcoming and very caring towards Mum and towards us as a family too. We are given clear and honest explanations about what is going on. Whether that be generally or specifically
about our Mum and the approach is always friendly. There is a lovely atmosphere within the home and the environment is always warm and welcoming. We are so pleased that we chose this home for our Mum and have every confidence that she is being well looked after and respected for who she is. A huge thank you to all concerned!

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Miranda K (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have done an amazing job with settling Daddy in and being an incredible support to both my father and my sister. It's a very tough process but everyone is so happy to help with every detail. Daddy is an old fashioned gentleman and the home have been amazing at helping hang his
pictures up and to make it feel more homely. Thank you.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Betty J (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since November 2016. I love my room. My carers are kind, considerate and I am treated with dignity by everyone. I am very happy and have made lots of new friends. We have lots of organised activities and outings arranged by the home.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Review from Christine L (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother needed to go into nursing care after 14 weeks in hospital following a fall and hip fracture. She became bedridden and incontinent in hospital. We heard about Gracewell of Sutton as it was new due to open end of October 2016. We went to see the home and were very impressed. Mum
moved in, in January 2017. In one week mum went from being depressed and wanting to go home to loving everyone here, joining in the activities and referring to HER room. Seeing as she has acute dementia this was a tremendous leap forward in her condition. The staff are amazing and so dedicated. We know mum will spend the rest of her days very happy.

Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tennyson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Tennyson Grange is calculated as follows: ( (234 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 275 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tennyson Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Brighton

Brighton Nyagomo

Job Title: General Manager

Joined: 2023

I have over 20 years of experience as a nurse and five years of experience in management.


I joined Care UK because I believe its reputation for providing the highest quality care complements my commitment to providing compassionate and individualised care.


I’ve enjoyed a varied career, having worked as a care assistant, nurse and deputy manager, which means I have a good skill set when it comes to leading the team.


As a leader, I value honesty and transparency and maintain an open-door policy at all times. I believe it’s important to be understanding and open-minded while also being knowledgeable and a fast learner.


I’m proud to make a difference in the lives of residents and colleagues at Tennyson Grange. I find it so rewarding when I see that residents are happy and well looked after and team members are engaged and cheerful.


I look forward to leading and empowering a team dedicated to learning and improving the quality of life for residents at Tennyson Grange. I also look forward to developing good working relationships with relatives, commissioning bodies and the CQC.